Sandra S.-Management Consultant | Owner
Check rate
Experience
Management Consultant | Owner
Sandra Stamer
- Developed a KPI system for customer service
- Established a centralized complaint management system
- Optimized customer surveys (NPS, customer satisfaction)
- Led the implementation of a response management system (ReplyOne), including interfacing with various systems (e.g. SAP, Microsoft, Ceyoniq, Cisco, Avaya, Telegra) across multiple industries
- Conducted customer experience workshops (e.g. donations and sponsorship, broadband rollout communication)
- Gave presentations on digitalization, artificial intelligence, and customer service
Head of Quality and Process Management Group
EWE VERTRIEB GmbH
- Aligned the group on quality and process management
- Established a unified continuous improvement process (CIP) with defined responsibilities, authority limits, and committee structure
- Built a KPI system for different hierarchy levels and implemented it operationally
- Reviewed existing service agreements and added qualitative requirements
- Supported the development of business process management
- Initiated process documentation in ARIS
- Streamlined and standardized customer satisfaction surveys for energy and telecommunications
- Designed and launched a web-based, personalized SAP customer overview page (savings: approx. €170,000 annually)
- Created an interface between ReplyOne and SAP to automate manual processes
- Led a project to improve overall service quality (management, metrics, processes, IT, training, complaint management, correspondence, communication)
- Assisted in developing an IT strategy
- Prepared decision templates for the board and executive management on customer service quality
- Initiated decision proposals for standard letters and internet-based customer dialogue
- Provided in-house consulting to executive management on special topics
Head of Customer Service Group
EWE VERTRIEB GmbH
- Responsible for the technical and disciplinary leadership of the customer service team (5 employees)
- Organizational development of the team, staff development, budget responsibility, and controlling
- Accountable for quantitative and qualitative customer service targets
- Managed complaints and established a continuous improvement process
- Set up the EWE customer advisory board as a consultative body
- Developed the service philosophy based on customer expectations and brand strategy
- Served as the contact person for the Energy Arbitration Board
- Organized, managed, and optimized IT for a correspondence management system
- Collaborated across disciplines with departments, service providers, and suppliers
- Initiated post-contact surveys and set up reporting in SAP Business Warehouse
- Implemented a sustainable correspondence concept for internal training
- Conducted and supported a service audit, deriving improvement measures
Energy Sales Consultant
EWE ENERGIE AG
- Held strategic overall responsibility for customer service and complaint management in private and business customer segments
- Analyzed the current situation, defined strategic goals, and derived measures
- Co-led the SAP CRM implementation (concept phase and process mapping)
- Project managed the design and launch of three regional customer advisory boards
- Took on external speaking engagements
Marketing Consultant
EWE AG
- Managed the project to introduce complaint management and had strategic overall responsibility
- Set up KPIs to measure department performance, analyzed variances, and identified improvement actions
- Built and maintained a cross-site network for information and communication exchange
- Acted as the interface to internal departments and service providers
- Led a project to identify improvement actions through quality tests
- Improved a customer loyalty tool (magazine with coupons, 12,000 recipients)
- Planned and managed service audits, including deriving improvement measures
- Managed sponsorship projects at the Bremen Weser Stadium
Economics Studies, Diploma in Economics
Carl von Ossietzky University
- Focus areas: Marketing, Production, Labor Law
- Study abroad semester: Supply Chain Management at Växjö University, Sweden
Sales Coordinator, Home Textiles
Kleine Wolke Textile Company mbH & Co. KG
- Sales of home textiles for corporations and major clients
Apprenticeship as Industrial Management Assistant, IHK certification
BTF Textile Works GmbH & Co. KG
Upper secondary level, Abitur
Gymnasium at Bördestraße
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Utilities, Professional Services, Education, Manufacturing, and Energy.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Customer Service, Information Technology, Marketing, Business Intelligence, and Production.
Languages
Education
Carl von Ossietzky University
Diploma in Economics · Economics · Oldenburg, Germany
BTF Textilwerke GmbH & Co. KG
Apprenticeship as Industrial Clerk · Industrial Clerk · Bremen, Germany
Gymnasium an der Bördestraße
High School Diploma (Abitur) · Upper Secondary Education · Bremen, Germany
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Sandra is based in Oldenburg, Germany.
Sandra speaks the following languages: German (Native), Swedish (Elementary).
Sandra has at least 35 years of experience. During this time, Sandra has worked in at least 9 different roles and for 8 different companies. The average length of individual experience is 4 years and 10 months. Note that Sandra may not have shared all experience and actually has more experience.
Based on recent experience, Sandra would be well-suited for roles such as: Management Consultant | Owner, Head of Quality and Process Management Group, Head of Customer Service Group.
Sandra's most recent position is Management Consultant | Owner at Sandra Stamer.
In recent years, Sandra has worked for Sandra Stamer.
Sandra is most experienced in industries like Utilities, Professional Services, and Education. Sandra also has some experience in Manufacturing and Energy.
Sandra is most experienced in business areas like Project Management, Customer Service, and Information Technology. Sandra also has some experience in Marketing, Business Intelligence, and Production.
Sandra has recently worked in industries like Professional Services.
Sandra has recently worked in business areas like Customer Service, Information Technology, and Project Management.
Sandra attended Carl von Ossietzky University for Economics.
The availability of Sandra needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 18 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Similar freelancers
Discover other experts with similar qualifications and experience
Claudia C.
Claudio M.
Martin Z.
Oliver S.
Oliver V.
Jens S.
Stefan S.
Julian H.
Paul K.
Yashar S.
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a Management Consultant | Owner
Marco P.
Sahra H.
Artur S.
Thomas D.
Andreas L.
Christian S.
Tom G.
Irina S.
Christiane N.
Ralph S.
Nearby freelancers
Professionals working in or nearby Oldenburg, Germany
Tobias W.
Abhishek S.
Stephanie G.
Christian K.
Tammo B.
Dennis O.
Thomas M.
Andreas K.
Robert K.
Kathrin S.
