FRATCH

Recommended expert

Gmund am Tegernsee, Germany

Experience

Jan 2024 - Apr 2024

4 months

Senior Architect & Project Administrator

Logistics Service Provider

Redesign of Jira Service Management integrated with Assets and Opsgenie in day-to-day operations
Focus on a seamless transition to a new service desk
Conceptualization, process design, and implementation
Assistance with configuring asset management

Oct 2023 - Feb 2024

5 months

Senior Architect, Overall Project Lead, and Project Administrator

Bank

Implementation of ITIL using Jira Service Management in compliance with BaFin regulatory guidelines
Overall project management with seven project team members
Conceptual and administrative tasks in various areas and processes
Use of Opsgenie

Aug 2023 - Dec 2023

5 months

Senior Architect & Project Administrator

E.ON

Analysis and architecture integration of existing large-scale projects in Jira with new interfaces to ServiceNow
Advising decision-makers on best practices and optimization potential
Customizing the project landscape in collaboration with an in-house administrator

May 2023 - Jul 2023

3 months

Senior Architect

Manufacturing Company

Analysis and execution of migrating the Jira and Confluence server environment to Atlassian Cloud
Evaluation of the current setup and presentation of all available options
Carrying out the migration together with a colleague

Feb 2023 - May 2023

4 months

Advisor to the CEO

Cloud Service Provider

Reviewing the current Atlassian setup for future viability
Presenting suitable courses of action including system architecture
Advising the internal Atlassian project manager and the CEO

Dec 2022 - May 2023

6 months

Senior Architect & Consultant

Siemens Logistics GmbH

Introduced Confluence as an internal knowledge database and knowledge base for Jira Service Management
Technical migration of legacy data from old systems
Restructured and newly created spaces from a pedagogical perspective with the teams

Jul 2022 - Jan 2023

7 months

Senior Architect & Consultant

IT Dienstleister

Content and technical consolidation of a heterogeneous Atlassian instance
Redesign of the ITSM solution in collaboration with business units
Introduction of Xray and Big Picture and rebuilding a knowledge database in Confluence
Solution design and management of the consolidation work

Jun 2022 - Jul 2022

2 months

Senior Architect & Consultant

Askion GmbH

Implementation of Jira Service Management combined with Insight (CMDB) and Confluence as a knowledge base
Solution design, consulting, administration, and training

Mar 2022 - Nov 2022

9 months

Senior Architect & Consultant

Bundesweit agierender Lebensmittelversand

Optimization of Jira Service Management Cloud including Opsgenie and PagerDuty
Conceptual and technical overhaul of multiple service management projects
Redesigned the service process from an ITSM perspective

Mar 2022 - May 2022

3 months

Senior Architect & Consultant

Askion GmbH

Implementation of Jira Software Cloud with a reusable project template
Solution design, consulting, administration, and training
Introduction of Xray

Nov 2021 - Feb 2022

4 months

Senior Architect & Consultant

SVG Bundes-Zentralgenossenschaft Straßenverkehr eG

Rollout of Jira Software with Xray and Big Picture, Bitbucket, and Confluence
Requirement analysis, implementation, configuration, administration, training, and support
Integration of non-IT stakeholders into agile processes

Nov 2021 - Dec 2021

2 months

Senior Architect & Consultant

Aachner Grundvermögen

Migration of the existing server instance to Atlassian Cloud with a preliminary cleanup phase
Designing the migration path and advising on best practices

Oct 2021 - Dec 2021

3 months

Project Manager & Solution Architect, Administrator

Tricept AG

Technical and process overhaul of several service projects
Development of a new service management concept
Configuration, training, and consulting

Jul 2021 - Jan 2022

7 months

Project Manager & Solution Architect

Hidden Champion Arbeitssicherheit

Migration of Jira Software, Service Desk, and Confluence to Atlassian Cloud
Planning, execution, consolidation, quality control, and after-go-live support

Feb 2021 - Dec 2021

11 months

Senior Consultant and Administration

Öffentlicher Sektor

Consolidation of the existing Jira Service Desk project landscape according to ITSM
Advising on best practices and developing a cloud migration strategy
Administration and configuration

Feb 2021 - May 2021

4 months

Project Lead & Solution Architect

Intersellers GmbH

Introduction of Jira Software, Service Desk and Confluence with Linchpin, Exalate, Insight and Xray
Design, training and implementation of a support concept according to ITIL

Nov 2020 - Nov 2020

1 month

Project Lead & Solution Architect

Stud-IT GmbH Münster

Introduction of Jira Service Desk Cloud and Confluence as an external support solution and central HR system
Design, configuration and training

Oct 2020 - Dec 2020

3 months

Senior Consulting

Software Company

Introduction of a central IT support solution with Jira Service Desk Server
Workshops, best practices and external consulting according to ITIL standard

Sep 2020 - Oct 2020

2 months

Project Lead & Solution Architect

Stud-IT GmbH Münster

Introduction of Jira Service Desk Cloud and Confluence for ISTM and HR processes
Development of a system to manage job postings and applications

Jun 2020 - Jan 2021

8 months

Project Lead & Solution Architect

Hidden Champion Occupational Safety

Introduction of Jira Service Desk Cloud, Jira Software and Confluence Cloud as a central support system
Design, training and implementation of the systems

Jan 2020 - Jun 2020

6 months

Project Manager & Solution Architect

BoostHeat

Internationalization of Salesforce Sales Cloud for the German market
Implementation of Jira Service Desk and Confluence including configuration of add-ins like Insight and Translations

Jun 2019 - Dec 2019

7 months

Co-Project Manager

AdTechFactory

Integration of Salesforce Sales Cloud with various third-party systems including Jira Software
Design, configuration, and migration

Sep 2017 - May 2019

1 year 9 months

Technical Project Lead & Solution Architect; Disciplinary Manager

in-tech GmbH

Expansion and enhancement of Salesforce.com, Confluence, and Jira
Rollouts to new sites and acquired companies
Implementation of Insight and extended configuration for business processes

Jan 2017 - Aug 2017

8 months

Technical Project Lead & Solution Architect; Disciplinary Manager

in-tech GmbH

International rollout of Salesforce.com, Jira Service Desk, Jira Software, and Confluence
Design, implementation, and configuration of tools and add-ins like Translations

Jun 2016 - Dec 2016

7 months

Technical Project Lead & Solution Architect; Disciplinary Manager

IT Consulting

Setup of the Digital Tools division with Jira Service Desk and Salesforce Sales Cloud
Workshops, design, and configuration of tools and add-ins

Dec 2015 - May 2016

6 months

Functional Project Lead & Senior Consultant

International Trademark & Patent Law

Maintenance of Jira Service Desk, Jira Software and Salesforce Sales Cloud
Updating permissions, visibility settings and workflows
Implementation of Insight

Oct 2013 - Nov 2015

2 years 2 months

Consultant

IT Consulting

Implementation, support, and further development of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Jira Service Desk, Jira Core and Confluence
Consulting, analysis, configuration, integration, migration and training
Industry focus on pharma and medical

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Professional Services, Healthcare, Pharmaceutical, Transportation, and Energy.

Information Technology

Professional Services

Healthcare

Pharmaceutical

Transportation

Energy

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Strategy, Quality Assurance, and Sales.

Information Technology

Project Management

Strategy

Quality Assurance

Sales

Skills

Expert: Draw.io, Gliffy, Insight, Tempo, Refined, Comala, Insight, Extensions For Jira Service Desk, Translations, Salesforce Connector, Exalate Issue Sync, Linchpin For Confluence, Xray Test Management, Powerscript, Scriptrunner, Various Checklist Add-ons, Configuration Manager, Big Picture, Pdf Exporter For Confluence
Professional: Portfolio, Okr Board, Linchpin, Table Filter And Charts For Confluence, Refined For Confluence, Structure, Sla Reports For Jira, Zephyr

Languages

German

Native

Education

M.Sc. in Business Informatics/Education · Business Informatics/Education · Germany

First State Examination in Vocational and Business Education · Vocational and Business Education · Germany

B.Sc. in Business Education/IT · Business Education/IT · Germany

Certifications & licenses

Atlassian Accredited Professional

Atlassian Certified Confluence Administrator

Atlassian Certified Jira Administrator

Atlassian Certified Jira Cloud Project Administrator

Atlassian Certified Jira Cloud Service Management Project Manager

Atlassian Certified Jira Project Administrator

Atlassian Certified Jira Service Desk Administrator

ITIL 4 Foundation Certification

Salesforce.com Certified Administrator

Salesforce.com Certified Sales Cloud Consultant

Salesforce.com Certified Service Cloud Consultant

ServiceNow Certified System Administrator (CSA)

Xray Certified Expert

Statistics

Experience

Total positions 27

Experience in Information Technology 5 y

Avg length 5 m

Longest experience 2 y 1 m

Expertise

Recent roles Senior Architect & Project Administrator, Senior Architect, Overall Project Lead, and Project Administrator, Senior Architect

Main industries Information Technology, Professional Services, Healthcare

Main business areas Information Technology, Project Management, Strategy

Qualifications

Highest degree Master

Certifications earned 13

Profile

Created

August 2024

Last Update

February 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Hannes based?

Hannes is based in Gmund am Tegernsee, Germany.

What languages does Hannes speak?

Hannes speaks the following languages: German (Native).

How many years of experience does Hannes have?

Hannes has at least 11 years of experience. During this time, Hannes has worked in at least 14 different roles and for 23 different companies. The average length of individual experience is 5 months. Note that Hannes may not have shared all experience and actually has more experience.

What roles would Hannes be best suited for?

Based on recent experience, Hannes would be well-suited for roles such as: Senior Architect & Project Administrator, Senior Architect, Overall Project Lead, and Project Administrator, Senior Architect.

What is Hannes's latest experience?

Hannes's most recent position is Senior Architect & Project Administrator at Logistics Service Provider.

What companies has Hannes worked for in recent years?

In recent years, Hannes has worked for Logistics Service Provider, Bank, E.ON, Manufacturing Company, and Cloud Service Provider.

Which industries is Hannes most experienced in?

Hannes is most experienced in industries like Information Technology, Healthcare, and Pharmaceutical. Hannes also has some experience in Professional Services, Transportation, and Government and Administration.

Which business areas is Hannes most experienced in?

Hannes is most experienced in business areas like Information Technology, Project Management, and Strategy. Hannes also has some experience in Quality Assurance, Sales, and Human Resources.

Which industries has Hannes worked in recently?

Hannes has recently worked in industries like Information Technology, Transportation, and Government and Administration.

Which business areas has Hannes worked in recently?

Hannes has recently worked in business areas like Information Technology, Project Management, and Strategy.

What is Hannes's education?

Hannes holds a Master in Business Informatics/Education and a Bachelor in Business Education/IT.

Does Hannes have any certificates?

Hannes has 13 certificates. Among them, these include: Atlassian Accredited Professional, Atlassian Certified Confluence Administrator, and Atlassian Certified Jira Administrator.

What is the availability of Hannes?

Hannes is immediately available full-time for suitable projects.

What is the rate of Hannes?

Hannes's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.