Christoph Heller
Project Manager
Experience
Project Manager
Versicherungskammer Bayern
- Technical project management for a new policy and quote management tool in individual, commercial and specialty insurance
- Extending an established standard solution with dedicated lines of business modules for industry and public institutions
- Setting up project structures, teams, organization and communication processes
- Integrating the solution into the existing insurance ecosystem and connecting it to various systems
- Stakeholder management and classical project management (in time, in scope, in budget)
- Overall responsibility for project budget and deliverables
- Initiation, planning, execution, testing and go-live
- Tools used: MS Office, Jira, Confluence, Xray
Project Manager
Versicherungskammer Bayern
- Overall coordination of the technical integration of a new legal protection tariff into all sales systems
- Managing ten teams to meet the implementation deadline
- Liaising with clients for the time-critical time-to-market phase
- Managing dependencies and meeting a challenging schedule
- Syncing with product owners and coordinating tests and communication across teams
- Contracting and managing subcontractors nationwide
- Agile project in a semi-agile environment
- Tools used: MS Office, Jira, Confluence, Xray
Project Manager, Business Analyst, Interim Head of IT Consulting
Bültel International Fashion Group
- Replacing the financial accounting solution Microsoft Dynamics AX with eGecko (cloud-based, SaaS) and revising all relevant interfaces
- Defining requirements and facilitating the design of all finance processes (accounts payable, accounts receivable, general ledger, reporting)
- Designing reporting, periodic consolidation, cost of sales accounting and cost accounting, including pseudocode documentation
- Integrating automated OCR invoice capture and posting, implementing signature policy and invoice verification process
- Training employees in the invoice verification process
- Documenting core financial accounting processes in BPMN 2.0 and handing them over to process owners
- Designing and implementing service processes and ensuring compliance
- Trainer for ISO, compliance and governance (ISO 27001)
- Subject matter analyst for master data governance; coaching and building an IT consulting department
- Rolling out a new POS system in national and international stores
- Establishing project portfolio management and integrating it into company processes
Process Consultant for IT Governance & Compliance, Project Manager
Investment division of a DAX 30 company
- Building a process framework for governance, compliance and standardization (software development, cloud integration, ISO 27001, IT security, data protection)
- Embedding processes in the organization (tool: Adonis)
- Advising on green tech, sustainability and sustainability reporting for investments
- Advising project managers, department managers and executives
- Optimizing and simplifying internal software development processes
- Designing project portfolio management
- Leading an MVP project to calculate and deliver yield curves based on Python and C++
Head of IT, Senior IT Consultant and Manager
Company in southern Germany
- Full responsibility for IT architecture, client & server, implementation, testing and rollout
- Acting as liaison to business units and managing all IT-related topics
- Test management (unit test, system integration test, user acceptance test)
- Implementing code in Swift (iOS), Java (Android), PHP and MySQL
- Monitoring, risk management (risk assessment, risk analysis, mitigation) and threat modeling
- Tools: Postman, Swift, Xcode, Eclipse, Android Studio, Command One Pro, MySQL Workbench, Microsoft Teams
- Project methodology: (semi-)agile project with sprints, planning poker, backlog, Kanban and Scrum
Senior IT Project Manager
Allianz Global Corporate & Speciality
- Technical hardware and software upgrade of a central risk management system
- Delivery of a new global risk model and its functional and technical integration into seven underwriting systems
- Changing the technical interface from SOAP to REST
- Creating the business requirements from the software version changes
- Coordinating all IT workstreams (architecture, infrastructure, development, testing, training)
- Monitoring, risk management, and stakeholder management in a diverse international environment
- Tools: Microsoft Excel, Word, PowerPoint, Project, Adonis, SharePoint, ServiceNow, JBoss Fuse, Jira, Jenkins, HP ALM, Risklink, SOAPUI, Postman
Senior IT Project Manager
Allianz Global Corporate & Speciality
- Building a new technical layer in the global IT architecture for risk management
- Rolling out the technical layer and connecting all relevant underwriting systems to two risk management tools
- Creating and implementing the roadmap, target architecture, and IT application landscape
- Coordinating all IT workstreams and onboarding IT resources
- Test management, training, and coaching of junior test managers
- Defining and implementing the service process
- Managing risks, dependencies, and issues as well as stakeholder management
- Tools: Microsoft Excel, Word, PowerPoint, Project, Adonis, SharePoint, JBoss Fuse, Jira, Jenkins, HP ALM, Microsoft Teams, JSON, DevOps
Program Manager for the Digitalization of the International SME Insurance Business
AIG
Project outcome: The AIG.digital program was successfully set up and handed over to the internal program manager as planned. Tasks
- Responsibility for managing the AIG.digital program
- Overall project management of the individual projects in the program
- Setting up the AIG.digital program
- Setting up and defining the approaches and methods in the program
- Advising senior management on restructuring the organization and underlying IT systems
- Leading the international project teams and the Operational Executive Board
- Coordinating with the steering committee in Germany, England, and the USA
- International stakeholder management including committees
- Program size > 200 people
- Implementation responsibility
- Transforming the company from a traditional insurer to an insurtech company
The international AIG.digital program is the logical and consistent follow-up to the AURORA+ project, which I successfully completed as project manager in December 2015 with a strong team. AIG.digital is the subsequent program for transforming the analog and manual insurance business into a digitized and automated insurance business for the small and medium enterprise (SME), consumer, marine, transport, and financial lines segments. The program focuses on the technical and process automation of insurance business based on the BiPRO industry standard. The technical and process frameworks are built. Specifically, technical products are implemented and connected via BiPRO web services and various types of front ends to comparison portals, brokers, broker pools, aggregators, broker software, etc. The underlying fully integrated policy management system, along with the organizational processes for quote, policy, claim, cancellation, is revised as well. Furthermore, the AIG.digital program addresses the transformation of the business-processing organization. That means the automated incoming business must be properly processed within the organization. The necessary new organizational structures must be defined and enacted through a successful organizational change. Tools: Microsoft Office and Apple iWork, mind mapping tools, HP Project and Portfolio Management Center (PPM), MS SharePoint, BiPRO, X4, MS SharePoint, MS Project, ICIS, Chatter, Lync, Adonis Project methodology: Agile project
Overall Project Manager "AURORA+" for BiPRO Implementation and Revision of 10 Insurance Products in an International Project
AIG
Role: Senior Project Manager / Project Lead / Overall Project Manager Project outcome: All 10 insurance products (personal and commercial) were successfully revised and newly launched. The BiPRO standard is used and runs through the entire value chain (quote, policy, claim) of all products. Thanks to the BiPRO standard, all products were successfully connected to typical broker management systems. Tasks
- Leading the global project for the digitalization of the insurance business and its processes
- Coordinating sponsors' requirements
- Test management
- Leading the international project teams
- Coordinating with the steering committee in Germany and England
- International stakeholder management
- Project size > 50 people
- Implementation responsibility
- Overall project responsibility
- Budget responsibility in the million range
- Benefit responsibility in the upper double-digit million range
- Risk management, managing dependencies and issues
The international project fully implements the BiPRO standard for the client, revises about 10 insurance products in the personal and commercial lines, connects leading broker inventory systems and broker management systems technically, and implements the necessary organizational changes in service processes for back office, claims handling, telephony, printing, etc. Tools: Microsoft Office and Apple iWork, mind mapping tools, HP Project and Portfolio Management Center (PPM), MS SharePoint, BiPRO, X4, MS SharePoint, MS Project, ICIS, Chatter, Lync, Adonis Project methodology: Agile project
Business Analyst for New Insurance Products, Claims Remediation, and Broker Integration Systems
AIG
Project outcome: The functional specification was successfully developed with the business team. By describing the requirement documents close to IT, the IT team could easily and with few uncertainties create the technical detailed specification, implement the products technically, and launch them successfully. Project description:
- Business analyst for new insurance products
- Creating the functional design in close coordination with various business units
- Creating the technical design in dialogue with IT and the business units
- Advising the business unit on creating complete designs
- Determining the optimal implementation technologies (e.g., BiPRO standard)
- Creating acceptance criteria and test cases (use cases)
- Test management (functional tests, business scenario tests, UAT) Tools/Standards: Microsoft Office and Apple iWork, mind mapping tools, HP Project and Portfolio Management Center (PPM), MS SharePoint, ICIS, BiPRO, Adonis
Consultant for operational processes, process designer and trainer in an international Unified Communications (IPT) project
Allianz
Project result: The operational processes for telephony were successfully moved into the "VoIP world". All trainings were completed successfully and led both to easier use of VoIP telephony and supported the "change process" because employees confirmed a higher acceptance of the new telephony. Project languages: German and English Project descriptions: At an international German insurance company worldwide for 150,000 employees all networks and related services and processes are consolidated. The project replaces the existing fragmented global networks with a group-wide data and voice network and also serves as a basis for the following areas: data center consolidation, group-wide IP telephony rollout, global HD- videoconferencing, optimization of cross-site presence and collaboration. The previously globally heterogeneous network is turned into a homogenized network with state-of-the-art services such as globally accessible MPLS clouds, VPNs, managed DSL clouds, Wi-Fi, centrally organized "Remote Access platforms", public BGP peering, global compliance and governance standards, green IT, and more. Role: Business analyst, process manager, reporting, process architect, specialist consulting and trainer in network, telephony, and unified communications. In the telephony area (phone), as well as WAN and LAN services, the existing operational processes had to be analyzed, merged with new requirements, and migrated. The tasks included:
- Analysis of the existing operational processes
- Gathering the technical requirements for IMACD processes
- Technical requirements for all reporting needs
- Designing the operational processes
- Commissioning, monitoring and controlling of the internal IT- service provider
- Coordination with the business units and IT
- Testing the new tools for the operational processes
- Technical acceptance of the requirements Aligning national and international interests (professional, political, technical)
- Trainer: Development and delivery of training for telephony devices, software tools, and operational processes (across Germany at about 15 locations). From staff to executive board level (German and English trainings) Tools used: Microsoft Office (Word, PowerPoint, Excel), SharePoint, Adonis, SAS, Cisco Jabber, mind mapping tools, Camtasia 2 screencasting software, WebEx
Project manager for a global Business Intelligence project
Allianz
Project result: The project was successfully moved into production and is now one of the customer's central data warehouses. Project language: English The goal of the project is to build an international, cross-divisional Data Warehouse in the insurance sector as a platform for globally standardized BI services. The service's customers are the company's local subsidiaries. Specifically, reports, dashboards and predictive models are developed based on a central database and provided as a service to about 60 local units. The project budget is in the seven-figure range. It is one of six projects in the company's largest global board program. Responsible for
- Internal project coordination (Head of PMO, "right hand" to the overall project manager)
- Responsible for the project plan
- Business modeling (coordination and consulting on modeling the services based on SAS)
- Technical modeling of regional and global DWHs and key figures in property, life, health, and banking
- Process modeling (modeling the business processes and project processes; UML, BPMN)
- Claims reporting
- Claims monitoring
- Claims controlling
- Controlling (project budget, external costs, ...)
- Pricing (managing the pricing of the services)
- Risk management (risk analysis, risk avoidance, risk treatment, risk monitoring)
- Staffing (interviews, coordinating external service providers, liaising with internal units) Tools used: Microsoft Project (MS Project), SAS Suite, Microsoft Office (Excel, PowerPoint, Word, Outlook), UML, Projectron BCS, HP Quality Center, QlikView, SQL Developer, Oracle, OWB, Oracle BI
Business analyst for building Reporting & Analytics DataMart CIDM (for primary and reinsurance data)
Allianz
The goal of the project is to build a cross-divisional data mart. For this data mart technical requirements from property, life, health insurance and the banking division of the insurer had to be gathered and homogenized for the data mart. The special challenge was to combine four different technical specifications into a useful and high- performing data base. The task was successfully solved in many workshops with the business units and involving IT, and it is now one of the highlight projects in market management and claims at the insurance company. Tools used: Oracle, MS Office, DB2, SAS 9.x, SAS BI, SAS Analytics, Adonis
Business Intelligence project lead for setting up standard reporting in the transport insurance division
esa cargo & logistics (Allianz Lebensversicherung AG, Stuttgart)
Within the framework of developing a customer-oriented insurance policy system, the transport division was integrated into this system. The data relevant for reporting from the policy system had to be identified, captured and provided fully automatically to the customer's reporting layer. In addition, the corresponding standard reports had to be created and tested. The project was carried out part-time. Tasks:
- Steering and coordination of the Business Intelligence project stream
- Coordination and professional leadership of up to 8 employees
- Analysis of the business requirements
- Coordination of gathering the data needed for reporting and data modeling for a data mart
- Designing the ETL (Extraction, Transforming, Loading) of the data into the reporting layer (dispositive system)
- Mapping the relevant technical data
- Designing the ETL of the data for the dedicated reports and analyses in QlikView
- Providing reports in the area of contract management and claims
- Coordination with relevant stakeholders Tools used: Microsoft Project (MS Project), SAS 9, Microsoft Office (Excel, PowerPoint, Word, Outlook), Projectron BCS, HP Quality Center, QlikView, SQL Developer, Oracle, OWB, Oracle BI
Strategy consultant for training in the Business Intelligence area
München
The client had decided beforehand on a one-tool strategy for analyses, dashboards, scorecards, etc. The choice was the vendor SAS Institute GmbH. The task was to build, introduce and establish a training strategy, as well as a training program. The goal was to positively support the introduction of SAS at the client through the trainings. The result was a training program fitting the BI vendor, with which over 1,500 employees at two locations were successfully trained. Since then, SAS has been rolled out very successfully company-wide (and now even globally in 60 countries). SAS itself recognized the training I developed and its contents due to its success at Allianz as an official SAS training curriculum. Role:
- Building a training program for employees from IT and business units of the insurance company
- Creating the training documentation and delivering the first 5 basic trainings, then handing over and briefing the trainers
- Coordinating with internal client units on the trainings and trainer education
- Liaising with the SAS Institute GmbH training department to ensure the professional quality of the trainings
- Training consulting with the individual clients to avoid poor staff training
- Regular optimization processes to improve training and motivation for the employees Tools used: Microsoft Project (MS Project), SAS 9.x, Microsoft Office (Excel, PowerPoint, Word, Outlook), Projectron BCS
Process Consultant for the development, implementation, and certification of standardized processes according to CMMI V1.2
metafinanz Informationsysteme gmbh
The task was to develop, introduce and establish standard processes based on CMMI in the company. The goal was formal CMMI certification. Result: The processes were introduced in the company in line with CMMI. In addition, the implemented processes were successfully confirmed in a certification appraisal. The project was carried out partly on a part-time basis.
- Process consulting
- Certification of company processes (CMMI V1.2, Level 3)
- Setup, development and monitoring of external management processes
- Institutionalization of processes in the company
- Reporting to management
- Development of the company into a self-learning organization Tools used: Microsoft Project (MS Project), SAS 9, Microsoft Office (Excel, PowerPoint, Word, Outlook), Projectron BCS, UML, BPMN
Functional Project Manager for developing reporting for executive management
metafinanz Informationsysteme GmbH
Functional project management
- Interface between functional and technical topics
- Project Management Office Tools used: Microsoft Project (MS Project), Microsoft Office (Excel, PowerPoint, Word, Outlook), Projectron BCS, SQL Developer
Project Manager Software Audit
Allianz Global Assistance
Audit to determine the status quo of a VoIP software. The task was to examine and assess a VoIP software in depth both functionally and technically. The successful result was a detailed audit with a management summary and recommendations for action.
- Project management
- Planning, execution, and analysis of the audit
- Project Management Office Tools used: Microsoft Project (MS Project), Microsoft Office (Excel, PowerPoint, Word, Outlook), Projectron BCS
Strategy Consulting, Project Manager for Business Scorecard/Dashboard Study
Allianz SE
Conducting a study of tools for building business scorecards for management reporting. The goal was to create a solid analysis of common business intelligence suites on the market to evaluate which suite best fit the customer's needs. The market for BI suites was scanned and, based on customer requirements, the four most suitable suites were analyzed and evaluated in more detail. The successful outcome was a study with recommendations for actions or suite choices for the customer.
- Project management
- Coordination of the functional analysis, weighting, and evaluation parameters
- Process facilitation
- Preparing/delivering management presentations Tools used: Microsoft Project (MS Project), Microsoft Office (Excel, PowerPoint, Word, Outlook), Projectron BCS
Project Manager and Head of Data Warehouse Department
Directline (Royal Bank of Scotland)
Lead project manager for implementing new databases and business intelligence solutions
Project management
As-is/to-be analysis of the data warehouse
Design (technical, functional)
Coordination with internal clients (business units) Tools used: Microsoft Project (MS Project), Microsoft Office (Excel, PowerPoint, Word, Outlook), Microsoft SQL Server 2005, MS Reporting Services, IBM DB2
Department/Team lead for data warehouse (4 staff)
Responsible coordination and planning for all data warehouse related tasks
Alignment with business units, central contact for data warehouse and business intelligence topics for contract management, claims management, and other customer-related service processes
Implementation and migration of new BI software products
Development of ETL jobs
Development of data cubes and reports
IBM DB2, SQL Server 2000
Sub-project lead for data warehouse Implementation of a new data warehouse, introduction of a data warehouse for new insurance products
Revenue responsibility in the mid six-figure range (Euro)
Project languages: English and German
- Analysis and evaluation of the existing data warehouse
- Creating the concept for the new data warehouse (functional, technical)
- Supporting the business units in creating the business requirements
- Overseeing the implementation of the data warehouse including testing
- Developing reports, cubes, and other DB objects (IBM DB2, SQL Server)
- Transitioning the data warehouse into operations
- Introducing general data warehouse and testing processes
- Handling all organizational tasks related to the subproject (effort planning, project progress tracking, subproject responsibility towards the overall project manager)
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Insurance, Information Technology, Fashion, and Banking and Finance.
Business Area Experience
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Experienced in Project Management, Information Technology, Business Intelligence, Quality Assurance, Human Resources, and Accounting.
Summary
As a technically savvy, PMP-certified program and project manager and consultant with a hands-on mentality, I offer 24 years of project and program management experience in medium-sized and large companies, with 21 years of leadership experience managing up to 200 employees.
Many written references available.
Additional (previous) projects available upon request.
Skills
I Offer Professional Consulting Focusing On...
- Pmp-certified Program And Project Management - National And International In Agile, Hybrid And "Waterfall" Projects
- Digitalization Of Business, Processes And Organizations
- Deep Domain, Technical And Process Knowledge Across The Entire Value Chain For Apparel Manufacturers, Marketers, Distribution And Logistics, As Well As Primary And Reinsurance (Quotations, Contracts, Claims)
- Business Analysis And Design, It Infrastructure And It Security Consulting
- Interface Consulting Between Business Units And It
- Business Processes
- Coaching And Training (Over 2,000 Participants Trained)
- Design, Implementation And Updates Of Custom And Standard Software
Focus Areas
- Financial Services, Primary And Reinsurance, Banks, Apparel Industry, Trade
- Corporations, Medium-sized Businesses
- Software Projects (New Development, Migrations, Updates/upgrades)
- Company-wide Holistic Processes And Their Interrelations
- Digitalization (Holistic, Practical)
Languages
Education
University of Applied Sciences Augsburg
Computer Science
Certifications & licenses
Project Management Professional (PMP)®
Project Management Institute
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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