Project Manager Customer Service Processes (m/f/d) (9398)

Period 01.04.2025 - 30.06.2025

Location Munich, Germany

Capacity from 95%

Daily rate 752 - 800€

Remote from 95%

Languages

German (Advanced)

English (Advanced)

Industries

Telecommunication

Areas

Customer Service Information Technology Project Management

Description

Analysis of existing requirements and systems in the #Salesforce area and related processes
Detailed analysis, design, and functional description of the future tariff portfolio, #EECC requirements
Creation of functional descriptions, MVPs, mockups, and click dummies to support blueprinting and development processes.
Documentation of processes and technical requirements in the #ira tool and Confluence.
Enabling internal teams to use the provided tools and systems through clear documentation and tailored knowledge transfer.
Advising the Inlife tribe on solution approaches within Salesforce, especially for the technical and process implementation of customer support processes
Advising on connecting external solutions to Salesforce, the USU Knowledge Base.
Subject-matter #consulting of the B2C area in defining, creating, and evaluating complex business and technical requirements, considering time, quality, and budget
Coordination of external requirement and delivery units.
Checking the correct configuration and functionality of implemented systems, Salesforce Lightning and Omniscript.
Professional advice on further development and optimization of processes and systems.
Functional description and specification of new tariffs, options, and packs.
Advice on configuring test cards for different use cases.

Requirements

Must-have Skills:

Experience in stakeholder management
Knowledge in quality management
Confident use of agile methods
Experience with Jira
Skills in requirements management
Experience with Salesforce
Consulting experience

Nice-to-have Skills:

Experience with backlogs and user stories
Background in business informatics or computer science
Knowledge of Scrum
Experience with Confluence
Confident use of Microsoft Office
Knowledge in cloud computing
Skills in data analysis

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Frequently asked questions

The project is based in Munich, Germany.

The project preferably starts in April 2025 and is planned to end in June 2025 (2 months).

The project requires a commitment of 95 - 100% capacity (full-time).

The project offers 95 - 100% remote work.

The project offers a daily rate of 752 - 800€ which breaks down to an hourly rate of 94 - 100€/h.

The project requires the following languages: German (Advanced) and English (Advanced).

The project is related to the following industry: Telecommunication.

The project covers the following business areas: Customer Service, Information Technology, and Project Management.

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