Project specification
Project expertise
Description
Analysis of existing requirements and systems in the #Salesforce area and related processes
Detailed analysis, design, and functional description of the future tariff portfolio, #EECC requirements
Creation of functional descriptions, MVPs, mockups, and click dummies to support blueprinting and development processes.
Documentation of processes and technical requirements in the #ira tool and Confluence.
Enabling internal teams to use the provided tools and systems through clear documentation and tailored knowledge transfer.
Advising the Inlife tribe on solution approaches within Salesforce, especially for the technical and process implementation of customer support processes
Advising on connecting external solutions to Salesforce, the USU Knowledge Base.
Subject-matter #consulting of the B2C area in defining, creating, and evaluating complex business and technical requirements, considering time, quality, and budget
Coordination of external requirement and delivery units.
Checking the correct configuration and functionality of implemented systems, Salesforce Lightning and Omniscript.
Professional advice on further development and optimization of processes and systems.
Functional description and specification of new tariffs, options, and packs.
Advice on configuring test cards for different use cases.
Requirements
Must-have Skills:
- Experience in stakeholder management
- Knowledge in quality management
- Confident use of agile methods
- Experience with Jira
- Skills in requirements management
- Experience with Salesforce
- Consulting experience
Nice-to-have Skills:
- Experience with backlogs and user stories
- Background in business informatics or computer science
- Knowledge of Scrum
- Experience with Confluence
- Confident use of Microsoft Office
- Knowledge in cloud computing
- Skills in data analysis
Not applying this time?
Get notified about similar projects matching your experience.
Frequently asked questions
The project is based in Munich, Germany.
The project preferably starts in April 2025 and is planned to end in June 2025 (2 months).
The project requires a commitment of 95 - 100% capacity (full-time).
The project offers 95 - 100% remote work.
The project offers a daily rate of 752 - 800€ which breaks down to an hourly rate of 94 - 100€/h.
The project requires the following languages: German (Advanced) and English (Advanced).
The project is related to the following industry: Telecommunication.
The project covers the following business areas: Customer Service, Information Technology, and Project Management.
Yes! Recommend a freelancer for the project and earn 30% of FRATCH's profits every time they get placed — for the duration of that project. Simply share your invite link with a colleague to get started.
To apply for the project, click the Apply button on the project page to submit your profile for review. We will forward your resume to the client and get back to you within a few days.
Join other experts who are already part of our network
