Project specification
Project expertise
Description
Consulting the Customer Service Lead to assess the current state, improve business readiness including the underlying Salesforce processes and representations in K-Box within the Customer Service & Sales organization (CSS).
Identifying and analyzing action areas to achieve the program goal "CSS Business Readiness"
Advising on defining business readiness criteria & creating and monitoring a status report in Excel and PPT and a tracking overview per brand
Conducting and documenting in Word, PPT, Excel / following up on relevant meetings to clarify and implement.
Identifying, tracking in Jira and JFM, and analyzing the status regarding time, budget & quality within CSS Business Readiness & advising on the way forward regarding mitigation/solution finding.
Performing impact analysis of adjacent projects affecting the RAITT program in CSS to ensure smooth execution
Optimizing the organizational workflow in terms of efficiency and effectiveness and deriving best practices in CSS Business Readiness
Identifying action areas (process improvements) and defining the next steps
Requirements
Must-have Skills:
- Stakeholder Management
- Project Management
- Business Case Development
- Microsoft Office
- Microsoft Excel
- Agile Methodology
- Jira
- Confluence
Nice-to-have Skills:
- Workflow Planning
- Negotiation
- Business Administration
- Quality Management
- Change Management
- Computer Science
- SAP Applications
- Microsoft PowerPoint
- Databases
- Power BI
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Frequently asked questions
The project is based in Munich, Germany.
The project preferably starts in April 2025 and is planned to end in June 2025 (2 months).
The project requires a commitment of 95 - 100% capacity (full-time).
The project offers 95 - 100% remote work.
The project offers a daily rate of 752 - 800€ which breaks down to an hourly rate of 94 - 100€/h.
The project requires the following languages: German (Advanced) and English (Advanced).
The project is related to the following industry: Telecommunication.
The project covers the following business areas: Customer Service, Information Technology, and Project Management.
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