Project specification
Project expertise
Description
The simplification project aims to reduce feature effort (development effort) for implementation by designing requirements so they can be realized more easily, without jeopardizing the LTB or the project timeline. The focus is on simplification options within the CSS process landscape and tools to avoid unnecessary features.
The project contributes to saving development resources and minimizing implementation effort, while also preparing for the migration in 2025.
Gathering requirements via #JIRA and #Confluence and expectations of customer service staff to capture their needs accurately and align them with #customer requirements
#Analysis of complex issues and processes to identify bottlenecks, inefficiencies, and improvement potentials.
Creating a criteria catalog to evaluate and prioritize features for the #customer service tools, considering customer needs, business goals, and technical feasibility.
Developing a priority list for #feature engineering and feature implementation based on their benefit for #customer service and feasibility.
#Design to reduce complexity and improve the #user-friendliness of systems to increase efficiency.
Providing solid knowledge in the RAITT project and #project management as well as prioritizing tasks via #MS Office, especially via #MS PowerPoint and #MS Excel.
Requirements
- Experience in project management
- Knowledge of JIRA, Confluence and MS Office (especially PowerPoint & Excel).
- Ability to analyze complex processes and identify optimization opportunities.
- Experience in creating a criteria catalog for feature evaluation.
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