Theo Liakouras-Project Manager, Consultant
Experience
Project Manager, Consultant
Umicore
- Led the migration of local SharePoint sites to SharePoint Online, including planning, coordination, and communication
- Advised on governance, security, and data protection
- Created project documents: project charter, project plan, communication strategy plan, risk and risk mitigation plan, scope of work documents
- Analyzed manual processes and developed automated solutions
Business Analyst in B2B Invoicing Team
REWE
- Developed a new invoicing environment for the B2B customer segment to replace the legacy Cobol/DB2 system
- Created and prioritized user stories based on B2B customer requirements
- Set up a patch management process to meet security requirements
- Processed and analyzed Jira tickets for error diagnostics in daily operations
Infrastructure Consultant, Project Manager, Service Provider Management according to ITIL 4
Hoya Surgical Optics
- Analyzed the IT infrastructure of branches in America, Europe, and Asia
- Reviewed and consolidated service contracts, achieving a 30% cost reduction
- Advised on the global rollout of ITSM with Atlassian Jira Service Management and standard processes
- Designed a GDPR-compliant cloud infrastructure in Microsoft Azure, Dynamics 365, and Azure AD
- Negotiated SLAs and implemented EU standard contractual clauses for data residency
Technical Consultant
Universal Investment
- Reviewed in-house applications for compliance with KAIT regulations and company policies
- Identified risks and developed an action plan prioritized by financial, customer-related, and regulatory impact
- Created several operation manuals for in-house software
- Developed and conducted awareness workshops, including creating training materials
- Developed a Power App for KAIT-compliant guidance on document creation
Project Coordinator
Restaurant Franchise
- Conducted a proof of concept with five franchise locations to evaluate a new employee management software
- Conducted interviews to gather requirements from the participating restaurants
- Developed a project roadmap for the proof of concept
- Created and conducted various tests to validate requirements
- Collaborated with service providers to implement necessary adjustments
Consultant, Project Manager
Metrikos GmbH
- Migration of an outdated SBS 2011 environment to a hybrid solution with Microsoft 365 and Windows Server 2019
- Migration of the on-premises Exchange Server to Exchange Online and upgrade of the SQL Anywhere database from V12 to V17
- Creation of Power Flows to automate manual processes and reduce error rates
- Updating operational applications to the latest versions
- Analysis and optimization of support contracts
Business Analyst / IntScope Proof of Concept
Allianz Global Investors
- Preliminary study to estimate effort to adapt business-critical Business Managed Applications to KAIT regulations
- Creation of requirements documentation and implementation plan
- Development of a questionnaire based on internal guidelines and conducting interviews with department heads and users
- Performing a gap analysis according to KAIT requirements and reviewing KAIT compliance of cloud providers and SLAs
- Presentation of solution approaches and preparation of an execution/cost plan
Freelance IT Consultant and Business Owner
Theo Liakouras IT Solutions
- Introduction of software solutions for complex issues with minimal impact on business operations
- Supporting and advising clients on process adjustments and implementation of KAIT requirements, GDPR and ISO 27001
- Assisting small businesses in maintaining operations during the pandemic and lockdown by using Microsoft 365 technologies
Business Analyst Infrastructure Harmonization
Allianz Global Investors
- Migration project to harmonize the IT infrastructure of the Italian entity according to global standards
- Categorization and grouping of applications, services and BMAs based on collected data
- Division and prioritization into multiple subprojects with definition of milestones
- Creation and validation of several mini proofs of concept
- Migration of users in Milan and validation of all applications four months ahead of schedule
Project Manager & Scrum Master
adesso AG
- Scrum Master for a geographically distributed team of eleven people in the SAFe Release Train
- Coaching the team and clients on agile values and building a constructive feedback culture
- Supporting digital transformation and agile change
- Formulating requirements, creating user stories, user journeys and personas
- Planning and facilitating Scrum ceremonies
- Leading client projects in the financial industry and preparing reports and metrics
Sabbatical
Sabbatical
Operations Manager Germany (Interim)
Epiq Systems Germany GmbH
- Leadership of the German branch with technical and disciplinary responsibility for nine employees
- Operational management of eDiscovery projects including requirements management
- Provider management and SLA management
- Development of an open team culture with process and communication structures
- Implementation and compliance with occupational safety measures and data protection
- Optimization of processes and workflows according to lean principles
IT Manager Germany
Herbert Smith Freehills Germany
IT traineeship
VDK e.V.
IT Senior Analyst
Banco Bilbao Vizcaya Argentaria S.A.
Self-employed
nCons IT-Beratung
Information Systems Specialist & Operations Manager Assistant DACH Region
Tahitian Noni International Deutschland
Industry Experience
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Experienced in Information Technology, Banking and Finance, Food and Beverage, Professional Services, Chemical, and Retail.
Business Area Experience
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Experienced in Information Technology, Project Management, Operations, Finance, Legal, and Business Intelligence.
Summary
Theo Liakouras is a freelance IT specialist with over 21 years of experience. He uses his accumulated knowledge and experience for his clients to successfully complete projects, remove business obstacles, and optimize processes to increase delivered value.
His expertise includes business process analysis and optimization, traditional and agile project methods, introduction of new software and infrastructure solutions, establishing branches of international companies in the DACH region, and implementing data protection and regulatory guidelines in IT.
Languages
Education
Fachoberschule Kempten
IHK-certified IT Specialist in Application Development · IT Specialist in Application Development · Kempten, Germany
University of Applied Sciences Kempten
Industrial Engineering, Information & Electrical Engineering · Kempten, Germany
Certifications & licenses
ITIL Foundation CPD
ITIL V3 Foundation
ITIL V4 Foundation
ITIL V4 Specialist: Sustainability In Digital And IT
Kanban Management Professional (KMP I)
Lean Six Sigma Yellow Belt
Microsoft Power Platform Fundamentals
Professional Agile Leadership (PAL)
Professional Product Owner (PSPO I)
Professional Scrum Master I
Professional Scrum Master II
Statistics
Experience
Expertise
Qualifications
Profile
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