Raphael T.-Strategic Growth and Value Consultant
Check rate
Experience
Strategic Growth and Value Consultant
Triemer Consulting
- Developed and implemented Customer Success frameworks to optimize onboarding, customer retention, and upsell potential.
- Achieved measurable results, including 0 % Churn, an increase in NRR to 132 %, and accelerated ARR growth.
- Standardized customer-focused processes, including playbooks, segmentation, and Customer Journey Mapping.
- Built and scaled Customer Success teams, with a focus on cross-functional collaboration and operational efficiency.
- Aligned companies with customer-centric and value-based business models by optimizing pricing and go-to-market strategies as well as operational structures.
- Introduced customer education and development programs, including Customer Academies to promote usage and satisfaction.
- Integrated CRM and analytics tools to optimize retention, expansion, and reporting processes.
- Fractional engagements as VP of Customer Success and Chief Customer Officer to make targeted and immediate improvements to internal structures and customer retention
Customers: servier.bar, myleo/dsc, Theobald Software, BlueRock TMS, Logward
VP of Customer Success
project44
- Revenue Leadership: Responsible for a $42M portfolio with over 400 global customers, achieving a strong GRR of 98 %, including 100 % customer retention in the Enterprise and Global segments.
- Global Team Expansion: Scaled teams in Europe, Australia, Japan and China from 6 to over 50 FTEs, building a high-performing, value-focused company culture.
- Strategic Frameworks: Developed and implemented global customer segmentation strategies to optimize Account Management and improve transitions from Sales to Customer Success.
- M&A Expertise: Led the operational integration of key acquisitions (e.g., Ocean Insights, Synfioo), focusing on aligning Customer Success, Professional Services, and Support.
- Operational Innovation: Developed and introduced a global Consumption Playbook to accelerate customer value, working closely with Product, Engineering and Sales to optimize onboarding and engagement.
Director Customer Success Management
Transporeon GmbH
- Built a data-driven Customer Success organization from the ground up, scaling it to 20 FTEs.
- Achieved 113 % NRR, reduced the churn rate to below 2 %, and increased ARR from 60m€ to 100m€ across more than 1,000 customers.
Head of Sales Transport Logistics Providers
Transporeon GmbH
- Developed the 3PL/4PL go-to-market strategy for Transporeon.
- Won strategic partnerships with industry leaders such as Kühne + Nagel and DHL.
Regional Sales Manager, Zentraleuropa
Transporeon GmbH
- Built and led a regional sales team with a 60m€ portfolio.
- Improved regional segmentation, forecasting processes, and operational efficiency.
Country Manager
Transporeon GmbH
- Building and leading a team of six Key Account Managers in Germany, Switzerland and the Nordics.
- Winning major customers such as BASF, Dachser and ZF.
Key Account Manager
Transporeon GmbH
- Consistent performance in pipeline management and winning high-profile customers such as Mahle, Vattenfall and DOW Chemical.
- Opening up new customer segments through targeted acquisition of new customers and expansion of strategic accounts.
Solution Sales Manager
USU AG
- Selling advanced knowledge management solutions, specifically for D115 and large-scale call centers.
- Improving operational efficiency for corporate customers through tailored solutions.
Sales Consultant
Bechtle GmbH
- Responsible for partner management of Sun Microsystems in Baden-Württemberg.
- Developing and implementing business plans, setting up a demo center and advising on server and desktop virtualization.
- Providing technical and sales expertise for unified storage systems to connect customer requirements with innovative IT solutions.
Account Manager
COMLINE AG
- Managing the Carl Zeiss account, generating revenue through IT infrastructure, CAD workstations and related professional services (software deployment, onsite services).
- Developing practical sales expertise by building long-term customer relationships and targeted account optimization.
Inside Sales
Bechtle direct GmbH
- Entry into B2B software sales, certification as a Microsoft Licensing Specialist.
- Advising colleagues and customers on licensing topics, establishing a well-founded consulting-oriented sales strategy.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Transportation, Automotive, Chemical, Energy, and Manufacturing.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Sales, Marketing, Strategy, and Information Technology.
Summary
As the founder of Triemer Consulting and author of the book “Der B2B SaaS Scale-up Guide,” it is my mission to lead founders and executives out of the scaling trap. I implement my field-tested PULS model to transform chaos into a predictable, profitable growth system.
My work focuses on the four core elements of healthy scaling:
- P – Plan: Designing customer-focused go-to-market strategies and clear customer journeys as a foundation.
- U – Umsetzen: Implementing scalable operational frameworks and playbooks for efficiency and quality.
- L – Lernen: Building data-driven feedback systems (Time2Value, Adoption, CSAT, reference customer rate) to make customer retention and expansion measurable.
- S – Synchronisieren: Building and scaling Customer Success teams focused on cross-functional collaboration to overcome silos.
Typical results from my ad-interim engagements (e.g., as CCO & VP CS):
- Reduced churn to 0 %
- Increased Net Revenue Retention (NRR) to 132 %.
- Accelerated ARR growth through optimized upsell potential.
Skills
- Customer Success
- Customer Journey Mapping
- Go-To-Market Strategies
- Sales
- Professional Services
- Support
- Gtm Operations
- Saas Pricing Strategy
- B2b Customer Acquisition
- B2b Customer Retention
- Segmentation
Languages
Education
DHBW Ravensburg
Diplom-Betriebswirt · Betriebswirt · Ravensburg, Germany · 2,0
Media and Communications Management
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Raphael is based in Ulm, Germany and can operate in on-site, hybrid, and remote work models.
Raphael speaks the following languages: German (Native), English (Advanced).
Raphael has at least 23 years of experience. During this time, Raphael has worked in at least 11 different roles and for 7 different companies. The average length of individual experience is 2 years and 1 month. Note that Raphael may not have shared all experience and actually has more experience.
Based on recent experience, Raphael would be well-suited for roles such as: Strategic Growth and Value Consultant, VP of Customer Success, Director Customer Success Management.
Raphael's most recent position is Strategic Growth and Value Consultant at Triemer Consulting.
In recent years, Raphael has worked for Triemer Consulting, project44, and Transporeon GmbH.
Raphael is most experienced in industries like Information Technology, Transportation, and Automotive. Raphael also has some experience in Chemical, Energy, and Manufacturing.
Raphael is most experienced in business areas like Customer Service, Sales, and Marketing. Raphael also has some experience in Strategy and Information Technology.
Raphael has recently worked in industries like Information Technology and Transportation.
Raphael has recently worked in business areas like Customer Service, Marketing, and Strategy.
Raphael holds a Bachelor in Betriebswirt from DHBW Ravensburg.
Raphael is immediately available part-time for suitable projects.
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Average rates for similar positions
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The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 12 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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