Ragheb Tabbakh - Windows 10 Rollout Coordinator with ITIL

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Frankfurt am Main, Germany

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Experience

Mar 2018 - Nov 2024

6 years 9 months

Wiesbaden, Germany

Windows 10 Coordination / Management

ITZ Bund

Communication with internal and external stakeholders
Quality assurance reporting
Software controlling / coordination of packaging and interfaces
Optimization of existing processes
Monitoring ITSM framework queues
SLA reporting
Coordinating and communicating internally and externally (customer / 3rd parties), and implementing measures
Status checks
Creating risk analyses including causes, probabilities and impacts
Packaging orders
Specialist procedures and applications
Monitoring migration

Oct 2017 - Dec 2017

3 months

Mannheim, Germany

Rollout Coordinator / Windows 10 Team Leader

Roche/Wipro

Planning the rollout of 1800 clients
User training
Defining process support / migration
Migration analysis / reports
W10-relevant apps: user-specific configuration
W10 employee training

Feb 2016 - Sep 2017

1 year 8 months

Process Analysis VDI / Life cycle Management & Windows 10 Coordination

Commerzbank AG

VDI: Creating processes and redefining the VDI ordering process
Coordinating storage capacity with HPE
Ordering process, items, user options, domain permissions
Request management process (commissioning and decommissioning procedures)
Price coordination, service catalog entry / portal implementation
W10 coordination / communication with internal and external stakeholders
Determining HW specifications
Mobile hardware: selection / testing / feedback / ordering process
Creating SharePoint, POC pilot phase and defining users
AR reports / management and administration of APs in the SCCM environment
Release coordination
Creating an analysis for a new support unit / support concept and model
Rollout preparation

Apr 2013 - Oct 2015

2 years 7 months

Bad Homburg, Germany

Incident & Problem Manager / Life cycle management

Hewlett Packard

ITIL certified V3
Daily performance reporting on all incidents, including quality assessment and processing by the individual workgroups (quality management)
Optimization of individual incident / problem workflows and processes
Responsible for migrating HPSM as a tool with COBA (number of incidents: approx. 4500 incidents)
Monitoring and clearing queues
SLA reporting, close cooperation with ITSM (internal) & ITSD (Commerzbank)
System reconciliation: weekly reconciliation of the HP Service Manager / COBA Service Center (Peregrine) systems and status review
Analysis and processing of all incoming prioritizations, escalations and complaints, coordinating and communicating internally and externally (customer / 3rd parties), and implementing measures
Responsible for responding quickly to major incidents according to the process
Optimizing several templates for mass outages, status checks and infoboard messages
Impact report: monitoring and managing incidents across all departments and highlighting all update times through continuous communication
Coordination of crisis management: Sofia/ Budapest (Exchange, DFS, Citrix) Prio 1
End-to-end responsibility for Incident Management process standards and the strategic direction of the process
Daily management report includes the overall incident / request / problem status
Identifying the responsibilities of individual departments (distribution) in order to identify qualified incidents
Responsible for communication regarding HPSM & HPSX (interface to COBA Service Manager)
Monitoring and managing individual lifecycle workflows internally and externally
Weekly calls with all stakeholders
Dashboard analyses are updated daily and sent to management and the customer for information

Jun 2012 - Aug 2012

3 months

Eschborn, Germany

Services and Provisioning Manager

DB Systel

Ensuring product specifications for ICT carrier services
Ensuring the implementation of product requirements in internal systems (e.g. HP Asset Manager / transICT SLM, HP Peregrine Service Center)
Ensuring SLA-compliant OLAs for the T.SVN division toward KDM and Prd-Mgmnt
Ensuring OLA-compliant service delivery throughout the entire service chain
Responsibility for timely and high-quality order processing for the customer
Determining (measuring) service levels and evaluating service quality with regard to cost and technology
Ensuring reporting to internal customers and service providers
Knowledge of process and project management methodologies (e.g. ITIL)

Oct 2010 - May 2012

1 year 8 months

Bad Homburg, Germany

Incident & Escalation Management

Hewlett Packard

Daily performance reporting on all incidents, including quality assessment and processing of individual workgroups (quality management)
Analysis and coordination of escalations and complaints internally and externally (customer), and implementation of measures
Responsible for responding quickly to major incidents through analysis and coordination of Crisis Management
Monitoring of individual lifecycles and workflows internally & externally through weekly calls with all parties involved
Support for a newly developed tool (collaboration with India), through which specific parameters are updated daily with data from HP-OVSC
Dashboard analyses are updated daily and sent to management and the customer for information
SLA reporting, close cooperation with ITSM (internal) & ITSD (customer)
Incidents are viewed end-to-end
Everything is carried out in accordance with ITIL

Apr 2006 - Dec 2009

3 years 9 months

Eschborn, Germany

Service Delivery Order / Manager

British Telecom Germany

Responsible for the E2E management process, reporting, escalation, customer interface issues and risk management
Planning the network interconnection (SDH) and monitoring the individual steps
Order management, leased line structure planning, business administration
Process optimization within BT systems, data quality
Training and project meetings in London, Budapest and Zürich
Delivery management for EMEA, including placing internal and external orders
Cost control / Bidbox according to SLA’s
Responsible for the timely and high-quality processing of customer orders
Dispatching: coordination of on-site assignments on schedule
Issue tracking system
Ensuring and following up on timely end-to-end delivery through meetings, project plans, risk and complaint management, and systems
Written and verbal communication
Project coordination of the timely delivery of all necessary components (e.g. leased line, router, cable, ports, etc.)
Handover to Service Assurance
Process and project management methodology knowledge (e.g. ITIL)
Access Design and Billing (Bid Box)
End-customer site survey meetings and consulting on customer infrastructure and connections
MPLS Check, Equipment Checks, Supplier Checks, Circuit Quality, DOIP, MOIP, 3000IP, Common Servers VPN
Business processes were communicated through meetings, diagrams, sketches, reporting and presentations

Jul 2005 - Mar 2006

9 months

Eschborn, Germany

Project Coordinator / Project Management

British Telecom Germany

Preparation of product-related concepts and scenarios
Monitoring the service delivery workflow and the timely completion of internal and external preparations
Product-related coordination of the groups and departments involved in accordance with migration specifications
Service Design Global Provisioning
Expedites & Escalations
Issue and Risk Management
Handover to Service Assurance
Service knowledge of different transmission rates: Private Line, Frame Relay, MPLS, IP

Mar 2005 - Jun 2005

4 months

Eschborn, Germany

Installation Coordinator

British Telecom Germany

IP migration of customers / database rollout
Migration of existing internal and external data service connections to the international backbone
Organization / coordination of the data to be provided to the people involved in the project
Interface between Technology and Customer Service / coordination function
Preliminary analyses to determine the current status of customers/services to be migrated using the tools provided by the company

Jun 2004 - Feb 2005

9 months

XP Rollout Throughout Germany

MSB

Preparation of the required rollout documentation
Preparation and installation of hardware (notebooks, Palms, desktop PCs, Compaq, HP, Fujitsu Siemens and IBM)

Mar 2003 - Dec 2003

10 months

Düsseldorf, Germany

Web Design and Support

Netz Quadrat und adero Design

Creating websites
Frame optimization and scripting
Support for internal departments

Jul 2002 - Nov 2002

5 months

Workplace Systems and Administration Support / Helpdesk

Dresdner Bank

Installation and configuration of computer systems
Support of the Windows network
Ticketing system (TTS-Remedy)
Administration and monitoring of the network under Microsoft Windows NT, 2000 and XP
Configuration of the TCP/IP network environment

Jan 2002 - May 2002

5 months

Bad Homburg, Germany

Web Design

Csion Consulting

Creating the website (internal project)
Development, structuring, implementation

Jan 2000 - Mar 2001

1 year 3 months

Infobroker

Wyeth Pharma

Support for medical documentation systems such as patient management software

Jan 1992 - Dec 1994

3 years

Sales Supervisor

Al-Dhafra Insurance

Introduction of insurance systems

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Government and Administration, Information Technology, Telecommunication, Insurance, Banking and Finance, and Pharmaceutical.

Government and Administration

Information Technology

Telecommunication

Insurance

Banking and Finance

Pharmaceutical

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Operations, Quality Assurance, Project Management, Customer Service, and Sales.

Information Technology

Operations

Quality Assurance

Project Management

Customer Service

Sales

Skills

Unix Linux (3)
Ms Windows Nt, 2000, Xp And 2003, Active Directory (3)
Ms Office (1)
Ms Project And Visio (2)
Databases (Access, Sql, Mysql) (3)
Network Technologies (Tcp/Ip, Dhcp, Dns, Lan, Wan, Vpn, Mpls) (3)
Web Programming (Html, Javascript, Php, Xml) (3)
Web Tools (Go Live, Homesite, Dream Weaver) (2)
Graphic Tools (Photoshop, Illustrator, Coreldraw) (3)
Design And Planning Of Network Environments (3)
Project Planning (2)
Teamwork (1)

Languages

Arabic

Native

German

Native

Education

Sep 1997 - Feb 2000

Westfälisch Wilhelm Universität Münster

Studies in Business Information Systems · Business Information Systems · Münster, Germany

Dec 1995 - Jun 1997

Certificate of Assistant Bachelor in Economics (Option Commercial/Banking)

Oct 1989 - Aug 1990

Studienkolleg an der Universität Marburg

Studienkolleg · Marburg, Germany

...and 1 more

Certifications & licenses

Statistics

Experience

Total positions 15

Experience in Government and Administration 6.5 y

Avg length 1 y 7 m

Longest experience 6 y 8 m

Global experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Windows 10 Coordination / Management, Rollout Coordinator / Windows 10 Team Leader, Process Analysis VDI / Life cycle Management & Windows 10 Coordination

Main industries Government and Administration, Information Technology, Telecommunication

Main business areas Information Technology, Operations, Quality Assurance

Qualifications

Highest degree Bachelor

Certifications earned 1

Member since

April 2025

Last update

October 2026

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Frequently asked questions

Have questions? Find more information here.

Ragheb is based in Frankfurt am Main, Germany and can operate in on-site, hybrid, and remote work models.

Ragheb speaks the following languages: Arabic (Native), German (Native).

Ragheb has at least 24 years of experience. During this time, Ragheb has worked in at least 15 different roles and for 12 different companies. The average length of individual experience is 2 years and 7 months. Note that Ragheb may not have shared all experience and actually has more experience.

Based on recent experience, Ragheb would be well-suited for roles such as: Windows 10 Coordination / Management, Rollout Coordinator / Windows 10 Team Leader, Process Analysis VDI / Life cycle Management & Windows 10 Coordination.

Ragheb's most recent position is Windows 10 Coordination / Management at ITZ Bund.

In recent years, Ragheb has worked for ITZ Bund.

Ragheb is most experienced in industries like Government and Administration, Information Technology, and Telecommunication. Ragheb also has some experience in Insurance, Banking and Finance, and Pharmaceutical.

Ragheb is most experienced in business areas like Operations, Information Technology, and Quality Assurance. Ragheb also has some experience in Customer Service, Project Management, and Sales.

Ragheb has recently worked in industries like Government and Administration.

Ragheb has recently worked in business areas like Information Technology, Operations, and Quality Assurance.

Ragheb holds a Bachelor from Certificate of Assistant Bachelor in Economics (Option Commercial/Banking).

Ragheb has 1 certificate: ITIL V3.

Ragheb is immediately available part-time for suitable projects.

Daily rate distribution

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Average rates for similar positions

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Daily rate avg. 846 €

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Median rate 880 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.