Ragheb Tabbakh - Windows 10 Coordination / Leadership

Q: Where is Ragheb based?

Ragheb is based in Frankfurt am Main, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Ragheb speak?

Ragheb speaks the following languages: Arabic (Native), German (Native) .

Q: How many years of experience does Ragheb have?

Ragheb has at least 24 years of experience. During this time, Ragheb has worked in at least 15 different roles and for 12 different companies . The average length of individual experience is 2 years and 7 months . Note that Ragheb may not have shared all experience and actually has more experience.

Q: What is Ragheb's latest experience?

Ragheb's most recent position is Windows 10 Coordination / Leadership at ITZ Bund .

Q: What companies has Ragheb worked for in recent years?

In recent years, Ragheb has worked for ITZ Bund .

Q: Which industries is Ragheb most experienced in?

Ragheb is most experienced in industries like Government and Administration , Information Technology , and Telecommunication . Ragheb also has some experience in Insurance , Banking and Finance , and Pharmaceutical .

Q: Which business areas is Ragheb most experienced in?

Ragheb is most experienced in business areas like Operations , Information Technology , and Quality Assurance . Ragheb also has some experience in Customer Service , Project Management , and Sales .

Q: Which industries has Ragheb worked in recently?

Ragheb has recently worked in industries like Government and Administration .

Q: Which business areas has Ragheb worked in recently?

Ragheb has recently worked in business areas like Information Technology , Operations , and Quality Assurance .

Recommended expert

Frankfurt am Main, Germany

Check rate

Experience

Mar 2018 - Nov 2024

6 years 9 months

Wiesbaden, Germany

Windows 10 Coordination / Leadership

ITZ Bund

Communicate with internal and external stakeholders
Quality assurance reporting
Software controlling/coordinating packaging & interfaces
Optimizing existing processes
Monitor ITSM framework queues
SLA reporting
Coordinate and communicate internally & externally (customer/3rd parties), and take actions
Status checks
Create risk analysis with causes, probabilities & impacts
Packaging requests
Specialist procedures & applications
Monitor migration

Oct 2017 - Dec 2017

3 months

Mannheim, Germany

Rollout Coordinator / Team Leader Windows 10

Roche/Wipro

Rollout planning for 1800 clients
User training
Define process support/migration
Migration analysis/reports
W10 relevant apps: user-specific configuration
W10 staff training

Feb 2016 - Sep 2017

1 year 8 months

Process Analysis VDI / Lifecycle Management & Windows 10 Coordination

Commerzbank AG

VDI: create and redefine the VDI order process
Coordinate storage capacity with HPE
Order process, items, user options, domain permissions
Request management process (commissioning, decommissioning flow)
Price coordination, service catalog entry/portal implementation
W10 coordination/communication with internal and external stakeholders
Determine hardware specifications
Mobile hardware: selection/testing/feedback/ordering process
Create SharePoint, define POC pilot phase and users
AR reports/management and AP administration in SCCM environment
Release coordination
Create analysis for new support unit/support concept and model
Rollout preparation

Apr 2013 - Oct 2015

2 years 7 months

Bad Homburg, Germany

Incident & Problem Manager / Lifecycle Management

Hewlett Packard

ITIL v3 certified
Daily performance reporting on all incidents and assessing quality and handling by individual workgroups (quality management)
Optimize individual incident/problem workflows and processes
Responsible for migrating HPSM as the tool with COBA (incident count: approx. 4500 incidents)
Monitor and clear queues
SLA reporting, close collaboration with ITSM (internal) & ITSD (Commerzbank)
System reconciliation: weekly status check of HP Service Manager/COBA Service Center (Peregrine) systems
Analyze and process all incoming priorities, escalations and complaints, coordinate and communicate internally & externally (customer/3rd parties), and take actions
Responsible for quick response to major incidents according to process
Optimize several templates for mass outage, status checks, infoboard messages
Impact report: monitor and manage incidents across all departments and highlight all update times through constant communication
Crisis management coordination: Sofia/Budapest (Exchange, DFS, Citrix) priority 1
End-to-end responsibility for incident management process standards and the strategic alignment of the process
Daily management report includes all incident/request/problem statuses
Identify responsibilities of individual departments (distribution) to recognize qualified incidents
Responsible for communication regarding HPSM & HPSX (interface to COBA Service Manager)
Monitor and control individual lifecycle workflows internally & externally
Weekly calls with all stakeholders
Dashboard analysis updated daily and sent to management and the customer for information

Jun 2012 - Aug 2012

3 months

Eschborn, Germany

Service and Delivery Manager

DB Systel

Ensure product specifications for ICT carrier services
Ensure implementation of product requirements in internal systems (e.g. HP Asset Manager/transICT SLM, HP Peregrine Service Center)
Ensure SLA-compliant OLAs for the T.SVN business unit towards KDM and product management
Ensure OLA-compliant service delivery across the entire value chain
Responsible for timely and high-quality order processing for the customer
Determine (measure) service levels and evaluate service quality in terms of cost and technology
Ensure reporting to internal customers and service providers
Know-how in process and project management methodology (e.g. ITIL)

Oct 2010 - May 2012

1 year 8 months

Bad Homburg, Germany

Incident & Escalation Management

Hewlett Packard

Daily performance reporting for all incidents, quality assessment, and handling by the individual workgroups (quality management)
Analysis of escalations and complaints, coordinating them internally and externally (customer), and taking action
Responsible for quick response to major incidents by analyzing and coordinating crisis management
Monitoring individual lifecycles and workflows internally & externally through weekly calls with all stakeholders
Supporting a newly developed tool (in cooperation with India), which imports certain parameters daily from HP-OVSC
Dashboard analyses are updated daily and sent to management and the customer for information
SLA reporting, close collaboration with ITSM (internal) & ITSD (customer)
Incidents are viewed end-to-end
All processes follow ITIL standards

Apr 2006 - Dec 2009

3 years 9 months

Eschborn, Germany

Service Delivery Order / Manager

British Telecom Germany

Responsible for end-to-end management processes, reporting, escalations, customer interface issues, and risk management
Planning network coupling (SDH) and monitoring each step
Order management, leased line structure planning, business administration
Process optimization within BT systems, data quality
Training sessions and project meetings in London, Budapest, and Zurich
Delivery management for EMEA and commissioning internal and external orders
Cost control / Bidbox according to SLAs
Responsible for timely and high-quality order fulfillment for the customer
Dispatching: coordinating on-site assignments in a timely manner
Issue tracking system
Ensuring and tracking on-time end-to-end delivery with meetings, project plans, hazard and complaint management, and systems
Written and verbal communication
Project coordination for the on-time delivery of all necessary components (e.g. leased line, routers, cables, ports, etc.)
Handover to service assurance
Know-how in process and project management methodology (e.g. ITIL)
Access design and billing (bid box)
Customer site survey meetings and consulting on customer infrastructure and connections
MPLS checks, equipment checks, supplier checks, circuit quality, DOIP, MOIP, 3000IP, common servers VPN
Business processes were communicated through meetings, diagrams, sketches, reporting, and presentations

Jul 2005 - Mar 2006

9 months

Eschborn, Germany

Project Coordinator / Project Management

British Telecom Germany

Creating product-related concepts and scenarios
Monitoring the service delivery workflow and timely completion of internal and external preparation steps
Product-related coordination of involved groups and departments according to migration guidelines
Service design and global provisioning
Expedites and escalations
Issue and risk management
Handover to service assurance
Service knowledge with different transmission rates: private line, Frame Relay, MPLS, IP

Mar 2005 - Jun 2005

4 months

Eschborn, Germany

Installation Coordinator

British Telecom Germany

IP migration for customers / database rollout
Migration of existing internal and external data service connections to the international backbone
Organizing/coordinating the data to be sent to all project participants
Interface between technical teams and customer service/coordinating function
Pre-analyses to determine the current state of customers/services to be migrated using company tools

Jun 2004 - Feb 2005

9 months

XP Rollout Nationwide

MSB

Executing rollout documentation
Preparing and installing hardware (notebooks, Palms, desktop PCs, Compaq, HP, Fujitsu Siemens, and IBM)

Mar 2003 - Dec 2003

10 months

Düsseldorf, Germany

Web design and support

Netz Quadrat und adero Design

Creating websites
Optimizing frames and scripting
Supporting internal departments

Jul 2002 - Nov 2002

5 months

Workstation systems and admin support / Helpdesk

Dresdner Bank

Installing and configuring computer systems
Maintaining the Windows network
Ticket system (TTS-Remedy)
Administering and monitoring the network on Microsoft Windows NT, 2000, and XP
Configuring the TCP/IP network environment

Jan 2002 - May 2002

5 months

Bad Homburg, Germany

Web design

Csion Consulting

Creating the website (internal project)
Developing, structuring, implementing

Jan 2000 - Mar 2001

1 year 3 months

Information Broker

Wyeth Pharma

Supporting medical documentation systems like patient management software

Jan 1992 - Dec 1994

3 years

Sales Supervisor

Al-Dhafra Insurance

Implementing insurance systems

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Government and Administration, Information Technology, Telecommunication, Insurance, Banking and Finance, and Pharmaceutical.

Government and Administration

Information Technology

Telecommunication

Insurance

Banking and Finance

Pharmaceutical

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Operations, Quality Assurance, Project Management, Customer Service, and Sales.

Information Technology

Operations

Quality Assurance

Project Management

Customer Service

Sales

Skills

Unix Linux (3)
Ms Windows Nt, 2000, Xp And 2003, Active Directory (3)
Ms Office (1)
Ms Project And Visio (2)
Databases (Access, Sql, Mysql) (3)
Network Technologies (Tcp/Ip, Dhcp, Dns, Lan, Wan, Vpn, Mpls) (3)
Web Programming (Html, Javascript, Php, Xml) (3)
Web Tools (Go Live, Homesite, Dream Weaver) (2)
Graphic Tools (Photoshop, Illustrator, Coreldraw) (3)
Design And Planning Of Network Setups (3)
Project Planning (2)
Teamwork (1)

Languages

Arabic

Native

German

Native

Education

Sep 1997 - Feb 2000

Westfälische Wilhelms University Münster

Degree in Business Informatics · Business Informatics · Münster, Germany

Dec 1995 - Jun 1997

Certificate of Assistant Bachelor in Economics (Option Commercial/Banking)

Oct 1989 - Aug 1990

Preparatory college at the University of Marburg

Preparatory course · Marburg, Germany

...and 1 more

Certifications & licenses

ITIL V3

Statistics

Experience

Total positions 15

Experience in Government and Administration 6.5 y

Avg length 1 y 7 m

Longest experience 6 y 8 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Windows 10 Coordination / Leadership, Rollout Coordinator / Team Leader Windows 10, Process Analysis VDI / Lifecycle Management & Windows 10 Coordination

Main industries Government and Administration, Information Technology, Telecommunication

Main business areas Information Technology, Operations, Quality Assurance

Qualifications

Highest degree Bachelor

Certifications earned 1

Profile

Created

April 2025

Last Update

July 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Ragheb based?

Ragheb is based in Frankfurt am Main, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Ragheb speak?

Ragheb speaks the following languages: Arabic (Native), German (Native).

How many years of experience does Ragheb have?

Ragheb has at least 24 years of experience. During this time, Ragheb has worked in at least 15 different roles and for 12 different companies. The average length of individual experience is 2 years and 7 months. Note that Ragheb may not have shared all experience and actually has more experience.

What roles would Ragheb be best suited for?

Based on recent experience, Ragheb would be well-suited for roles such as: Windows 10 Coordination / Leadership, Rollout Coordinator / Team Leader Windows 10, Process Analysis VDI / Lifecycle Management & Windows 10 Coordination.

What is Ragheb's latest experience?

Ragheb's most recent position is Windows 10 Coordination / Leadership at ITZ Bund.

What companies has Ragheb worked for in recent years?

In recent years, Ragheb has worked for ITZ Bund.

Which industries is Ragheb most experienced in?

Ragheb is most experienced in industries like Government and Administration, Information Technology, and Telecommunication. Ragheb also has some experience in Insurance, Banking and Finance, and Pharmaceutical.

Which business areas is Ragheb most experienced in?

Ragheb is most experienced in business areas like Operations, Information Technology, and Quality Assurance. Ragheb also has some experience in Customer Service, Project Management, and Sales.

Which industries has Ragheb worked in recently?

Ragheb has recently worked in industries like Government and Administration.

Which business areas has Ragheb worked in recently?

Ragheb has recently worked in business areas like Information Technology, Operations, and Quality Assurance.

What is Ragheb's education?

Ragheb holds a Bachelor from Certificate of Assistant Bachelor in Economics (Option Commercial/Banking).

Does Ragheb have any certificates?

Ragheb has 1 certificate: ITIL V3.

What is the availability of Ragheb?

Ragheb is immediately available part-time for suitable projects.

What is the rate of Ragheb?

Ragheb's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.