Matthias F.-Agile Coach / Agile Project Management
Check rate
Experience
Agile Coach / Agile Project Management
e.kundenservice Netz GmbH (E.ON)
- Coaching and training 6 agile Scrum teams
- Taking on the role of Solution Coach (leading 6 agile teams)
- Advising and coaching program management and Tribe Leads, including roadmap, program, and risk management
- Implementing the risk strategy
- Integrating and establishing agile methods, combining the Spotify and SAFe models
- Facilitating agile events and sharing agile values and methods
- Developing and implementing team development processes
- Mentoring internal Agile Coaches in the Agile Chapter
Agile Coach
LichtBlick SE
- Coaching and training Kanban and Scrum teams
- Agile transition for the teams and IT, including risk management
- Transferring OKR topics to agile boards
- Flight-Level model with three levels (initiatives, epics, stories)
- Facilitating agile events and sharing agile methods
- Ensuring team development processes are in place
- Implementing the Spotify model
- Mentoring internal Agile Coaches
IT Project Management - Agile Coaching - Consulting
Matthias Flöter - Consulting
- Project and program management (traditional and agile)
- Risk management
- Agile Coach, Scrum Master, systemic coach
- Project leadership and coaching
- Kanban, Scrum, team development
- Prioritizing and managing the strategic project portfolio
- Digitalization and transformation of business processes
- Agile transition and organizational development
- Connecting Objective Key Results (OKR process) with agile development processes (Scrum, Kanban, SAFe)
- Agile, lateral leadership of interdisciplinary product and development teams
- Facilitating all agile events
- Designing and implementing agile roadmaps
- Identifying and removing inefficient processes
Agile Coach / Scrum Master
Lotto24 AG
- Coaching and training agile product and development teams
- Facilitating agile events (Daily, Retrospective, Review, Grooming, Planning)
- Integrating the OKR process into the agile development process
- Designing and implementing the agile Flight-Level model and agile roadmaps
- Sharing agile values, roles, principles, approaches, and methods such as Scrum and Kanban
- Removing impediments
- Improving team effectiveness and efficiency
Senior Agile IT Project Manager / Agile Transition Manager
Joh. Berenberg, Gossler & Co. KG
- Agile project and program management based on SAFe (RTE), Scrum, and Kanban
- Coaching, Kanban, Scrum, organizational development
- Prioritizing and managing the strategic project portfolio, including risk management
- Desktop upgrade/migration to Windows 10 and Office 365
- Developing a cloud strategy and using Microsoft Azure (IaaS) and SaaS
- Creating a fully integrated notebook concept
- Launching a modern printing strategy
- Developing a plan to replace file sharing between New York, London, and Hamburg using SharePoint
- Improving license management and completing the Enterprise Agreement with Microsoft
- Analyzing hotline/client services contact reasons and identifying measures to improve quality and reduce costs
- Facilitating and designing the strategic IT Operations Project Portfolio Board (Kanban board)
- Transition and agile organizational development focused on ensuring stable operations and increasing productivity
- Managing external project managers and prioritizing the agile project portfolio for IT Operations and IT Development
- Coordinating PI Plannings (Program Increment) within the Scaled Agile Framework (SAFe)
- Story breakdown, coaching Product Leads, Product Owners, Agile Masters, and team members
- Building and developing agile project management methods (SAFe, Scrum, Kanban)
- Coordinating stakeholders, business units, and service providers
- Taking on the Product Owner role in the Agile Transition Team
Consultant
Drägerwerk AG & Co. KGaA
- Implementation of various IT topics in Competence Center PLM+ and Service Management
- Process analysis and definition for IT system processes (User In, Change, Out)
- Privacy registration and E2E monitoring setup
- Definition of resolver groups for each system
- Process design for change management
- Comparison of security concepts with various tools
- Contributed to a company-wide CMDB
Project Manager
OTTO GmbH & Co. KG
Implementation of a flat-rate shipping fee in e-commerce
System changes for online shops and customer service centers
Management of the project team and cost-effectiveness analysis
Project management, controlling and reporting
Requirements definition, scope definition, risk analysis and risk management
Introduction of a Learning Management System (LMS): planning, requirements specification, tender documents, evaluation model, vendor selection, works agreement, SLR and SLA definition
Management of internal and external service providers
Introduction and further development of employee scheduling with SAP interface
Subproject Manager / Agile Project Management / PMO
Gruner + Jahr AG & Co. KG
- Implementation of an online publishing portal for multiple clients and relaunch of the first client
- Budget and resource planning (project budget > 10 Mio. €, approx. 45 FTE)
- Project controlling and reporting
- Operational management of resource allocation
- Organizing and facilitating meetings
- Preparing steering committee documents
Consultant
AKRA GmbH
Project and process management, IT project management, coaching, CRM
Agile project management using Scrum
Planning and change management
Business development in logistics: Planning and project planning for a mobile app, market potential and SWOT analysis
Business development in future technologies: Sales support, business analysis, market research, benchmarking, customer presentations
Product Owner for website: Improving structure and navigation (UX), preparing content, social media integration
Developed a takeover concept for compliance management and IT governance: Competitor analysis, market and synergy potential, presentation to senior management
Planned and implemented the new website: Needs analysis, concept development, navigation concept, content development, management of subcontractors, risk and quality management
Senior Consultant CRM / CVM
affinis consulting GmbH
Programs and projects in industry, energy and telecommunications
Vodafone D2 GmbH: Program roadmap, schedule, budget and resource planning, stakeholder management, risk analysis, controlling, requirements coordination, workshops, quality management
Stadtwerke Neustadt: Market potential and cost analysis for FTTH, business case, SWOT and portfolio analyses, process analysis, business model options
SIG Deutschland GmbH: Centralization and introduction of electronic invoice receipt using SAP, process documentation, solution design, change management
Project Manager Retention/Prevention & Deputy Head of Customer Retention
debitel AG
- Managed integration projects for Talkline GmbH/debitel AG
- Analyzed and optimized processes, developed business concepts, led workshops, planned organizational changes and migrations, and managed change
- Managed internal teams and external call centers
Project Manager Retention/Prevention
Debitel AG
- Analyzed, planned, delivered, and monitored all customer retention and win-back activities
- Led internal customer retention teams and external service providers
- Further developed the customer retention strategy
- Served as the point of contact for Sales, Product Management, IT, Customer Service, E-Business, and Marketing
- Analyzed and optimized processes, managed integration projects, and prepared decision proposals and business cases
E-Business Marketing Manager
Talkline GmbH & Co. KG
- Responsible for the operation, design, marketing, and strategic development of online customer service and FunPortal
- Regularly led cross-functional projects and managed external advertising agencies
- Served as the point of contact for Marketing, Customer Support, Product Management, IT, and Sales
- Accountable for targets for myTalkline (self-service portal), online contract renewals, online billing, up- and cross-selling, and online marketing
- Increased the online billing rate to over 50% and significantly increased self-service usage
- Delivered a new self-service portal, redesigned the website, and integrated FunPortal
- Reduced customer inquiries by phone, email, letter, and fax
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Telecommunication, Information Technology, Energy, Transportation, and Banking and Finance.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Customer Service, Marketing, Product Development, and Business Intelligence.
Summary
- Many years of experience in IT project management (Product Owner), agile project management (SAFe, SCRUM, Kanban, OKR), risk management, as an Agile Coach, in team and organizational development (learning organizations), customer management, CRM, e-business, digitalization, online marketing, customer retention and win-back, Customer Success, transition management, and process management
- Goal-oriented and innovative agile project manager/Product Owner with leadership experience, confident communicating at all levels of an organization, with a strong drive to shape things and persuasive skills, and known for a pragmatic, results-oriented approach
- Skilled in managing projects using agile, innovative, and pragmatic solutions and technologies, with a focus on marketing, strategy, business management, customer management and service, and IT
- Expertise in developing and implementing customer retention and win-back strategies (CRM systems), Omnichannel Customer Service Dynamics 365
- Purpose- and Solution-driven, open communication, sustainable, creative
- Many years of experience leading and developing cross-functional teams
- Confident using agile practices and methods
Agile project management and agility have been my passion for years. I stand out for my personal and professional development and my forward-looking approach.
My strengths:
- Strong subject matter knowledge and practical experience with project management methods in agile environments/frameworks and transitions
- Focus on effectiveness and efficiency
- Strong solution-oriented approach
- Enthusiasm for new topics and people
- Empathy and empowering teams
- Project planning and management, including change and risk management
- Confident stakeholder management
My experience:
- Over 20 years of experience in agile projects and transitions, IT project management, agile project management, systemic coaching, Scrum, and Kanban
- Various professional development courses and certifications
- Change is constant – change is opportunity
- Team and organizational development
My achievements:
- Various successful projects (I finish what I start)
- Omnichannel Customer Service Dynamics 365
- Set up an online self-service portal
- Agile transitions/organizational development
- Leading agile teams to success
My interests:
- Ongoing professional development
- Taking on responsibility
- Systemic coaching that creates meaning and value
As a Project Manager (Product Owner), Agile Coach, and Scrum Master, I bring strong communication skills, the ability to work independently and in a structured way, and a customer-focused approach. I also have a high level of commitment and flexibility. I learn quickly, think creatively and strategically, and am known for my determination. As part of risk management, the aim is to identify risks, protect projects from harm, and deliver projects on time, within budget, and to the required quality. To do this, risks must be identified, analyzed, and assessed, and countermeasures put in place where necessary.
What you can expect from me: A strong drive to shape things, empathetic coaching skills, entrepreneurial thinking and action, and a passion for agile, value-creating ways of working.
If you are looking for a creative, solution-oriented professional with many years of experience in project management and agile methods, who can suggest new ideas and opportunities, I look forward to talking with you.
Skills
- Change Management
- Risk Management
- Project Management (Ipma Level D, Prince 2)
- Kanban
- Scrum
- Scrumban
- Systemic Coach
- Agile Coach
- Agile Project Management
- Safe
- Okr
Languages
Education
Nordakademie - Hochschule der Wirtschaft
Diplom-Kaufmann (FH) · Business Administration · Elmshorn, Germany · gut
Peter Kölln - Köllnflockenwerke
Vocational training as an industrial clerk · Elmshorn, Germany
Bismarckgymnasium
General higher education entrance qualification · Elmshorn, Germany · gut
Certifications & licenses
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Matthias is based in Timmendorfer Strand, Germany.
Matthias speaks the following languages: German (Native), English (Advanced), Spanish (Elementary), French (Elementary), Italian (Elementary).
Matthias has at least 25 years of experience. During this time, Matthias has worked in at least 12 different roles and for 13 different companies. The average length of individual experience is 2 years and 11 months. Note that Matthias may not have shared all experience and actually has more experience.
Based on recent experience, Matthias would be well-suited for roles such as: Agile Coach / Agile Project Management, Agile Coach, IT Project Management - Agile Coaching - Consulting.
Matthias's most recent position is Agile Coach / Agile Project Management at e.kundenservice Netz GmbH (E.ON).
In recent years, Matthias has worked for e.kundenservice Netz GmbH (E.ON) and Matthias Flöter - Consulting.
Matthias is most experienced in industries like Professional Services, Telecommunication, and Information Technology. Matthias also has some experience in Energy, Transportation, and Healthcare.
Matthias is most experienced in business areas like Information Technology, Project Management, and Customer Service. Matthias also has some experience in Marketing, Product Development, and Business Intelligence.
Matthias has recently worked in industries like Professional Services and Energy.
Matthias has recently worked in business areas like Project Management and Information Technology.
Matthias holds a Bachelor in Business Administration from Nordakademie - Hochschule der Wirtschaft.
Matthias has 5 certificates. Among them, these include: Kanban Management Professional I + II, Prince2 Foundation, and EXIN Agile Scrum Foundation - Scrum Master.
Matthias is immediately available full-time for suitable projects.
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Average rates for similar positions
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Calculated based on our freelancers’ daily rates as of 6 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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