Microsoft Teams Expert

• Bringing the IT perspective into project documentation (e.g., proposed solutions, effort estimates, timelines)
• Translating business requirements into technical specifications for the IT teams involved
• Coordinating IT resources and aligning budget use with Sales IT portfolio management
• Contributing to and supporting solution development in collaboration with business departments and project leads
• Acting as a sentinel within the project portfolio to prevent information gaps and ensure Sales IT is involved in a timely manner
• Setting up and maintaining shared workspaces in Confluence, MS Teams, and Azure DevOps
• Ensuring compliance with established IT project processes (project initiation, solution design, validation)
• Creating and maintaining structured documentation (solution outlines, effort and resource plans, risks, decisions)
• Documenting and providing transparency on roles, budget requirements, test management, and resource overviews
• Supporting the planning, coordination, and management of complex IT initiatives in the Sales IT environment (PowerBase, PowerDE, PowerNL, PowerFR)
• Serving as the link between Business and IT: consistently translating business requirements into technical specifications
• Contributing to budget planning, SAP variance analyses, resource management, and project governance
• Conducting requirements analyses, coordinating change requests, and actively contributing to PMO processes
• Working closely with stakeholders across countries within the Power@Sales program

• Fixed a broken “ScrumBan” process, then established a pure Kanban system; increased output in the Kanban flow by 22 % in four weeks

• Increased team autonomy and decision-making ability by implementing new decision-making strategies, resulting in up to 25 % better outcomes

• Redesigned retrospectives (including through one-on-one coaching and workshops), leading to consistent implementation of the resulting action items

• Intensive coaching of Product Owners (POs) to develop and promote “Empowered Teams,” alongside leadership development to provide a realistic perspective (“disillusionment”) on agile frameworks and methods

• Supported change management processes to promote an agile company culture among management and teams, while improving internal communication to increase transparency and effectiveness in agile processes

Planning, delivery & facilitation of crisis communications and reputation management

AQIM is a non-profit organization based in Austria. It is an association of interim managers from Germany and Austria. Founded in December 2024. Multi-part training with workshops and consulting on preventive crisis communications, in collaboration with the founding members and communications leads. To assess crisis potential for the market entry strategy and ahead of a digital campaign.

Project highlights:

Consulting and training for:

• Assessing crisis potential as a new market participant and for its internet-based communications activities
• Planning and developing crisis communications with targeted measures
• Developing a crisis plan to minimize reputational risks in the event of a crisis
• Delivering training and information sessions

Results:

• The one-off consulting event initially planned to prepare for an information campaign became a multi-part workshop on preventive crisis communications. It gave the organization the skills and confidence to handle an acute challenge, and also helped the participating interim managers build skills they could use in their day-to-day client assignments
• The workshop enabled those responsible to launch the information campaign, which was being prepared at the time and planned to run for six months, on social media as scheduled at the end of January 2026
• Carefully prepared scheduling and clear guidelines for responding to critical voices, including terminology, tone of voice, and compliance rules, ensured a smooth launch and delivery of a 3-month information campaign

• Creating concepts and architecture for domain integration (SEAT into the VW structure)
• Domain trusts and administration
• Operation and administration of Windows 2022/ 2025 servers and domains
• Domain restructuring
• GPO and SG editing and migration
• DNS restructuring and migration

Technologies: Windows 2022, Active Directory, ADFS, AD Azure Connect, DHCP, DNS, GPO, VMWare vSphere, Hyper-V, Powershell, Jira, MS Office 365,), SCCM, VSAN Fileservices, Approximately 800 servers, 400 users

Project content / Description of services:

• Management and coordination of all new-build areas in the assigned region to ensure completion on time

• Responsibility for network planning, budget calculation, and budget approval for optimal resource planning in the construction process

• Cross-project management of service providers for the efficient implementation of joint construction or connection of new-build areas

• Preparation, tendering, and awarding of contracts within budget limits

• Ensuring material supply for smooth joint construction

• Management of fiber-optic expansion and provision of data lines; densification

• Stakeholder management

• Introduction and setup of Kanban board, including maintenance

• End-to-end rollout management

• Escalation management

• Service provider management

• Construction monitoring and management of construction schedules

• Preparation and tracking of project plans and Gantt charts

• Risk management

• Claim management and project recalculations

• Problem and incident management

• Change management

• Capex and Opex control and monitoring

• Contract management and change order management

• Conclusion of lease, purchase, or rental agreements for the development of required properties or lines

• Technical collaboration with construction managers and service providers within the construction projects to ensure the timely completion of new-build areas

• Definition of requirements, categorization, and prioritization, including monitoring and follow-up in accordance with the project plan

• Preparation and delivery of presentations for various management levels

• Preparation and creation of decision papers

• Forecast

• Establishment of project “back to green” post-installation and densification

Environment: MS Office, MS Teams, SAP; SharePoint, Jira, Confluence, Bizagi. GBGS, PowerBI, TKI, Flash Kanban

As part of preparing and providing operational support for a company succession:

• Company analysis: Analysis of the overall economic, organizational and structural situation (current status, strengths/weaknesses, potential risks)
• Process analysis: Recording and documentation of all relevant business processes (BPMN, UML) in the areas of management, finance, purchasing, sales and operations
• Process optimization: Identification of weaknesses and inefficiencies, development and operational implementation of improvement measures
• Stakeholder management: Identification and analysis of all relevant internal and external stakeholders; structured communication and coordination with former and future owners, shareholders and employees
• Change management: Supporting employees and management throughout the handover process; building acceptance and trust among all parties involved
• Governance & documentation: Preparation and handover of structured operating manuals, process documentation and an organizational manual for the new business owner
• Risk & weakness analysis: Assessment of operational and strategic risks in the handover process and development of recommendations for action
• Operational support: Interim assumption of management responsibilities; ensuring business continuity during the transition phase

• Designed and developed a production-ready data platform based on Microsoft Fabric for an e-commerce company
• Built a scalable Medallion Architecture (Bronze, Silver, Gold) with Lakehouse and Delta Lake as the foundation for analytics and AI applications
• Developed a metadata-driven ETL platform with PySpark and a generic Incremental Loading Framework (SQL Server → Bronze → Silver → Gold)
• Developed reusable components for Microsoft Fabric Notebooks to standardize data integration, transformation, and validation
• Implemented automated data pipelines including monitoring, logging, error handling, and Delta MERGE strategies for stable production operations
• Built a business layer architecture for reporting, data warehousing, and reusable data products
• Integrated heterogeneous data sources via SQL Server, REST APIs, Amazon SP API, and Google Analytics 4
• Worked closely with business departments to analyze business requirements and translate them into scalable data architectures

Technologies: Microsoft Fabric, PySpark, Python, SQL Server, Delta Lake, Lakehouse, OneLake, Data Factory, Data Warehouse, REST APIs, Amazon SP-API, Google Analytics 4

• Create and lead roadmap forecasting of support opportunities, including colleague training, process design and improvement, and new hire onboarding.
• Collaborate seamlessly with cross-functional teams including Professional Services, Support, Product, Sales, and Solution Engineering.
• Manage business and financial KPIs in alignment with overall business objectives.
• Industrial IT & Data Integration: Implement, configure, and integrate OT/IT systems and data flows, connecting control-layer sources (DCS, PLC, SCADA) to historians, data platforms, and enterprise systems through APIs and standard interfaces.
• AVEVA PI & Historian: Configure, maintain, and extend AVEVA PI (PI Data Archive, Asset Framework, interfaces/connectors) to capture, contextualize, and serve real-time and historical operational data.
• Alarm Management: Support and optimize alarm management systems – e.g. Honeywell Alarm Management – including alarm rationalization, classification, and the analysis of alarm performance, critical alarms, and alarm floods.
• Connectivity & Protocols: Set up and troubleshoot industrial connectivity using OPC UA and OPC A&E, including the configuration of tunnelers / wrappers to bridge OT data sources securely and reliably.
• Production Data Flow: Ensure seamless, secure, and well-structured data flow across the industrial IT landscape, transforming raw operational data into meaningful information for operations and decision-making.
• System Support & Troubleshooting: Provide ongoing support for OT/IT applications, troubleshooting issues across networks, software, and data integrations to keep systems running efficiently.
• Knowledge Management & Best Practices: Contribute to internal documentation, best practices, and troubleshooting guides, and help continuously improve how we deliver industrial IT and data solutions.

Tools & Software: Aveva PI, Salesforce, Active Directory, Microsoft Dynamics 365, Jira, Microsoft, Scrum, DevOps, Docker, CI/CD, Jenkins, GitHub.

• Introduction of service management
• Optimization of processes
• Introduction of an agile way of working
• Introduction and configuration of Atlassian Jira Service Management
• Prioritization of features
• Coordination with stakeholders and the business department
• Management of the backlog and creation of user stories
• Budget management
• Coordination of a Scrum team
• Use of Atlassian Jira and Confluence
• Use of Microsoft Teams
• Working according to Scrum and Kanban

• Project management and consulting services with a focus on IT interim management: digitalization of corporate management, including processes and applications
• Assessment of the entire IT infrastructure, including applications, core processes and contracts, including cost optimization
• Evaluation and implementation of solutions to promote digitalization in the company in the areas of property management, CRM, invoice review and approval processes, smart metering, DMS and time tracking
• Digitization of file folders and introduction of SharePoint and Microsoft Teams as central document and communication platforms
• Design and delivery of an AI workshop, including the rollout of AI tools to increase efficiency and transparency in key business processes
• Preparation of training materials and delivery of user training for newly introduced digital processes and solutions

• Documented complex financial reporting processes in deep-dive sessions with subject matter experts
• Analyzed and mapped the 3-tier data flow SAP – Essbase – HQ (984 account entries, triple chart of accounts)
• Identified the biggest time drains (40 % of close time)
• Evaluated technologies (AWS, Microsoft Fabric, Custom/Hybrid) with cost-benefit analysis
• Created a validation rule catalog with 351 rules as the basis for pre-submission automation
• Business case: estimated savings potential of 480–960 T€/year for the EAR region
• Hands-on implementation with Microsoft Fabric, RAG, AI agents/Tool Calling and n8n; productive use of Microsoft Copilot and Copilot Studio
• AI-supported project management workflows (minutes, tasks, knowledge synchronization)
• Stakeholder management at senior management level (EAR Accounting, IEA IT, TFSC Japan), workshops and training on AI tools

Technologies: Microsoft Fabric, Copilot Studio, Claude AI, Python, Power BI, SAP, Essbase/SmartView, Excel (VBA), Notion, SharePoint

Remote freelance role focused on Agentic AI strategy, secure application patterns, and reusable agentic workflows for a government agency.

• Development and implementation of an open-source Agentic AI strategy for a government agency, with a focus on GDPR, security, and self-hosted solutions
• Development of reusable agentic workflows and business applications that enable non-technical employees to solve business problems independently
• Implementation of nine business applications with Single Sign-On (SSO) and Azure PostgreSQL integration on Hetzner Linux servers

Techstack: Python, Streamlit, Anthropic SDK (Claude), Azure, Linux, PostgreSQL, MS SQL, Angular

• Standardization and further development
• Application monitoring
• Incident handling
• Change management
• Interface and integration operations
• Testing, acceptance and transition to operations

• Prepared and reviewed quarterly royalty settlements for licensors across music, publishing and media brands, including minimum guarantees, recoupment, returns reconciliation and process optimisation.
• Reconstructed historical licensing data for an external audit by a major US studio, covering music publishing and recorded music across ROW and AUS, and coordinated the resulting statements with the licensor.
• Supported the reconciliation of music royalties with the German collecting society and its international hub for 2018 to 2024.
• Assessed licensing data for accruals and provisions, and structured metadata for contract negotiations.
• Designed target processes and SOPs for a royalty automation tool and accompanied testing during rollout.