Microsoft Teams Expert in Cologne

Planning and delivery of cross-target group CRM and loyalty campaigns for the REWE Bonus Program across digital and offline channels. Coordination of cross-functional stakeholders and analysis of campaign performance to specifically improve customer engagement, new customer acquisition, and customer retention.

• Structured analysis and evaluation of business processes

• Gathering, documenting, and prioritizing requirements

• Creating business-friendly and technically executable process models

• Use of Camunda tools

• Deriving requirements and interfaces from BPMN diagrams

• Coordination with stakeholders and business units

• Translating business requirements into technical solution designs

• Implementing efficient and tailored applications

• Systematic collection, analysis, and documentation of requirements

• Prioritizing and validating requirements in close collaboration with stakeholders

• Alignment between business and development to ensure shared objectives

• Creating use cases, user stories, and acceptance criteria

• Continuous requirements and change management throughout the project lifecycle

• Define project goals and create project plans

• Delegate tasks and monitor project progress

• Monitor budgets and inform stakeholders

• Mendix: Architecture, development, and maintenance of custom applications (Microflows, Domain Model, Security, XPath)

• Modeling Mendix workflows for process optimization

• Develop scalable apps with Mendix including REST/SOAP integration with SAP, SQL, Azure & SharePoint

• UI design for Mendix using Atlas UI, Fluent UI, HTML, CSS, JavaScript

• Develop web & mobile apps with Mendix using agile methods (Scrum, Kanban)

• Implement business logic with Mendix Microflows and Nanoflows

• Performance optimization and architecture improvements for Mendix applications

• Conduct Mendix training

• Create technical documentation and best practices for Mendix

• Coaching and mentoring for low-code development with Mendix

• Unified AI initiatives through the central coordination and integration of artificial intelligence projects to increase efficiency and business value.
• Identified and prioritized AI use cases through business process analysis and translated them into structured product backlogs and roadmaps.
• Led change management activities, including the introduction of new digital tools, communication strategies, and training concepts to support cultural change.
• Managed requirements and processes through end-to-end requirements analysis, process modeling, and organizational optimization.
• Scaled agile practices (Scrum, Kanban, OKRs) and promoted cross-functional collaboration and continuous improvement.
• Supported company-wide digital transformation by leading technical change initiatives and strengthening collaboration models.

Project: Rollout of new infrastructure components

• Defined and managed the implementation of an overarching management framework with clear roles and responsibilities as part of the hardware rollout.
• Designed and established governance and control mechanisms, including the development of compliance requirements and processes for continuous quality assurance, supported by ServiceNow.
• Coordinated technical activities between service, infrastructure and specialist teams to ensure the smooth delivery and commissioning of printers and notebooks.
• Created a detailed rollout plan with specific timelines, milestones and responsibilities.
• Managed the procurement, delivery, testing, configuration, installation and on-site commissioning of hardware, including integration into existing IT systems.
• Established and continuously optimized processes for the procurement, distribution and use of printers and notebooks.
• Developed and implemented standardized provisioning processes, analyzed existing procedures, harmonized the processes involved and ensured compliance with security, compliance and quality requirements.
• Introduced agile methods to continuously improve the hardware provisioning process.
• Promoted collaboration through clear responsibilities and communication structures between internal IT teams and external service providers.
• Documented and monitored rollout progress, created rollout reports and tracked hardware implementation in real time.
• Supported change management and organized and delivered training sessions for end users.
• Created user manuals and online resources.
• Analyzed the existing hardware landscape, created hardware inventories, assessed current equipment and checked hardware compatibility.
• Developed detailed infrastructure mappings.
• Planned, organized and conducted structured interviews with key stakeholders and created requirements documents.

The Helaba ATLAS project aims to modernize core systems and make them future-proof. As part of the subproject, the existing legacy system for international payments is being replaced by a modern web-based application.

• Analysis of functional and technical requirements
• Analysis and optimization of business processes
• Process modeling
• Preparation and facilitation of workshops
• Defining project scope and prioritizing requirements
• Business process management (analysis, modeling, and optimization)
• Specification of user stories
• Designing business and authorization concepts
• Testing and acceptance
• Designing mockups in Figma
• Creating the UI/UX style guide for web applications Approach: Scrum (agile) Technologies: Jira, Confluence, MS Teams, Conceptboard, Java, Vaadin, Figma

• Agile support for five teams in the Sales & Marketing cluster in B2C sales
• Agile coaching and support in introducing and optimizing agile methods (Scrum, Kanban)
• Facilitating Scrum events: planning and running Scrum meetings, workshops, and retrospectives
• Team development by encouraging self-organization and productivity through coaching and targeted measures
• Impediment management: identifying and removing obstacles to improve efficiency in B2C sales
• Stakeholder management: collaborating with Product Owners and leaders to align goals
• Promoting an agile culture by supporting change initiatives and implementing agile best practices

• Overall responsibility for platform transformation across ERP, CRM, PIM, and AI-driven process automation
• ERP transformation: Implementing and migrating to Microsoft Dynamics 365 Business Central
• CRM & growth stack: Implementing HubSpot as the central CRM and a platform for lead and marketing automation
• Product data & commerce enablement: Introducing an ePIM to scale category management and digital commerce processes
• AI-driven process automation: Designing and implementing agent-based AI workflows to automate processes in business services, accounting, tender management, and marketing
• Building a scalable platform organization including product development, DevOps, UX, cloud engineering, and corporate IT
• Implementing modern product and portfolio governance (e.g., OKRs, portfolio boards, value-based roadmaps) to manage technology-driven initiatives
• Harmonizing heterogeneous system landscapes and transforming them into a modular, scalable platform architecture (ERP, CRM, PIM, integrated customer journeys)
• Coaching and developing product owners, tech leads, delivery managers, and UX teams to build a scalable product organization

• providing technical assistance to the sales force during sales calls
• providing pre-sales technical support
• providing technical support during first time installation of new AudioCodes products together with partner/ end-customer
• pre-sales technical interface to the channel/partner and managing of technical knowledge transfer to the partners
• giving customer presentations and hands-on product demonstrations (e.g., AudioCodes Live Cloud, Express, OVOC)
• providing product training to customers, prospects and sales during the pre-sales phase mainly AudioCodes endpoints like e.g., IP Phones, MTRs
• leading RFPs/RFI technical responses
• providing technical assistance to marketing for regional events (e.g., seminars, roadshows)
• mainly focused on AudioCodes IP Phones (Generic SIP/Native Teams), AudioCodes MTRs, AudioCodes Collaboration Bars, Jabra endpoints, Sennheiser/Epos endpoints
• management of endpoints like above via AudioCodes One Voice Operation Center and maintaining of this environment for customer workshops/ calls
• management of AudioCodes IP Phones via Microsoft Endpoint Manager/ Intune and maintaining of this environment for customer workshops/ calls
• building of automated cloud workflows (Power Automate) for internal AudioCodes DACH processes
• trusted advisor for Microsoft products which interfere with AudioCodes products for DACH region

• Agile project management
• Support for marketing projects
• Building the marketing agency Brainverse UG
• Corporate communication
• Content creation
• Copywriting
• CI/CD development
• Technical consulting for digital transformation

• Conducted GCP/GLP audits, compiled quality metrics, supported inspection and documentation for regulatory submissions
• Collaborated with clinical, technical, regulatory, study execution, and management teams
• Reviewed systems and processes in preparation for EU and global regulatory filings
• Edited quality and regulatory documents for internal and external review

• On secondment to REWE digital GmbH
• Agile team coach for a brick-and-mortar retail team
• Coaching, lateral leadership and facilitation
• Establishing agile values and applying agile methods
• Team development and conflict moderation
• Facilitating company-wide strategy workshops
• Technologies: Kanban, Scrum, Microsoft Teams, Liberating Structures, Jira, Confluence, Concept Board, Miro, Test-Driven Development, OOP, DBMS (SQL, MySQL, MariaDB, PostgreSQL)

• Sponsor of two spin-off products of the AI and BPM tool BPMaaS called „kionera“ and „myATHENA“
• Definition of project goals and strategic development of the products
• Design and build-up of the kionera platform on shared or dedicated GPU servers with Docker and open-source LLMs
• Provision of the API for internal applications
• Development and design of managed services based on the ADONIS BPM system from BOC Group
• Support with feature definition and planning of ADONIS/BPMN trainings
• Creation of a WordPress website including a subscription payment gateway

• Supported the seamless migration of an existing ServiceNow application to a new environment.
• Created detailed user stories as the basis for acceptance and test execution.
• Ensured that all requirements were met and the functionality of the new application was confirmed through this structured approach.
• Collaborated with stakeholders to ensure smooth project execution and involve all relevant parties in the migration process.

• Change management, training and coaching for digitalization and IT transformations, agile and needs-based for employees at all levels, local to global.
• Hands-on AI training with needs assessment and project support including LLM basics, data protection, legal, marketing, sales, business development, project management and people management.
• Specialized intercultural and broader diversity management training and coaching.
• Professional and personal training and coaching in neuro-resilience as well as integrated stress and health management.