Unified Communications Experts in Germany
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Meet FRATCH Experts in Germany, who have recently used Unified Communications
Michael K.
Last position:
Senior Program Manager at Pronetz Consulting GmbH
Project management and process consulting in the field of Building Information Modelling (BIM)
Günther E.
Last position:
IT Security & Governance Consulting (DORA & NIS2): at Freelance Assignment
Strategic consulting for the development and strengthening of ISMS structures (ISO 27001 / BSI IT-Grundschutz), including onboarding, gap analyses, and preparation of the IT organization for DORA requirements (ICT third-party risk) and NIS2 compliance. Auditing compliance requirements in a regulated environment.
Anjana R.
Last position:
Senior Product Designer at Casavi GmbH
I served as the Lead Designer for two cross-functional teams at Casavi, a software platform for property managers. Casavi is a central platform for all aspects of digital property management, which streamlines operations and business processes.
SmartTask: The team focuses on ticket management, workflow automation, AI integration, enhancing communication between property managers and their clients.
Customer app/portal: The team is dedicated to fostering community engagement among residents of managed properties. The customer portal in combination with the Casavi app solves the challenges for property and facility managers.
My role spans the full design lifecycle, covering UX/UI design, user research, usability testing, and strategic design planning, across Casavi's web platform, mobile app, and customer portals. Each team comprises around 10 members, including a project manager, designer, developers, and QA testers. I am also responsible for the accessibility assurance of the whole product.
Design unit role: In addition to my core responsibilities, I actively contribute to the development and maintenance of the company's design system and style guide ensuring consistency and scalability across all products. Mentor junior designers is my official and moral responsibility.
Karl-Heinz R.
Last position:
Supporting the further development of a European IT branch service organization (15 countries) at European retail company (discount retailer)
- Documenting the current Incident Management, IT Service Request Management, Problem Management, Change Management and Service Configuration Management processes (including CMDB)
- Conducting maturity assessments for these processes based on the ITIL® 4 Maturity Model
- Analyzing the various service value streams based on the ITIL® 4 value stream model
- Agreeing on maturity levels for the assessed processes
- Developing and approving a roadmap to achieve and measure the respective maturity levels
- Presenting the approach, including milestones, to management for approval
- Managing external service providers in 1st Level Support
Alfons G.
Last position:
Senior Migration Consultant / Technical Project Lead
Europe-wide re-platforming & centralization
- Independently created the migration concept and implementation plan for the Europe-wide centralization and consolidation of IT services for around 20 European companies as part of a re-platforming program.
- Migration assessment: analysis of the existing IT, infrastructure, application, and service landscapes of the companies as the basis for the migration strategy.
- Development of the centralized target vision and target architecture based on a modern technology stack, taking platform and containerization approaches into account.
- Design of a highly available central infrastructure in an active-active model across two data centers; consideration of cloud, infrastructure, application, CMDB, and IAM services.
- Development of the migration and transformation roadmap, including defining migration waves, dependencies, requirements, and priorities for the move from decentralized services to the central platform.
- Analysis of technical and organizational dependencies, identification of migration risks, and development of a structured approach for step-by-step migration and centralization.
- Creation of target, solution, and implementation views for each service domain; design of the end-to-end join-move-leave process as a blueprint for the European rollout (Jira/Jira Asset Management).
- Alignment of migration strategy and roadmap with European companies, management, IT, providers, and other stakeholders; presentation of the 12-month roadmap to the Managing Director Europe.
Jan M.
Last position:
Managing Director at Nexcent GmbH
- IT consulting
- Power Platform & Databricks
- AI software development (custom software)
- Commercial responsibility for the company
Maher S.
Last position:
Product Development – Test Management – Rollout at Telefónica Deutschland
Participation in various projects related to the development and introduction of new telecommunications products in the mobile communications and fixed-line sectors, with a focus on 5G, wholesale and IPv6 technologies.
- Planning, coordination and execution of product development projects, particularly in the 5G and fixed-line environments
- Support for the rollout of new offerings, including test management and quality assurance
- Participation in the development of wholesale products and eSIM solutions
- Close coordination with internal departments (technology, marketing, operations) and external partners
- Use of agile tools and methods for project management and collaboration
Tools: JIRA, MS Office, MS Project
Technologies: 5G, 5G Campus Networks, Fixed Network (FixNet), IPv6, eSIM, Wholesale product development
CS-APN 5G NSA – IPv6 / Dual-Stack for B2B Customers
Ensuring the use of CS-APNs in dual-stack mode (IPv4/IPv6) in combination with MPLS VPN and IPSEC VPN.
- Project management including test planning, test coordination and go-live management
- Technical coordination for activating IPv6 functionality for B2B connections
eSIM Manager – Product Development for B2B Customers
Development of a tool for the fast and scalable provision of eSIM profiles for business customers.
- Product design and process definition for activating eSIMs on different device types (smartphones, IoT, laptops)
- Collaboration with partners to integrate the solution into existing infrastructures
eSIM Handling B2B – Blanco eSIM Process Integration
Optimization of the eSIM provisioning process through the introduction of dynamic Blanco eSIM processes.
- Definition of new processes for issuing non-activated eSIMs (Blanco) via the frontend and partner community
- Design of the integration into service and IT systems
All-IP 5G NSA – Mobile Access for B2B Internet/Voice Services
Expansion of the All-IP portfolio with mobile 5G access offering higher bandwidth for business customers. (5G Indoor Coverage).
- Project management including test management and go-live preparation
- Interface coordination for introducing Local-SIM-based solutions
5G PN – Campus Roaming / Private Networks
Development and introduction of 5G Private Network (PN) solutions with a focus on industrial applications (IIoT).
- Design and definition of business use cases
- Development of SIM/eSIM processes for 5GPN, including roaming between private and public networks
IPv6 for B2B – Introduction in Mobile and Fixed-Line Products
Introduction of IPv6 support for All-IP products and M2M services in the B2B environment.
- Product and process development for integrating IPv6 (in accordance with RIPE-554)
- Implementation for large customers such as retail chains with several thousand branches in Germany and abroad
Marcus B.
Last position:
Strategic Consulting for Digitalization and Process Architecture at De-NE
NET Cloud and NET Scan | Short-term engagement, ended early
- Advised on the digitalization target vision, end-to-end processes, and interface governance; no responsibility for operational implementation, rollout, or delivery.
Eberhart N.
Last position:
Service and Change Manager; Project Manager at Uniper-Energy
- Project manager for transition and migration of IPC Trader Telephony to 3CX-based dispatcher and Cloud9-based trader telephony
- Planned and managed company-wide replacement of IPC Trader Telephony with 3CX and Cloud9 solutions
- Continuous improvement of implementation processes and development and execution of optimization measures
- Planned, coordinated and tracked delivery of IT equipment and service provision at all sites
- Led a team of IT site managers to ensure IT services were delivered on time, within budget and with required quality
- Defined project scope in coordination with all business resources
- Planned and executed software and hardware rollouts, including user support during implementation
- Communicated with key customers and service organizations and collaborated with traders, telephony architects, app owners, testers and technical IPC teams
- Conducted stakeholder analysis for creation and maintenance of change management processes
- Managed full change process: prepared change requests, defended them in change board, communicated at company and user level, and supported change implementation
Fritz R.
Last position:
Concept development and project support for a VoIP-UCC telecommunications solution at Nationwide eye clinic network
- As-is analysis of the existing heterogeneous telecommunications infrastructure (128 locations)
- Requirements analysis for call center solution and VoIP / Unified Collaboration and Communication services
- Creation of a solution proposal and a technical concept
- Tendering for the new services
- Contract negotiations
- Support during the pilot phase
Bertrand R.
Last position:
Interim IAM Product Owner (Identity Management) at REWE digital GmbH
- Establishing Identity & Directory Management as a new (split-off) team & product within the IAM cluster.
- Leading the “Identity & Directory Management” product (8 people) as Product Owner.
- Concept for ‘Digital Identities’, i.e. IDs with n users/accounts and strategy for a modernized product offering.
- Upgrading APIs, migrating to a containerized infrastructure, rolling out international markets & standardized solutions across the REWE enterprise group.
- Tech: OpenText™ (NetIQ) eDirectory & Identity Manager, LDAP, SAP HR/HCM, Docker/Kubernetes/Podman, REST APIs, Microsoft Active Directory & Entra ID, postgresDB, Keycloak, Ansible, Cyberark (PAM), Apache Kafka, Jira, Confluence, Miro.
Gunnar W.
Last position:
IT-Consultant at Independent Freelancer
- Enterprise and IT strategy
- Digital transformation
- Process and portfolio management
- Interim IT management
Marc C.
Last position:
Consultant and Interim Manager at Marc Clasen Consultancy
- Strategic marketing and IT consulting with a focus on CRM
- Consulting for companies after buyout and restructuring of the business (eCommerce, marketing, IT, product management) in retail, automotive, DIY, building materials, TIMES, and tourism
- Strategy development for marketing, sales, and digital strategy, among other things
- Running IT tenders and implementation (ERP, CRM, POS, eCom, PIM, CMS, DAM)
- Implementation and data integration of CRM in marketing including loyalty program and campaigns
- Support for pitches for IT systems, implementation service providers, and agencies
- Development of omni-channel sales campaigns (online and offline) including customer journey and definition of insights and channels
- International scaling of business models
- Processes, organization, setup, and optimization of agile structures
- Development of SEO/SEA/content and CRM processes and structures
- Building marketing structures and strategies
Peter S.
Last position:
IT Project Manager at PAS Provider for Hospital
Overall responsibility for managing a clinical digitization project in a regulated hospital environment.
Design and implementation of a patient call and management system (PASO) for the orthopedics department of a large hospital.
- Project management, planning, and control
- Process analysis and optimization, and managing implementation and rollout
- Coordination with clinical departments, IT, and external service providers
- Ensuring integration into existing IT and process landscapes
Project scope: 310 person-days, team size: 21 members.
Stefan F.
Last position:
Principal Consultant / Senior Project Manager at fme AG
- Project Management for an implementation of a BI Application (EURP) based on QlikView at a global client in Hattersheim
- Project Management for a global client in the automotive business (Development Project) in Braunschweig
- Overall responsibility of the time & cost-effective realization based on the given contract
- Managing 3rd party suppliers
- Coaching other project members
- Support administrative and organizational tasks
- Budget responsibility for the project
Discover over 15,000 top freelancers
Statistics of experts using Unified Communications
Aggregated from the professional profiles of matched freelancers.
Experience
29 years
Position duration
2.2 years
Positions per freelancer
17
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Telecommunication, Banking and Finance
Certification focus areas
Information Technology, Project Management, Quality Assurance
Bachelor's degree or higher
76%
Master's degree or higher
44%
Certifications per freelancer
6
Most common languages
German, English, French
Speak two or more languages
97%
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Germany using Unified Communications
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Unified Communications experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (94%)
- Telecommunication (66%)
- Banking and Finance (63%)
- Manufacturing (50%)
- Professional Services (50%)
- Government and Administration (41%)
- Automotive (38%)
- Insurance (34%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What Unified Communications covers
Unified Communications, often shortened to UC, brings business calling, video meetings, instant messaging, presence, voicemail and contact-center functions into a connected communication environment. It links people, devices and workflows so employees can move between channels without losing context. Unified Communications as a Service, or UCaaS, delivers these capabilities through hosted services.
Systems and use cases
Companies use UC to modernize office telephony, support hybrid collaboration and simplify communication across locations. Typical initiatives include:
- Migrating legacy PBX systems to cloud calling
- Connecting voice, video and messaging in one user experience
- Integrating CRM, service desk and business workflow tools
- Improving reception, call routing and contact-center operations
Ecosystem and tooling
The ecosystem includes Microsoft Teams, Cisco Webex, Zoom, RingCentral, SIP trunking, session border controllers and enterprise telephony. Specialists work with identity management, directory synchronization, mobile clients, call queues, auto attendants and quality monitoring. They also handle APIs, webhooks and integrations with CRM or unified endpoint management tools.
When companies need specialists
Freelance expertise is useful when internal teams must deliver a migration without disrupting business calls or customer service. It also helps during acquisitions, office moves, platform consolidation and contact-center changes. In Germany, projects often span distributed offices, regulated industries and multilingual user groups, making rollout design and adoption support important.
- Replacing on-premises telephony with cloud-based UC
- Troubleshooting call quality, routing or interoperability
- Designing governance, permissions and support processes
What strong professionals deliver
Strong professionals begin with call flows, user groups, network conditions and business requirements rather than a product checklist. They create a practical architecture, migration plan, test strategy and fallback process. Their deliverables may include configuration standards, number-porting plans, integration specifications, training material and operational documentation.
How to assess expertise
Look for hands-on work across voice, collaboration, networking and security, not only experience with one interface. A capable specialist can explain codec selection, SIP behavior, firewall traversal, identity controls and quality-of-service measures in clear business terms. They validate emergency calling, recording, retention and access rules, then use monitoring data to improve reliability after launch. Remote collaboration works well for design and configuration; on-site visits can still help with handset changes, network checks and local rollout coordination.
Frequently asked questions
Need clarity? These are the questions we hear most often about Unified Communications.
Companies use Unified Communications to combine business telephony, video meetings, messaging, presence and voicemail in a coordinated environment. It supports hybrid work, office calling, customer service and collaboration across locations.
UCaaS delivers Unified Communications capabilities as a hosted service, while traditional systems may rely on on-premises PBX hardware and locally managed applications. The right choice depends on control requirements, integration needs, network readiness and the desired operating model.
A strong Unified Communications specialist usually understands SIP, enterprise networking, identity management, security, contact-center workflows and cloud administration. Experience with Microsoft Teams, Cisco Webex, Zoom, CRM integrations and session border controllers can also be valuable.
The required background depends on the scope. A simple calling rollout may need focused platform expertise, while a migration involving number porting, contact centers, compliance controls and several offices calls for broader Unified Communications delivery experience.
Many Unified Communications tasks, including discovery, architecture, configuration and testing, can be completed remotely. On-site support may be useful for handset deployment, network validation and coordinated rollouts, especially across offices with local teams.
Unified Communications reduces the need to manage isolated calling, messaging and meeting tools, which can simplify user experience and support. Separate products may still be preferable when a company needs specialized contact-center, recording or collaboration functions.
A company should review number portability, emergency calling, data handling, identity integration, network capacity and support responsibilities. For UCaaS or other Unified Communications projects, language needs, office locations and existing telephony contracts should also be included in the plan.
Ask for a clear approach to discovery, call-flow design, testing, cutover and rollback. A capable Unified Communications professional can explain how they will measure call quality, protect access, document integrations and support users after launch.
The average hourly rate of freelancers in Germany who have used Unified Communications in their recent projects is 112 €, which corresponds to a daily rate of about 896 € based on an 8-hour working day.
Of the freelancers in Germany who have used Unified Communications in their recent projects, 76% hold at least a Bachelor's degree and 44% hold at least a Master's degree.
On average, freelancers in Germany who have used Unified Communications in their recent projects have 29 years of professional experience, with a single engagement typically lasting around 2.2 years.
The most common languages among freelancers in Germany who have used Unified Communications in their recent projects are German (100%), English (94%), and French (28%).
The most common industries among freelancers in Germany who have used Unified Communications in their recent projects are Information Technology (94%), Telecommunication (66%), and Banking and Finance (63%).
The most common business areas among freelancers in Germany who have used Unified Communications in their recent projects are Information Technology (100%), Project Management (88%), and Operations (72%).
Main locations of FRATCH Experts, who have recently used Unified Communications
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
