Unified Communications Experts in Germany
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Meet FRATCH Experts in Germany, who have recently used Unified Communications
Marcus B.
Last position:
Senior PMO Lead / Transformation Office Consultant at International Family-Owned Company
International Family-Owned Company | Revenue of more than 1 billion EUR | CONFIDENTIAL
- Established and operationalized a company-wide PMO; took over the initial management function during ongoing operations.
- Structured a portfolio of more than 15 strategic transformation initiatives across several countries and functions.
- Designed project intake, decision levels, responsibilities and regular steering meetings; management reporting as well as risk and dependency management.
- Established the PMO environment with Microsoft 365, Planner Premium, Teams, SharePoint and Forms; planned reporting and prepared the structured handover to an internal PMO organization.
Michael K.
Last position:
Senior Program Manager at Pronetz Consulting GmbH
Project management and process consulting in the field of Building Information Modelling (BIM)
Günther E.
Last position:
IT Security & Governance Consulting (DORA & NIS2): at Freelance Assignment
Strategic consulting for the development and strengthening of ISMS structures (ISO 27001 / BSI IT-Grundschutz), including onboarding, gap analyses, and preparation of the IT organization for DORA requirements (ICT third-party risk) and NIS2 compliance. Auditing compliance requirements in a regulated environment.
Anjana R.
Last position:
Senior Product Designer at Casavi GmbH
I served as the Lead Designer for two cross-functional teams at Casavi, a software platform for property managers. Casavi is a central platform for all aspects of digital property management, which streamlines operations and business processes.
SmartTask: The team focuses on ticket management, workflow automation, AI integration, enhancing communication between property managers and their clients.
Customer app/portal: The team is dedicated to fostering community engagement among residents of managed properties. The customer portal in combination with the Casavi app solves the challenges for property and facility managers.
My role spans the full design lifecycle, covering UX/UI design, user research, usability testing, and strategic design planning, across Casavi's web platform, mobile app, and customer portals. Each team comprises around 10 members, including a project manager, designer, developers, and QA testers. I am also responsible for the accessibility assurance of the whole product.
Design unit role: In addition to my core responsibilities, I actively contribute to the development and maintenance of the company's design system and style guide ensuring consistency and scalability across all products. Mentor junior designers is my official and moral responsibility.
Karl-Heinz R.
Last position:
Supporting the further development of a European IT branch service organization (15 countries) at European retail company (discount retailer)
- Documenting the current Incident Management, IT Service Request Management, Problem Management, Change Management and Service Configuration Management processes (including CMDB)
- Conducting maturity assessments for these processes based on the ITIL® 4 Maturity Model
- Analyzing the various service value streams based on the ITIL® 4 value stream model
- Agreeing on maturity levels for the assessed processes
- Developing and approving a roadmap to achieve and measure the respective maturity levels
- Presenting the approach, including milestones, to management for approval
- Managing external service providers in 1st Level Support
Alfons G.
Last position:
Senior Migration Consultant / Technical Project Lead
Europe-wide re-platforming & centralization
- Independently created the migration concept and implementation plan for the Europe-wide centralization and consolidation of IT services for around 20 European companies as part of a re-platforming program.
- Migration assessment: analysis of the existing IT, infrastructure, application, and service landscapes of the companies as the basis for the migration strategy.
- Development of the centralized target vision and target architecture based on a modern technology stack, taking platform and containerization approaches into account.
- Design of a highly available central infrastructure in an active-active model across two data centers; consideration of cloud, infrastructure, application, CMDB, and IAM services.
- Development of the migration and transformation roadmap, including defining migration waves, dependencies, requirements, and priorities for the move from decentralized services to the central platform.
- Analysis of technical and organizational dependencies, identification of migration risks, and development of a structured approach for step-by-step migration and centralization.
- Creation of target, solution, and implementation views for each service domain; design of the end-to-end join-move-leave process as a blueprint for the European rollout (Jira/Jira Asset Management).
- Alignment of migration strategy and roadmap with European companies, management, IT, providers, and other stakeholders; presentation of the 12-month roadmap to the Managing Director Europe.
Jan M.
Last position:
Managing Director at Nexcent GmbH
- IT consulting
- Power Platform & Databricks
- AI software development (custom software)
- Commercial responsibility for the company
Achim K.
Last position:
Portfolio Manager, Consultant, Leadership Coach at Abbvie Deutschland GmbH &Co. KG
- Management and optimization of a portfolio of about 100 projects (launches, in-field solutions, data & analytics, digital solutions, digital products)
- Optimization of the existing project standard (playbook) and alignment with the European and global organization (USA)
- Coaching project managers on setup, planning, cooperation with business, GDPR, GxP, data security and launches
- Preparing projects for works council information and project closeout communication
- Optimization of resource management (tracking, allocation, prioritization)
- Taking over individual project leads (off-/transboarding, event management, checking whether WhatsApp is allowed on a business smartphone)
- Supporting the hiring of external project managers
- Optimization of meeting structure, project controlling (KPIs), change and demand management
- Optimization of risk, issue, dependency and quality management and support during internal audits (GxP)
- Optimization of the portfolio steering tool (Smartsheet) on national, European and global level
- Design and implementation of a Business Value Complexity Scoring
- Building a strategic PMO with a sister department and optimizing cross-functional teams
- Reporting, communication and escalation at management level
- Leadership coaching for several future leaders (short-time assignment)
- Development of the concepts "PPM as a Service" and "Internal Customer Approach"
- Development and review of a concept "AI Data Governance" including roles and processes
- Selection and onboarding of the successor
Maher S.
Last position:
Product Development – Test Management – Rollout at Telefónica Deutschland
Participation in various projects related to the development and introduction of new telecommunications products in the mobile communications and fixed-line sectors, with a focus on 5G, wholesale and IPv6 technologies.
- Planning, coordination and execution of product development projects, particularly in the 5G and fixed-line environments
- Support for the rollout of new offerings, including test management and quality assurance
- Participation in the development of wholesale products and eSIM solutions
- Close coordination with internal departments (technology, marketing, operations) and external partners
- Use of agile tools and methods for project management and collaboration
Tools: JIRA, MS Office, MS Project
Technologies: 5G, 5G Campus Networks, Fixed Network (FixNet), IPv6, eSIM, Wholesale product development
CS-APN 5G NSA – IPv6 / Dual-Stack for B2B Customers
Ensuring the use of CS-APNs in dual-stack mode (IPv4/IPv6) in combination with MPLS VPN and IPSEC VPN.
- Project management including test planning, test coordination and go-live management
- Technical coordination for activating IPv6 functionality for B2B connections
eSIM Manager – Product Development for B2B Customers
Development of a tool for the fast and scalable provision of eSIM profiles for business customers.
- Product design and process definition for activating eSIMs on different device types (smartphones, IoT, laptops)
- Collaboration with partners to integrate the solution into existing infrastructures
eSIM Handling B2B – Blanco eSIM Process Integration
Optimization of the eSIM provisioning process through the introduction of dynamic Blanco eSIM processes.
- Definition of new processes for issuing non-activated eSIMs (Blanco) via the frontend and partner community
- Design of the integration into service and IT systems
All-IP 5G NSA – Mobile Access for B2B Internet/Voice Services
Expansion of the All-IP portfolio with mobile 5G access offering higher bandwidth for business customers. (5G Indoor Coverage).
- Project management including test management and go-live preparation
- Interface coordination for introducing Local-SIM-based solutions
5G PN – Campus Roaming / Private Networks
Development and introduction of 5G Private Network (PN) solutions with a focus on industrial applications (IIoT).
- Design and definition of business use cases
- Development of SIM/eSIM processes for 5GPN, including roaming between private and public networks
IPv6 for B2B – Introduction in Mobile and Fixed-Line Products
Introduction of IPv6 support for All-IP products and M2M services in the B2B environment.
- Product and process development for integrating IPv6 (in accordance with RIPE-554)
- Implementation for large customers such as retail chains with several thousand branches in Germany and abroad
Eberhart N.
Last position:
Service and Change Manager; Project Manager at Uniper-Energy
- Project manager for transition and migration of IPC Trader Telephony to 3CX-based dispatcher and Cloud9-based trader telephony
- Planned and managed company-wide replacement of IPC Trader Telephony with 3CX and Cloud9 solutions
- Continuous improvement of implementation processes and development and execution of optimization measures
- Planned, coordinated and tracked delivery of IT equipment and service provision at all sites
- Led a team of IT site managers to ensure IT services were delivered on time, within budget and with required quality
- Defined project scope in coordination with all business resources
- Planned and executed software and hardware rollouts, including user support during implementation
- Communicated with key customers and service organizations and collaborated with traders, telephony architects, app owners, testers and technical IPC teams
- Conducted stakeholder analysis for creation and maintenance of change management processes
- Managed full change process: prepared change requests, defended them in change board, communicated at company and user level, and supported change implementation
Fritz R.
Last position:
Concept development and project support for a VoIP-UCC telecommunications solution at Nationwide eye clinic network
- As-is analysis of the existing heterogeneous telecommunications infrastructure (128 locations)
- Requirements analysis for call center solution and VoIP / Unified Collaboration and Communication services
- Creation of a solution proposal and a technical concept
- Tendering for the new services
- Contract negotiations
- Support during the pilot phase
Bertrand R.
Last position:
Interim IAM Product Owner (Identity Management) at REWE digital GmbH
- Establishing Identity & Directory Management as a new (split-off) team & product within the IAM cluster.
- Leading the “Identity & Directory Management” product (8 people) as Product Owner.
- Concept for ‘Digital Identities’, i.e. IDs with n users/accounts and strategy for a modernized product offering.
- Upgrading APIs, migrating to a containerized infrastructure, rolling out international markets & standardized solutions across the REWE enterprise group.
- Tech: OpenText™ (NetIQ) eDirectory & Identity Manager, LDAP, SAP HR/HCM, Docker/Kubernetes/Podman, REST APIs, Microsoft Active Directory & Entra ID, postgresDB, Keycloak, Ansible, Cyberark (PAM), Apache Kafka, Jira, Confluence, Miro.
Gunnar W.
Last position:
IT-Consultant at Independent Freelancer
- Enterprise and IT strategy
- Digital transformation
- Process and portfolio management
- Interim IT management
Marc C.
Last position:
Consultant and Interim Manager at Marc Clasen Consultancy
- Strategic marketing and IT consulting with a focus on CRM
- Consulting for companies after buyout and restructuring of the business (eCommerce, marketing, IT, product management) in retail, automotive, DIY, building materials, TIMES, and tourism
- Strategy development for marketing, sales, and digital strategy, among other things
- Running IT tenders and implementation (ERP, CRM, POS, eCom, PIM, CMS, DAM)
- Implementation and data integration of CRM in marketing including loyalty program and campaigns
- Support for pitches for IT systems, implementation service providers, and agencies
- Development of omni-channel sales campaigns (online and offline) including customer journey and definition of insights and channels
- International scaling of business models
- Processes, organization, setup, and optimization of agile structures
- Development of SEO/SEA/content and CRM processes and structures
- Building marketing structures and strategies
Peter S.
Last position:
IT Project Manager at PAS Provider for Hospital
Overall responsibility for managing a clinical digitization project in a regulated hospital environment.
Design and implementation of a patient call and management system (PASO) for the orthopedics department of a large hospital.
- Project management, planning, and control
- Process analysis and optimization, and managing implementation and rollout
- Coordination with clinical departments, IT, and external service providers
- Ensuring integration into existing IT and process landscapes
Project scope: 310 person-days, team size: 21 members.
Discover over 15,000 top freelancers
Statistics of experts using Unified Communications
Aggregated from the professional profiles of matched freelancers.
Experience
29 years
Position duration
2.2 years
Positions per freelancer
18
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Telecommunication, Banking and Finance
Certification focus areas
Information Technology, Project Management, Quality Assurance
Bachelor's degree or higher
77%
Master's degree or higher
42%
Certifications per freelancer
6
Most common languages
German, English, French
Speak two or more languages
97%
Based on our profile pool as of 9 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Germany using Unified Communications
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 9 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Unified Communications experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (94%)
- Telecommunication (67%)
- Banking and Finance (64%)
- Manufacturing (52%)
- Professional Services (48%)
- Government and Administration (42%)
- Automotive (39%)
- Healthcare (33%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What Unified Communications covers
Unified Communications brings business communication channels into one coordinated environment. It can combine telephony, video meetings, instant messaging, presence, file sharing and contact centre functions. The aim is consistent communication across offices, devices and remote workplaces.
Systems and use cases
Companies use Unified Communications to modernise workplace communication and simplify daily operations:
- Replace or connect legacy PBX and desk-phone systems
- Deliver voice, video and messaging through one user experience
- Support hybrid teams across offices, homes and mobile devices
- Connect contact centres, service desks and business workflows
- Integrate communication features into CRM and collaboration tools
Platforms and technical skills
The ecosystem includes Microsoft Teams, Cisco Webex, Zoom, RingCentral, SIP trunks and cloud telephony services. Strong specialists understand call routing, session border controllers, identity management, directory synchronisation, APIs, device provisioning and network quality. They also work with security, compliance and monitoring requirements.
When freelance expertise helps
External expertise is useful when a company is moving from on-premises telephony to UCaaS, consolidating regional systems or connecting communications with business software. In Germany, specialists may also need to coordinate distributed offices, local IT teams and language expectations across international organisations. A freelancer can assess the current estate, define the target design and guide implementation without disrupting active communication.
Typical project deliverables
A Unified Communications project may include discovery findings, platform selection, migration plans, dial plans, number-porting coordination and integration specifications. Professionals can configure call flows, meeting policies, devices, recording, analytics and support processes. They should document decisions clearly so internal teams can operate and extend the environment.
What strong professionals bring
The best specialists combine communication-platform knowledge with practical network, security and change-management skills. They test call quality, resilience, permissions and user journeys rather than treating deployment as a simple configuration task. Look for clear troubleshooting methods, careful rollout planning and experience balancing technical design with how people actually communicate.
Frequently asked questions
Need clarity? These are the questions we hear most often about Unified Communications.
Unified Communications brings voice calls, video meetings, messaging, presence and collaboration into a connected environment. Companies use it to simplify communication, support hybrid work and integrate conversations with tools such as CRM or service management systems.
Unified Communications extends traditional telephony with video, chat, presence, mobile access and workflow integrations. It can reduce separate tools, but it also requires careful planning for identity, networks, security and user adoption.
UCaaS is a cloud-delivered model for Unified Communications, while the broader term also includes on-premises and hybrid systems. A company should compare control, integration needs, operating responsibility, security requirements and migration effort before choosing a model.
A strong Unified Communications specialist often understands SIP, session border controllers, IP networking, identity platforms and cloud administration. Experience with Microsoft Teams, Cisco Webex, contact centre systems, APIs and monitoring is useful when the communication environment spans several services.
The right Unified Communications experience depends on scope, from a focused integration to a multi-site migration with number porting and contact centre dependencies. For complex work, assess whether the professional has handled discovery, design, testing, phased rollout and operational handover in comparable environments.
Unified Communications work can often be delivered remotely through secure access, workshops and controlled testing. On-site support may still help with handsets, meeting-room equipment, network troubleshooting or user rollout, especially across German offices with different local processes.
Evaluate a Unified Communications specialist by asking for a clear approach to discovery, call-flow design, security, testing and rollback. Strong professionals explain trade-offs, document configurations and measure user-impacting issues such as call quality, availability and support effort.
Unified Communications projects in Germany may involve distributed stakeholders, established telephony contracts and expectations around German-language communication. Freelancers should be comfortable coordinating remote and on-site teams, documenting decisions and working within the client’s security and compliance processes.
The average hourly rate of freelancers in Germany who have used Unified Communications in their recent projects is 112 €, which corresponds to a daily rate of about 896 € based on an 8-hour working day.
Of the freelancers in Germany who have used Unified Communications in their recent projects, 77% hold at least a Bachelor's degree and 42% hold at least a Master's degree.
On average, freelancers in Germany who have used Unified Communications in their recent projects have 29 years of professional experience, with a single engagement typically lasting around 2.2 years.
The most common languages among freelancers in Germany who have used Unified Communications in their recent projects are German (100%), English (94%), and French (27%).
The most common industries among freelancers in Germany who have used Unified Communications in their recent projects are Information Technology (94%), Telecommunication (67%), and Banking and Finance (64%).
The most common business areas among freelancers in Germany who have used Unified Communications in their recent projects are Information Technology (100%), Project Management (88%), and Operations (73%).
Main locations of FRATCH Experts, who have recently used Unified Communications
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
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Philipp Thomaschewski
FRATCH CEO
