Zoom Experts in Germany

• Industry: Insurance, Trade, IT
• Customers & Projects: Consulting and selling insurance and similar services
• Main tasks: Insurance consulting (health insurance, retirement planning, wealth building); commercial services, inside and field sales; sales data analysis and forecasting; customer consulting and support; opening a new sales headquarters for private and business customers; business development & innovation management; business use case development; process optimization; stakeholder management; team leadership and training; preparation and delivery of trainings;
• Technologies used: Microsoft Office 365, Microsoft Teams, Jira, Draw.IO, Camunda 8, Java (8, 17,21,25), Git, Spring Boot, Spring Batch, Spring Data REST, Spring Web, Spring Security, J-Unit, Playwright, Lombock, Vaadin, H2, PostgreSQL (16, 17 18), pgAdmin, Docker, LLMs, JasperSoft Studio, JasperReports

VALUE ADDED:

The structured analysis and further development of business requirements and processes is driving the modernization of contract administration in a focused manner. Complex business matters and dependencies are made transparent, optimization potential is identified, and transferred into scalable solution approaches that enable as much straight-through processing as possible. This creates clearer and more efficient processes as well as reliable decision-making and implementation foundations for business departments, architecture, and development.

• Development of business requirements and processes for the further development and modernization of contract administration
• Creation and further development of business concepts, process descriptions, and decision-making documents for implementing new and optimized processes
• Analysis of existing processes and identification of optimization potential to simplify and scale processes
• Structuring of complex business matters in a dynamic project environment to ensure transparency and traceability for all involved
• Identification and clarification of business dependencies and interfaces, especially in interaction with adjacent systems and departments
• Contribution to business target models and development of solution approaches for new, scalable processes that also enable straight-through processing
• Leadership and moderation of business workshops to coordinate and further develop requirements with internal stakeholders from business departments, architecture, and development
• Prioritization of business topics and requirements for targeted implementation
• Support with testing, reviews, and quality assurance, including the creation and coordination of business test cases to verify the implemented solutions
• Use of SharePoint and Kanban to document and manage tasks

• End-to-end analysis and optimization of existing processes in campaign management, contract management and district heating construction/construction coordination
• Development of automated contract management and transformation scenarios, including software selection and integration
• Analysis of ERP, chat, RCS messaging, consent management and tracking
• Preparation of recommendations, decision proposals and presentations for the executive board
• Use of AI for process optimization
• Tools: Apple Office, Microsoft 365, Teams, Claude, ChatGPT

• Develop custom AI agents delivering 90%+ reduction in manual workload and significant efficiency gains
• Provide end-to-end AI strategy consulting: from digital assessment to implementation and change management
• Design and deliver tailored training programs and workshops on AI adoption, prompt engineering, and automation
• Support clients in implementing scalable AI solutions integrated with existing technology stacks
• Focus areas: AI strategy, automation, workflow optimization, and capability building

Planning, execution & moderation of crisis communication and reputation management

AQIM is a non-profit organization based in Austria. An association of interim managers from Germany and Austria. Founded in December 2024. Multi-part training with workshops and consulting for preventive crisis communication, in cooperation with the founding members and those responsible for communication. To assess crisis potential for the market entry strategy and ahead of a digital campaign.

The project in a nutshell:

Consulting and training for the purpose of:

• Analysis of crisis potential as a new market entrant and its internet-based communication activities
• Planning and developing crisis communication with targeted measures
• Developing a crisis plan to minimize reputation risks in an emergency
• Conducting training and information sessions

Success:

• What started as a one-time consulting event for preparing an information campaign became a multi-part workshop on preventive crisis communication. This not only gave the organization expertise and confidence in the event of acute challenges, but also gave the participating interim managers new skills for their day-to-day work on assignments
• The workshop enabled those responsible to launch the information campaign that was being prepared at the time and planned for six months, as scheduled at the end of January 2026 on social media
• Careful scheduling and defining how to handle critical voices in terms of terminology and tone, as well as compliance rules, ensured a smooth start and run of a 3-month information campaign

• Defined and established a clear product strategy and roadmap to align product development with business goals and market trends
• Managed and prioritized product requirements from cross-functional, international stakeholder groups (TA, Brand Family, Content Manager, Legal)
• Efficiently managed the development process in international, agile teams to deliver critical product releases on time and within budget
• Led product launch and marketing activities in coordination with Channel Orchestration Experts
• Monitored and analyzed product performance metrics (KPIs) to optimize based on data and maximize business value

• Business analyst/project manager/trainer/entrepreneur
• Consulting companies in the areas of business analysis, process management, agile project management, and organizational development.
• Leading digitalization and transformation projects (LichtBlick SE, E.ON, Co.met, Stromnetz Hamburg)
• Introducing agile ways of working and building efficient process and PMO structures
• Successfully implementing a product launch (idea-to-market, > 100 epics over 3 years)
• Creating requirements specifications, process models, and IT concepts
• Coaching and training specialists and managers (Jira/Confluence, procurement)
• Developing my own product “TriggaBuddy” – concept, CAD design, 3D printing, registered design
• Consulting assignments: E.ON, LichtBlick SE, Co.Met, Stromnetz Hamburg GmbH

• Create a tracking concept for Google Tag Manager and Google Analytics including data layer, events, triggers, and reporting
• Manage the project team (developers, designers, performance specialists)
• Serve as communication interface between stakeholders and digital departments

• Building strong awareness within the company around nearshoring
• Engagement Manager in the Nearshore Competence Center
• Responsible for nearshore consulting, partner screening and technical onboarding, designing and implementing cooperation scenarios, change management, stakeholder management, participation in steering committees, and collaboration with IT and business units
• Tools used: Microsoft Office 365, Microsoft Teams, Azure Devops, Microsoft Sharepoint, Conceptboard
• Key results: Establishment of a nearshoring strategy, successful identification and implementation of outsourcing partnerships, delivery of change management and stakeholder management at the highest level

• Field: Automotive / Amplifier
• freelance
• Mercedes Benz AG: MBOS 2.0 Amp581
• Coordination of an international software team
• Setting up and adapting development structures
• Representing software topics in all committees and meetings
• Coordination of various software suppliers
• Software responsibility for VDA 6.3 Audit & ASPICE Assessment

• Review and creation of German-language training data for AI models, with a focus on language quality, tone of voice, and suitability for target groups.
• Design of prompts and evaluation frameworks for quality assurance of AI responses.
• Prompt design and creation of AI training content in German and English.
• Language and voice training for AI models in German.

KVG Carve-Out – Project Manager for Workstream Compliance, Legal, Front Office & Audit

• Responsible for project management of the workstream incl. planning, tracking, dependency management, and decision preparation
• Structured the target process landscape after the carve-out; facilitated workshops to define roles and interfaces with Compliance, Legal, Front Office, and Audit
• Created policies & guidelines for investment processes; ensured audit-ready documentation and coordinated cross-functional stakeholders
• Coordinated dependencies and deliveries between workstreams; reported to project lead and SteerCo

• Optimization of business results and expansion of sales activities
• Responsible for personnel organization
• Introduction of a document management system (DMS)
• Introduction and optimization of the ERP, CMS and CRM landscape
• Introduction of digital signatures
• Increase in revenue, reduction in costs and increase in EBIT

• Leadership, management, and further development of an accounting team with nine employees
• Responsibility for the preparation, analysis, and quality assurance of monthly and annual financial statements according to HGB
• Ensuring structured intercompany reconciliation and minimizing reconciliation risks using LucaNet
• Coordination of annual closing work and audit preparation while meeting CFO deadlines
• Optimization of accounting processes in the SAP S/4HANA environment in close