Zoom Experts in Frankfurt

• Create a tracking concept for Google Tag Manager and Google Analytics, including the data layer, events, triggers, and reporting
• Manage the project team (developers, designers, performance)
• Communication interface between stakeholders and digital specialist departments

• Industry: Insurance, Trade, IT
• Customers & Projects: Consulting and selling insurance and similar services
• Main tasks: Insurance consulting (health insurance, retirement planning, wealth building); commercial services, inside and field sales; sales data analysis and forecasting; customer consulting and support; opening a new sales headquarters for private and business customers; business development & innovation management; business use case development; process optimization; stakeholder management; team leadership and training; preparation and delivery of trainings;
• Technologies used: Microsoft Office 365, Microsoft Teams, Jira, Draw.IO, Camunda 8, Java (8, 17,21,25), Git, Spring Boot, Spring Batch, Spring Data REST, Spring Web, Spring Security, J-Unit, Playwright, Lombock, Vaadin, H2, PostgreSQL (16, 17 18), pgAdmin, Docker, LLMs, JasperSoft Studio, JasperReports

• Business area: Automotive / Exteriors
• Responsible recruiter for all plant areas (Technicians, Operators, Engineers - Blue and White Collar)
• Supporting central Talent Acquisition with manager and back-office positions
• IT/HR systems: Successfactors, SAP HCM
• Preparing reports on recruiting activities and maintaining and customizing the applicant tracking system (ATS/HRIS)
• Conducting telephone and virtual interviews for an initial assessment of candidates
• Preparing and publishing job advertisements on internal and external platforms to attract candidates
• Supporting candidates from the application process through contract preparation
• Actively approaching and attracting candidates via various business platforms (e.g. LinkedIn, XING, Stackoverflow)
• Supporting department heads in selecting suitable candidates and optimizing interview processes
• Employer branding and personnel marketing
• Advising HR management on all matters relating to the recruiting process and strategic talent acquisition
• Reviewing and evaluating applications as well as organizing and moderating interviews with the departments

KVG Carve-Out – Project Manager for the Compliance, Legal, Front Office & Audit workstream

• Managed the workstream’s project management, including planning, tracking, dependency management and decision preparation
• Structured the target process landscape following the carve-out; facilitated workshops to define roles and interfaces with Compliance, Legal, Front Office and Audit
• Created policies & guidelines for investment processes; ensured audit-compliant documentation and coordinated cross-functional stakeholders
• Coordinated dependencies and deliverables between workstreams; reported to the project leadership and SteerCo

• Conducting and evaluating web analyses
• Creating and editing tags and scripts in the area of tag management as well as banners and other client-side web elements in the area of consent management
• Technologies used in development: Tealium, JavaScript, IntelliJ, Git, Android Studio, Selenium, Appium, Adobe Analytics, Power Automate, Power App

• Manage and coordinate various software development projects between product management and agile dev teams of external service providers
• Communication with all stakeholders
• Promoting transparency and focus on project topics
• Facilitating alignment between business departments and external partners
• Supporting Product Managers and Product Owners in preparing and managing requirements in workshops and tools
• Using short feedback loops to optimize agile collaboration
• Supporting hybrid and agile collaboration

• Designing and optimizing the end-to-end supply chain for a newly established restaurant, covering fresh produce, dry goods, beverages, and kitchen essentials
• Setting up ordering cycles, ensuring food-safety compliant logistics, and aligning delivery schedules with kitchen operations to maintain product quality and reduce waste
• Building procurement frameworks and vendor relationships with major importers and wholesalers in Germany; structuring agreements to secure competitive food pricing, negotiating minimum order quantities, and establishing reliable delivery commitments
• Defining structured processes for supplier evaluation, contract negotiation, and delivery scheduling to reduce risks such as delayed deliveries, inconsistent product quality, or stock shortages; introducing clear evaluation criteria, establishing communication protocols with vendors, and setting escalation procedures for supply disruptions

• Extracted relevant infotypes from SAP HCM for migration to SuccessFactors Employee Central and mapping to ECP fields.

• Configured P2P integration including BAPI setup and secured data exchange with HTTPS and OAuth protocols.

• Set up foundational settings in Recruiting (REC) including roles, permissions, and job requisition templates.

• Implemented Career Site Builder to create a branded candidate experience and integrated external job boards.

• Configured candidate application workflows, screening, interviewing, and hiring communication templates.

• Set up pre-screening questions and assessment tools including DHB sanction list checks.

• Implemented automated background check and KYC integration with external vendors in the REC module.

• Localized job requisition templates to reflect regional job titles and regulatory compliance.

• Customized onboarding document templates and localized document archiving protocols (DRTM).

• Adjusted onboarding forms to capture country-specific employee information including Form I-9.

• Enabled Form I-9 remote document verification and integrated eVerify with SuccessFactors.

• Set up automated reminders for employees and HR to complete I-9 sections within deadlines.

• Configured pre-Day 1 access for new hires to complete tasks and mandatory trainings prior to start date.

• Enabled e-signature integration for onboarding documents to support remote verification.

• Technologies: SAP SuccessFactors, BTP, CPI, HCM onPremise, EC, ECP, REC, ONB, Form I-9, eVerify, S4HANA.

• Managed the full-cycle recruitment process for technical roles, from intake meetings to offer negotiation and contract signing
• Partnered closely with hiring managers to align hiring strategies with team needs and business objectives
• Actively sourced candidates via LinkedIn Recruiter Lite, XING, Indeed, GitHub, Freelancer Map, employee referrals, and Boolean search
• Conducted interviews via Teams, Zoom, and Google Workspace, negotiated offers, supported onboarding, and optimized workflows using an ATS to reduce time-to-hire by 30%
• Trained junior recruiters, interns, and working students to develop their recruitment skills
• Managed employer branding campaigns, creating targeted job ads and improving the candidate experience

• Building an international B2B placement network for HR service providers and end customers
• Analyzing and matching HR service providers and clients to improve recruiting and onboarding processes
• Developing strategic projects, business development, and network management
• Responsibility for customer acquisition, project management, and long-term partnerships

• Concept and technical planning of an internal corporate studio
• Negotiations with necessary internal departments
• Purchasing of technical equipment and licenses
• Set-up and implementation of an operating concept
• Regular production management and directing in cooperation with external event technicians

• Design and delivery of courses in master's programs
• Teaching practical content at the intersection of strategy, brand, and management
• Supervising project work and practice-oriented case studies
• Teaching focus: Customer Experience Management; Strategic Marketing & Brand Management; Project Management; Presentation and decision preparation
• Strong practical relevance with real company examples

• Support for end users by telephone and Skype
• Error diagnosis and problem solving by telephone and remote access
• Independently receiving incident reports
• Forwarding unresolved problems to the appropriate escalation level
• Reinstalling incorrectly installed software or incorrectly configured computers
• Receiving requests and incident reports by email or ticket system
• Identifying and classifying problems and requests
• Performing initial diagnostic steps and attempting solutions for frequently occurring problems
• Providing basic technical support to users in the use of hardware and software
• Forwarding complex problems and requests to 2nd or 3rd Level Support
• Documenting incidents and solutions in a ticket system
• Monitoring and escalating open tickets to ensure that problems are resolved on time
• Communicating with users to provide updates on the progress of problem resolution
• Installing, configuring and maintaining hardware and software components
• Repairing and replacing defective components
• Monitoring and optimizing system performance and network connections
• Supporting the troubleshooting and diagnosis of technical problems
• Installing and configuring operating systems and application software
• Ensuring compliance with security policies and data protection regulations
• Managing user accounts and access rights
• Performing regular backups and recovery processes
• Creating technical documentation and instructions
• Training users in the use of IT systems and applications
• Technologies/Methods: Skype, ticket system