Klaus W.-Ingenieurbüro Weltermann

Advised a major customer on restructuring its IT department

I took on the role of managing the data centers of the Berlin power grid. My responsibilities included managing the data center and its employees, ensuring and further developing operations, and training a successor and handing over responsibility.

For a client in the investment industry, I took on provider management for a period of more than six months. Alongside this work, I also planned, delivered, and successfully completed several projects in the UC area.

As part of a company restructuring, a new communications system was introduced to replace the telephone and video conferencing systems. I was responsible for planning and implementing the project as project manager.

Responsibilities:

• Project planning and implementation for the company headquarters and its locations.

A large, fully geo-redundant Skype4Business platform was built for a major services company. In addition to serving as a central telephone system, the platform hosted several call centers, including standard features such as IVR.

Transformation from a data center to a geo-redundant data center network. Relocation of the data center to a new location, demolition of the old data center, and planning of the new build. Planning the new platform through to completion.

For a leading chemical company, the global expansion and restructuring of the data network, including WAN / LAN / WLAN networks, had to be coordinated, managed and planned as part of day-to-day business.

Contributed to a feasibility study

A feasibility study was prepared on behalf of the CEO of one of the world's largest logistics service providers, with IT security as its main focus. Key factors included feasibility, costs / benefits, and meeting all security requirements.

Worked as an assessor in the field of data centers / networks

Process consulting and introduction of operational processes for provisioning and managing users

A new operating concept and processes had to be developed and introduced for a specific group of IT users. The role was that of consultant and project manager.

Advising a systems integrator on setting up a service center as part of an outsourcing contract

The customer service area of a large telecommunications division was taken over by a systems integrator as a work package. As part of the consulting assignment, concepts had to be developed for the organizational setup and reporting. Service Level Agreements were also agreed with the customer.

Data center upgrade

The power supply for a data center was upgraded as part of a multi-stage plan and brought up to date. Several power supply systems in the data center were upgraded sequentially and step by step according to a carefully developed strategy, ensuring there was no impact on availability. This was a mission-critical data center that had to be upgraded while it remained operational. Downtime was business-critical and therefore had to be avoided.

• Led the project team
• Negotiated with internal and external service providers
• Created and agreed on the project plan
• Executed the project plan
• Managed the change process
• Ensured compliance with SLAs
• The upgrades covered the entire power supply for the data centers

Business2IT alignment

Responsible for IT operations in the areas of Flight Operation and Maintenance for a large European airline.

• Managed the transition
• Managed outsourcing providers
• Negotiated SLAs and monitored compliance

Takeover of operations for 3rd-level support at a large telecommunications company (DSL provider)

• OLA negotiations
• Organization of 3rd-level support
• Processes
• Organization of employee training

Release management for a commercial billing system at a large transport and logistics group

• Performing the role of Release Manager / Transition Manager
• Introduction of a new commercial billing system using 3-tier technology
• Preparation of the release plan
• Escalation management
• Commissioning and monitoring of the implementation project
• Ensuring compliance with SLAs

Interface audit for an outsourcing project for a large German mobile network operator

• Audit and review of interfaces between the customer and an outsourcing provider
• Negotiation of new interfaces / access points for the service provider
• SLA negotiations

Head of Competence Center

Developed an operating concept for a new IT Competence Center for the Hessian police and managed the Competence Center

• Developed the concept
• Managed the Competence Center as interim manager
• IT coordination for the 2006 FIFA World Cup

Managed a project to implement a new APN strategy for a large German mobile network operator

• Planned implementation of the strategy
• Transition management
• Managed the project team, approx. 30 employees
• Escalation management
• Negotiated with suppliers
• Planned and tracked project milestones
• Planned and coordinated resource requirements
• Reporting and documentation
• Relocated server infrastructure as part of the project
• Accepted the solution
• Handed over the systems to operations

Project management of a type approval project for a large German telecommunications provider (mobile communications)

• Approval of new components of the transport network before they go into operation
• Management of the project team, approx. 20 employees
• Setting and tracking the project plan
• Planning and allocating resources
• Defining test requirements
• Communication and coordination with the manufacturer
• Reporting and documentation
• Completion and handover of the results to the customer

Head of Operations at EINSTEINet AG (department head)

Set up the Hamburg data center and managed operations for EINSTEINet Data Centers, EINSTEINet's own telephone / data network operations as a service provider / outsourcing provider, the web farm, the Windows 2000 / Citrix cluster, and the Customer Care organization from scratch

• Staff growth / hiring and personnel responsibility (approx. 130 employees)
• Set up shift operations
• Business process modeling for the above department
• Set up the call center / customer care department using the Remedy tool
• Contract negotiations with customers and suppliers; contributed to drafting master agreements for ASP / outsourcing services
• Reporting to investors / the Supervisory Board
• Responsible for license management with software manufacturers under the ASP licensing model
• Responsible for operations as an outsourcing provider

Head of International Field Service at Lufthansa Systems GmbH, Kelsterbach

• Professional and disciplinary management of employees (50 employees)
• Managed Lufthansa's international IT service as department head; budget responsibility (12 MIO. DM)
• Worldwide rollout project for Lufthansa CARGO as part of an outsourcing project
• Rolled out C/S infrastructure for Lufthansa Italy

Technical Manager, Frankfurt:

Technical Manager, Frankfurt at Lufthansa Systems Network / POB Network Eng. GmbH

• Professional and disciplinary management of employees (30 employees)
• Set up the branch and managed it as Profit Center Head and the company's Technical Manager

Projects:

• Outsourcing project: Negotiated the outsourcing contract / set up operations for a large server farm for customer Commerzbank AG and moved the server farm into production
• Developed a recovery plan for a customer's operations department in the savings bank sector