Unknown Freelancer - Service Contact Person (Single Point of Contact)

Q: Where is based?

is based in Bad Kreuznach, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does speak?

speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does have?

has at least 17 years of experience. During this time, has worked in at least 6 different roles and for 6 different companies . The average length of individual experience is 3 years and 9 months . Note that may not have shared all experience and actually has more experience.

Q: What is 's latest experience?

's most recent position is Service Contact Person (Single Point of Contact) at waveIT GmbH .

Q: What companies has worked for in recent years?

In recent years, has worked for waveIT GmbH , Unsere Grüne Glasfaser , and WemaCom Breitband .

Q: Which industries is most experienced in?

is most experienced in industries like Telecommunication , Automotive , and Information Technology . also has some experience in Pharmaceutical .

Q: Which business areas is most experienced in?

is most experienced in business areas like Project Management , Information Technology , and Operations . also has some experience in Product Development and Quality Assurance .

Q: Which industries has worked in recently?

has recently worked in industries like Telecommunication and Pharmaceutical .

Q: Which business areas has worked in recently?

has recently worked in business areas like Project Management , Operations , and Product Development .

Recommended expert

Bad Kreuznach, Germany

Check rate

Experience

Aug 2025 - Present

1 year

Service Contact Person (Single Point of Contact)

waveIT GmbH

Supports ICT project and program management across all project phases in a life sciences major project (volume approx. €3.5 billion).
Supporting technical design.
Managing RFI and change control processes.
Continuous coordination of installation teams during construction and integration.
Quality assurance of ICT systems.
Evaluation of external planning documents and identification of optimization potentials.
Coordinating with stakeholders to ensure Acceptance for Construction (AFC).

Feb 2022 - Dec 2025

3 years 11 months

Program Manager / Process Manager / Interim Manager / Partner & Exit Manager / Home Connection Manager / Product Owner

Unsere Grüne Glasfaser

Analysis, optimization, and further development of existing business processes, as well as management of complex project and program structures.
Gathering, structuring, and prioritizing technical requirements, coordinating with stakeholders, and ensuring consistent implementations.
Managing multiple concurrent projects, streams, and work packages, including program status reporting and risk management.
Development and implementation of standardized processes for using systems like ServiceNow, Doma, Loma, QGis, KeyCom, Office365, and OpenProject.
Conducting training for internal and external colleagues, and organizing cluster meetings.
Technical and disciplinary leadership of the Regional Deployment and Quality Management departments during staffing shortages.
Restructuring deployment services to optimize performance management, transparency, and acceptance capability.
Management and coordination in escalation, crisis, and claims management as SPoC for partners and construction companies.
Responsible for the partner lifecycle process, contract change and exit management, onboarding/offboarding.
Single point of contact for timely and high-quality execution of active RFS connections (~15,000 connections).
Product owner for ServiceNow (ITSM) in construction: backlog maintenance, UAT, reporting, release planning, and UX analyses.
Leading programs for introducing a quality assurance app: requirement analysis, process design, app development, 1st level support, Scrum/Kanban methods.
End-to-end project management for unsubsidized and subsidized fiber optic expansion in Rhineland-Palatinate: managing planning offices, civil engineering, environmental consultants, Nokia as technical supplier, budget and schedule planning, acceptance, and reporting.

Dec 2020 - Apr 2022

1 year 5 months

Cluster Project Manager

WemaCom Breitband

End-to-end responsibility for planning, approval, construction phase, and acceptance of FTTH clusters in subsidized broadband expansion.
Coordination of all involved areas: planning office, civil engineering, construction supervision, safety coordinator (SiGeKo), environmental offices/consultants, and legal advisors.
Inspection of OTDR measurements on active and passive network terminations.
Requests for funding and proof of use.
Deriving work packages, defining milestones, tracking budgets, and reporting to the PM board.
Conducting weekly construction meetings and preparing weekly project reports.
Budget responsibility (~€24 million).

Sep 2014 - Sep 2020

6 years 1 month

Service & Contract Management / Project Management / Rollout Management / Process Management

Unitymedia / Vodafone

Execution and control of services by sourcing partners in a multi-provider environment based on ITIL and defined KPIs.
Risk identification and initiation of countermeasures to ensure the transport platform.
Service delivery meetings, escalation management, and negotiation of CAPEX-oriented contracts.
Project management for multi-site enterprise clients (banks, schools, government agencies): planning, civil engineering, in-house installation, coordination, SPoC.
Fiber optic connection of mobile phone towers (E+/O2): site surveys, rollout and budget planning, coordination of civil engineering and in-house cabling, OTDR measurements.
Development of a calculation model: process analysis, requirements specification, Excel tool, interface coordination, and steering board reporting.
Software development project for geodatabase integration: requirements catalog, solution selection, coordination, and reporting.
Rollout management of IP transport connections over coax for large customers: service provider kickoff, installation tracking, escalation, and acceptance protocols.
Development and optimization of hotel internet access and Wi-Fi solutions: process design, escalation management, and reporting.

Sep 2011 - Aug 2014

3 years

Project Manager Global WAN Restructuring Spiderman I & II

Volkswagen AG / MAN Deutschland AG

Restructuring individual sites as part of a global WAN contract extension according to PMI guidelines.
Creating risk assessments, escalation procedures, and transformation and migration plans.
Aligning organizational issues with providers, internal departments, and group subsidiaries.
Managing field units during migrations and conducting site acceptance tests.
Regular reporting of project milestones to program management.
Developing a closing procedure and final documentation, taking into account contractual terms and compensation mechanisms.

Oct 2009 - Aug 2011

1 year 11 months

System Administrator

T-Systems International

Administration of a virtual high-availability solution based on VMware ESX/ESXi and BladeCenter technologies.
Monitoring hardware performance parameters and resource usage.
Performing release upgrades and replacing faulty blades in data centers (Munich, Frankfurt).
Documenting 19" rack designs and supporting automation and high-availability projects.
Planning and executing migrations from Windows Server 2003/2008 to 2012, including adjusting domain structures.
Administering storage networks (NAS/SAN), user and permission management, and application deployment.
Acting as temporary crisis hotline, maintaining the operations manual, and supporting internal ITSM and IMAC processes.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Telecommunication, Automotive, Information Technology, and Pharmaceutical.

Telecommunication

Automotive

Information Technology

Pharmaceutical

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Information Technology, Operations, Product Development, and Quality Assurance.

Project Management

Information Technology

Operations

Product Development

Quality Assurance

Summary

Our employee stands out for his extensive expertise and solid experience in IT infrastructures. He has strong skills in working in a structured way and also impresses with his fast, pragmatic, and personalized approach to problems, solutions, and implementations. The combination of his business knowledge, his many years of experience in process management (especially in process development), and his experience and ability to lead larger teams make him an expert in these areas.

Skills

Project Management According To Prince2, Pmi-Compliant

Execution And Management Of Complex It Projects, Including Planning, Implementation, And Documentation
Creation And Maintenance Of Project Documentation As Well As Reporting Regular Status Reports And Trend Analyses To Steering And Stakeholder Boards
Assessment And Documentation Of Project Risks And Development Of Countermeasures To Minimize Risks
Developing And Defining Metrics And Kpis
Consulting And Supporting Clients In The Field Of Information Technology

Service & Process Management According To Itil 4

Development And Implementation Of Processes To Optimize It Infrastructure And Business Operations
Conducting Business And Process Analyses To Identify Improvement Potentials, As Well As Training And Supporting Users
Implementation And Integration Of It Systems For Digital Transformation
Development And Rollout Of Itil 4-Compliant Service-Level Agreements (Slas) And Operational-Level Agreements (Olas)
Experienced In Planning And Operating Complex Infrastructures

Personnel Responsibility

Responsibility From Recruitment And Onboarding To Subsequent Technical And Disciplinary Leadership
Interdisciplinary Leadership Of International Teams

Analysis Of Customer Requirements And Development Of Individual Solution Concepts

Conducting Environmental, Market, And Competitive Analyses
Designing Business Plans And Delivering Elevator Pitches

Technology Integration

Conducting Trend Analyses, Resource Planning, Communication Planning, Effort And Cost Planning, And Leading Implementation
Research And Consulting On New Technologies, E.G., Blockchain, Phoneum, Fiber Optics In Telecommunications

Program Management And Digital Transformation

Analyzing Business Processes With The Goal Of Building A Digital Service
Digital Marketing Using Artificial Intelligence And Insights From Customer Data Analysis

Business Continuity & Risk Management

Assessment And Documentation Of Project Risks And Development Of Countermeasures To Minimize Risks
Preparation Of Feasibility Studies And Concepts At Various Levels Of Detail With Project Planning, Task And Resource Planning, Communication Planning, Effort And Cost Planning, And Leading Implementation

Budget Responsibility For Partial And Entire Projects

Preparation Of Profitability Analyses At Various Levels Of Detail
Budget Responsibility, Reviewing And Approving Funds From Both Project And Program Perspectives
Handling Of Capex And Opex Budgets As Well As Corresponding Contractual Agreements; Evaluation, Control, And Commercial Approval Of Services

Partner Management

Onboarding/Offboarding Of Strategic Partners
Leading And Managing Work Packages As A Work Package Owner Throughout The Production Process For Partners And Internal Units

Restructuring Organizational Structures

Restructuring Existing Organizational Structures In Deployment By Clearly Defining Responsibilities, Sub-Services, And Interfaces, And Integrating Them Into The Overarching Deployment Business Process
Optimization Of Performance Management, Transparency, Acceptance Capability, And Commercial Traceability
Sustainable Quality Improvement, Reduction Of Existing Backlogs, And Optimization And Increase Of Rfs Production Performance In The Homes Connected Area
Analysis Of Performance Assessment Based On Defined Service Targets And Derivation Of Required Staffing Levels

Languages

German

Native

English

Advanced

Certifications & licenses

SUN BladeCenter configuration on Intel and SPARC platforms

Design and configuration of SAN, NAS, and RAID storage systems

ITIL Foundation V3

Introduction to Troubleshooting Part 1 & 2

Microsoft Server 2008 design and configuration

Microsoft Windows 7 design and installation

Microsoft Windows XP design and installation

GSX & ESX migration

Migration of Microsoft production environments

Project Management & PMO according to PMI methodology

Project Management IHK

TCP/IP advanced network services

TCP/IP v4 basic seminar

VMware GSX/ESX on blade centers Part I & II

Virtualization basic seminar

Statistics

Experience

Total positions 6

Experience in Telecommunication 11 y

Avg length 2 y 10 m

Longest experience 6 y

Expertise

Recent roles Service Contact Person (Single Point of Contact), Program Manager / Process Manager / Interim Manager / Partner & Exit Manager / Home Connection Manager / Product Owner, Cluster Project Manager

Main industries Telecommunication, Automotive, Information Technology

Main business areas Project Management, Information Technology, Operations

Qualifications

Certifications earned 15

Profile

Created

July 2026

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Frequently asked questions

Have questions? Find more information here.

Where is based?

is based in Bad Kreuznach, Germany and can operate in on-site, hybrid, and remote work models.

What languages does speak?

speaks the following languages: German (Native), English (Advanced).

How many years of experience does have?

has at least 17 years of experience. During this time, has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 3 years and 9 months. Note that may not have shared all experience and actually has more experience.

What roles would be best suited for?

Based on recent experience, would be well-suited for roles such as: Service Contact Person (Single Point of Contact), Program Manager / Process Manager / Interim Manager / Partner & Exit Manager / Home Connection Manager / Product Owner, Cluster Project Manager.

What is 's latest experience?

's most recent position is Service Contact Person (Single Point of Contact) at waveIT GmbH.

What companies has worked for in recent years?

In recent years, has worked for waveIT GmbH, Unsere Grüne Glasfaser, and WemaCom Breitband.

Which industries is most experienced in?

is most experienced in industries like Telecommunication, Automotive, and Information Technology. also has some experience in Pharmaceutical.

Which business areas is most experienced in?

is most experienced in business areas like Project Management, Information Technology, and Operations. also has some experience in Product Development and Quality Assurance.

Which industries has worked in recently?

has recently worked in industries like Telecommunication and Pharmaceutical.

Which business areas has worked in recently?

has recently worked in business areas like Project Management, Operations, and Product Development.

Does have any certificates?

has 15 certificates. Among them, these include: SUN BladeCenter configuration on Intel and SPARC platforms, Design and configuration of SAN, NAS, and RAID storage systems, and ITIL Foundation V3.