Avaya Experts in Germany

• Technical leadership and further development of a team of 28 IT staff (internal & external) in the areas HelpDesk/HelpLine, RHEL (Red Hat), MUREX (trading system & applications), SAP basis operations
• Managing external service providers (including FI-TS for SAP basis operations)
• Personnel, resource and budget planning for the IT department and projects
• Introducing and establishing regular communication formats (weekly status meetings, team and cross-department meetings)
• Ensuring application operations in a hybrid environment (Windows/Linux with database and web/application servers)
• Supporting transformation projects to modernize the application landscape (e.g. DevOps approaches)
• Setting up and implementing a digital IT procurement for hardware & software (e.g. with DELL)
• Developing and managing the "IT Operations DOS" department based on corporate strategy
• Preparing management reports & decision papers on IT projects, optimization potential and automation opportunities
• Representing the department in the advisory boards of the Rentenbank and ensuring regulatory compliance (BaFin §44, GDPR, BSI, MaRisk)

• Planning the migration approach from the old to the new ZEWIS system
• Configuring the modules (basic module, project recording, assembly billing, etc.)
• Setting up interfaces and data imports
• Coordinating the rollout and aligning with departments
• Supporting the team during the go-live and troubleshooting
• Quality assurance and preparation for acceptance
• Documenting all steps for smooth operations

• Designed and implemented Azure Kubernetes Clusters, and managed DNS and Firewall solutions, enhancing network security and reliability.
• Led projects using Agile Scrum methodologies to streamline development cycles and improve project efficiency.
• Fostered and maintained relationships with suppliers to ensure timely project deliverables and resource availability.
• Managed continuous integration and delivery (CI/CD) pipelines using Jenkins, Sonar, GitHub, Bitbucket, and Terraform within the BMW Azure Cloud environment.
• Utilized Fortify SSC and Contrast AST for robust application security testing.
• Directed DevOps engineering initiatives on the SAP Business Technology Platform (BTP), focusing on streamlining development and deployment processes.
• Service Now governance, risk und compliance (GRC&IRM).

• Designed and specified the technical network integration of a new business-critical application system (MUREX) in the capital markets area in a complex interface and outsourcing environment.

• Created component specifications, a catalog of measures and an implementation plan.

• Ensured proper integration of the developed results in line with the bank’s framework: IT compliance, IT security, change and release management.

• Selected and integrated a new service provider for the bank; moved critical bank applications to the provider.

• Designed, implemented and supported the new Cisco network and Fortinet security setup at the service provider data center.

• Acted as technical interface between the bank, service providers and consulting partners.

• Supported and further developed the network and security infrastructure (clients, servers, networks); performed error analysis and implemented solutions within agreed service levels.

• Analyzed and diagnosed all security and network failures, glitches and malfunctions.

• Initiated continuous improvements to ensure efficient resource use and acceptable response times for users.

• Provided network support in a financial services organization and prepared operational changes on production banking network infrastructure for both large and small projects within strict change management discipline.

• Designed, defined, tested, governed and improved engineering standards.

• Performed the role of network architect for medium to large projects involving team resources.

• Responsibility for time, budget and quality targets of the sub-project
• Creation and maintenance of the sub-project plan including dependencies to FI, CO, PP, SD
• Definition of work packages, resource planning and progress monitoring
• Risk and change management within module scope
• Analysis of as-is processes in procurement, logistics and warehouse management
• Design of to-be processes according to SAP standard (EWM warehouse processes such as goods receipt, put-away, picking, goods issue)
• Coordination with key users and specialist departments
• Support for interface development with external warehouse systems and supplier portals
• Organization of test data, error tracking and test documentation
• Support for deployment preparation and key user training
• Participation in the cutover plan (data migration, go-live preparation)
• Support of the department during the hypercare phase after go-live
• Assistance in mapping EWM core processes
• Management of external service providers
• Use of Jira, Confluence, Signavio, MS Teams, Aqua ALM

• As-is analysis of the existing heterogeneous telecommunications infrastructure (128 locations)
• Requirements analysis for call center solution and VoIP / Unified Collaboration and Communication services
• Creation of a solution proposal and a technical concept
• Tendering for the new services
• Contract negotiations
• Support during the pilot phase

• Enterprise and IT strategy
• Digital transformation
• Process and portfolio management
• Interim IT management

• Advising companies and institutions in the areas of customer service, customer experience, customer centricity, user journeys, CRM strategy, operations, digital banking, payments, and energy
• Selection and implementation of CRM systems
• Selection and implementation of billing/ERP systems
• Selection and implementation of omnichannel systems
• Selection and implementation of knowledge management systems
• Interim manager (COO, CCSO)
• Project management for CRM and IT projects as well as software rollouts
• Incident management (leading task forces)

• Project manager for transition and migration of IPC Trader Telephony to 3CX-based dispatcher and Cloud9-based trader telephony
• Planned and managed company-wide replacement of IPC Trader Telephony with 3CX and Cloud9 solutions
• Continuous improvement of implementation processes and development and execution of optimization measures
• Planned, coordinated and tracked delivery of IT equipment and service provision at all sites
• Led a team of IT site managers to ensure IT services were delivered on time, within budget and with required quality
• Defined project scope in coordination with all business resources
• Planned and executed software and hardware rollouts, including user support during implementation
• Communicated with key customers and service organizations and collaborated with traders, telephony architects, app owners, testers and technical IPC teams
• Conducted stakeholder analysis for creation and maintenance of change management processes
• Managed full change process: prepared change requests, defended them in change board, communicated at company and user level, and supported change implementation

• Basic NIS-2 impact assessment
• NIS-2 registration
• Conducting a current state analysis
• Creating the requirements specification
• Monitoring the implementation of NIS-2 compliance
• Establishment of reporting procedures in the context of NIS-2
• Risk analysis and security for information systems
• Handling security incidents
• Maintenance and recovery, backup management, crisis management
• Supply chain security, interfacility security, third-party security
• Security in development, procurement and maintenance, vulnerability management
• Evaluating the effectiveness of cybersecurity and risk management
• Cybersecurity and cyber hygiene training
• Cryptography and encryption
• Personnel security, access control and asset management
• Multi-factor authentication and continuous authentication
• Secure communication (voice, video and text)
• Secure emergency communication

• Project Management for an implementation of a BI Application (EURP) based on QlikView at a global client in Hattersheim
• Project Management for a global client in the automotive business (Development Project) in Braunschweig
• Overall responsibility of the time & cost-effective realization based on the given contract
• Managing 3rd party suppliers
• Coaching other project members
• Support administrative and organizational tasks
• Budget responsibility for the project

• Conceptual consulting for securing business processes
• Consulting on planning and implementation of IT and IT security projects
• Security and policy checks, process optimizations, emergency planning
• Project management and interim management in IT infrastructure and information security

Overview of relevant projects:

• 2025: Consulting on a DLP concept for Digid GmbH.
• 2025: Consulting a client after a cybersecurity attack that compromised the IT infrastructure and where the attacker obtained M365 tenant admin rights. Investigated the IT infrastructure and restored it. Developed recommendations to improve IT security.
• 2025: Continued the projects listed below for Thyssenkrupp Marine Systems and Norddeutsche Landesbank.
• 2024: Created a DNS concept including advice on DNS strategy and technology, DNS design, DNS security, load balancing, reverse lookup zones, and automation. Created a DHCP concept including advice on DHCP design, a central DHCP management system and automation. Advised on operating the mentioned products, the operational processes, and updated IT documentation and IT service descriptions for Thyssenkrupp Marine Systems.
• 2024: As-is analysis and assessment of the network and security infrastructure established by providers in terms of overall architecture including design and components. Designed solution proposals to improve current operations for performance and security maximization as well as complexity reduction. Presented the results to C-level, their causes and possible solutions including required decision templates. Developed a SASE concept based on a zero-trust architecture for Norddeutsche Landesbank.
• 2024: Continued the projects listed below for Atlas GmbH and Deutsche Vermögensberatung AG.
• 2023: Consulting on resolving findings from an IT security assessment of the IT infrastructure, conducting proofs of concept for DDoS protection and digital experience monitoring (DEM) with Zscaler (ZIA, ZPA & ZDX), creating a new security architecture based on zero trust, redesigning a Cisco ISE implementation, and designing a DNS security solution to protect guests and financial advisors for Atlas GmbH / Deutsche Vermögensberatung AG.
• 2023: Continued the projects listed below for Digid GmbH, Vaillant Group GmbH (until 09/2023), Federal Institute for Geosciences and Natural Resources (until 05/2023), and Union Investment IT-Services GmbH (until 07/2023).
• 2022: Created and reviewed whitepapers for infrastructure and security architectures, and planned new network infrastructures for the German Aerospace Center.
• 2022: Developed a concept for the technical and procedural modernization of a disaster recovery plan for United Nations Volunteers.
• 2022: Developed a concept for migrating measurement data to a cloud environment, introduced network access control, and conducted an awareness training for Digid GmbH.
• 2022: Developed a network segmentation concept for DZ Hyp AG.
• 2022: Developed a network segmentation concept for the Federal Employment Agency.
• 2021: Developed a new load balancer architecture concept for Bundeswehr Fuhrparkservices GmbH.
• 2021: Conducted a vulnerability scan and penetration test of a web frontend including analysis and recommendations for remediation considering risk and likelihood for the client ifi GmbH.
• 2021: Consulting, design, and subproject management for implementing a network access control solution (certificate authentication and MAC address bypass) and macro segmentation (area and zone concept based on dynamic device assignment) in office and production IT for Vaillant Group GmbH.
• 2021: Upgraded and optimized LAN and WLAN infrastructure for United Nations Volunteers.
• 2021: Developed a target concept for modernizing the IT security infrastructure including the DMZ (Cisco switches, firewalls, WSA, ESA, SMA), internet connections, admin and management networks, and the wireless LAN, including overseeing implementation for the Federal Institute for Geosciences and Natural Resources.
• 2021: Created a micro-segmentation concept based on Cisco DNA, SGT, and zero trust for Union Investment IT-Services GmbH.
• 2021: Reviewed and updated ISMS level 3 policies and created procedure instructions for Software AG.
• 2021: Project lead for the global tech refresh project Meraki WLAN 2.0, coordinated the outsourcing of LAN/WLAN infrastructure to a managed service provider, and created a WLAN concept for automated guided vehicles for Heraeus Infosystems GmbH.
• 2021: Project management and technical support for the 'Transition of SIEM/SOC Services' project migrating a client to a shared environment, and took on the interim role of Head of Security Operations at Datagroup SE.
• 2021: Conducted a workshop for the future implementation of mobile device management for Allgeier Experts Go GmbH.
• 2021: Subproject management for implementing a firewall rule management tool and recertifying NAC endpoints based on 802.1x and MAB for Union Investment IT-Services GmbH.
• 2020: Developed a network segmentation concept for two data centers based on Cisco and VMware for Aareon AG.
• Recorded and analyzed the current network architecture including project initiation.
• Designed a micro-segmentation concept in the data center and access network.
• 2020: Infrastructure and security architecture audit for Stuttgarter Versicherung AG.
• Analyzed the IT infrastructure and security architecture regarding network and security component configurations. Also reviewed contracts, process documents, and manuals for completeness. Developed recommendations to improve the stability and operation of the infrastructure. Created a network segmentation concept and led the project to implement the measures from the audit.
• 2020: Consulting on setting up an ISMS-light for Josera foodforplanet GmbH & Co. KG.
• 2020: Security architecture consulting for Datagroup SE.
• Developed a future IT infrastructure and IT security architecture.
• Documented the current IT architecture of all 23 entities.
• Made recommendations to optimize the IT infrastructure and drafted a comparison of a traditional perimeter security concept versus a zero trust model.
• Created a security zone concept.
• Designed an IT infrastructure architecture in coordination with all entities.
• 2018 - 2019: Stream lead in the cybersecurity program at Deutsche Lufthansa AG.
• Responsible for designing and implementing 9 projects in IT security infrastructure and user access management, as well as managing project managers and experts.
• Project area: Network segmentation and access control.
• Project area: Security architecture.
• Project area: Privileged, identity & access management.
• Project area: Simplify user authentication (MFA).
• Project area: Mobile & endpoint security.
• Project area: OT security.
• Project area: E-enabled aircraft.
• 2018: Security architecture consulting for Deutsche Lufthansa AG.
• Project management for the development, evaluation, and management of the company-wide information security architecture.
• Developed a security strategy and a roadmap to align the security architecture with the zero trust model.
• Evaluated market security solutions, services, and tools.
• Defined requirements for RFPs and assessed proposals.
• Developed, maintained, and monitored security architecture artifacts.
• Conducted security assessments of existing and new IT systems and security services.
• 2018: ISMS consulting for GLS IT Services GmbH.
• Advised on implementing and initially operating an ISMS based on ISO27001.
• Audited the IT environments of GLS country subsidiaries.
• Analyzed and assessed IT security risks and derived necessary measures.
• Developed solution proposals in coordination with relevant stakeholders.
• Managed the project and handed over the ISMS to operations.
• 2016 - 2018: Security pre-sales consultant for Cisco Systems GmbH.
• Provided nationwide strategic and conceptual consulting to major enterprise and financial and insurance clients on Cisco and Meraki security products and services such as Firepower, WSA, ESA, Stealthwatch, and ISE.
• 2017 - 2018: Designed and implemented an ISMS for Verivox GmbH.
• Conducted various BIAs and gap analyses.
• Developed security policies based on ISO 2700x.
• Served as interim information security officer.
• 2017: Developed an emergency concept for VPV Lebensversicherungs-AG.
• Reviewed and updated the IT emergency manual.
• 2016: Consulting and project management for designing cloud & hosting services for Vodafone Group Services GmbH.
• Analyzed and optimized the sell-build-run process.
• Created detailed level designs for cloud products.

• Analyze existing structures and processes in customer service
• Develop sustainable strategies to optimize service quality under current conditions
• Implement efficient workflows and modern service concepts
• Build a resilient service organization with flexible responsiveness to market changes
• Ensure transparency through comprehensive process documentation, definition, and monitoring of relevant KPIs
• Establish and actively shape the Digital Transformation area as an interface function between departments and IT
• Lead the project 'Digitalization and Optimization of Processes in the Sales Back Office'
• Introduce Power BI to increase transparency and data-driven control in the sales area
• Contract management using the Zoho modules CRM/Sign/Contracts
• Project management for SAP S/4HANA business migration

• Presentations and workshops regarding different VOIP products and technologies
• Design of VOIP and network solutions from core to premium solutions and necessary non-standard solutions
• Processing of tenders
• Development of VOIP and network technical implementation of customer requirements
• Implement and configure different UC products on cloud