PBX Experts in Germany

• Holistic responsibility for modernizing and expanding federal networks and upgrading critical data center and telecom infrastructure in the high-security agency environment of BDBOS
• Planning and management of the expansion of national BOS network infrastructure in the VS-NfD/KRITIS environment with technical decision authority at the architecture and component level (Cisco, Layer 2/3, WAN redundancy)
• Planning, tendering (EVB-IT/UVgO) and oversight of the upgrade of security-critical telecom infrastructure for emergency call 110/112 (ACD)
• Capacity planning, rack integration, structured cabling, power supply, cooling concept (CRAC/In-Row) and DCIM monitoring for data center expansion
• Building the IT department from scratch: structures, governance, processes, team recruiting, vendor selection and long-term IT strategy
• Planning and managing infrastructure and application migrations: migration strategies, batch planning, hypercare stabilization and rollback concepts
• Creating vendor-neutral specifications (telecom systems, signature solutions) according to EVB-IT and UVgO; contract award and vendor management
• Setting up a secure IT environment according to BSI basic protection, ISO 27001 and VS-NfD; developing IT security concepts and CMDB analyses
• Hands-on program leadership: decision papers for management and steering committees, risk management, reporting and change request control

• Processing and coordination of IT tickets (Helix, Omnitracker) incl. VIP support and remote support (Microsoft Teams, RDP, FastViewer)
• Onsite support at the main location as well as support for modern conference and meeting room technology (e.g. MeetingBoard 75 Pro)
• User and rights management in Active Directory (Active Roles), Azure AD, Exchange and MDM
• VDI support and monitoring with Citrix Director and Aruba Networking
• Endpoint management and policy administration via Ivanti
• Deployment, configuration and lifecycle management of clients (Dell notebooks, iPhones, iPads)
• Hardware rollouts for new employees incl. shipping across Germany
• Asset and license management as well as organization of site migrations

As part of this project, the existing active network infrastructure was modernized and aligned for the future. The goal was to introduce a high-performance, secure, and scalable network and WLAN infrastructure, including a Network Access Control (NAC) solution to improve network security and central access control.

At the start of the project, a comprehensive requirements analysis was carried out, taking into account the technical, operational, and security-related needs of the clinic sites. Based on this, a technical tender was prepared for new switches, WLAN access points, and the NAC solution.

By successfully delivering the project, a modern, standardized, and secure network infrastructure was established that meets the growing demands for availability, mobility, and IT security in clinical operations.

Tasks:

• Support of the tender process, including technical evaluation of the offers and bidder assessment
• Lead and coordinate the entire project delivery
• Align the project process with internal stakeholders, business units, and the hospital IT team
• Manage external service providers during implementation and installation of the systems
• Monitor implementation, including quality control, project acceptance, and issue management
• Coordinate communication between hospital IT and external service providers during the NAC implementation
• Carry out escalation management for technical and organizational challenges
• Ongoing budget tracking as well as monitoring of project effort and additional costs
• Prepare decision papers on project changes, additional services, and risks for management

• Development of software and system support for RPG development.
• Development, optimization and maintenance of programs in RPG (RPG II to ILE Free Format).
• Performing integration tasks, data management as well as applying and managing system updates.
• User support and training to ensure smooth system operation.

• Requirements analysis and replacement of local SharePoint as CMDB with open source NetBox to prepare for deploying Cisco ACI (SD-WAN) with Microsoft Azure
• Coordination with systems like Checkmk and Grasp
• Introduction and coordination of cmdbsyncer as CMDB data hub; further development of the syncer with Kuhn & Ruess GmbH
• Implementation of SNMPv3 on AIX LPAR/VIO, Linux, Windows, SAN/storage, network components (Cisco switches, F5 load balancers, Palo Alto and CheckPoint firewalls, iLO boards)
• Deployment and further development of the network scanner JDisc in cooperation with the vendor (Utimaco HSMs, Linux detection)
• Integration of NetBox, JDisc, and cmdbsyncer into the infrastructure using Docker containers
• End-user training: preparation, creation of materials, and delivery
• Creation of data flow and network diagrams
• Population and planning of IPv4/IPv6 with NetBox including VLAN import
• Dual-stack setup of servers and clients with IPv4 and IPv6
• Connection of REST interfaces for Checkmk, JDisc, vSphere, HMC, i-doit, NetBox Software: Confluence, Jira, MS Office 365, Teams, i-doit, NetBox, JDisc, cmdbsyncer, DB Visualizer, vSphere, HMC

• Implemented an access control solution and prepared tender documents for a visitor management system.
• As project manager, I was responsible for the successful rollout of a cloud-based access control system for two sites with around 4,000 employees.
• Accountable for the successful execution of the project.
• Created and aligned project plans and status reports with all stakeholders.
• Prepared/coordinated an initial effort or cost estimate and related planning for operational services implementation.
• Identified interfaces.
• Ensured budget and schedule compliance.
• As tender manager / demand manager, the following specific tasks were my responsibility:
• Analyzing potential suppliers.
• Gathering requirements.
• Creating and aligning the requirements catalog.
• Developing an evaluation matrix.
• Preparing the tender documents.

• Consulting and development of customized test strategies, quality concepts, and quality governance frameworks
• Advising on the use of artificial intelligence with a focus on AI-driven test strategies (test design, tools, automation)
• Testing AI systems and AI-powered solutions (e.g., guardrails, nondeterministic behavior, ethical and adversarial scenarios)
• Consulting and development of AI governance and compliance guidelines
• Analysis, design, and optimization of test processes
• Planning and conducting quality audits
• Preparation and facilitation of quality workshops
• Test management for digital ecosystems
• Quality management: business and process analysis
• Change, transition, and project management
• Identification and provision of suitable specialist resources
• Training seminars and courses for quality and test managers, product owners, and project managers on effective QA strategies and methods
• Professional mentoring and consulting for leaders in quality-focused management roles
• Teaching test fundamentals, design, and methods to IT professionals or career changers

• Complete redesign of IT infrastructure including setup of a server room according to BSI standards, new network concept and planning.
• Development of security concepts and IT security consulting for the DHCP/DNS election sector.
• Support of project management for the customer in the VOIS | MESO area.
• Technical support for setting up the IT infrastructure in new offices, including firewall configuration, router setup and network planning.
• Setup and configuration of the service management and ticket system JIRA.
• Implementation and administration of the Azure (Entra) environment for all employees.
• Setup and administration of the Confluence environment.
• Planning, setup, configuration and administration of the entire Atlassian Collaboration Suite.
• Development of BCM strategy options.
• Development and implementation of measures and creation of BCM plans, as well as evaluation of existing BCM.

• Initial technical analysis of the requirements for the two applications

• Creating a system concept for the interim solution and for the final solution

• Creating the product vision, customer journey, and story map for the interim solution in close cooperation with subject matter experts

• Building a development team

• Managing dependencies and interfaces with the other applications according to Domain Driven Design principles

• Creating EPICs and user stories, and maintaining the product backlog in coordination with subject matter experts and developers

• Running sprint reviews with relevant stakeholders such as subject matter experts and management

• Analyzing the requirements for the final solution

• The interim solution was built within 8 months and was successfully used for the 2022 heating cost billing

• The interim solution has since been further developed to increase automation

• A technical concept for the final solution was created

• Handover to two internal Product Owners is currently in progress

• User account management and creation in Active Directory
• Group management and modification in Active Directory
• Permission management on file servers
• Exchange/Outlook support
• VPN setup
• System and product support: Windows 10, Windows 11, Office 2019, Office 365, Active Directory, TeamViewer, RSA VPN, Microsoft Teams, RSA Security Console, Deep Discovery Mail Inspector, ServiceNow, Macmon

• Conceptual consulting for securing business processes
• Consulting on planning and implementation of IT and IT security projects
• Security and policy checks, process optimizations, emergency planning
• Project management and interim management in IT infrastructure and information security

Overview of relevant projects:

• 2025: Consulting on a DLP concept for Digid GmbH.
• 2025: Consulting a client after a cybersecurity attack that compromised the IT infrastructure and where the attacker obtained M365 tenant admin rights. Investigated the IT infrastructure and restored it. Developed recommendations to improve IT security.
• 2025: Continued the projects listed below for Thyssenkrupp Marine Systems and Norddeutsche Landesbank.
• 2024: Created a DNS concept including advice on DNS strategy and technology, DNS design, DNS security, load balancing, reverse lookup zones, and automation. Created a DHCP concept including advice on DHCP design, a central DHCP management system and automation. Advised on operating the mentioned products, the operational processes, and updated IT documentation and IT service descriptions for Thyssenkrupp Marine Systems.
• 2024: As-is analysis and assessment of the network and security infrastructure established by providers in terms of overall architecture including design and components. Designed solution proposals to improve current operations for performance and security maximization as well as complexity reduction. Presented the results to C-level, their causes and possible solutions including required decision templates. Developed a SASE concept based on a zero-trust architecture for Norddeutsche Landesbank.
• 2024: Continued the projects listed below for Atlas GmbH and Deutsche Vermögensberatung AG.
• 2023: Consulting on resolving findings from an IT security assessment of the IT infrastructure, conducting proofs of concept for DDoS protection and digital experience monitoring (DEM) with Zscaler (ZIA, ZPA & ZDX), creating a new security architecture based on zero trust, redesigning a Cisco ISE implementation, and designing a DNS security solution to protect guests and financial advisors for Atlas GmbH / Deutsche Vermögensberatung AG.
• 2023: Continued the projects listed below for Digid GmbH, Vaillant Group GmbH (until 09/2023), Federal Institute for Geosciences and Natural Resources (until 05/2023), and Union Investment IT-Services GmbH (until 07/2023).
• 2022: Created and reviewed whitepapers for infrastructure and security architectures, and planned new network infrastructures for the German Aerospace Center.
• 2022: Developed a concept for the technical and procedural modernization of a disaster recovery plan for United Nations Volunteers.
• 2022: Developed a concept for migrating measurement data to a cloud environment, introduced network access control, and conducted an awareness training for Digid GmbH.
• 2022: Developed a network segmentation concept for DZ Hyp AG.
• 2022: Developed a network segmentation concept for the Federal Employment Agency.
• 2021: Developed a new load balancer architecture concept for Bundeswehr Fuhrparkservices GmbH.
• 2021: Conducted a vulnerability scan and penetration test of a web frontend including analysis and recommendations for remediation considering risk and likelihood for the client ifi GmbH.
• 2021: Consulting, design, and subproject management for implementing a network access control solution (certificate authentication and MAC address bypass) and macro segmentation (area and zone concept based on dynamic device assignment) in office and production IT for Vaillant Group GmbH.
• 2021: Upgraded and optimized LAN and WLAN infrastructure for United Nations Volunteers.
• 2021: Developed a target concept for modernizing the IT security infrastructure including the DMZ (Cisco switches, firewalls, WSA, ESA, SMA), internet connections, admin and management networks, and the wireless LAN, including overseeing implementation for the Federal Institute for Geosciences and Natural Resources.
• 2021: Created a micro-segmentation concept based on Cisco DNA, SGT, and zero trust for Union Investment IT-Services GmbH.
• 2021: Reviewed and updated ISMS level 3 policies and created procedure instructions for Software AG.
• 2021: Project lead for the global tech refresh project Meraki WLAN 2.0, coordinated the outsourcing of LAN/WLAN infrastructure to a managed service provider, and created a WLAN concept for automated guided vehicles for Heraeus Infosystems GmbH.
• 2021: Project management and technical support for the 'Transition of SIEM/SOC Services' project migrating a client to a shared environment, and took on the interim role of Head of Security Operations at Datagroup SE.
• 2021: Conducted a workshop for the future implementation of mobile device management for Allgeier Experts Go GmbH.
• 2021: Subproject management for implementing a firewall rule management tool and recertifying NAC endpoints based on 802.1x and MAB for Union Investment IT-Services GmbH.
• 2020: Developed a network segmentation concept for two data centers based on Cisco and VMware for Aareon AG.
• Recorded and analyzed the current network architecture including project initiation.
• Designed a micro-segmentation concept in the data center and access network.
• 2020: Infrastructure and security architecture audit for Stuttgarter Versicherung AG.
• Analyzed the IT infrastructure and security architecture regarding network and security component configurations. Also reviewed contracts, process documents, and manuals for completeness. Developed recommendations to improve the stability and operation of the infrastructure. Created a network segmentation concept and led the project to implement the measures from the audit.
• 2020: Consulting on setting up an ISMS-light for Josera foodforplanet GmbH & Co. KG.
• 2020: Security architecture consulting for Datagroup SE.
• Developed a future IT infrastructure and IT security architecture.
• Documented the current IT architecture of all 23 entities.
• Made recommendations to optimize the IT infrastructure and drafted a comparison of a traditional perimeter security concept versus a zero trust model.
• Created a security zone concept.
• Designed an IT infrastructure architecture in coordination with all entities.
• 2018 - 2019: Stream lead in the cybersecurity program at Deutsche Lufthansa AG.
• Responsible for designing and implementing 9 projects in IT security infrastructure and user access management, as well as managing project managers and experts.
• Project area: Network segmentation and access control.
• Project area: Security architecture.
• Project area: Privileged, identity & access management.
• Project area: Simplify user authentication (MFA).
• Project area: Mobile & endpoint security.
• Project area: OT security.
• Project area: E-enabled aircraft.
• 2018: Security architecture consulting for Deutsche Lufthansa AG.
• Project management for the development, evaluation, and management of the company-wide information security architecture.
• Developed a security strategy and a roadmap to align the security architecture with the zero trust model.
• Evaluated market security solutions, services, and tools.
• Defined requirements for RFPs and assessed proposals.
• Developed, maintained, and monitored security architecture artifacts.
• Conducted security assessments of existing and new IT systems and security services.
• 2018: ISMS consulting for GLS IT Services GmbH.
• Advised on implementing and initially operating an ISMS based on ISO27001.
• Audited the IT environments of GLS country subsidiaries.
• Analyzed and assessed IT security risks and derived necessary measures.
• Developed solution proposals in coordination with relevant stakeholders.
• Managed the project and handed over the ISMS to operations.
• 2016 - 2018: Security pre-sales consultant for Cisco Systems GmbH.
• Provided nationwide strategic and conceptual consulting to major enterprise and financial and insurance clients on Cisco and Meraki security products and services such as Firepower, WSA, ESA, Stealthwatch, and ISE.
• 2017 - 2018: Designed and implemented an ISMS for Verivox GmbH.
• Conducted various BIAs and gap analyses.
• Developed security policies based on ISO 2700x.
• Served as interim information security officer.
• 2017: Developed an emergency concept for VPV Lebensversicherungs-AG.
• Reviewed and updated the IT emergency manual.
• 2016: Consulting and project management for designing cloud & hosting services for Vodafone Group Services GmbH.
• Analyzed and optimized the sell-build-run process.
• Created detailed level designs for cloud products.

• Presentations and workshops regarding different VOIP products and technologies
• Design of VOIP and network solutions from core to premium solutions and necessary non-standard solutions
• Processing of tenders
• Development of VOIP and network technical implementation of customer requirements
• Implement and configure different UC products on cloud

• Software management
• Release management, automated release deployment
• Handover of PL1 modules to Linux for MF-Pl1 compiler
• Maintenance of XINFO, Lexicon, DB design, migration