Computer Telephony Integration Experts in Germany
in minutes from 15,000 CVs with the power of AIHire experts who connect phone systems, CRM tools, and call routing so teams can act on calls in real time. They work with CTI, PBX, SIP, VoIP, and screen pop workflows, with fast, precise matching to vetted, available freelancers.
Meet FRATCH Experts in Germany, who have recently used Computer Telephony Integration
Ute Von Der Grün
Last position:
MSFT Copilot Champion (AI) - DACH at SoftwareONE
- Developing global ACM Copilot services and shaping their evolution on a global scale
- Evangelizing the benefits and capabilities of Copilot to internal and external audiences
- Onboarding, mentoring, and training new ACM colleagues in services and methodologies
- Acting as point of contact for internal Copilot proof of concept adoption and change management
- Leading Copilot adoption strategy, communicating benefits, usage and ethical considerations
- Organizing events and workshops and fostering an interactive community to share updates, findings and best practices
Oliver Schulz
Last position:
SAP Sub-Project Lead (SCM, MM, EWM) at Brunata Wärmemesser Hagen GmbH & Co KG
- Responsibility for time, budget and quality targets of the sub-project
- Creation and maintenance of the sub-project plan including dependencies to FI, CO, PP, SD
- Definition of work packages, resource planning and progress monitoring
- Risk and change management within module scope
- Analysis of as-is processes in procurement, logistics and warehouse management
- Design of to-be processes according to SAP standard (EWM warehouse processes such as goods receipt, put-away, picking, goods issue)
- Coordination with key users and specialist departments
- Support for interface development with external warehouse systems and supplier portals
- Organization of test data, error tracking and test documentation
- Support for deployment preparation and key user training
- Participation in the cutover plan (data migration, go-live preparation)
- Support of the department during the hypercare phase after go-live
- Assistance in mapping EWM core processes
- Management of external service providers
- Use of Jira, Confluence, Signavio, MS Teams, Aqua ALM
Fritz Rathjen
Last position:
Concept development and project support for a VoIP-UCC telecommunications solution at Nationwide eye clinic network
- As-is analysis of the existing heterogeneous telecommunications infrastructure (128 locations)
- Requirements analysis for call center solution and VoIP / Unified Collaboration and Communication services
- Creation of a solution proposal and a technical concept
- Tendering for the new services
- Contract negotiations
- Support during the pilot phase
Christian Taeschner
Last position:
Quality Expert, Consultant & Enthusiast at Quality Consulting Taeschner
- Consulting and development of customized test strategies, quality concepts, and quality governance frameworks
- Advising on the use of artificial intelligence with a focus on AI-driven test strategies (test design, tools, automation)
- Testing AI systems and AI-powered solutions (e.g., guardrails, nondeterministic behavior, ethical and adversarial scenarios)
- Consulting and development of AI governance and compliance guidelines
- Analysis, design, and optimization of test processes
- Planning and conducting quality audits
- Preparation and facilitation of quality workshops
- Test management for digital ecosystems
- Quality management: business and process analysis
- Change, transition, and project management
- Identification and provision of suitable specialist resources
- Training seminars and courses for quality and test managers, product owners, and project managers on effective QA strategies and methods
- Professional mentoring and consulting for leaders in quality-focused management roles
- Teaching test fundamentals, design, and methods to IT professionals or career changers
Frank Hoven
Last position:
Process Manager/CPQ Expert at Liebherr Mischtechnik
- With the CPQ process change from "ETO" to "CTO", the previous tools "Selling" and "Camos CPQ" are replaced by "MS Dynamics 365" and "Configure One CPQ".
- Assessment of the current vs. target state and recommendations for action.
- Assessing the project from an external perspective (both technically and in terms of content).
- Evaluating the Configure One system in the context of LMT.
- Jointly develop a concept for further CPQ implementation and create an MVP.
- Change and stakeholder management.
- Product Owner for setting up follow-up projects.
- Handover to business units.
- Final consulting on open issues (e.g. future controlling).
Jörg Podesky
Last position:
Salesforce Consultant at confidential
- Preparing and conducting workshops for Salesforce Marketing Cloud and Salesforce Sales Cloud
- Training key users in standard Salesforce capabilities for Sales Cloud & Marketing Cloud, customization capabilities, live demos, including hands-on exercises
- Tools / languages: Marketing Cloud, Sales Cloud
Samuel Bentele
Last position:
Senior Salesforce Consultant and Developer at Self-Employed (Freelancer)
- Salesforce freelancer with focus on the Salesforce core clouds (sales, service, and experience)
- Creating Salesforce solution designs and implementing custom solutions (Salesforce development) – experienced in Salesforce Apex and integration technologies (integration of third-party apps with Salesforce)
- Performing Salesforce deployment activities
- Salesforce greenfield implementations and data migrations from legacy CRM systems (with the use of ETL-tools)
- Conducting Salesforce org health checks - maintaining, improving and automating Salesforce implementations and processes
- Designing and implementation of sharing & visibility concepts
Mustafa Köse
Last position:
Consultant (MBR Designer) at Bayer AG
Introduction of an MES system in pharmaceutical production.
Support in replacing existing recipes by introducing an MES system.
Focus on converting cleaning and manufacturing AKBs into MBRs.
System environment: Werum PAS-X MES, GMP, SAP, Microsoft Office (Word, Excel), XML
Ralph Geiger
Last position:
various small testing projects
- subproject management
- manual testing (Jira, Confluence, MS 365, XRay)
- test design
- test environment management
- concept creation
- release management, support and control of deployments
- documentation and reporting
- error analysis/tracking
Tim Conrad
Last position:
Interim Site Manager at ECOnnect Energy AS
ECONNECT Energy is bridging the energy distribution gap with marine infrastructure solutions and services for the loading and offloading of LNG, Ammonia and Carbon Capture. ECONNECT Energy has developed a cost-efficient system for safe transfer of LNG, ammonia and CO2 between vessels and storage tanks, bypassing the need for building excessive jetties, quays or dredge large areas. ECONNECT Energy is rooted in the Norwegian maritime and energy tradition and builds upon decades of experience. The core competencies are cryogenic liquids, maritime engineering, and naval architecture as well as business development within the LNG, renewable fuel and carbon capture industries.
Stakeholder and relationship management: main point of contact for clients, subcontractors, and relevant authorities, maintaining good working relationships to ensure smooth project execution
Construction management: overseeing and managing all aspects of the project site, ensuring efficient and effective execution of the project plan
HSEQ responsibility: planning and execution phase for the onshore connection
Progress tracking: monitoring project progress and reporting, with immediate notification of any deviations from the project plan
Supervision of contractors and suppliers: supervising contractors and suppliers to ensure compliance with project standards and schedules
Christina Dudko
Last position:
Digital Brand Strategy & Web Presence at Ingdilligenz GmbH
- Strategic project management in a digital environment
- Developing a website concept with a focus on brand positioning and user experience
- Content and landing page strategies
- Integration of sustainable brand messages
- Green marketing
- Project management
- Brand management
Frank Lauterhahn
Last position:
CRM Project Manager at Vendor Consult GmbH
- selecting a CTI solution with options to add chat-bot features and integrate into existing journeys and lead management processes
- defining the use cases
- creating the roadmap
- drafting the requirements specification
- creating the vendor longlist
- conducting the RFP
- evaluating the proposals
- leading the decision-making process
- reviewing the contracts
- making a purchase recommendation
Discover over 15,000 top freelancers
Statistics of experts using Computer Telephony Integration
Aggregated from the professional profiles of matched freelancers.
Experience
27 years
Position duration
1.4 years
Positions per freelancer
22
Top business areas
Information Technology, Project Management, Sales
Top industries
Information Technology, Automotive, Banking and Finance
Certification focus areas
Information Technology, Project Management, Sales
Bachelor's degree or higher
70%
Master's degree or higher
50%
Certifications per freelancer
6
Most common languages
German, English, Spanish
Speak two or more languages
92%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using Computer Telephony Integration
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
What CTI does
Computer Telephony Integration, often called CTI, links call handling with business systems. It lets a team see caller data, trigger actions from a phone event, and keep call records tied to the right contact. The result is tighter workflows across sales, service, and support.
Common uses
- Screen pops in CRM during inbound and outbound calls
- Click-to-call from contact, ticket, or case records
- Call logging, notes, and disposition updates
- Routing rules based on customer, queue, or agent status
Stack and systems
CTI often sits between a phone platform, SIP trunking or VoIP services, a CRM, and a ticketing system. Strong professionals know APIs, webhooks, authentication, and the limits of the PBX or contact center stack. They also understand browser softphones and desktop clients.
When to bring in help
Companies usually bring in freelance expertise when phone events do not reach the CRM cleanly, integrations break after a system change, or a rollout needs careful coordination. In Germany, this often comes up in distributed support teams that need stable remote workflows and clear handover across language lines.
What strong experts deliver
- Reliable call event handling and data sync
- Clean integration with CRM and ticketing tools
- Error handling, logging, and fallback logic
- Testing for routing, transfer, hold, and wrap-up flows
What to look for
A strong CTI specialist can explain call flows from the handset or softphone to the business app. They should be comfortable with SIP, IVR, queues, and contact center constraints, and they should document edge cases clearly. For projects using Genesys, Cisco, Avaya, or Microsoft Teams Phone, integration experience matters as much as coding skill.
Frequently asked questions
What clients ask us most about Computer Telephony Integration — answered in short.
Computer Telephony Integration connects phone activity with business software. Companies use it for screen pops, click-to-call, call logging, and routing based on customer data. It is common in sales, service desks, and contact centers where agents need context while a call is live.
CTI is not the phone system itself. A PBX or contact center platform handles calls, while CTI links those calls to CRM, ticketing, or workflow tools. In many projects, the challenge is making all three layers work together cleanly.
A strong Computer Telephony Integration setup usually touches SIP, VoIP, a PBX, CRM software, and a ticketing system. In larger environments, it may also connect to call recording, analytics, and identity services. The best specialists know how data moves across each layer.
Computer Telephony Integration work depends on complexity. Simple click-to-call or call logging tasks may need only a specialist who knows the phone platform and the target app. Multi-system routing, failover, and real-time screen pops need deeper integration experience.
CTI adds live phone context that CRM-only workflows do not provide. Instead of just storing contact data, it reacts to call events and can trigger actions during the conversation. That makes it better for teams that need speed and accurate handoffs.
Yes, most Computer Telephony Integration work can be done remotely if the specialist has access to the phone environment, API documentation, and test accounts. On-site time helps when the rollout touches office telephony, desk phones, or legacy systems. For German teams, clear documentation and English or German communication both help.
A capable CTI specialist often brings API design, webhooks, SIP basics, troubleshooting, and CRM integration skills. Knowledge of security, identity, and logging is also valuable. If the work includes contact center tools, understanding queue logic and call transfer behavior is important too.
Look for someone who can describe end-to-end call flows, not just one connector. A strong Computer Telephony Integration professional explains error cases, test strategy, and how call data is reconciled across systems. Good documentation and clear handover are signs of solid work.
The average hourly rate of freelancers in Germany who have used Computer Telephony Integration in their recent projects is 118 €, which corresponds to a daily rate of about 944 € based on an 8-hour working day.
Of the freelancers in Germany who have used Computer Telephony Integration in their recent projects, 70% hold at least a Bachelor's degree and 50% hold at least a Master's degree.
On average, freelancers in Germany who have used Computer Telephony Integration in their recent projects have 27 years of professional experience, with a single engagement typically lasting around 1.4 years.
The most common languages among freelancers in Germany who have used Computer Telephony Integration in their recent projects are German (100%), English (92%), and Spanish (25%).
The most common industries among freelancers in Germany who have used Computer Telephony Integration in their recent projects are Information Technology (100%), Automotive (67%), and Banking and Finance (58%).
The most common business areas among freelancers in Germany who have used Computer Telephony Integration in their recent projects are Information Technology (100%), Project Management (83%), and Sales (83%).
Main locations of FRATCH Experts, who have recently used Computer Telephony Integration
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
