FRATCH

Recommended expert

Hamburg, Germany

Experience

Jun 2024 - Present

1 year 10 months

Process Manager/CPQ Expert

Liebherr Mischtechnik

With the CPQ process change from "ETO" to "CTO", the previous tools "Selling" and "Camos CPQ" are replaced by "MS Dynamics 365" and "Configure One CPQ".
Assessment of the current vs. target state and recommendations for action.
Assessing the project from an external perspective (both technically and in terms of content).
Evaluating the Configure One system in the context of LMT.
Jointly develop a concept for further CPQ implementation and create an MVP.
Change and stakeholder management.
Product Owner for setting up follow-up projects.
Handover to business units.
Final consulting on open issues (e.g. future controlling).

Apr 2024 - Jun 2024

3 months

Hamburg, Germany

Project Manager

Friends in Loop!

Talent acquisition in the European IT network.
Creating a database of IT professionals.
Building a website with a search function for IT experts.
Client acquisition via LinkedIn (Sales Navigator).
Skills used: LinkedIn Sales Navigator, WordPress, Excel.

Apr 2022 - Mar 2024

2 years

Project Manager

Varta AG

Areas: Storage, Microservices, Solutions, CoinPower, Consumer, V4Drive.
Managing the further development of Salesforce DACH, Pardot, and related web portals (contact forms, newsletters, campaigns).
Roll-out of Sales Cloud in the USA and Asia (project proposal, project plan, milestones, risk analyses, change management, key-user workshops).
Integration of SAP R/3 (transfer of currencies, products and permissions into Salesforce), preparing for the switch to S/4 HANA.
Permission concepts managed via API (Talend), e.g. for leads and accounts from SAP and web portals that feed into Salesforce.
CTI integration (Caesaris with timio widget for Salesforce), managing external service providers for form and sales console adjustments.
Case management via Salesforce as a preparation for Service Cloud.
Managing key users, service providers and developer teams.
As Product Owner - acceptance of sprints, approval of deployments.
Functional approval of invoices (service providers and licenses).
Reporting to stakeholders, SteerCo, IT board (CIO).
Documenting the Salesforce architecture for approval by architecture management (via LeanIX).
Setting up and communicating new processes.
PKI implementation (hardware and software): creating the project proposal.
Creating and managing the project plan (timeline/milestones).
JF/Weekly - stakeholders and IT board.
Service provider selection process.
Organizing and moderating weekly meetings and workshops.
Aligning roles in the project (VARTA Storage, service providers and VARTA infrastructure) - RACI matrix.
Aligning the concepts (architecture diagram, detailed design).
Skills used: Salesforce Core Developer Console, Workbench (SOQL), Pardot, SAP R/3, Talend, Jira/Confluence, Power BI, SharePoint, Microsoft 365 (Outlook, Teams).

Jan 2022 - Mar 2022

3 months

Munich, Germany

Business Analyst/Product Owner

IU-Fernuni

Area: dual study program, B2C, B2B.
Creating and monitoring the project plan - setting milestones.
Gathering requirements from business units (study guide, marketing).
Refining and prioritizing requirements.
Managing service providers, discussing user stories for implementation sprints (refinements).
Backlog management.
Monitoring sprints and incidents (timeline control, reviews).

Sep 2019 - Dec 2021

2 years 4 months

Kleinostheim, Germany

Project Manager/Project Lead

UTA - Union Tank GmbH

Area: B2B IT applications, sales, finance, operations & support.
Managing the phased replacement of SAP CRM.
Global rollout of Salesforce and CPQ in 3 releases; creating and updating the project plan.
Change and stakeholder management.
Lead management - including checking and monitoring errors during lead conversion and transfer of accounts, contacts, and opportunities to the ERP - using Mulesoft.
Account, contact & opportunity management.
Order management and CPQ.
Analyzing and fixing permission concepts - transporting them from SAP to Salesforce.
Product definition and communication with the service provider.
Preparing and approving development sprints.
Managing transitions within sprints.
Monitoring test cases.
Stakeholder management: supporting the business unit, including creating user stories.
Maintaining and coordinating the backlog.
Salesforce training for core users in Germany, Netherlands, France, Austria and Slovakia.
Analyzing Salesforce processes and adapting them to GDPR compliance (on-/off-/cross-boarding of Salesforce users, permissions and anonymizing user data).
Inxmail integration.
Skills used: Salesforce (Sales & Service), Salesforce CPQ, Developer Console, Workbench (SOQL), SAP R/3, SAP S/4 HANA, SAP CRM, Jira/Confluence, Anypoint (Mulesoft), CAM (credit management software), Microsoft 365 (Outlook, Teams).

Jul 2018 - Jul 2019

1 year 1 month

Heidelberg, Germany

Transition Manager

Unitymedia

Area: B2B service management SME, service operation & support B2B sales & service.
Capturing and optimizing call center processes (care & repair), challenge due to customer setup from two systems after merging B2C and B2B in SAP R/3.
Gathering requirements from the specialist areas "Sales & Service / Care & Repair" (internal service processes – ITIL), turning them into user stories with offshore teams.
Approving demos (sprints and backlog).
Upgrade from SF Classic to Lightning Experience.
Leading the upgrade of Cloudsense CPQ in Lightning.
Lightning readiness impact analysis.
Lightning migration (risk & assets).
Analyzing "Customer (Employee) Experience".
Setting implementation milestones.
Executing Lightning migration (18 sprints).
Conducting/approving SIT & UAT.
Approving business validation (+ regression, end-to-end).
Analyzing/validating B2B sales & service processes.
Lightning training for key users.
Subproject: Analyzing processes for technicians for the "Door2Door-App" based on Lightning Field Service.
Used skills: Salesforce Classic (Sales & Service), Lightning Experience, Cloudsense CPQ, Jira/Confluence.

Sep 2017 - Jun 2018

10 months

Mannheim, Germany

Project Manager

Wolters Kluwer

Implementation of Salesforce / data migration from IBM AS 400.
Migration and adjustments of Service and Marketing Clouds.
Analysis of ETL/ESB processes (attribute mappings).
Test cases for cleansing (duplicate check).
Data import from legacy systems into Salesforce.
Exporting permissions to the new systems.
Monitoring data integration via Talend ESB.
Business case for migrating Service Cloud.
Business case for migrating Marketing Cloud.
Business case for migrating Tableau.
Setting up a SCRUM/KANBAN board for project and backlog management (Jira).
Used skills: SF Sales Cloud, Talend (ESB), Marketing Cloud, Tableau, Web Studio, Jira/Confluence, Trello.

Feb 2017 - Aug 2017

7 months

Munich, Germany

Salesforce Project Manager

BMW

Customizing Service and Marketing Clouds for the BMW "ReachNow" campaign, customer journey "Registration & Subscribe/Unsubscribe" (e-commerce).
Leading onshore and offshore teams.
Customer journey registration (3 sprints).
Customer journey subscribe/unsubscribe (2 sprints).
Customizing SLA-relevant tickets/milestones (5 sprints).
Requirement management for newsletter and direct mailing adjustments.
Setting up incident workflow processes.
Used skills: SF Service Cloud, SF Marketing Cloud, Lightning Experience, Web Studio, Jira/Confluence.

Jun 2016 - Jan 2017

8 months

Switzerland

IT Project Lead

Foxtrail

Analyzing and optimizing complex, automated business processes (e-commerce).
Building a knowledge base.
Operational project management of external development teams.
Mapping the following topics in Salesforce: WordPress for multisite integration (Web2Lead), Docker integration for locally created newsletters (partner portals), automated SF workflow for a camera/maintenance system, extending various services (e.g., automated ticket generation and distribution), customizing booking processes (separate booking) for sponsors.
Used skills: Sales Cloud / Lightning Experience, Lightning App Builder, Visualforce / Apex, WordPress, Docker, Jira, APIs (SOAP, WSDL, REST).

Aug 2015 - May 2016

10 months

Finland

IT Project Manager

Foxtral Finnland

Initial impact assessment for migration concept to Salesforce Lightning Experience.
Agile project management and user story approvals.
Transition for module developments: "Event Functions", "Checkout Form", "Ticket Generation".
Used skills: Sales Cloud / Lightning Experience, Lightning App Builder, SF Lightning Design System, Visualforce / Apex, GitHub / Bitbucket, jQuery / JavaScript, HTML5 / DOM / CSS, unit testing.

Feb 2015 - Jul 2015

6 months

Munich, Germany

Salesforce Analyst

EADS

Analyses and assessments for connecting HR (SAP SuccessFactors) to Salesforce.
Validating and approving mashups to use various logics and APIs for: personnel management, leads, personnel requisition (distributed cost centers), recruiting.
Skills used: MS Project, Outlook, SharePoint, Salesforce (Salesforce for HR and Salesforce Customer Success), SAP SuccessFactors, JavaScript, XML, HTML5/CSS, API (SOAP/REST).

May 2014 - Dec 2014

8 months

Eschborn, Germany

Project Manager

Deutsche Bank AG

Updated the identity and access management system (GERS) with various changes.
Operational project management (managing service providers).
Extended the application for vendors (onboarding).
Changed the criteria for access/roles (e.g., closed shops and tier partners).
Integrated BMC Remedy for ticketing & change management (ITMS).
QlikSense adjustments to the balanced scorecard for SLAs.
BISO (Business Information Security Officer) according to ISO/IEC 27001 and BSI IT Baseline Protection: Reviewing and verifying deployed software.
Skills used: QlikSense, MS Project, GERS, BMC Remedy (ticketing, change management), MS Nav Dynamics (Navision), Jira/Confluence.

Jul 2011 - Apr 2014

2 years 10 months

Business Analyst/Project Manager

HSG Zander/Bilfinger

Data analyst - capturing relevant service processes in building management, especially banking real estate (CRES).
Adjusted processes to develop the CleaningApp, a cloud application for monitoring billing processes in building management.
Output via QlikSense and NPrinting integration in a Microsoft environment.
Data migration and validation (vendor and security data, pricing and billing models).
Designing business reports (visualization) with QlikSense and INFOR BI (Alea).
Initial integration of relevant databases (OLEDB, MySQL, DB2).
Impact assessments, risk, predictive analytics.
In-house training of business management, among others, for dbAccess (verification before building access, issuing access cards, permit to work).
In-house training on creating ad-hoc reports with QlikView/QlikSense.
Implementation and customization of the ITSM tool Omnitracker for the onboarding processes of new Deutsche Bank employees.
Mapping the following processes in Omnitracker: personnel requisition, positions, onboarding of new employees, stock & order management for requesting and issuing mobile devices.
Gathering requirements from the business units and conducting refinements with the service provider Omninet.
Setting milestones, managing service providers, monitoring tests, and approving deployments.
Skills used: QlikView/QlikSense, MS Nav Dynamics ERP (Navision), NPrinting, ETL, DWH, web views, INFOR BI, OLEDB, MySQL, DB2, dbAccess.

Aug 1987 - Feb 1990

2 years 7 months

Reinbek, Germany

Offset Printer

Drescher NCR

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Manufacturing, Real Estate, Chemical, Transportation, Media and Entertainment, and Construction.

Manufacturing

Real Estate

Chemical

Transportation

Media and Entertainment

Construction

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Sales, Business Intelligence, Production, and Operations.

Information Technology

Project Management

Sales

Business Intelligence

Production

Operations

Summary

Project Manager/PM/PO/Salesforce Specialist

Prepare and execute (inter)national migration projects, ETL processes, collect/analyze data, define project goals, (specification/requirements document), structure projects, KPI planning & scheduling, project controlling, managing omnichannel projects, lead 5-20+ teams and workgroups (including offshore and cross-functional), change and stakeholder management, cost control, version control, risk and requirements management, resource planning

Languages

German

Native

Education

Oct 1990 - Feb 1993

Hamburg Technical Art School

Graphic Design · Hamburg, Germany

Jun 1987 - Jun 1987

Otto Hahn High School

High School Diploma · Geesthacht, Germany

Certifications & licenses

Biso (Business Information Security Officer)

Deutsche Bank

ERP/CRM Advanced Administration

Infor Ion Bi OfficePlus Admin And Analysis

Itil/Itsm Service Management V3

Monitoring - Automation Interface

Qlikview Designer And Developer

Stock And Order Management/Shop-Management

Statistics

Experience

Total positions 14

Experience in Manufacturing 6 y

Avg length 1 y 2 m

Longest experience 2 y 9 m

Global Experience

Countries worked in 3 (Germany, Switzerland, Finland)

Primary country Germany

Expertise

Recent roles Process Manager/CPQ Expert, Project Manager, Business Analyst/Product Owner

Main industries Manufacturing, Real Estate, Chemical

Main business areas Information Technology, Project Management, Sales

Qualifications

Certifications earned 7

Profile

Created

August 2024

Last Update

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Frank based?

Frank is based in Hamburg, Germany.

What languages does Frank speak?

Frank speaks the following languages: German (Native).

How many years of experience does Frank have?

Frank has at least 17 years of experience. During this time, Frank has worked in at least 11 different roles and for 14 different companies. The average length of individual experience is 1 year and 2 months. Note that Frank may not have shared all experience and actually has more experience.

What roles would Frank be best suited for?

Based on recent experience, Frank would be well-suited for roles such as: Process Manager/CPQ Expert, Project Manager, Business Analyst/Product Owner.

What is Frank's latest experience?

Frank's most recent position is Process Manager/CPQ Expert at Liebherr Mischtechnik.

What companies has Frank worked for in recent years?

In recent years, Frank has worked for Liebherr Mischtechnik, Friends in Loop!, Varta AG, IU-Fernuni, and UTA - Union Tank GmbH.

Which industries is Frank most experienced in?

Frank is most experienced in industries like Manufacturing, Real Estate, and Media and Entertainment. Frank also has some experience in Chemical, Transportation, and Construction.

Which business areas is Frank most experienced in?

Frank is most experienced in business areas like Information Technology, Project Management, and Sales. Frank also has some experience in Business Intelligence, Production, and Operations.

Which industries has Frank worked in recently?

Frank has recently worked in industries like Manufacturing, Chemical, and Transportation.

Which business areas has Frank worked in recently?

Frank has recently worked in business areas like Project Management, Information Technology, and Sales.

What is Frank's education?

Frank attended Hamburg Technical Art School for Graphic Design.

Does Frank have any certificates?

Frank has 7 certificates. Among them, these include: Biso (Business Information Security Officer), ERP/CRM Advanced Administration, and Infor Ion Bi OfficePlus Admin And Analysis.

What is the availability of Frank?

Frank is immediately available for suitable projects.

What is the rate of Frank?

Frank's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.