SIP Expert in Germany

Project: Process optimization & IT support in an insurance broker office.

Project activities:

• Analysis of processes and definition of requirements
• Consulting for the implementation of a cloud solution (soho)
• Installation and verification of new infrastructure HW
• Cloud installation & configuration
• Definition and creation of use cases
• Performing user acceptance tests (UAT)
• User training / training
• IT support (cloud, PC, server, printer, network)

Label: Insurance, infrastructure, configuration, training, support

Participation in the EU-funded MORANE-2 project to validate the Future Railway Mobile Communication System (FRMCS) in real-life use cases: creation of the requirement specifications for TOBA as well as the associated test specifications.

Technologies: 5GS (Radio & Core), FRMCS, MCx (MCPTT, MCData, MCVideo), MC Gateway UE, MCx Priority/Security/QoS Management, ETCS, SIP, IMS

Strategic consulting for the development and strengthening of ISMS structures (ISO 27001 / BSI IT-Grundschutz), including onboarding, gap analyses, and preparation of the IT organization for DORA requirements (ICT third-party risk) and NIS2 compliance. Auditing compliance requirements in a regulated environment.

• Managed complex CAPEX and process enhancement projects for Guidepoint, AlphaSights, L.E.K. Consulting, and NanoHelix involving cleanroom expansions, automated bioprocess systems, and validation program rollouts.
• Established and maintained comprehensive project schedules integrating engineering, validation, quality assurance, and operations milestones ensuring GMP compliance and regulatory readiness.
• Oversaw FAT/SAT coordination with vendors for bioprocess skids, monitoring instrumentation calibration, and clean utility validation protocols.

Project: Rollout of new infrastructure components

• Defined and managed the implementation of an overarching management framework with clear roles and responsibilities as part of the hardware rollout.
• Designed and established governance and control mechanisms, including the development of compliance requirements and processes for continuous quality assurance, supported by ServiceNow.
• Coordinated technical activities between service, infrastructure and specialist teams to ensure the smooth delivery and commissioning of printers and notebooks.
• Created a detailed rollout plan with specific timelines, milestones and responsibilities.
• Managed the procurement, delivery, testing, configuration, installation and on-site commissioning of hardware, including integration into existing IT systems.
• Established and continuously optimized processes for the procurement, distribution and use of printers and notebooks.
• Developed and implemented standardized provisioning processes, analyzed existing procedures, harmonized the processes involved and ensured compliance with security, compliance and quality requirements.
• Introduced agile methods to continuously improve the hardware provisioning process.
• Promoted collaboration through clear responsibilities and communication structures between internal IT teams and external service providers.
• Documented and monitored rollout progress, created rollout reports and tracked hardware implementation in real time.
• Supported change management and organized and delivered training sessions for end users.
• Created user manuals and online resources.
• Analyzed the existing hardware landscape, created hardware inventories, assessed current equipment and checked hardware compatibility.
• Developed detailed infrastructure mappings.
• Planned, organized and conducted structured interviews with key stakeholders and created requirements documents.

• Development of software and system support for RPG development.
• Development, optimization and maintenance of programs in RPG (RPG II to ILE Free Format).
• Performing integration tasks, data management as well as applying and managing system updates.
• User support and training to ensure smooth system operation.

BAFA consulting and project support for the introduction of AI solutions and AI agents.

• Analysis of existing business and customer service processes and identification of automation potential
• Design of AI-supported processes and agents for communication, support, and internal operations
• Gathering and structuring requirements with the company’s contacts
• Planning implementation and coordinating between the client, consulting, and development teams
• Consulting on the integration of AI into existing workflows and systems
• Development of use cases and prioritization based on value and implementation effort
• Support with testing, adjustments, and the rollout of solutions
• Consulting on data protection, process design, and the use of AI within the company

Methods/Technologies: AI agents, on-premises LLM, RAG, prompt engineering, process automation, API integrations, n8n, project management.

• Identified and resolved AUTOSAR violations in master code to ensure compliance with automotive software standards
• Verified product requirements against implementations using DOORS, ensuring full traceability and alignment with ISO 26262
• Managed and refined JIRA tickets, documented processes in Confluence, and maintained version control via GIT/Bitbucket
• Performed post-rebase code cleanup and validation across branches to maintain consistency in automotive software development
• Applied quality management principles to ensure compliance with automotive SPICE/ASPICE processes, including DSP and audio-related software validation
• Leveraged knowledge of Xtensa chips for low-level optimization in automotive C/C++ embedded systems

• Operation, maintenance and administration of the global network & security system landscape
• Troubleshooting and support in 2nd & 3rd levels and provide technical advice to other dept.
• Configuration of complex LAN/WAN/SD-WAN and WLAN network infrastructures (N5K, N9K, ASR 8000, Wireless Controller WLC9800, AP C91xx and VMware Velo Cloud)
• Control of external service providers as part of service and escalation management
• Implementation and monitoring of system updates (software upgrades, minor/major changes)

• Owning RAG, LLM-System, ML-ops-Pipelines for various startups in Insurance, Banking, Energy (KRITIS)

• Consulting and development of customized test strategies, quality concepts, and quality governance frameworks
• Advising on the use of artificial intelligence with a focus on AI-driven test strategies (test design, tools, automation)
• Testing AI systems and AI-powered solutions (e.g., guardrails, nondeterministic behavior, ethical and adversarial scenarios)
• Consulting and development of AI governance and compliance guidelines
• Analysis, design, and optimization of test processes
• Planning and conducting quality audits
• Preparation and facilitation of quality workshops
• Test management for digital ecosystems
• Quality management: business and process analysis
• Change, transition, and project management
• Identification and provision of suitable specialist resources
• Training seminars and courses for quality and test managers, product owners, and project managers on effective QA strategies and methods
• Professional mentoring and consulting for leaders in quality-focused management roles
• Teaching test fundamentals, design, and methods to IT professionals or career changers

• Responsible for implementing and launching a group-wide transformation program in partner management using Salesforce as the central infrastructure.

• Defined business requirements for partner management, focusing on roles and permissions, and developed a comprehensive roles and permissions concept.

• Organized and facilitated agile workshops (feature blueprinting) with stakeholders, business analysts, and architects to capture and align requirements.

• Planned, coordinated, and approved all relevant requirements for the successful rollout of partner management within the Salesforce platform.

• Prioritized epics, features, user stories, and acceptance criteria to ensure alignment with the strategic objectives of the transformation program.

• Ensured the acceptance of all necessary tests within the Salesforce infrastructure before product release.

• Collaborated extensively with international vendors and partners in agile software development, applying Scrum and Kanban principles for continuous improvement.

• Initial technical analysis of the requirements for the two applications

• Creating a system concept for the interim solution and for the final solution

• Creating the product vision, customer journey, and story map for the interim solution in close cooperation with subject matter experts

• Building a development team

• Managing dependencies and interfaces with the other applications according to Domain Driven Design principles

• Creating EPICs and user stories, and maintaining the product backlog in coordination with subject matter experts and developers

• Running sprint reviews with relevant stakeholders such as subject matter experts and management

• Analyzing the requirements for the final solution

• The interim solution was built within 8 months and was successfully used for the 2022 heating cost billing

• The interim solution has since been further developed to increase automation

• A technical concept for the final solution was created

• Handover to two internal Product Owners is currently in progress

• Project Management for an implementation of a BI Application (EURP) based on QlikView at a global client in Hattersheim
• Project Management for a global client in the automotive business (Development Project) in Braunschweig
• Overall responsibility of the time & cost-effective realization based on the given contract
• Managing 3rd party suppliers
• Coaching other project members
• Support administrative and organizational tasks
• Budget responsibility for the project