Skype for Business Expert in Germany

• Technical leadership and further development of a team of 28 IT staff (internal & external) in the areas HelpDesk/HelpLine, RHEL (Red Hat), MUREX (trading system & applications), SAP basis operations
• Managing external service providers (including FI-TS for SAP basis operations)
• Personnel, resource and budget planning for the IT department and projects
• Introducing and establishing regular communication formats (weekly status meetings, team and cross-department meetings)
• Ensuring application operations in a hybrid environment (Windows/Linux with database and web/application servers)
• Supporting transformation projects to modernize the application landscape (e.g. DevOps approaches)
• Setting up and implementing a digital IT procurement for hardware & software (e.g. with DELL)
• Developing and managing the "IT Operations DOS" department based on corporate strategy
• Preparing management reports & decision papers on IT projects, optimization potential and automation opportunities
• Representing the department in the advisory boards of the Rentenbank and ensuring regulatory compliance (BaFin §44, GDPR, BSI, MaRisk)

• Coordination and planning, execution, documentation, and analysis of test cases
• Development of test concepts considering best practices (e.g., test pyramid) with a focus on reliable, automatable test runs
• Implementation and maintenance of test cases according to the test concepts
• Technologies: Citrix Workspace, Shopify, Jira, Xray, MS Teams, MS SharePoint, Confluence, MS Office 365

• Overall project planning for resources, budget, costs, license and service contracts, cost optimization and negotiations
• Leading and managing the project team and achieving the project goals
• Leading digitalization projects and their phases such as concept, planning, change and requirements management, configuration, implementation, testing, interfaces, communication and approval
• Conducting planning meetings
• Organizing, planning and conducting team, customer and requirements workshops with up to 50 participants at operational and management level
• Main contact for technical and functional topics as well as project coordination
• Recording and maintaining backlogs (user stories and EPICs) in Jira and turning requirements into user stories and prioritizing them
• Approval and publication of online services in the Wirtschafts-Service-Portal.NRW (WSP.NRW)
• Creating and maintaining project documentation
• Planning and designing the nationwide rollout/reuse as part of the once-for-all principle via WSP/FIT-Connect
• Communication between stakeholders, customers, authorities and the Ministry of Economic Affairs, Industry, Climate Protection and Energy (MWIKE)
• Work according to the SCRUM method

Rollout of printers and PCs

• Effective management of external service providers to ensure smooth operations.
• Planning and implementation of a global rollout for 150,000 clients.
• Carrying out a comprehensive risk analysis, including overall risk, site-specific risks, and security risks.
• Successful consolidation of two existing ServiceNow systems to optimize service management.
• Close coordination with program management to achieve the project goals.

• Requirements analysis and replacement of local SharePoint as CMDB with open source NetBox to prepare for deploying Cisco ACI (SD-WAN) with Microsoft Azure
• Coordination with systems like Checkmk and Grasp
• Introduction and coordination of cmdbsyncer as CMDB data hub; further development of the syncer with Kuhn & Ruess GmbH
• Implementation of SNMPv3 on AIX LPAR/VIO, Linux, Windows, SAN/storage, network components (Cisco switches, F5 load balancers, Palo Alto and CheckPoint firewalls, iLO boards)
• Deployment and further development of the network scanner JDisc in cooperation with the vendor (Utimaco HSMs, Linux detection)
• Integration of NetBox, JDisc, and cmdbsyncer into the infrastructure using Docker containers
• End-user training: preparation, creation of materials, and delivery
• Creation of data flow and network diagrams
• Population and planning of IPv4/IPv6 with NetBox including VLAN import
• Dual-stack setup of servers and clients with IPv4 and IPv6
• Connection of REST interfaces for Checkmk, JDisc, vSphere, HMC, i-doit, NetBox Software: Confluence, Jira, MS Office 365, Teams, i-doit, NetBox, JDisc, cmdbsyncer, DB Visualizer, vSphere, HMC

• Overall coordination of service providers for all infrastructure topics at a production site being set up in Baden-Württemberg
• Design and finding solutions for internet connectivity, building office communication networks, setting up WLAN in production and administration buildings, IP address management, password policies, time tracking, access control systems, backup strategies, emergency power planning, operating concepts, cost planning, event management, workplace setup including laptop/mobile phones/telephony, remote support, print servers
• Selecting suitable external service providers and planning to meet needs for spare parts, repairs, on-site service, network and workplace support including on-site system replacement by providers
• Choosing suitable external service providers for facility management and building technology (fiber optic connections, data center infrastructure, cable ducts etc.)
• Coordination with clients and service providers
• Escalation management, schedule control
• On-site presence for service meetings and managing service providers

• Agile project "PEPSi annual vacation planning MVP Lite" (digitalization project).
• Definition of state transitions for the JUP Lite functionality.
• Creation of user stories for login/logout and registration.
• Quality assurance of the business-side concept.
• Preliminary analysis for the transformation from the old PersPlan to DigiPEP.
• Tools used: Signavio, MS Office (Excel, Word, PowerPoint), Jira, Confluence, Mural, Miro, Conceptboard, MS Teams, Mattermost.

• Responsibility, also as rollout manager, for the successful transition of a basic OZG platform into the client's standard operations by planning and implementing measures along Service Transition and Service Operation according to ITIL, including workshops in a SAFe environment with more than 40 operational stakeholders
• Building and maintaining cross-organizational stakeholder relationships by organizing and running various information sessions on technical configurations and user guides (platform and EfA services)
• Designing and improving various operational and project documents such as the ITIL operations manual, OLA, SLA, service support concept and rollout instructions
• Modeling project-based processes according to BPMN 2.0, EPK and UML related to OZG services with the goal of integrating them into the operational e-government process landscape (SOA)
• Coordinating operational stakeholders and KPI reporting to the project management team using agile methods according to SAFe
• Tech stack / tools: Microsoft 365 (SharePoint, OneNote, Outlook, Teams), Skype for Business, Cisco Webex, ADONIS, MindManager, Jira, Confluence

• Analyzing and evaluating established corporate tools (Jira, Confluence, MS Teams, MS Planner, MS Project)
• Process redesign, transition support for external backend service providers
• Developing target agreements for the production plants involved worldwide
• Coordinating cross-functional requirements from plant teams and creating timelines with dedicated milestones (Gantt charts, etc.)
• Redesigning the project scope in Jira/Confluence and training in agile methods
• Carrying out requirements analyses and detailed development according to the V-model (project management)

• Regionally active management consulting for succession planning, crisis management, restructuring, financial communication, and optimization of workflows and processes for corporate management for small and medium-sized enterprises.
• Contributed to the development toward a more holistic consulting approach
• Various talks on the topic of people in mid-sized companies
• Contact person for all staffing topics

• Workshop preparation and facilitation for the BMW digital team to plan the Matko Cockpit product delivery for the second half of the year.

• Team building and preparation of the Matko Cockpit product delivery roadmap.

• Stakeholder alignment and workshop design.

• Managing the workshop agenda, identifying focus topics, and topic prioritization.

• Review of team sentiment and capturing impressions.

• Identification, summary, and documentation of action items.

• Methodologies used: Ice Breaker, Brain Storming, Story Points, Magic Estimation, Hypothesis Statement, Problem Statement, Dot Voting, and Parking Lot.

• As part of the project, I was responsible for operating a Citrix farm for 600 users, including optimizing the user experience and ensuring high availability.

• I managed and optimized the entire application landscape of a major customer, evaluated and implemented application updates, and ensured the compatibility and security of the software in use.

• I managed user accounts, implemented security policies, and monitored system performance.

• I administered Azure Entra ID to control identities and access rights, implemented security policies, and synchronized on-premises directories with the cloud.

• I implemented and managed Microsoft Intune for central management of client devices, including the configuration and management of BitLocker for disk encryption.

• I managed file servers and NTFS permissions to ensure secure and efficient data access management.

• I handled change requests and last-level support tickets efficiently to solve complex system issues and improve user satisfaction.

• I supported and advised the customer team on various topics and projects, identified areas for improvement, and implemented best practices.

Technologies used:

• Citrix XenApp and XenDesktop
• Microsoft Windows Server 2012R2 and 2022
• Exchange 2016 and Exchange Online
• Entra ID (Azure AD)
• Entra ID Connect
• BitLocker
• PowerShell scripting
• Microsoft Intune
• LDAP (Lightweight Directory Access Protocol)
• DNS services (Domain Name System)
• Active Directory Certificate Services (AD CS)

• Business development in the Middle East (Abu Dhabi, Dubai, Ras al Khaimah, Oman, Bahrain, Qatar) for PE management consulting and leadership training, training and further education, HR development
• Active participation in delegation trips to Oman, Dubai, Abu Dhabi and Bahrain/Qatar including follow-up support and customer visits on site, preparation of training and consulting offers, negotiations with local and international contacts
• Networking and sales on site (Abu Dhabi and Dubai) in cooperation with a local consulting and business development company

• Developing brand, social & digital strategies for brands and agencies, e.g. “Hypoport I&P brand strategy” (09/2022), “MAN Social Media Strategy” (03/2022, Accenture Song).
• Interim leading strategy teams, e.g. ‘Head of Strategy’ (01-05/2021, We are social).
• Planning & facilitating design sprint workshops for brands, e.g. “Router finder”, incl. prototype development (02/2020, AVM).