Microsoft SharePoint Expert in Cologne

Transformation assignment: IT Operating Model and Governance

• Management of the operationalization of a new IT operating model for a service- and customer-oriented organization in the managed services and Microsoft 365 environment.
• Translation of the target organizational model into concrete roles, responsibilities, organizational elements, decision-making paths and collaboration principles.
• Design and operationalization of a layered model with autonomous delivery teams, supporting units and clearly defined governance functions.
• Design of governance for Service Delivery Management, People Leads, Global Service Owners (GSO), operational teams, clusters and management committees.
• Structuring of the transformation rollout into ramp-up, implementation, hardening and operations, as well as development of kick-off, communication and feedback formats.
• Further development of PMO and office structures as well as portfolio and workforce management to create transparency around resources, risks, dependencies and decision requirements.
• Facilitation of cross-functional workshops and decision-making meetings, and translation of different stakeholder interests into actionable principles, rules and measures.

Interim assignment: IT Service and Operations Management

• Assumption of operational responsibility for Citrix and AD/Access, including incident, escalation, transition and quality management in day-to-day operations.
• Clarification of operational interfaces and clear separation of responsibilities between internal units, Service Delivery Management and external service providers.
• Conduct of structured GAP analyses of existing service descriptions, preparation of make-or-buy decisions and clarification of roles with KPI integration.
• Management of conflicting objectives, dependencies and escalations in complex customer, operations and transformation situations.

Selected results

• The transformation target model was translated into directly applicable roles, governance rules, organizational elements and rollout formats.
• Decision-making paths, responsibilities and interfaces between operational delivery, supporting functions and management were described transparently and bindingly.
• The foundations for self-organized teams, standardized service descriptions and reliable portfolio, resource and management transparency were established.

Methods: Operating Model Design, Governance Design, RACI, GAP Analysis, Stakeholder Analysis, Workshop Facilitation, Change Communication, Risk and Escalation Management, KPI and Service Management

Analysis and optimization of end-to-end processes in various business areas such as sales, procurement, order processing, and logistics. Redesign of the ERP system. Identification of optimization potential, especially in areas with media discontinuities and manual activities, as well as creation of a prioritized transformation roadmap with clear business cases and implementation recommendations. Management of automation initiatives. RPA at the production site in China. Evaluation and introduction of relevant AI use cases, as well as building basic AI capabilities within the organization. Training internal project team members and supporting them throughout the transformation process to develop a culture of continuous improvement. Close collaboration with IT and external implementation partners, with reporting to senior management.

Main responsibilities and achievements:

• Analysis of business processes and design of automated processes
• Training and support for employees in China and Germany
• 20% cost savings in logistics
• Regular status reports to senior management

With project PRIZMA, DB will modernize its infrastructure on the one hand, and develop a fail-safe IT landscape on the other hand, which can be restored quickly and securely in case of a disaster.

• Capture current architectures of existing systems as well as methodical consulting and development of target architectures
• Deepen and maintain the building plan / target IT landscape
• Implement technical architecture concepts & architecture descriptions
• Implement migration concepts for updating and further developing the platform and information systems
• Assess submitted improvement suggestions as part of the project
• Capability management: identify capability gaps, develop target visions, and support transformation planning within the enterprise architecture.
• Create a compatibility matrix of the components in use and compare dependencies of specific versions
• Create an IT concept for extending the platform with the following topics: hardware and software requirements, security, licensing, high availability, load balancing, backup & recovery, update strategy, monitoring integration, etc.
• Coordinate with business architects as well as technical architects from the cross-functional architecture area of the PRISMA program for the topics (backup, Active Directory, monitoring, Citrix, and business applications ...)
• Status meetings and alignment of project planning with the Release Train Engineer / Project Manager
• Advise the Release Train Engineer / Project Manager in identifying project risks
• Advise the System Architect Engineers in steering the implementation of the concept
• Implement the IT concept
• Document the infrastructure

Label: MS Project, LINUX, Windows, ORACLE, Java, REST, SharePoint, Microsoft Exchange, UML, Enterprise Architect, BPMN, AZURE, AWS, V-MODEL, Micro Service, VisualStudio, SAP S/4HANA, SCRUM(SAFE), ESB (TIBCO), Python, Innovator, LeanIX (TOGAF), Ansible, Ansible Tower, Ansible Automation, ROBOT, SpringBoot

Successful delivery of projects on behalf of customers:

• -> 2023 – present: Project management for the consolidation of sites/data centers for a large telecommunications provider (infrastructure project, customer: Telefonica)

• Opening and preparing new sites

• Application migrations

• Decommissioning and handover of old sites

• -> 2021 – 2022: IT multi-project management for a large car leasing company (customer: Athlon)

• Migration of applications to the cloud and to another data center

• Additional projects to expand and optimize the application landscape

• -> 2021: Project management for the development of a platform providing internet access on aircraft operated by various airlines (customer: m3Connect/German Telekom)

• -> 2017-2020: Responsible management of an IP network consolidation (infrastructure project, customer: Cisco/Vodafone) at a large telecommunications provider

• Planning and coordination of migrations and their rollout

• Team leadership and integration of different teams (network operators, hardware and service providers)

• Project: ESU Windows and SQL Server consolidation / Configuration Management in ServiceNow
• Creation of an as-is analysis of all servers worldwide
• Creation of an as-is analysis of all SQL servers worldwide
• Creation of requirements analyses for SQL and server migrations
• Coordination of requirements with partners for migrations to Hyper-V (on-premises) or Azure Cloud
• Moderation of jour fixe meetings
• Creation of roadmaps and solution models for server migrations
• Setup of test scenarios
• Moderation of workshops for the introduction of a Global Admin Team
• Creation of data models (CMDB) in ServiceNow
• Conducting workshops for the CMDB data model
• Creation of solution models for the CMDB
• Creation of seamless configuration and work documentation for the CMDB
• Creation of reports for license management
• Creation of KPIs for data quality in ServiceNow
• Creation of a service catalog
• Moderation of workshops for creating service requests
• Interface between needs analysis and ServiceNow development team
• Systems used: Windows 7, Windows 10, Microsoft Office 365/2010, Windows Server 20xx, SQL Server 20xx, SharePoint, Azure Cloud, Hyper-V, ServiceNow, various tools

• Coordination and planning, execution, documentation, and analysis of test cases
• Development of test concepts considering best practices (e.g., test pyramid) with a focus on reliable, automatable test runs
• Implementation and maintenance of test cases according to the test concepts
• Technologies: Citrix Workspace, Shopify, Jira, Xray, MS Teams, MS SharePoint, Confluence, MS Office 365

• Structured analysis and evaluation of business processes

• Gathering, documenting, and prioritizing requirements

• Creating business-friendly and technically executable process models

• Use of Camunda tools

• Deriving requirements and interfaces from BPMN diagrams

• Coordination with stakeholders and business units

• Translating business requirements into technical solution designs

• Implementing efficient and tailored applications

• Systematic collection, analysis, and documentation of requirements

• Prioritizing and validating requirements in close collaboration with stakeholders

• Alignment between business and development to ensure shared objectives

• Creating use cases, user stories, and acceptance criteria

• Continuous requirements and change management throughout the project lifecycle

• Define project goals and create project plans

• Delegate tasks and monitor project progress

• Monitor budgets and inform stakeholders

• Mendix: Architecture, development, and maintenance of custom applications (Microflows, Domain Model, Security, XPath)

• Modeling Mendix workflows for process optimization

• Develop scalable apps with Mendix including REST/SOAP integration with SAP, SQL, Azure & SharePoint

• UI design for Mendix using Atlas UI, Fluent UI, HTML, CSS, JavaScript

• Develop web & mobile apps with Mendix using agile methods (Scrum, Kanban)

• Implement business logic with Mendix Microflows and Nanoflows

• Performance optimization and architecture improvements for Mendix applications

• Conduct Mendix training

• Create technical documentation and best practices for Mendix

• Coaching and mentoring for low-code development with Mendix

• AI-assisted creation of test cases and test data
• Creation of test cases based on requirements
• Execution of manual tests
• Defect documentation, retesting and tracking

Technologies & Tools: SCRUM, Jira, Confluence, Zephyr Scale

• Responsibility, also as rollout manager, for the successful transition of a basic OZG platform into the client's standard operations by planning and implementing measures along Service Transition and Service Operation according to ITIL, including workshops in a SAFe environment with more than 40 operational stakeholders
• Building and maintaining cross-organizational stakeholder relationships by organizing and running various information sessions on technical configurations and user guides (platform and EfA services)
• Designing and improving various operational and project documents such as the ITIL operations manual, OLA, SLA, service support concept and rollout instructions
• Modeling project-based processes according to BPMN 2.0, EPK and UML related to OZG services with the goal of integrating them into the operational e-government process landscape (SOA)
• Coordinating operational stakeholders and KPI reporting to the project management team using agile methods according to SAFe
• Tech stack / tools: Microsoft 365 (SharePoint, OneNote, Outlook, Teams), Skype for Business, Cisco Webex, ADONIS, MindManager, Jira, Confluence

AI Strategy & Enablement for SMEs Management consulting – SMEs (e.g. marketing boutique, IT & office services)

Concept and delivery of structured AI introduction and strategy workshops for small and medium-sized businesses. Result: Practical AI status assessment, prioritized use case list, and management decision template as the basis for the next steps in the company’s AI development.

Activities

• Needs analysis and individual preparation of the consulting formats
• Facilitation of a structured AI status assessment including vision, mission, and target picture
• Identification and prioritization of relevant AI use cases and action fields
• Creation of management decision templates and roadmaps
• Raising awareness for opportunities, risks, and success factors of AI introduction
• Support for first customers with AI-supported automation scenarios
• Supporting people and teams through the change process of AI introduction (CM)

Methods / Tools / Technologies

Methods:

• AI status assessment & use case analysis
• Workshop moderation / facilitation
• Requirement Management
• Change Management (PROSCI)

Tools:

• Generative AI tools (e.g. ChatGPT, Claude)
• Automation/AI coding tools (e.g. n8n, Claude Code, Visual Studio, Antigravity)

Technologies:

• Prompt engineering
• AI workflow automation

• Led the global HRIS transformation program (16 country units): program setup, PMO, phase planning, status reporting, and steering up to partner/SteerCo level
• Built an HR readiness assessment framework (6 dimensions, weighted scoring) as a decision basis for implementation and AI maturity — mandated by the board as the project outcome
• HR process architecture: analysis of 80+ level-3 processes and 87 ISO process documentations across 13 country clusters; gap analysis and harmonization roadmap
• Designed agentic AI HR processes (hiring, onboarding, probation period management) on SAP S/4HANA Private Cloud and ServiceNow — human-in-the-loop design, process screening for agentic potential, decision paper at partner level
• HRIS market analysis: vendor screening, criteria framework, and evaluation logic for system selection
• HR target operating model: organizational analysis, archetype framework (9 dimensions), governance design for a global HR function
• Self-assessment tools and workshop formats for 16 country HR teams incl. nomination and stakeholder management; SharePoint project hub and communication architecture
• AI-supported consulting delivery: my own Claude-based working model for analysis, document creation, and project management — one consultant delivering program output

• Full product responsibility from a business perspective: requirement analysis, UX design, product strategy, and go-to-market implemented without an internal dev team using fully AI-supported development (Claude Code / Anthropic)
• Technical differentiation: KRITIS-compliant air-gapped deployment (Windows/NSIS), GDT interface for PVS integration, DATEV-LODAS export for payroll
• Managed pilot operation with initial external client (Dormagen medical practice): structured requirement gathering, test support, error analysis, and release management
• Developed rollout and sales strategy for market entry in the segment of private practices and small medical centers
• Human-in-the-Loop development principle: business decision → AI implementation → manual review → approval → release – each sprint documented in Jira (TIME project), every change traceable via co-authored commits
• Product outcome: Tauri/Rust desktop app with GDT watcher, multi-tier model (Starter/Professional/Enterprise), cloud mirror on Hetzner/Traefik, complete ISMS framework based on ISO 27001 and BSI basic protection as product foundation
• Direct method validation for the test manager role: hands-on experience with quality assurance of AI-generated products from a user perspective, review gate discipline, release approval under GDPR and the EU AI Act

• Design, rollout and initial population via AI of a cloud-based, group-wide central contract management database at the IT subsidiary of a leading European retailer, including integrated IT-supported contract processes
• Concept paper (pre-study) for operationalizing a central provider management (DORA, Supply Chain Act, EU Supply Chain Directive CSDDD) as part of the structural realignment of a digitalization partner within the Sparkassen-Finanzgruppe
• Strategic establishment of a new central unit, including drafting functional requirement specifications for contract and process management and a document management system for a digitalization partner of the Sparkassen-Finanzgruppe
• Strategic organizational study in the public sector to implement the maturity model under the Public Health Service Digital Pact (process evaluation, task analysis, SWOT analysis, staffing assessment)
• Interim IT project leadership for a private building society to restructure project organization during the technical and strategic-process redesign of central end-to-end processes on the new technology platform of the website for the largest nationwide mortgage broker
• Ensuring strategic and operational readiness of Hessian vaccination sites as a program management consultant in the politically sensitive "Vaccination IT" project for the Hessian Ministry for Integration and Social Affairs
• Interim management of the IT project portfolio with partner associations at a data center as part of the multi-year professional development plan and annual IT planning
• Migration of legacy data from merged regional banks into the system landscape and delivery pipeline of the entire bank to reduce costs and optimize the business portfolio
• Coaching a consulting firm in establishing and growing the credit topic in financial services banking by integrating innovative blockchain technology
• Strategic economic realignment of conference centers in the D-A-CH region for sustainable viability, considering profitability requirements, including negotiation mandate for the sale of a conference center at a non-profit organization

• Taking over the troubled project from the internal project management and successful turnaround of project phase 1 (cutover of approx. 1000 servers (VMs)/standard desktops, specialized desktops)
• Responsible project management for the successful phase 1 transition (planning in the shortest possible time followed by implementation (very successful with low ticket volume))
• Stakeholder management – taking over direct (daily before cutover) communication with the client from the Chief Operation Manager in the format of regular meetings in taskforce mode. Rapid rebuilding of the previously lost trust base and restoration of the client relationship for optimal satisfaction
• Taskforce mode to eliminate all existing issues/showstoppers before cutover
• Scope clarification, setup, and scheduling of phase 2 activities (e.g. silo/admin servers)
• Kick-off of phase 2 / handing the project back to the success line for the internal project management/line to handle the remaining defined topics
• Establishing, preparing, and conducting steering committees with V-1 management to align the guardrails
• Moderation of various regular meetings and operational workshops
• Participation in the lessons learned with the client to address dissatisfaction related to the internal project management (before my start! They are extremely satisfied with my work)
• Tools: Atlassian Suite (Confluence/JIRA), MIRO, Sharepoint; MS Office (PowerPoint, Excel, MS Project)