Microsoft Teams Experts in Hamburg

• Prepared and reviewed quarterly royalty settlements for licensors across music, publishing and media brands, including minimum guarantees, recoupment, returns reconciliation and process optimisation.
• Reconstructed historical licensing data for an external audit by a major US studio, covering music publishing and recorded music across ROW and AUS, and coordinated the resulting statements with the licensor.
• Supported the reconciliation of music royalties with the German collecting society and its international hub for 2018 to 2024.
• Assessed licensing data for accruals and provisions, and structured metadata for contract negotiations.
• Designed target processes and SOPs for a royalty automation tool and accompanied testing during rollout.

Negotiation and conclusion of works council agreements on Workday and other topics I Advice on and implementation of employment law projects in the HR context I Transfer of comple- x employment and works constitution law issues into practical solutions I Workday

As a Council Member at GLG (Gerson Lehrman Group), the world’s leading expert network, I provide organizations, investment firms, and consulting companies with expert discussions on demand – wherever specialized knowledge in information security, IT governance, and regulatory compliance is needed.

My assessments are based on many years of practical experience in highly regulated industries: from building and implementing information security management systems (ISMS according to ISO 27001), IT risk and vulnerability management, and business continuity (ISO 22301) to the practical implementation of European regulations such as DORA, NIS2, BAIT, and the Cyber Resilience Act (CRA).

The cooperation is project- and discussion-based. I provide decision-makers with a practical perspective gained from real-world experience on cyber risks, security governance, and operational resilience – exactly when it is needed.

• Orchestrate cross-functional delivery across organisational units in the Connectivity domain, aligning teams around integrated end-to-end, customer-testable value rather than isolated component delivery.
• Drive a shift from local component optimisation towards shared outcomes and a common delivery goal, increasing focus and enabling significantly faster integrated delivery.
• Coordinate across 15 cross-functional organisations in a highly complex OEM environment; bring Product, Engineering, Programme Management and specialist functions together to resolve dependencies and improve decision-making.
• Coach Product Managers, Product Owners and stakeholders on product responsibility, prioritisation, outcome orientation and aligned backlogs.
• Use Claude through an AWS Bedrock integration to analyse Jira and Confluence content, identify patterns, dependencies and quality gaps, and support structured product and delivery decisions.
• Establish AI-native requirements excellence with LLM-supported quality gates for epics, features, stories, acceptance criteria, roadmaps and task breakdowns; scale adoption through templates and prompt playbooks.

Migration from Exchange 2016 to Exchange 2019 and Exchange Online, as well as the introduction of a backup solution and an archiving solution. The goal was to securely modernize the email and archiving infrastructure in compliance with legal requirements and ensure high performance.

Responsibilities as IT PROJECT MANAGER: Overall project management and operational coordination / Ensuring compliance with budget and resource limits / Ensuring project objectives are met / Ensuring compliance with regulatory requirements and policies, including ISMS, ITIL, and data protection requirements / Preparing and presenting management reports for the project sponsor and steering committee / Coordinating cross-functional teams across Exchange, network, data protection, and IT security / Planning and carrying out the migration from Exchange 2016 to Exchange 2019 / Planning and carrying out the migration from Exchange 2019 to Exchange Online / Planning and introducing a backup solution for Exchange Online / Coordinating an EU-wide tender for an archiving solution, including market research with potential suppliers / Planning and introducing an archiving solution for Exchange Online / Coordinating and preparing the BAS notices required for the project / Coordinating and aligning with stakeholders (for example, business units, external service providers, and suppliers) to define requirements and deliver solutions

Technical environment: MS Exchange 2016, MS Exchange 2019, MS Exchange Online, MSOffice, MS Planner, MS Powerpoint, MS Project, MS Teams, CodeTwo, Hornet Security

• Responsible for the end-to-end planning, conception and operational implementation of content production for Queisser Pharma and Doppelherz International, including the coordination of video and photo productions for international content.
• Strategic planning, management and implementation of the D2C content strategy for Doppelherz Germany, especially for platforms such as Amazon, to increase reach, engagement and conversion.
• Independently developed and implemented the collagen beauty campaign and organized and managed the Doppelherz image film project, including close coordination with internal departments, external agencies and production service providers.
• Ensured deadlines, budgets and quality standards while consistently adhering to the Doppelherz guidelines.

Energy, transmission system operator · Desktop, web application

• Products Digitalisation of the grid connection process; master data and processes of market locations; balancing of virtual MaBiS aggregate time series; the group's first searchable catalogue and visual UI pattern library

• Planning, running and analysing qualitative in-depth interviews: more than 100 interviews with external market partners and internal departments

• Designing qualitative interviews including interview guides and evaluation logics; recruiting and scheduling participants

• Analysing, preparing and presenting research findings as usability reports and result reports

• Translating research findings into UX and design requirements and deriving prioritised recommendations for improvement

• Presenting analysis and research results to departments, product owners and decision makers in a form suited to each audience

• UX research for internal enterprise and line-of-business applications along regulated market processes

• Quantitative methods: online surveys for roadmap prioritisation, questionnaire studies, definition and measurement of UX KPIs

• Facilitating requirements workshops; gathering, analysing, describing, agreeing and documenting functional and non-functional requirements

• Developing user flows and customer journeys; building and providing UX standards, methods and capabilities (UI pattern library)

• Working in product and project teams under Scrum, taking part in all subject-matter meetings and Scrum events

Impact Took three software products to launch

Tools Condens, Miro, FigJam, Figma, Whimsical, Microsoft Teams, Typeform

traigo is VTG's digital rail logistics and fleet management platform. It processes large volumes of telemetry, mileage, geofence, sensor and wagon-movement events in near real time and provides operational services for rail logistics customers across Europe.

As part of Team Customer Selfcare, I worked on the design, implementation, optimisation and operation of large-scale backend services and event-driven processing pipelines — covering both feature development and operational ownership of business-critical production systems. I also regularly acted as first responder for production incidents, data inconsistencies and performance investigations across multiple distributed services.

• Design and implementation of event-driven backend services.
• Migration and replacement of legacy processing pipelines.
• Development of replay / rebuild mechanisms for large event datasets.
• High-throughput asynchronous event processing on SNS / SQS.
• Database and query optimisation for PostgreSQL and DynamoDB.
• Design of scalable read / write models and aggregation pipelines.
• Production troubleshooting and operational support.
• Performance tuning and infrastructure scaling.
• Design and stabilisation of integration and system tests.
• Technical concepts, architecture documentation, and cross-team collaboration.
• Support the further development of existing GitLab CI/CD pipelines

Geofence & Wagon Stay Processing

• Algorithm to detect vehicles within geofences (entry, exit, dwell time).
• Event sourcing with guaranteed chronological order within the affected time window.
• Refactored geofence event and wagon-stay processing logic for performance.
• Resolved race conditions and event-ordering problems in distributed services; server-side filtering, aggregation and optimised query pipelines.
• Repair and replay tooling for corrupted or inconsistent movement data.

Fleet Metadata & Mileage

• Modernised the service; migrated storage from DynamoDB to PostgreSQL to improve traceability and accelerate new features.
• Scalable mileage aggregation and replay mechanisms.
• Read / write models and optimised queries for high-volume mileage calculations.

Sensor & Telematics Integration

• Integrated telemetry and sensor processing pipelines.
• Snapshot and state-calculation logic for sensor systems.
• APIs and persistence models for wagon sensor data; data-quality improvements.
• Further development of a service using gRPC for intra-service communication.

Movement Segment Processing & Routing

• Migrated services to new movement-segment event streams.
• Built replay and rebuild tooling for segment correction.
• Optimised throughput and reliability for high-volume event processing.

Condition Monitoring & Wagon Analytics

• APIs and backend services for wagon condition monitoring.
• Brake-wear prediction processing and wagon analytics functionality.
• PostgreSQL views and optimised query models for operational dashboards.

Operational Reliability - First Responder

• Investigated production incidents and distributed-system failures; DLQ analysis, replay and operational recovery.
• Tuned database performance and AWS infrastructure under production load.
• Improved observability, monitoring and operational tooling.
• Supported rollout strategies, monitoring and post-deployment stabilisation.

• Industry: Health Care/ IT
• Tools: Internet, telephone, email, Confluence, Azure DevOps, DISweb, Microsoft Teams, Microsoft Office, FHIR
• Requirements engineering for implementing the e-prescription in an existing PVS and a web-based dialysis monitoring system
• Implementation of the archive and exchange interface of the KBV
• Creation and maintenance of user stories and backlog maintenance
• Stakeholder management and support for developers in implementing the user stories
• Reporting to management and conducting refinements

• General ledger accounting
• VAT
• ZM reports
• Z4 reports
• Z5a reports
• Intercompany reconciliations

• Design and integration of complex applications based on market and segment-specific customer journeys
• End-to-end project management from software/process design to rollout
• Stakeholder management and requirements engineering
• Business and process analysis
• Business strategy and business development
• UI/UX design and management
• Accessibility according to WCAG 2.0 and BITV 2.0
• CRM/CMS integration and digital marketing management
• Design thinking and software integration management
• Kanban, Scrum and agile methods
• Planning, design and integration of marketing experience platforms and marketing planning platforms
• Definition of customer journeys and conversion optimization

• Atlassian & Business expert
• Lead of 1st, 2nd and 3rd level support, process mapping, process optimization, introduction of a project standard (global user management and documentation) and development of a collaboration platform to optimize teamwork, data management, reporting, ERP transformation
• The client is a sustainability-focused chemical park and offers its employees a full service for the Atlassian product suite. In addition, the adoption of the ERP software by employees, the improvement of data quality and internal exchange or collaboration should be promoted by sharing knowledge and best practices
• Process and standards development
• Project configuration and creation of technical concepts
• Workshops with employees
• Development of scalable solutions and processes and their optimization/automation
• Coordination with department process owners and management
• Process mapping and further development
• Data migration and data mining
• Lead as Scrum Master
• Dashboard for project management with project overview / development of reporting structures

• Responsible for sales, including marketing, as well as financial controlling.
• Nearly six years of experience in project management, project development and construction consulting.
• Applying specialist knowledge to support business development and administrative management.

• Bridging the Head of Finance position until it was filled again
• Use of SAP R/3
• Hybrid working model
• 10% English