Microsoft Teams Expert in Hamburg

• Orchestrate cross-functional delivery across organisational units in the Connectivity domain, aligning teams around integrated end-to-end, customer-testable value rather than isolated component delivery.
• Drive a shift from local component optimisation towards shared outcomes and a common delivery goal, increasing focus and enabling significantly faster integrated delivery.
• Coordinate across 15 cross-functional organisations in a highly complex OEM environment; bring Product, Engineering, Programme Management and specialist functions together to resolve dependencies and improve decision-making.
• Coach Product Managers, Product Owners and stakeholders on product responsibility, prioritisation, outcome orientation and aligned backlogs.
• Use Claude through an AWS Bedrock integration to analyse Jira and Confluence content, identify patterns, dependencies and quality gaps, and support structured product and delivery decisions.
• Establish AI-native requirements excellence with LLM-supported quality gates for epics, features, stories, acceptance criteria, roadmaps and task breakdowns; scale adoption through templates and prompt playbooks.

Energy, transmission system operator · Desktop, web application

• Products Digitalisation of the grid connection process; master data and processes of market locations; balancing of virtual MaBiS aggregate time series; the group's first searchable catalogue and visual UI pattern library

• Planning, running and analysing qualitative in-depth interviews: more than 100 interviews with external market partners and internal departments

• Designing qualitative interviews including interview guides and evaluation logics; recruiting and scheduling participants

• Analysing, preparing and presenting research findings as usability reports and result reports

• Translating research findings into UX and design requirements and deriving prioritised recommendations for improvement

• Presenting analysis and research results to departments, product owners and decision makers in a form suited to each audience

• UX research for internal enterprise and line-of-business applications along regulated market processes

• Quantitative methods: online surveys for roadmap prioritisation, questionnaire studies, definition and measurement of UX KPIs

• Facilitating requirements workshops; gathering, analysing, describing, agreeing and documenting functional and non-functional requirements

• Developing user flows and customer journeys; building and providing UX standards, methods and capabilities (UI pattern library)

• Working in product and project teams under Scrum, taking part in all subject-matter meetings and Scrum events

Impact Took three software products to launch

Tools Condens, Miro, FigJam, Figma, Whimsical, Microsoft Teams, Typeform

• Responsible for the overall planning, concept development, and operational implementation of content production for Queisser Pharma and Doppelherz International, including the coordination of video and photo productions for international content.
• Strategic planning, management, and implementation of the D2C content strategy for Doppelherz Germany, especially for platforms such as Amazon, to increase reach, engagement, and conversion.
• Independently developed and implemented the collagen beauty campaign and organized and managed the Doppelherz brand film project, including close coordination with internal departments, external agencies, and production service providers.
• Ensured deadlines, budgets, and quality standards while consistently following the Doppelherz guidelines.

traigo is VTG's digital rail logistics and fleet management platform. It processes large volumes of telemetry, mileage, geofence, sensor and wagon-movement events in near real time and provides operational services for rail logistics customers across Europe.

As part of Team Customer Selfcare, I worked on the design, implementation, optimisation and operation of large-scale backend services and event-driven processing pipelines — covering both feature development and operational ownership of business-critical production systems. I also regularly acted as first responder for production incidents, data inconsistencies and performance investigations across multiple distributed services.

• Design and implementation of event-driven backend services.
• Migration and replacement of legacy processing pipelines.
• Development of replay / rebuild mechanisms for large event datasets.
• High-throughput asynchronous event processing on SNS / SQS.
• Database and query optimisation for PostgreSQL and DynamoDB.
• Design of scalable read / write models and aggregation pipelines.
• Production troubleshooting and operational support.
• Performance tuning and infrastructure scaling.
• Design and stabilisation of integration and system tests.
• Technical concepts, architecture documentation, and cross-team collaboration.
• Support the further development of existing GitLab CI/CD pipelines

Geofence & Wagon Stay Processing

• Algorithm to detect vehicles within geofences (entry, exit, dwell time).
• Event sourcing with guaranteed chronological order within the affected time window.
• Refactored geofence event and wagon-stay processing logic for performance.
• Resolved race conditions and event-ordering problems in distributed services; server-side filtering, aggregation and optimised query pipelines.
• Repair and replay tooling for corrupted or inconsistent movement data.

Fleet Metadata & Mileage

• Modernised the service; migrated storage from DynamoDB to PostgreSQL to improve traceability and accelerate new features.
• Scalable mileage aggregation and replay mechanisms.
• Read / write models and optimised queries for high-volume mileage calculations.

Sensor & Telematics Integration

• Integrated telemetry and sensor processing pipelines.
• Snapshot and state-calculation logic for sensor systems.
• APIs and persistence models for wagon sensor data; data-quality improvements.
• Further development of a service using gRPC for intra-service communication.

Movement Segment Processing & Routing

• Migrated services to new movement-segment event streams.
• Built replay and rebuild tooling for segment correction.
• Optimised throughput and reliability for high-volume event processing.

Condition Monitoring & Wagon Analytics

• APIs and backend services for wagon condition monitoring.
• Brake-wear prediction processing and wagon analytics functionality.
• PostgreSQL views and optimised query models for operational dashboards.

Operational Reliability - First Responder

• Investigated production incidents and distributed-system failures; DLQ analysis, replay and operational recovery.
• Tuned database performance and AWS infrastructure under production load.
• Improved observability, monitoring and operational tooling.
• Supported rollout strategies, monitoring and post-deployment stabilisation.

• Disciplinary and professional leadership of the IT and service team
• Definition and documentation of the Current Mode of Operation (CMO) in Confluence: application landscape, infrastructure, networks, backup & storage
• Development of the Future Mode of Operation (FMO) including process analysis & stakeholder interviews with all departments using BPMN and flowcharts
• Optimization of license management: reduction of ongoing software costs by approx. 17% p.a.
• Introduction and establishment of Jira as the central tool for project and service management
• Introduction and rollout of the HR software MindKey to digitize HR processes
• Introduction of a VoIP solution with Microsoft Teams incl. PSTN connection to replace classic telephony
• Introduction of the production and planning software OptiControl to digitize operational processes
• Rollout of Intune as a Mobile Device Management solution for Windows, iOS and Android
• Build-up of Power BI dashboards for machine park monitoring and financial reporting
• Planning and execution of the IT consolidation of two locations for 170 users
• Introduction of automated penetration testing with Pentera
• Coaching and mentoring the team in agile methods & project management
• Operational support in day-to-day business: administration, incident & change management
• Management of external service providers and assurance of the quality of outsourced IT services
• Responsibility for the IT budget incl. planning and controlling
• Direct reporting line to management with regular management reports on IT KPIs, budget and project status

• Financial accounting / general ledger
• VAT
• EC sales list reports
• Z4 reports
• Z5a reports
• Intercompany reconciliations

• Design and integration of complex applications based on market and segment-specific customer journeys
• End-to-end project management from software/process design to rollout
• Stakeholder management and requirements engineering
• Business and process analysis
• Business strategy and business development
• UI/UX design and management
• Accessibility according to WCAG 2.0 and BITV 2.0
• CRM/CMS integration and digital marketing management
• Design thinking and software integration management
• Kanban, Scrum and agile methods
• Planning, design and integration of marketing experience platforms and marketing planning platforms
• Definition of customer journeys and conversion optimization

Negotiation and conclusion of company agreements on Workday & other topics I Consulting and implementation of labor law projects in the HR context I Translating complex labor and co-determination law issues into practical solutions I Workday

• Atlassian & Business expert
• Lead of 1st, 2nd and 3rd level support, process mapping, process optimization, introduction of a project standard (global user management and documentation) and development of a collaboration platform to optimize teamwork, data management, reporting, ERP transformation
• The client is a sustainability-focused chemical park and offers its employees a full service for the Atlassian product suite. In addition, the adoption of the ERP software by employees, the improvement of data quality and internal exchange or collaboration should be promoted by sharing knowledge and best practices
• Process and standards development
• Project configuration and creation of technical concepts
• Workshops with employees
• Development of scalable solutions and processes and their optimization/automation
• Coordination with department process owners and management
• Process mapping and further development
• Data migration and data mining
• Lead as Scrum Master
• Dashboard for project management with project overview / development of reporting structures

• Introduced a service management system
• Optimized processes
• Introduced an agile way of working
• Implemented and configured Atlassian Jira Service Management
• Prioritized features
• Coordinated with stakeholders and the business unit
• Managed the backlog and created user stories
• Managed the budget
• Coordinated a Scrum team
• Used Atlassian Jira and Confluence
• Used Microsoft Teams
• Worked with Scrum and Kanban

• Bridging the Head of Finance position until it was filled again
• Use of SAP R/3
• Hybrid working model
• 10% English

• Support in rebuilding the power and broadband supply in the Ahr valley

• Handling property-related matters from engineers in network planning

• Carrying out land registry and authority inquiries

• Surveying and calculating compensation payments

• Support in process optimization

• Stakeholder management

• Communication with C-level

• Time and implementation planning

• BPMN 2.0

• Planning, managing, and executing IT projects in network architecture, hybrid cloud solutions, asset management/CMDB implementation, and system hardening (clients, servers, databases)
• Ensuring all projects are delivered on time, within budget, and meet quality standards
• Identifying and managing risks and proactively resolving issues
• Collaborating closely with technical and non-technical stakeholders to ensure project objectives are achieved
• Defining and tracking KPIs and progress reports for all project phases