Microsoft Teams Expert in Nuremberg

Planning, execution & moderation of crisis communication and reputation management

AQIM is a non-profit organization based in Austria. An association of interim managers from Germany and Austria. Founded in December 2024. Multi-part training with workshops and consulting for preventive crisis communication, in cooperation with the founding members and those responsible for communication. To assess crisis potential for the market entry strategy and ahead of a digital campaign.

The project in a nutshell:

Consulting and training for the purpose of:

• Analysis of crisis potential as a new market entrant and its internet-based communication activities
• Planning and developing crisis communication with targeted measures
• Developing a crisis plan to minimize reputation risks in an emergency
• Conducting training and information sessions

Success:

• What started as a one-time consulting event for preparing an information campaign became a multi-part workshop on preventive crisis communication. This not only gave the organization expertise and confidence in the event of acute challenges, but also gave the participating interim managers new skills for their day-to-day work on assignments
• The workshop enabled those responsible to launch the information campaign that was being prepared at the time and planned for six months, as scheduled at the end of January 2026 on social media
• Careful scheduling and defining how to handle critical voices in terms of terminology and tone, as well as compliance rules, ensured a smooth start and run of a 3-month information campaign

• Managing projects on site
• Coordinating various stakeholders (Operations, IT, Maintenance, suppliers, service providers)
• Leading technicians and external contractors
• Planning resources, schedules, and budgets
• Quality, risk, and safety management
• Conducting daily status meetings
• Escalation management and problem-solving
• Maintaining project tracking, ticket systems, and KPI dashboards
• Materials and spare parts management
• Preparing reports and project status updates

Environment: Infrastructure, Logistics

• Bedrock technology operations role providing the foundations on which PUMA's global product teams build PUMA.com and associated systems
• Managed a €3.5 million CAPEX portfolio including ~20 externals and 16 platform and tooling vendors
• Started up and led five functional teams for platform engineering, cloud administration, edge technology, continuous performance testing, and L2 support / incident management
• Person of last resort for mysteries, intractable bugs, compliance crises, litigation support, and black-hole issues where ownership was unclear or contested
• Sole author and driver of a multi-million-euro, multi-year RFP for Global Operations Center serving the direct-to-consumer technology estate for eCommerce, order management, and brick-and-mortar retail tech support
• Conceived, designed, developed and productionized Order Viewer, a secure internal application providing observability into PUMA.com order data at sub-second latency; independently delivered architecture, implementation, GCP deployment, SSO integration and organizational compliance.

• Introduction of Agile-CCPM in an IT project agency with a focus on PHP-based content management systems.
• Preparation and facilitation of workshops to establish a cross-agency multi-project management system.
• Coordination and support of the agency partners.
• Coaching of the methodological framework.
• Collection, evaluation, and use of organizational metrics to plan next steps.
• Environment: OKR, CCPM, Agile Coaching, Agile Planning, Agile Metrics, Workshops, Facilitation, Change Management, JIRA, Zoom, Slack, Miro.

• Software development
• Technical design of software architecture and design (considering functional and non-functional requirements)
• Frontend and Backend
• Refactorings
• Code reviews
• Unit tests
• Automated integration tests
• E2E tests

Global Identity Services (GIS) is the identity provider for the Digital Services Platform (DSP). GIS is responsible for authenticating and authorizing end users and other DSP services by issuing security tokens. This includes:

• Identity management (e.g., user registration, password reset and change, user profiles)
• Management of roles and permissions
• Single Sign-On (SSO) across DSP services
• Management of OAuth resources and terms and conditions

• Responsible for global marketing communications for the market leader in manufacturing high-end laser objectives for medical technology, quantum optics, and additive manufacturing
• Shaped the strategic and conceptual direction of marketing activities, conducted market analysis, and managed marketing automation
• Developed concepts, managed budgets, planned resources, and handled reporting
• Led internal and external corporate communications
• Implemented a CRM system and conducted agile project management training for the sales team, fostering customer relationship management

• Consulting on quality management and operational quality assurance (software testing)
• Creating binding templates for quality-related documents based on DIN EN ISO 9000 ff. and NATO AQAP standards
• Advising on document control and approval processes
• Reviewing and approving project-related documents
• Proofreading English-language white papers in basic research
• Implementing corporate design/identity guidelines
• Supporting audits

• Structure Diagnosis – Analysis of decision paths, roles, and structures: What is the real problem, and what needs to be addressed first?

• Project Rescue – stepping into stalled or repeatedly failed projects: a structuronautic analysis from within, clarifying decision-making logic and guiding until the project picks up speed again.

• Structural Restart – realigning organizations whose internal architecture hasn’t kept pace with growth or change.

• Peer Sparring – ongoing external partner for management and leadership teams: identifying structural patterns before they become problems.

• Coaching and consulting for prospective international founding teams
• Conducting workshops and events on entrepreneurship and innovation
• Organizing the idea competition "Strascheg Award"

• Rollout and new installations (HW, SW, OS, networking)
• Peripherals support / remote support
• Planning and execution of system upgrades/updates
• Documenting issues and their solutions
• System administration as well as support and troubleshooting of operating systems (Linux, Windows)
• Monitoring and maintenance of LAN/WLAN
• Organizing automated backups of critical data
• Network support for VoIP/IP telephony infrastructure (QoS, VLANs, SIP)
• Selecting and installing antivirus applications on all computers and servers
• Setting up a firewall on the main router/gateway to filter unwanted traffic
• Conducting vulnerability analyses and vulnerability assessments
• Installing, updating and configuring databases and ERP/accounting software, and organizing shared use
• Support during deployment, configuration and troubleshooting of CRM systems
• Setup, updates and support of office suites (Microsoft Office, LibreOffice) and industry-specific software for financial and tax reporting
• Technical coordination with hosting providers and web developers and CMS updates (WordPress, Typo3)
• Ensuring website availability and security