Microsoft Teams Experts in Vienna

• Organizational Change Management as part of a group-wide, supranational sales transformation, serving as the core of a broad restructuring of business-critical areas, with end-to-end control of the change process and long-term embedding and securing the future readiness of sales.
• Initiation and end-to-end steering of the sales transformation program, including in-depth analysis to identify, assess, and strategically involve all relevant stakeholders, making tactical use of their specific business interests and influence.
• Conducting advanced, detailed change impact analyses to predict the organizational effects of the transformation, deriving a tailored change strategy, and developing a change roadmap and a change story as the core narrative of the campaign.
• Designing and implementing an integrated communication and action plan to ensure maximum transparency, effectively manage unspoken expectations, and actively guide a change process that is clear and understandable for all stakeholders.
• Active management of all transformation phases, including the setup of robust monitoring mechanisms for continuous progress analysis and forecasting based on recommended and jointly defined KPIs.
• Establishing an agile analysis and adjustment cycle to continuously assess the effectiveness of implemented measures, identify challenges early, and fine-tune the change strategy in time.
• Conducting precise gap analyses to identify skill gaps in the sales team in the context of the new strategic direction, and deriving and developing targeted qualification measures (e.g. coaching, training).
• Comprehensive reduction of resistance to change by turning opposing stakeholder mindsets into proactive change-driving change ambassadors.
• Deep and sustainable realignment of sales structures and processes in full alignment with the company’s overall goals.
• Qualitative and quantitative improvement of sales efficiency and performance as a direct result of the implemented transformation initiatives and capability-building programs.

• BSS system implementation for B2B / transformation of the central B2B system landscape
• End-to-end business responsibility for defining, structuring and prioritizing key B2B business processes as part of a complex BSS transformation.
• Work in an agile, SAFe-like setup with multiple teams involved, along with regular coordination with business, IT, solution design and architecture.
• Translation of business requirements into implementable epics, features, user stories, process models and acceptance criteria as the basis for technical implementation.
• Close collaboration with solution design and architecture to assess technical dependencies, interfaces, data flows and system impacts.
• Management of target process design as the basis for implementation in Infonova BSS.
• Interface management between business departments, IT, architecture, development and operational units, including facilitation of cross-functional workshops.
• Ensuring process consistency, governance, decision-making capability and business acceptance as part of the system implementation.

Delivered a digital, non-profit neighborhood platform to connect older adults with volunteers for practical support and social companionship. Responsible for business analysis, requirement definition, platform evaluation and delivery of a locally scalable service solution focusing on AI-driven enhancements, data-based optimization and clear market positioning. Evaluated several low-code/business platforms including Odoo and Glide Apps and assessed monday.com as a CRM-like option before selecting Glide Apps for implementation. Implemented a non-native mobile and desktop application with Glide Apps and the web presence with WordPress. Tasks

• Gathering, analyzing and structuring business requirements for the product and service model
• Conducting market, target group and competitor analyses to position the offering
• Evaluating and selecting suitable low-code/business platforms for implementation
• Defining core user journeys, business processes and operational workflows for older adults, volunteers and administration
• Translating business requirements into functional requirements for profiles, task management, coordination, communication and notifications
• Guiding the implementation of the non-native mobile and desktop application in Glide Apps as well as the web presence in WordPress
• Preparing the business side for future AI-powered features such as intelligent matching and data-based optimization
• Ensuring compliance with GDPR requirements Results
• Successfully delivered digital support platform connecting older adults with volunteers
• Solid foundation for market positioning through market, target group and competitor analyses
• Delivered a functional non-native mobile and desktop application with Glide Apps and a supporting web presence with WordPress
• Established foundation for scaling and AI-based further development

• Deputy project manager for one of the largest projects in the Customs Union Code program, CEIS CDA for the Federal Ministry of Finance
• Budget planning and control
• Negotiations and ongoing communication with all relevant stakeholders
• Risk identification and assessment, and development of risk mitigation strategies
• Creation and implementation of action strategies to achieve project goals
• Efficient resource planning and allocation to support project requirements
• Managing the release process using agile methods and coordinating sprints for analysis, development, and testing phases
• Process optimizations and regular reporting for progress monitoring and decision making

• Architected enterprise AI strategy delivering 25% cost reduction through multi-LLM platform integration (Claude, OpenAI, Gemini) with intelligent routing and fallback optimization
• Drove operational excellence achieving 85% reduction in manual documentation and 3x faster campaign production through AI workflow automation and agent deployment across Slack and Microsoft Teams
• Established AI governance framework from ground up, implementing EU AI Act compliance, data redaction protocols, and safety filters aligned with DPIA standards
• Scaled AI adoption through structured onboarding programs, developing departmental workflows with secure access controls and comprehensive audit trails
• Implemented advanced RAG systems using Elasticsearch, Vertex AI, and Azure AI Foundry to improve knowledge access and output reliability
• Managed delivery through OKR framework coordinating cross-functional squads across 6-week project cycles to ensure strategic alignment and measurable results

• As COO/CFO and part of Shopstory's Leadership team (as the only Non-Founder), responsibilities include all finance-related matters, accounting, customer success & support, after-sales services, operations and organizational development
• Helped scale the company to >1m€ in recurring revenues (>100% YoY growth)
• Investor relations and fundraising (equity and non-equity) in close alignment with CEO
• Full responsibility for all finance and administrative matters, including financial planning, cash flow management, accounting, taxes, payroll, legal and employment contracts

• Taking on lateral project leadership, project management and PMO tasks in diverse projects focusing on organizational development, sustainability, change management and strategy implementation
• Supporting projects through designing, planning and facilitating workshops, as well as conducting complex data analyses to derive strategic recommendations and prepare management reports
• Leading internal onboarding for the entire Advisory division and supporting the delivery of international strategy training sessions

• Creation, layout, and quality assurance of market value appraisals
• Research and analysis of land registry and GIS data
• Customer and authority correspondence
• Structuring and optimization of back office processes

Completed project assignment · 12/2025 – 06/2026

• Current state & interviews: Analysis of team structure, roles, responsibilities, dependencies, knowledge distribution, seniority, and agile maturity through one-on-one, team, and stakeholder interviews.
• Team diagnosis & risks: Structured assessment of skill level, ownership, willingness to learn, collaboration, communication, and team fit; analysis of knowledge concentration, risks for operations, team, and product, as well as external perception with root causes and improvement suggestions.
• Target-state options & impact analysis: Development of structural options and assessment of their effects on collaboration, delivery speed, responsibilities, quality, and knowledge distribution.
• Organizational design & alignment: Introduction of measures to distribute knowledge and responsibility, improve collaboration with departments and external teams, define the stakeholder communication framework, and provide recommendations for involvement in the technology relaunch.
• Management decision basis: Documentation of implemented measures and their effects; option catalog with risks, consequences, and scenarios for team and product, plus a final overall recommendation. The scoped analysis and optimization assignment was successfully completed at the end of June 2026.

Current tasks

• Scrum Master / Agile Coach for two complex teams: Further development of agile collaboration and self-organization, facilitation of Scrum events, and impediment management.
• Delivery & team development: Improvement of requirements and refinement processes, clarification of roles, responsibilities, and workflows, as well as further development of the team and knowledge distribution.
• Cross-functional alignment: Coordination between development, Product Owner, Requirements Engineering, UX/UI, architecture, and stakeholders.
• Cross-area analysis: Examination of communication paths, process deviations, dependencies, processing times, and status transparency, with derivation of concrete improvement measures.