Microsoft Teams Expert in Vienna

• From 02/2023 to 05/2024: IT interim manager within an international construction chemicals group headquartered in Germany as Global TSA Manager in a carve-out project responsible for the IT workstream.

• End-to-end management of an international IT carve-out and TSA program, including transition of five service providers, governance and operating structures, service continuity, provider performance, SLA/KPI and cost management, SIAM and supplier management, security services, operational readiness, and transition into stable operations.

• From 06/2024: IT consulting in project management and IT service management areas, providing PM/PMO coaching and support.

Delivery of a digital, non-profit neighborhood platform connecting older people with volunteers for practical support and social companionship. Responsibility for business analysis, requirements definition, platform evaluation and delivery of a locally scalable service solution, with a focus on AI-supported development, data-driven optimization and clear market positioning. Evaluation of several low-code/business platforms, including Odoo and Glide Apps, as well as assessment of monday.com as a CRM-related option, before selecting Glide Apps for implementation. Implementation of a non-native mobile and desktop application with Glide Apps and the website with WordPress. Responsibilities

• Gathering, analyzing and structuring business requirements for the product and service model
• Conducting market, target group and competitor analyses to position the offering
• Evaluating and selecting suitable low-code/business platforms for implementation
• Defining key user journeys, business processes and operational workflows for older people, volunteers and Administration
• Translating business requirements into requirements for profiles, task management, coordination, communication and notifications
• Supporting the implementation of the non-native mobile and desktop application in Glide Apps and the website in WordPress
• Preparing future AI-supported functions such as intelligent matching and data-driven optimization
• Ensuring compliance with GDPR requirements Results
• Successfully delivered digital support platform connecting older people with volunteers
• Solid foundation for market positioning through market, target group and competitor analyses
• Implemented functional non-native mobile and desktop application with Glide Apps and accompanying website with WordPress
• Created foundation for scaling and AI-based further development

• BSS system implementation for B2B / transformation of the central B2B system landscape
• End-to-end business responsibility for defining, structuring and prioritizing key B2B business processes as part of a complex BSS transformation.
• Work in an agile, SAFe-like setup with multiple teams involved, along with regular coordination with business, IT, solution design and architecture.
• Translation of business requirements into implementable epics, features, user stories, process models and acceptance criteria as the basis for technical implementation.
• Close collaboration with solution design and architecture to assess technical dependencies, interfaces, data flows and system impacts.
• Management of target process design as the basis for implementation in Infonova BSS.
• Interface management between business departments, IT, architecture, development and operational units, including facilitation of cross-functional workshops.
• Ensuring process consistency, governance, decision-making capability and business acceptance as part of the system implementation.

• Deputy project manager for one of the largest projects in the Customs Union Code program, CEIS CDA for the Federal Ministry of Finance
• Budget planning and control
• Negotiations and ongoing communication with all relevant stakeholders
• Risk identification and assessment, and development of risk mitigation strategies
• Creation and implementation of action strategies to achieve project goals
• Efficient resource planning and allocation to support project requirements
• Managing the release process using agile methods and coordinating sprints for analysis, development, and testing phases
• Process optimizations and regular reporting for progress monitoring and decision making

• Architected enterprise AI strategy delivering 25% cost reduction through multi-LLM platform integration (Claude, OpenAI, Gemini) with intelligent routing and fallback optimization
• Drove operational excellence achieving 85% reduction in manual documentation and 3x faster campaign production through AI workflow automation and agent deployment across Slack and Microsoft Teams
• Established AI governance framework from ground up, implementing EU AI Act compliance, data redaction protocols, and safety filters aligned with DPIA standards
• Scaled AI adoption through structured onboarding programs, developing departmental workflows with secure access controls and comprehensive audit trails
• Implemented advanced RAG systems using Elasticsearch, Vertex AI, and Azure AI Foundry to improve knowledge access and output reliability
• Managed delivery through OKR framework coordinating cross-functional squads across 6-week project cycles to ensure strategic alignment and measurable results

• Taking on lateral project leadership, project management and PMO tasks in diverse projects focusing on organizational development, sustainability, change management and strategy implementation
• Supporting projects through designing, planning and facilitating workshops, as well as conducting complex data analyses to derive strategic recommendations and prepare management reports
• Leading internal onboarding for the entire Advisory division and supporting the delivery of international strategy training sessions

• As COO/CFO and part of Shopstory's Leadership team (as the only Non-Founder), responsibilities include all finance-related matters, accounting, customer success & support, after-sales services, operations and organizational development
• Helped scale the company to >1m€ in recurring revenues (>100% YoY growth)
• Investor relations and fundraising (equity and non-equity) in close alignment with CEO
• Full responsibility for all finance and administrative matters, including financial planning, cash flow management, accounting, taxes, payroll, legal and employment contracts

• Creation, layout, and quality assurance of market value appraisals
• Research and analysis of land registry and GIS data
• Customer and authority correspondence
• Structuring and optimization of back office processes

Completed project assignment · 12/2025 – 06/2026

• Current state & interviews: Analysis of team structure, roles, responsibilities, dependencies, knowledge distribution, seniority, and agile maturity through one-on-one, team, and stakeholder interviews.
• Team diagnosis & risks: Structured assessment of skill level, ownership, willingness to learn, collaboration, communication, and team fit; analysis of knowledge concentration, risks for operations, team, and product, as well as external perception with root causes and improvement suggestions.
• Target-state options & impact analysis: Development of structural options and assessment of their effects on collaboration, delivery speed, responsibilities, quality, and knowledge distribution.
• Organizational design & alignment: Introduction of measures to distribute knowledge and responsibility, improve collaboration with departments and external teams, define the stakeholder communication framework, and provide recommendations for involvement in the technology relaunch.
• Management decision basis: Documentation of implemented measures and their effects; option catalog with risks, consequences, and scenarios for team and product, plus a final overall recommendation. The scoped analysis and optimization assignment was successfully completed at the end of June 2026.

Current tasks

• Scrum Master / Agile Coach for two complex teams: Further development of agile collaboration and self-organization, facilitation of Scrum events, and impediment management.
• Delivery & team development: Improvement of requirements and refinement processes, clarification of roles, responsibilities, and workflows, as well as further development of the team and knowledge distribution.
• Cross-functional alignment: Coordination between development, Product Owner, Requirements Engineering, UX/UI, architecture, and stakeholders.
• Cross-area analysis: Examination of communication paths, process deviations, dependencies, processing times, and status transparency, with derivation of concrete improvement measures.