Microsoft 365 Experts in Vienna

Organizational Change Management for the strategic setup of a hybrid GBS rollout as part of a global, AI-driven Finance Transformation. End-to-end management of the OCM architecture in a highly complex on-, near-, and offshore partner setup [IN, PL, RO]. Successful completion of Phase 1 (Initial Strategy) and strategic pausing by the Executive Board after the early disclosure of critical vendor-side OPEX risks

• Systemic Baseline Assessment & Stakeholder Diagnostics: Evaluation of the global organization and analysis of the process landscape across 21 countries [AT, DE, CH, FR, UK, SI, RO, UA, RU, US, CD, CN, AR, MX, ZA, IN, JP] to precisely determine change requirements

• Architecting the OCM Strategy & Master Roadmap: Independent development of a comprehensive, AI-centered Change Roadmap for end-to-end management of all change initiatives across every project phase

• Data Quality & AI Agent Risk Mitigation: Auditing of Process Data Repositories (Celonis analysis); prevention of the ingestion of 58% synthetic training data to safeguard AI model reliability amid geopolitical supply chain tensions

• GBS Vendor BAFO Triage & Contractual Commitment: Critical review of Tier-1 vendor pitches and contractual commitment to a reduced Non-STP rate (from 7% to 4%) to avoid extreme manual rework with a planned FTE reduction (-63%)

• Executive Enablement & Board Alignment: Design of the GBS Transformation Executive Board Deck to strategically enable C-level executives and transparently present completely overlooked AI tokenization costs

• Targeted Change Communications & Engagement: Design and development of audience-specific communication measures to align the highly diverse, globally distributed stakeholder network

• Adoption Velocity & Resistance Measurement: Engineering of quantitative measurement tools (Pulse Check Survey) using Behavioral Dyads to identify resistance based on data and ensure sustainable success measurement

Results:

• Avoidance of disruptive misallocations: Stopping the ingestion of 58% synthetic AI-agent training data after discovering only 42% compatibility with existing processes, preventing critical GBS cascade errors
• Significant OPEX & effort reduction: Reduction of the Non-STP rate in Tier-1 vendor BAFOs from 7% to 4% alongside an impending 63% Finance-FTE reduction; avoidance of thousands of time-consuming manual correction processes
• 100% Delivery of the OCM architecture & ROI protection: Delivery of all OCM artifacts (Change Roadmap, Comms Plan, Executive Board Deck, Pulse Check Survey) and protection of ROI by identifying incalculable LLM runtime token costs

• Project management in the PMO
• Further development of PMO and operational processes
• Development of templates and project documentation
• Management of a DACH/SOE-wide rollout project

Technologies: Azure DevOps, Jira, Confluence, Office 365 (Teams, PowerPoint, Copilot, Excel, SharePoint, Forms, OneNote, PowerAutomate, Word), DataDog, Conceptboard, Python, AWS, Claude, Perplexity Methodology: Scrum

• Steering and supporting the organization in introducing Scrum and a SAFe-inspired quarterly roadmap and portfolio planning at program level.
• Servant leadership for Scrum teams and managers to achieve quarterly goals and measurably increase value creation for internal and external customers.
• Designing and building efficient communication and collaboration structures between multiple development teams and central stakeholders in the organization.
• Moderating and facilitating cross-functional workshops and management meetings to align on shared goals.
• Coaching leaders, Product Owners, and development teams on agile values, role understanding, and scaled ways of working (Scrum, SAFe, Business Agility).
• Removing structural obstacles at team and organizational level through targeted impediment management and escalation processes.
• Enabling teams to become more self-organized, accountable, and end-to-end responsible along the value streams.
• Individual coaching of key people (Product Owners, Chapter Leads, Scrum Masters) to strengthen their impact in the transformation program.
• Organization-wide identification, planning, and implementation of process, structure, and tool improvements to sustainably increase efficiency, throughput, and value creation.
• Close support for Product Owners in stakeholder management, business value prioritization, product strategy, roadmap planning, and effective collaboration with development teams.
• Introducing, governing, and scaling Azure DevOps as the central project and product management tool, including coaching the organization on usage, reporting, and alignment at all levels.

Achievements:

• Clear increase in visibility, transparency, and perceived value creation of the development teams within the overall organization.
• Noticeable improvement in communication between development, business, and other stakeholders.
• Optimization of work processes, workflow, and backlog structures, which reduced lead times, sharpened priorities, and sustainably increased team effectiveness.

Cyber Trust Austria Silver Certification

• Led application and implementation of the Cyber Trust Austria Silver label (KSV1870 Cyber Risk A-Rating; 25 validated controls)
• Mapped and fulfilled requirements covering risk management, incident response, access control, vulnerability and penetration testing, BCM, and supply-chain security, aligned with ISO/IEC 27001/27002 control themes and NIS 2 / NISG 2026 expectations
• Coordinated stakeholders, compiled audit evidence, and completed KSV1870 validation

• Support for the introduction of new digital exchange and communication structures as part of an organization-wide transformation project
• Conception, setup, and operational management of Viva Engage communities within the intranet as part of the rollout of new digital exchange and communication formats
• Planning and support of the pilot phase and the initial operational phase, including feedback and optimization loops
• Onboarding and enablement of employees and leaders in the use of new digital exchange formats
• Development of change management and activation measures to drive participation and adoption
• Moderation of discussions and creation of guidelines, FAQs, and netiquette
• Editorial and content strategy, including leadership communication
• Adaptation and implementation of central concepts and communication guidelines to organization-specific requirements
• Monitoring, reporting, and derivation of optimization measures
• Coordination with IT, data protection, communications, and business units

• Focus on digital transformation in the energy and mobility sector, including SAP R3 transition to S/4HANA
• Project management and requirements engineering in the energy sector (workshops, requirement specification creation, process development)
• Advice on the mobility strategy for public transport/transport of Stadtwerke Wien
• Development of digital strategies for after-sales program at Daimler-Benz

• Project Lead, Sr. BI Expert, Data Scientist, Automation Engineer for Marketing Analytics | Customer Insights (retail, e-commerce)
• Product Manager: Asset Metadata Ingest & Provide
• Product Owner Business Intelligence – responsible for 2 teams: cloud data engineering, data warehouse (logistics)
• Product Owner for setting up a reporting platform on Azure & Power BI (finance)

• Design, authorship and finalization of the IT PROD SEC service catalog with eight standardized security services (S-ID001–S-ID008).

• Development of consistent service components & deliverables, RACI assignments and SLA and KPI definitions for each service.

• Integration of BaFin document requirements under DORA into the service descriptions.

• Coordination with IT, compliance, risk and operations teams to validate all service descriptions.

• Specifically for governance & monitoring: definition of governance cadence, evidence delivery processes, audit support and definition of measurable KPIs and measurement methods.

• Ensuring that all services are standardized, measurable and documented in an audit-proof manner.

• Result: Approved service catalog with eight services as a binding basis for delivery, governance and audits; transparent SLAs/KPIs for each service and DORA/BAIT/MaRisk-compliant documentation with clear responsibilities and evidence trails.

• Technologies and tools: Confluence, Jira, ServiceNow, Microsoft PowerPoint, Microsoft Visio, Office 365.

• Deputy project manager for one of the largest projects in the Customs Union Code program, CEIS CDA for the Federal Ministry of Finance
• Budget planning and control
• Negotiations and ongoing communication with all relevant stakeholders
• Risk identification and assessment, and development of risk mitigation strategies
• Creation and implementation of action strategies to achieve project goals
• Efficient resource planning and allocation to support project requirements
• Managing the release process using agile methods and coordinating sprints for analysis, development, and testing phases
• Process optimizations and regular reporting for progress monitoring and decision making

• Support for Excel, Word, PowerPoint, Access, Outlook Classic, Outlook Web Access (OWA), New Outlook, and Teams
• Resolving critical OneDrive and SharePoint synchronization problems, including Windows drive error checks
• Conducting focused training to reduce user errors and increase awareness of potential issues

• Creation, layout, and quality assurance of market value appraisals
• Research and analysis of land registry and GIS data
• Customer and authority correspondence
• Structuring and optimization of back office processes

• Project management of an SAP RD implementation in a complex international food production company.
• Project planning & control.
• Scoping.
• Risk & mitigation management.
• Coordination of implementation partners.

Completed project assignment · 12/2025 – 06/2026

• Current state & interviews: Analysis of team structure, roles, responsibilities, dependencies, knowledge distribution, seniority, and agile maturity through one-on-one, team, and stakeholder interviews.
• Team diagnosis & risks: Structured assessment of skill level, ownership, willingness to learn, collaboration, communication, and team fit; analysis of knowledge concentration, risks for operations, team, and product, as well as external perception with root causes and improvement suggestions.
• Target-state options & impact analysis: Development of structural options and assessment of their effects on collaboration, delivery speed, responsibilities, quality, and knowledge distribution.
• Organizational design & alignment: Introduction of measures to distribute knowledge and responsibility, improve collaboration with departments and external teams, define the stakeholder communication framework, and provide recommendations for involvement in the technology relaunch.
• Management decision basis: Documentation of implemented measures and their effects; option catalog with risks, consequences, and scenarios for team and product, plus a final overall recommendation. The scoped analysis and optimization assignment was successfully completed at the end of June 2026.

Current tasks

• Scrum Master / Agile Coach for two complex teams: Further development of agile collaboration and self-organization, facilitation of Scrum events, and impediment management.
• Delivery & team development: Improvement of requirements and refinement processes, clarification of roles, responsibilities, and workflows, as well as further development of the team and knowledge distribution.
• Cross-functional alignment: Coordination between development, Product Owner, Requirements Engineering, UX/UI, architecture, and stakeholders.
• Cross-area analysis: Examination of communication paths, process deviations, dependencies, processing times, and status transparency, with derivation of concrete improvement measures.