Microsoft 365 Experts in Austria

• Consulting and interim management at the interface between IT operations and regulation
• Impact analysis and implementation planning for NISG 2026 and the EU AI Act, including risk management and reporting and evidence processes
• Training for governing bodies and employees on regulatory obligations
• Lectures in Data & Information Management and Human-Machine Interaction at University of Applied Sciences Burgenland, since 2023
• Supervision of master’s theses and participation in the examination board
• Presentations for business and educational institutions
• Design and development of data and AI products, platforms and pipelines
• Privacy-first architectures and zero-knowledge encryption, cloud-native on EU infrastructure
• MLOps and AIOps in live operations
• Own applications under own brand: shared codebase, separate delivery for each target device
• AI-assisted software development (vibe coding), complete agentic pipelines, code generation, implementation, automated testing, CI/CD and release cycles
• Publications on the EU AI Act, NIS2, DORA, CRA and CER as an integrated governance system
• Publications on data sovereignty, cloud economics and industrial image processing
• AI governance / compliance: data quality, Responsible AI, EU AI Act readiness, risk classification, AI ethics

Technologies: Azure DevOps, Jira, Confluence, Office 365 (Teams, PowerPoint, Copilot, Excel, SharePoint, Forms, OneNote, PowerAutomate, Word), DataDog, Conceptboard, Python, AWS, Claude, Perplexity Methodology: Scrum

• Steering and supporting the organization in introducing Scrum and a SAFe-inspired quarterly roadmap and portfolio planning at program level.
• Servant leadership for Scrum teams and managers to achieve quarterly goals and measurably increase value creation for internal and external customers.
• Designing and building efficient communication and collaboration structures between multiple development teams and central stakeholders in the organization.
• Moderating and facilitating cross-functional workshops and management meetings to align on shared goals.
• Coaching leaders, Product Owners, and development teams on agile values, role understanding, and scaled ways of working (Scrum, SAFe, Business Agility).
• Removing structural obstacles at team and organizational level through targeted impediment management and escalation processes.
• Enabling teams to become more self-organized, accountable, and end-to-end responsible along the value streams.
• Individual coaching of key people (Product Owners, Chapter Leads, Scrum Masters) to strengthen their impact in the transformation program.
• Organization-wide identification, planning, and implementation of process, structure, and tool improvements to sustainably increase efficiency, throughput, and value creation.
• Close support for Product Owners in stakeholder management, business value prioritization, product strategy, roadmap planning, and effective collaboration with development teams.
• Introducing, governing, and scaling Azure DevOps as the central project and product management tool, including coaching the organization on usage, reporting, and alignment at all levels.

Achievements:

• Clear increase in visibility, transparency, and perceived value creation of the development teams within the overall organization.
• Noticeable improvement in communication between development, business, and other stakeholders.
• Optimization of work processes, workflow, and backlog structures, which reduced lead times, sharpened priorities, and sustainably increased team effectiveness.

• Organizational Change Management as part of a group-wide, supranational sales transformation, serving as the core of a broad restructuring of business-critical areas, with end-to-end control of the change process and long-term embedding and securing the future readiness of sales.
• Initiation and end-to-end steering of the sales transformation program, including in-depth analysis to identify, assess, and strategically involve all relevant stakeholders, making tactical use of their specific business interests and influence.
• Conducting advanced, detailed change impact analyses to predict the organizational effects of the transformation, deriving a tailored change strategy, and developing a change roadmap and a change story as the core narrative of the campaign.
• Designing and implementing an integrated communication and action plan to ensure maximum transparency, effectively manage unspoken expectations, and actively guide a change process that is clear and understandable for all stakeholders.
• Active management of all transformation phases, including the setup of robust monitoring mechanisms for continuous progress analysis and forecasting based on recommended and jointly defined KPIs.
• Establishing an agile analysis and adjustment cycle to continuously assess the effectiveness of implemented measures, identify challenges early, and fine-tune the change strategy in time.
• Conducting precise gap analyses to identify skill gaps in the sales team in the context of the new strategic direction, and deriving and developing targeted qualification measures (e.g. coaching, training).
• Comprehensive reduction of resistance to change by turning opposing stakeholder mindsets into proactive change-driving change ambassadors.
• Deep and sustainable realignment of sales structures and processes in full alignment with the company’s overall goals.
• Qualitative and quantitative improvement of sales efficiency and performance as a direct result of the implemented transformation initiatives and capability-building programs.

• Support for the introduction of new digital exchange and communication structures as part of an organization-wide transformation project
• Conception, setup, and operational management of Viva Engage communities within the intranet as part of the rollout of new digital exchange and communication formats
• Planning and support of the pilot phase and the initial operational phase, including feedback and optimization loops
• Onboarding and enablement of employees and leaders in the use of new digital exchange formats
• Development of change management and activation measures to drive participation and adoption
• Moderation of discussions and creation of guidelines, FAQs, and netiquette
• Editorial and content strategy, including leadership communication
• Adaptation and implementation of central concepts and communication guidelines to organization-specific requirements
• Monitoring, reporting, and derivation of optimization measures
• Coordination with IT, data protection, communications, and business units

• Scope development and project planning
• Stakeholder management
• Process analysis and adaptation
• Development of reporting structures
• Establishment of joint communication structures
• Training concept
• Order processing and cost tracking

• Built board/management business-case scenarios; assessed services, vendors, contracts and financials; defined target operating model, service catalogue, organization, processes and tooling.
• Implemented near-shore CoE in Romania and supported rollout to an international insurance group

• Design, authorship and finalization of the IT PROD SEC service catalog with eight standardized security services (S-ID001–S-ID008).

• Development of consistent service components & deliverables, RACI assignments and SLA and KPI definitions for each service.

• Integration of BaFin document requirements under DORA into the service descriptions.

• Coordination with IT, compliance, risk and operations teams to validate all service descriptions.

• Specifically for governance & monitoring: definition of governance cadence, evidence delivery processes, audit support and definition of measurable KPIs and measurement methods.

• Ensuring that all services are standardized, measurable and documented in an audit-proof manner.

• Result: Approved service catalog with eight services as a binding basis for delivery, governance and audits; transparent SLAs/KPIs for each service and DORA/BAIT/MaRisk-compliant documentation with clear responsibilities and evidence trails.

• Technologies and tools: Confluence, Jira, ServiceNow, Microsoft PowerPoint, Microsoft Visio, Office 365.

• Deputy project manager for one of the largest projects in the Customs Union Code program, CEIS CDA for the Federal Ministry of Finance
• Budget planning and control
• Negotiations and ongoing communication with all relevant stakeholders
• Risk identification and assessment, and development of risk mitigation strategies
• Creation and implementation of action strategies to achieve project goals
• Efficient resource planning and allocation to support project requirements
• Managing the release process using agile methods and coordinating sprints for analysis, development, and testing phases
• Process optimizations and regular reporting for progress monitoring and decision making

• Owned day-to-day IT operations for Service Desk, Field Service, and on-call support, ensuring business continuity for a multi-site environment
• Led the transition from Lotus Notes incident tracking to ServiceNow, defining process design, workflows, roles, and reporting
• Implemented a modern telephony system with integrated reporting, enabling real-time visibility of volumes, wait times, and SLA adherence
• Launched a customer self-service portal and on-site walk-in support model to improve first-contact resolution and user experience
• Designed, documented, and rolled out SLAs, delivering targeted training for engineers and stakeholders to drive adoption and compliance
• Acted as process owner for service operations, establishing operating procedures, request/change/incident interfaces, and quality controls
• Partnered with business and IS/OT stakeholders to prioritize demand, reduce operational risk, and improve service reliability

• Focus on digital transformation in the energy and mobility sector, including SAP R3 transition to S/4HANA
• Project management and requirements engineering in the energy sector (workshops, requirement specification creation, process development)
• Advice on the mobility strategy for public transport/transport of Stadtwerke Wien
• Development of digital strategies for after-sales program at Daimler-Benz

• Industry: Wholesale
• Role: Implementation, Design, Strategy Consulting, Support, Troubleshooting, Performance Tuning, Architecture
• Scope: Company-wide
• Activities:
• Migration/upgrade execution and support for IBM Cognos Analytics and IBM Cognos Controller, Planning Analytics 2.1 (Planning Analytics Workspace (PAW), Planning Analytics Excel (PAFE), Cube Views, Multidimensional Expressions (MDX))
• Operational and Strategic Consulting and Support for the internal IT team in Installation, Configuration, Performance Tuning and Architecture, Security and Compliance
• System Environment: IBM Cognos Analytics 11.1x, IBM Planning Analytics Workspace 2.1, IBM Planning Analytics Excel 2.1, IBM Cognos Controller 11.1, Windows Server 2025, Windows Server 2022

• Founder & creator of a cutting-edge Governance, Risk & Compliance SaaS solution.
• Developing and executing business development strategies to identify new opportunities and expand market presence.
• Providing information security consulting services.
• Specializing in governance, risk, and compliance (GRC) topics such as risk management, ISO 27005, ISO 27001, NIS 2, DORA, PCI DSS, EU-GDPR, and more.
• Past projects:
• Kyndryl Austria GmbH: delivered IAM blueprint, conducted risk assessments, developed transformation strategy and roadmap for client projects, and provided support in pre-sales activities to align solutions with client needs.
• Cashpoint Sportwetten GmbH: conducted ISO 27001:2022 gap analysis, enhanced ISMS processes, updated security training, aligned with ISO 27001:2022 standards, and improved vulnerability management practices through regular assessments and remediation planning.
• Hornbach Baumarkt AG: supported the CISO in achieving ISO 27001 compliance, implementing a secure software development lifecycle (SDLC), strengthening vulnerability management practices, and enhancing risk management frameworks.
• MHP Management- und IT-Beratung GmbH: created and reviewed security concepts aligned with ISO 27001 standards.
• Stromnetz Berlin GmbH: developed a comprehensive security concept based on ISO 27001 requirements.
• dmTech GmbH: conducted IT security training for employees, fostering awareness and adherence to security best practices.
• Finanz Informatik GmbH: managed PCI DSS-related tasks, including compliance assessments and control implementations.
• TIPS Messtechnik GmbH: conducted NIS2 gap analysis, developed a comprehensive compliance roadmap, and provided supportive actions to address identified gaps and ensure alignment with regulatory requirements.

• Custom development
• Web hosting
• Support
• DevOps
• Technologies: C#, Node.js, Web, Windows, Linux, SQL, MS365, Azure, AWS