Microsoft Azure Experts in Austria

Technologies: Azure DevOps, Jira, Confluence, Office 365 (Teams, PowerPoint, Copilot, Excel, SharePoint, Forms, OneNote, PowerAutomate, Word), DataDog, Conceptboard, Python, AWS, Claude, Perplexity Methodology: Scrum

• Steering and supporting the organization in the rollout of Scrum and in the introduction of a SAFe-inspired, quarterly roadmap and portfolio planning at program level.
• Servant leadership for Scrum teams and managers to achieve quarterly goals and measurably increase value creation for internal and external customers.
• Design and expansion of efficient communication and collaboration structures between multiple development teams and key stakeholders in the organization.
• Facilitation and professional moderation of cross-functional workshops and management meetings to align on shared goals.
• Coaching leaders, Product Owners, and development teams on agile values, role understanding, and scaled ways of working (Scrum, SAFe, Business Agility).
• Removing structural obstacles at team and organization level through targeted impediment management and escalation processes.
• Enabling teams to work with greater self-organization, personal ownership, and end-to-end responsibility across value streams.
• Individual coaching of key people (Product Owners, Chapter Leads, Scrum Masters) to strengthen their impact in the transformation program.
• Organization-wide identification, planning, and implementation of process, structure, and tool improvements to sustainably increase efficiency, throughput, and value creation.
• Close support for Product Owners in stakeholder management, prioritization by business value, product strategy, roadmap planning, and effective collaboration with development teams.
• Introduction, governance, and scaling of Azure DevOps as the central project and product management tool, including coaching the organization on usage, reporting, and alignment at all levels.

Achievements:

• Clear increase in the visibility, transparency, and perceived value creation of the development teams within the overall organization.
• Noticeable improvement in communication between development, business, and other stakeholders.
• Optimization of work processes, workflow, and backlog structures, which reduced lead times, sharpened priorities, and sustainably increased team effectiveness.

• Organizational Change Management as part of a group-wide, supranational sales transformation, serving as the core of a broad restructuring of business-critical areas, with end-to-end control of the change process and long-term embedding and securing the future readiness of sales.
• Initiation and end-to-end steering of the sales transformation program, including in-depth analysis to identify, assess, and strategically involve all relevant stakeholders, making tactical use of their specific business interests and influence.
• Conducting advanced, detailed change impact analyses to predict the organizational effects of the transformation, deriving a tailored change strategy, and developing a change roadmap and a change story as the core narrative of the campaign.
• Designing and implementing an integrated communication and action plan to ensure maximum transparency, effectively manage unspoken expectations, and actively guide a change process that is clear and understandable for all stakeholders.
• Active management of all transformation phases, including the setup of robust monitoring mechanisms for continuous progress analysis and forecasting based on recommended and jointly defined KPIs.
• Establishing an agile analysis and adjustment cycle to continuously assess the effectiveness of implemented measures, identify challenges early, and fine-tune the change strategy in time.
• Conducting precise gap analyses to identify skill gaps in the sales team in the context of the new strategic direction, and deriving and developing targeted qualification measures (e.g. coaching, training).
• Comprehensive reduction of resistance to change by turning opposing stakeholder mindsets into proactive change-driving change ambassadors.
• Deep and sustainable realignment of sales structures and processes in full alignment with the company’s overall goals.
• Qualitative and quantitative improvement of sales efficiency and performance as a direct result of the implemented transformation initiatives and capability-building programs.

• Designed and built a next-generation NLP platform to accelerate sales-driven customer service through intelligent request analysis and routing, reducing average customer query response time by 30%.
• Architected a hybrid NLP system combining Large Language Models (LLMs) with traditional NLP pipelines for robust, explainable results.
• Developed request classification and routing mechanisms to accelerate customer support teams in handling customer queries faster and more accurately.
• Optimized LLM based data extraction and classification with context engineering.
• Integrated the platform into customer service processes, reducing response times and enhancing workforce efficiency.

• Extraction, transformation, and cleansing of data from Microsoft Dynamics AX
• Creation of sales reports in Power BI
• Training employees in business intelligence
• Technologies: Power BI, SQL, SQL Server Integration Services (SSIS)

• Architected and deployed a highly available, multi-tenant Kubernetes platform on Google Kubernetes Engine (GKE) for business-critical microservices.
• Designed and implemented a comprehensive Infrastructure-as-Code strategy using Terraform for managing GKE clusters, networking (VPCs, Subnets), and IAM policies.
• Engineered optimized storage solutions for stateful workloads (MongoDB) using GKE PersistentVolumes, enhancing performance and data resiliency.
• Established a full-stack observability framework using Google Cloud Monitoring, Logging, Prometheus, and Grafana.

• AI automation roadmap for a D2C/B2B e-commerce company.
• Customer service bot with RAG over support tickets and product data, OCR pipeline for incoming invoices with writeback to Business Central, lead gen and posting automation.
• Deterministic n8n workflows with EU-hosted models.
• n8n, RAG / Mistral, Qwen/BGE embeddings / Business Central API, HubSpot, Shopify / Scaleway, S3 / Claude Code, OpenCode.

• Scope development and project planning
• Stakeholder management
• Process analysis and adaptation
• Development of reporting structures
• Establishment of joint communication structures
• Training concept
• Order processing and cost tracking

Project Tech Stack: Python, AWS, Azure, FastAPI, openai, pandas, unittest/pymock

Achievements:

• Engineered automated data extraction pipelines to transform complex Excel datasets into structured formats via LLM-driven workflows.
• Architected a generative slide-deck engine that translates natural language prompts into formatted presentation assets.
• Integrated advanced LLM capabilities with the OpenAI Response API, implementing sophisticated tool-calling and structured output logic.
• Developed and containerized scalable backend microservice using FastAPI, Docker, and OpenShift to host and serve agentic skills.

Further development of the data analytics system landscape based on MS Power BI

• Concept and development of ETL processes, primary data source SAP IS/U incl. extraction via Theobald extractors to Azure Synapse, support with SAP S/4 conversion
• Support in the concept and development of data models in Azure Synapse Analytics
• Gathering and implementation of requirements in the data analytics area from internal business units
• Identification, documentation and analysis of existing as well as cross-functional processes
• Data definition, data modeling & preparation as well as source selection for merging data from differently structured data sources
• Design of reports and dashboards based on MS Power BI
• Transfer of reporting processes from existing structures to MS Power BI Premium (PPU)
• Hands-on development and implementation of analyses, reports and dashboards based on Microsoft Power BI
• Power Apps for write-back processes from Power BI Premium to Azure SQL DB
• Power BI support as part of the SAP S/4 conversion
• Cooperation with internal business units and external development partners
• Coaching/training, documentation, development processes

• Developed modular applications for an industrial chemical plant to optimize internal processes
• Technologies: .NET 10, Blazor WebAssembly, C#, Azure SQL, Syncfusion
• Built frontend components with Blazor WASM
• Backend logic in C#
• Database design in Azure SQL
• Implemented modular software architecture
• Extended existing systems

• Business analysis
• Requirements engineering
• System design
• Various insurance projects
• Technology stack: msg.Billing (in-/ex-collection)
• Product: Pay-per-use car insurance based on blockchain and OBD-II real-time telemetry with AI

• Leading high-impact retail digital transformation focused on data integration, app integration, and next-generation customer engagement strategies.

Focus:

• Developing and providing Cloud Native Courses
• Architecture Consulting for Platform Engineering and Cloud Native
• Supporting Teams and People on their Cloud Native Journey

Delivered Trainings:

• Kubernetes Fundamentals - From Pods to Ingresses; 2 Days
• Platform Engineering on GKE - Operators, GitOps, Gateway API, Policy Management, Storage; 2 Days
• Platform Engineering on AKS - GitOps, External Secrets, Policy Management, Ingress/Gateway API and Storage; 4 Days

Currently In Progress:

• Platform Engineering Basic / Advanced on OpenShift - OpenShift/Kubernetes Basics, GitOps, External DNS, External Secrets; Multi-Step Program with 2 Course Blocks (3 and 2 Days) and self-paced projects

• Shaping service management framework as part of head office of RBI
• Service owner overseeing IT cloud services, accountable for overall quality, lifecycle, and success
• Managing customer relationships and satisfaction for 10 business units ensuring smooth business continuity and operations
• Single point of contact and service/process owner providing T-shaped expertise in IT domains, cloud platforms and services (AWS, Azure, Kubernetes, Salesforce, ServiceNow, Jira, Orca, CRM, GitHub, SFMC)
• ITSM/ITIL implementation and mentoring including design, definition, mapping, and execution
• Change and release management, UAT/test assurance, major incident management, SDLC management
• Managing regulatory and audit requirements, DORA, GDPR, ITPF compliance and reporting
• Acting as a point of escalation for complex customer issues, resolving conflicts, fostering a customer-centric culture
• People management: leading and managing service delivery teams, DevOps, vendors, and third-party teams
• Cross-tribe service delivery and contract management: KPIs, SLAs, OLAs, RPO, RTO, BCM/SCM management
• Agile/Scrum process delivery governance, stakeholder communication, and budget/cost management