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Service Quality Manager (m/f/d) - Banking

Project specification

Project duration
Period 14.08.2023 - 13.02.2024
Project location
Location Düsseldorf, Germany
Project capacity
Capacity from 90%
Daily rate range
Daily rate 760 - 840€
Remote work ratio
Remote up to 70%

Project expertise

Industries
Banking and Finance
Areas
Information Technology Operations

Description

  • Advice on compliance with IT Service Management processes according to ITIL
  • Advising application managers and developers on process compliance
  • Responsibility for classifying changes and major changes
  • Reviewing change requests
  • Supporting the incident process (e.g., troubleshooting, classification, documentation, process compliance, etc.)

Requirements

  • Experience with agile methods
  • Knowledge of DevOps and software development processes
  • Very good/solid knowledge of ITIL process steps
  • Excellent German and English skills (interaction with London and Paris)

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Frequently asked questions

The project is based in Düsseldorf, Germany.

The project preferably starts in August 2023 and is planned to end in February 2024 (6 months).

The project requires a commitment of 90 - 100% capacity (full-time).

The project offers 0 - 70% remote work.

The project offers a daily rate of 760 - 840€ which breaks down to an hourly rate of 95 - 105€/h.

The project is related to the following industry: Banking and Finance.

The project covers the following business areas: Information Technology and Operations.

Yes! Recommend a freelancer for the project and earn 30% of FRATCH's profits every time they get placed — for the duration of that project. Simply share your invite link with a colleague to get started.

To apply for the project, click the Apply button on the project page to submit your profile for review. We will forward your resume to the client and get back to you within a few days.
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