Project specification
Project expertise
Description
A telecommunications company is looking for a talented Salesforce Business Analyst to support their Service and Sales Cloud initiatives. The successful candidate will work closely with various departments to gather requirements, analyze business processes, and recommend solutions that leverage Salesforce capabilities.
- Gather and document business requirements for Salesforce Service and Sales Cloud projects.
- Analyze current business processes and identify areas for improvement.
- Collaborate with stakeholders to design effective Salesforce solutions.
- Conduct user training sessions and provide ongoing support.
- Develop test plans and coordinate user acceptance testing.
- Create detailed reports and dashboards to track project progress and performance.
Requirements
- Proven experience as a Salesforce Business Analyst, specifically in Service and Sales Cloud within the telecommunications industry.
- Strong understanding of Salesforce functionalities, data models, and best practices.
- Excellent analytical skills with the ability to translate business needs into technical requirements.
- Proficiency in creating detailed documentation, reports, and dashboards.
- Strong communication skills to effectively collaborate with cross-functional teams.
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Frequently asked questions
The project is based in Cologne, Germany.
The project preferably starts in September 2024 and is planned to end in July 2025 (10 months).
The project requires a commitment of 90 - 100% capacity (full-time).
The project offers 90 - 100% remote work.
The project requires English (Advanced) as essential language. Additionally, German (Advanced) is desirable.
The project is related to the following industry: Telecommunication.
The project covers the following business areas: Customer Service, Information Technology, and Sales.
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To apply for the project, click the Apply button on the project page to submit your profile for review. We will forward your resume to the client and get back to you within a few days.
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