Product Owner - CRM

In this role, you will report to the Head of Commercial Operations and are responsible for end-to-end management of our business development CRM. You will build CRM solutions using industry leading tools, with workflows and processes that accelerate our business. You can expect a close collaboration with our business development, support and services, finance, IT, and production teams and regularly translate their requirements into practical solutions. You will ensure compliance with best practices and standards in CRM configuration and customization while providing outstanding support to end users.

• Manage, facilitate, and optimize the CRM, enhancing user experience and leveraging the system to support business goals while increasing sales efficiency and ensuring customer support
• Create and execute a detailed product road map, implementing agile project management principles to execute, monitor, and evaluate progress
• Ensure reliable and accurate data quality and legal compliance
• Drive the relationship with end-user, regularly gathering and implementing feedback/requirements and providing training and support
• Provide system administration support, including managing user access and ensuring proper governance of permissions and access rights
• Analyse business development data to create comprehensive reporting of pipeline and financial forecasts for review by the Executive Leadership team
• Create management dashboards for Executive level stakeholders which visualises meaningful insights
• Manage the day-to-day reporting requirements of the Head of Commercial Operations in a timely and efficient manner
• Coordinate and support integrations with third-party applications, plugins, and tools
• Create and maintain documentation on processes, policies, application configuration, and help-related materials
• Continuously identify opportunities to improve processes and implement automations

• Proven experience as a CRM product owner with proficiency in creating fields, workflows, validation loops, views, and reports
• 5+ years in aviation or manufacturing, such as commercial operations, sales/business development, or sales production matching preferred
• Execution focused with exceptional analytical and reporting capabilities
• Familiarity with automating cross-departmental business processes
• Strong communication skills to convey complicated information clearly and effectively
• Adaptability and problem-solving skills, with the ability to prioritize
• Ability to influence stakeholders to drive change and make improvements