Project specification
Period 01.01.2023 - 31.03.2023
Location Frankfurt, Germany
Capacity 100%
Daily rate 800 - 1120€
Remote up to 100%
Project expertise
Industries
Healthcare
Areas
Customer Service Project Management
Description
For our client in the medical hygiene supplies sector, we are currently looking for an expert in Customer Experience Management with a focus on implementation.
As part of a project, the customer experience of the lead-to-cash process was analyzed and short-term optimization potentials were identified. Your task is to work closely with frontline employees in various areas to analyze and optimize these gaps in more detail.
- Set up the program organization, plan tasks, and create work packages
- Lead the implementation/project team across different service functions
- Shadowing & coaching of internal employees in the context of experience optimization
- Support the implementation of selected change management processes & measures
- Assist in the development and rollout of training concepts
- Establish a governance structure for success measurement
- Conduct weekly status meetings for progress control
- Report to management
Requirements
- Experienced in project & change management in a similar project role
- Proven experience in coaching and leading employees in service organizations
- Know-how in Customer Experience Management
- Experienced in handling change processes across various processes and systems
- Deep knowledge of E2E processes
- Experienced as a project manager with a hands-on mentality
- Excellent communication and networking skills
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Frequently asked questions
The project is based in Frankfurt, Germany.
The project preferably starts in January 2023 and is planned to end in March 2023 (2 months).
The project requires a commitment of 100% capacity (full-time).
The project offers 0 - 100% remote work.
The project offers a daily rate of 800 - 1120€ which breaks down to an hourly rate of 100 - 140€/h.
The project is related to the following industry: Healthcare.
The project covers the following business areas: Customer Service and Project Management.
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To apply for the project, click the Apply button on the project page to submit your profile for review. We will forward your resume to the client and get back to you within a few days.
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