Project specification
Project expertise
Description
The project is carried out at a leading telecommunications company and aims to modernize the technical system landscape and operating model. The goal is to improve the customer experience and service quality in the mobile postpaid area, shorten time-to-market for new products, and reduce operating costs.
The focus is on the development and implementation of powerful product catalog, order management, and CRM/CIM systems that enable more efficient and customer-friendly operations. In addition, central processes for customer value management and tariff advice (Best-Tariff-Advice) are optimized and transformed for the new system landscapes.
Specific tasks & services:
- Advising the specialist teams (Portfolio Planning & Scoping Team, Tribes, Product Owner) on mobile postpaid retention and the regulatory Best-Tariff-Advice process in the telecommunications industry.
- Analyzing existing value management and Best-Tariff-Advice functionalities in the current systems and identifying optimization opportunities.
- Developing optimization proposals for customer value management and tariff advice in the existing systems to enable more efficient customer retention before migrating to the new target systems.
- Providing technical and subject matter advice on defining requirements for value management and Best-Tariff-Advice logic in the future CRM and order management systems.
- Reporting and analyzing relevant KPIs in both the old and new systems using Jira, Confluence, and Excel.
- Supporting the development of new KPIs, reports, and processes for mobile postpaid value management and the Best-Tariff-Advice process in the new systems.
Requirements
- Experience in the telecommunications industry, especially with postpaid tariffs and customer retention measures.
- Solid knowledge of CRM strategies and measures, particularly in mobile postpaid retention.
- Experience with Best-Tariff-Advice processes and their regulatory requirements.
- Understanding of customer value management and data-driven decision making, especially regarding tariff optimization.
- Knowledge in analyzing and optimizing existing customer processes to increase loyalty and reduce churn rate.
- Experience with order management and CRM/CIM systems, preferably Salesforce and Adobe Experience Manager (AEM).
- Experience with system migrations and transformation projects, especially when introducing new telecom IT systems.
- Proficiency with agile methods (Scrum, SAFe) and tools like Jira and Confluence.
- Experience in requirements analysis and process definition for customer-facing IT systems in telecommunications.
- Excellent communication and stakeholder management skills to collaborate effectively with various teams (e.g., Product Owner, developers, business units).
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Frequently asked questions
The project is based in Munich, Germany.
The project preferably starts in April 2025 and is planned to end in June 2025 (2 months).
The project requires a commitment of 95 - 100% capacity (full-time).
The project offers 95 - 100% remote work.
The project offers a daily rate of 800 - 824€ which breaks down to an hourly rate of 100 - 103€/h.
The project requires German (Advanced) as essential language. Additionally, English (Advanced) is desirable.
The project is related to the following industry: Telecommunication.
The project covers the following business areas: Business Intelligence, Customer Service, and Information Technology.
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To apply for the project, click the Apply button on the project page to submit your profile for review. We will forward your resume to the client and get back to you within a few days.
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