Antje Gabert-Senior Project and Requirements Manager – B2C Transformation Project

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Experience
Senior Project and Requirements Manager – B2C Transformation Project
Telefónica Germany
- Responsible for fully taking into account partner incentive compensation management in a transformation project to ensure an end-to-end implementation.
- Managing project management and taking technical responsibility as Business Requirement Owner to ensure business-fit solutions.
- Analyzing, documenting, and prioritizing business requirements as part of a structured requirements management process.
Senior Project Manager and Subject Matter Expert – B2C Transformation Project
Telefónica Germany
- Responsible for project management in a complex transformation environment with a focus on the strategic direction for partner incentive compensation management.
- Developing a strategic concept for partner incentive compensation management as the basis for business requirements definition.
- Technical responsibility and contact person (Subject Matter Expert) for commission and compensation models in the partner environment.
- Conducting AS-IS analyses and defining TO-BE targets to derive improvement potential, requirements, and action areas within the transformation project.
Program Manager Cyber Security
Telefónica Germany
- Building and establishing company-wide cyber security program management to strategically steer all security initiatives.
- Responsible for planning, steering, and controlling portfolio, budget, and roadmap.
- Strategic consulting of the Head of Cyber Security in portfolio, project, and procurement management.
- Advising and supporting managers in all relevant procurement processes.
- Optimizing and introducing processes to increase efficiency in project, budget, and roadmap management.
Project Manager Cyber Security
Telefónica Germany
- End-to-end management and implementation of various cyber security projects as part of strategic project management.
- Coordinating and leading a task force to quickly and efficiently solve a critical security challenge.
- Responsible for planning, steering, and controlling portfolio, budget, and roadmap.
Demand and Portfolio Manager for Service Now
Allianz Technolog SE
- Interim portfolio manager with responsibility for strategic demand and portfolio management.
- Designing and implementing end-to-end demand and portfolio management, including the development of processes, roles, deliverables, tools, and committees.
- Implementing the solution in Jira, including the development of workflows, dashboards, and reporting structures.
- Advising and supporting the department head in the transition project for the Service Now platform.
Product & Project Manager in a large merger project B2C & B2P
Telefónica Germany
- Lead of the product management substream for Business-to-Partner with a focus on billing and commissioning in the context of a company-wide merger project to harmonize systems and processes.
- Management of requirements management and ensuring the quality of business requirements in the development process.
- Planning and monitoring implementation, test coordination, status tracking, and close alignment with business owners, project managers, and IT.
Portfolio Manager Partner Brands B2C & B2P
Telefónica Germany
- Advising and supporting management in introducing and shaping portfolio management in the Partner Brands area.
- Responsible for managing portfolio, release, and delivery planning, including budget management.
- Managing project and budget administration (service requests) using Jira and Charm (Clear Quest).
- Planning, preparing, and facilitating the Delivery & Planning Board, the Effort Assessment Meeting, and the Roadmap Business Jour Fix.
- Improving processes and tools to increase efficiency in project and order management through the targeted use of Jira.
Interim Manager Planning IT
Maxdome GmbH / Pro7Sat.1 Medien AG
- Central interface function between IT, controlling, and financial accounting with responsibility for Maxdome's Capex and IT Opex budget.
- Advising and contributing to budget and multi-year planning as well as in-year forecast and re-budgeting processes; supporting monthly and annual closings from an IT perspective.
- Building and continuously developing a strategic project portfolio reporting system as a management tool for top management.
- Analyzing, designing, and implementing improved finance and planning processes (including budget planning, roadmap planning, and budget control).
- Strategic advising and support for the CTO in carrying out an IT assessment; evaluating the results, deriving measures, and helping shape a new IT organizational structure.
Process Analyst Retail Partner Incentivization
Kabeldeutschland Service GmbH
- Conducted an end-to-end analysis of the order fulfillment and partner commission processes (incentive compensation) from a sales perspective to identify efficiency and optimization potential.
- Detailed as-is assessment taking upstream and downstream process steps into account to ensure a full process understanding.
- Created a weakness analysis and developed concrete measures and improvement proposals.
- Prepared and presented the analysis results in a management-friendly way, including a roadshow to support decision-making.
Consultant, Process Analyst and Coach for the Rail/Diesel Drive Systems Market Area: Plant Engineering
Voith Turbo GmbH
- Strategic and conceptual advising of project management and top management in implementing the new company strategy.
- Supporting the change process through coaching and advising managers and employees to promote acceptance and sustainable implementation.
- Preparing and facilitating management workshops, project meetings, and steering board sessions for decision-making and strategic alignment.
- Planning and running the project kick-off with around 35 participants to align on shared goals and roles.
- Professional advising and support for the internal subproject lead in process design in Customer Care and Product Management – including testing, training, and introducing new processes.
- Creating process and procedure instructions taking certification-related requirements into account (rail standard IRIS).
Integration Manager - Merger HanseNet – Telefónica
Telefónica Deutschland GmbH / HanseNet
- Conception, delivery, and management of training and coaching measures for managers and employees during the integration phase of HanseNet into Telefónica.
- Onboarding of managers into Telefónica O2's leadership culture, tools, and rules to ensure a consistent company culture.
- Support for managers at kick-off events in the new organizational structure.
- Development of a concept for introducing professional requirement management in Customer Service.
Head of Infrastructure and Contact Channels HanseNet
Telefónica Deutschland GmbH / HanseNet
- Integration of the HanseNet Infrastructure and Contact Channels department into the organizational structure of Telefónica O2.
- Responsibility for building and smoothly integrating processes, systems, and the organization while ensuring business continuity.
- Coaching and supporting employees throughout the change process.
- Management and coordination of an external outsourcing partner.
- Responsibility for release management in HanseNet Customer Service.
Head of Commissioning and Data Management B2C, B2B
Telefónica Deutschland GmbH
- Conception and implementation of the strategic initiative "Commissioning State of the Art" for the holistic organizational development of the Commissioning and Data Management department.
- Business responsibility for introducing a new Incentive Compensation Management System.
- Disciplinary and functional leadership of the department with up to 45 employees, including leading managers and specialists as well as budget responsibility.
- Responsible for the correct payment of partner commissions with an annual budget in the high three-digit million range.
- Overall responsibility as Business Owner for the IT systems in terms of functionality, quality, and usability to ensure market-appropriate performance.
- Management of stakeholder coordination with Sales, Marketing, Controlling, and IT to ensure optimal alignment and implementation of objectives.
Team Leader Customer Support Specialist Retail
Vodafone D2 GmbH
- Disciplinary and functional leadership of the internal sales team Consumer Sales with up to 15 employees.
- Responsible for the correct and timely execution of tasks in customer support and specialist retail support.
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Media and Entertainment, Insurance, and Manufacturing.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Customer Service, Finance, Sales, and Strategy.
Summary
More than 25 years of experience leading and delivering transformation, strategy, and change projects in the telecommunications, IT, and media industries. A generalist with deep detail understanding and an analytical end-to-end view of complex program and project structures. Sees change as a positive impulse and combines strategic concepts with strong operational delivery skills. Experienced in working with international and interdisciplinary teams as well as C-level stakeholders.
Skills
Experience In Developing And Implementing Strategy, Transformation, And Change Projects
Program And Project Management (Agile And Classic)
Portfolio And Budget Management
Strategy Development And Requirements Management
Leading Teams Of Up To 50 Employees
Incentive Compensation Management
Change Management And Coaching
Industries: Telecommunications, Media & Entertainment, Industrials, Plant Engineering, And Drive Technology
Project Management: Agile And Classic Project Management (Including Safe, Scrum, V-Model, Waterfall), Design Thinking, Resource Planning, Budget, Time And Quality Management, Stakeholder Analysis, Risk Management, Reporting, Team Leadership
Areas: It, Cyber Security, Customer Service, Incentive Compensation Management, Sales, Finance, Controlling, Project And Product Management
Tools: Crm, Incentive Compensation Tools, Master Data, Order Management, Sap, Jira, Confluence, Ms Project, Ms Office
Languages
Education
Master of Arts · Business Coaching and Change Management
Certifications & licenses
Training as Systemic Coach
Scrum Alliance
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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