Antje Gabert-Senior Project and Requirements Manager – B2C Transformation Project
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Experience
Senior Project and Requirements Manager – B2C Transformation Project
Telefónica Germany
- Responsible for the holistic integration of partner incentive compensation management in a transformation project to ensure a seamless end-to-end implementation.
- Overseeing project management and acting as Business Requirement Owner to ensure solutions that meet business needs.
- Analyzing, documenting, and prioritizing business requirements within a structured requirements management framework.
Senior Project Manager and Subject Matter Expert – B2C Transformation Project
Telefónica Germany
- Responsible for project management in a complex transformation environment with a focus on strategic alignment for partner incentive compensation management.
- Developing a strategic concept for partner incentive compensation management as a basis for defining business requirements.
- Holding technical responsibility and acting as a subject matter expert for commission and compensation models in the partner environment.
- Conducting as-is (AS-IS) analyses and defining target states (TO-BE) to identify optimization potentials, requirements, and action areas within the transformation project.
Program Manager Cyber Security
Telefónica Germany
- Establishing and setting up a company-wide cyber security program management for the strategic control of all security initiatives.
- Responsible for planning, steering, and controlling the portfolio, budget, and roadmap.
- Providing strategic advice to the Head of Cyber Security in portfolio, project, and procurement management.
- Advising and supporting executives in all relevant procurement processes.
- Optimizing and introducing processes to increase efficiency in project, budget, and roadmap management.
Project Manager Cyber Security
Telefónica Germany
- End-to-end management and implementation of various cyber security projects within the strategic project management framework.
- Coordinating and leading a task force for quick and efficient resolution of a critical security challenge.
- Responsible for planning, steering, and controlling the portfolio, budget, and roadmap.
Demand and Portfolio Manager for ServiceNow
Allianz Technolog SE
- Interim portfolio manager responsible for strategic demand and portfolio management.
- Designing and implementing a holistic demand and portfolio management system, including development of processes, roles, deliverables, tools, and committees.
- Implementing the solution in Jira, including the development of workflows, dashboards, and reporting structures.
- Advising and supporting the department head in the transition project for the ServiceNow platform.
Product & Project Manager in a large B2C & B2P merger project
Telefónica Germany
- Leading the product management substream for Business-to-Partner focused on billing and commissioning in the context of a company-wide merger project aiming to harmonize systems and processes.
- Managing requirements and ensuring the quality of business requirements in the development process.
- Planning and controlling implementation, test coordination, status tracking, and close coordination with business owners, project managers, and IT.
Portfolio Manager Partner Brands B2C & B2P
Telefónica Germany
- Advising and supporting management in the introduction and process design of portfolio management in the Partner Brands area.
- Responsible for managing portfolio, release, and delivery planning, including budget management.
- Controlling project and budget administration (service requests) using Jira and Charm (Clear Quest).
- Planning, preparing, and moderating the Delivery & Planning Board, the Effort Assessment meetings, and the Roadmap business jour fix.
- Optimizing processes and tools to increase efficiency in project and order management through targeted use of Jira.
Interim Manager Planning IT
Maxdome GmbH / Pro7Sat.1 Medien AG
- Acting as central interface between IT, controlling, and financial accounting, responsible for Maxdome's Capex and IT Opex budget.
- Advising and working on budget and multi-year planning, as well as in-year forecasting and re-budgeting processes; supporting month-end and year-end closings from an IT perspective.
- Setting up and continuously improving a strategic project portfolio reporting system as a steering tool for top management.
- Analyzing, designing, and implementing optimized financial and planning processes (including budget planning, roadmap planning, and budget control).
- Providing strategic advice and support to the CTO in carrying out an IT assessment; evaluating results, deriving actions, and shaping a new IT organizational structure.
Process Analyst Retail Partner Incentive Compensation
Kabeldeutschland Service GmbH
- Conducting an end-to-end analysis of order processing and partner commission (incentive compensation) business processes from a sales perspective to identify efficiency and optimization potentials.
- Detailed current state mapping including upstream and downstream process steps to ensure a holistic understanding.
- Creating a gap analysis and developing concrete measures and improvement proposals.
- Preparing and presenting the analysis results in a management-ready format, including a roadshow to support decision making.
Consultant, Process Analyst, and Coach for the Rail and Diesel Drive Systems Market (Plant Engineering)
Voith Turbo GmbH
- Providing strategic and conceptual advice to project leadership and top management in implementing the new corporate strategy.
- Supporting the change process through coaching and advising leaders and employees to promote acceptance and sustainable implementation.
- Preparing and moderating management workshops, project meetings, and steering board sessions for decision making and strategic alignment.
- Planning and conducting the project kick-off with around 35 participants to align on common goals and role understanding.
- Offering expert advice and support to the internal subproject leader in process design for Customer Care and Product Management – including testing, training, and rolling out new processes.
- Creating process and procedure instructions, considering certification requirements (rail standard IRIS).
Integration Manager - Merger HanseNet – Telefónica
Telefónica Deutschland GmbH / HanseNet
- Design, delivery and management of training and coaching programs for managers and employees during HanseNet's integration into Telefónica.
- Onboarding managers to Telefónica O2’s leadership culture, tools and policies to ensure a unified corporate culture.
- Supporting managers at kick-off events in the new organizational structure.
- Developing a concept for implementing a professional requirements management in customer service.
Head of Infrastructure and Contact Channels HanseNet
Telefónica Deutschland GmbH / HanseNet
- Integrating the HanseNet Infrastructure and Contact Channels department into Telefónica O2’s corporate structures.
- Responsible for setting up and seamlessly integrating processes, systems and organization while ensuring business continuity.
- Coaching and supporting employees throughout the change process.
- Managing and coordinating an external outsourcing partner.
- Responsible for release management of HanseNet customer service.
Head of Commissioning and Data Management B2C, B2B
Telefónica Deutschland GmbH
- Designing and implementing the strategic initiative "Commissioning State of the Art" for the holistic organizational development of the Commissioning and Data Management department.
- Business responsibility for introducing a new incentive compensation management system.
- Disciplinary and technical leadership of the department with up to 45 employees, including managing managers and specialists, plus budget responsibility.
- Responsible for the correct payment of partner commissions with an annual budget in the high triple-digit million range.
- Overall responsibility as business owner for IT systems regarding functionality, quality and usability to ensure market-appropriate performance.
- Steering stakeholder management with sales, marketing, controlling and IT for optimal alignment and execution of goals.
Team Lead Customer Support Trade
Vodafone D2 GmbH
- Disciplinary and technical leadership of the Consumer Sales inside sales team with up to 15 employees.
- Responsible for accurate and timely execution of customer service and trade support tasks.
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Media and Entertainment, Insurance, and Manufacturing.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Customer Service, Finance, Sales, and Strategy.
Summary
More than 25 years of experience in leading and implementing transformation, strategy, and change projects in the telecommunications, IT, and media industries. Generalist with deep attention to detail and an analytical end-to-end view of complex program and project structures. Sees change as a positive driver and links strategic concepts with operational implementation skills. Experienced in working with international and interdisciplinary teams as well as C-level stakeholders.
Skills
Experience In Developing And Implementing Strategy, Transformation, And Change Projects
Program & Project Management (Agile And Traditional)
Portfolio & Budget Control
Strategy Development And Requirements Management
Leading Teams Of Up To 50 People
Incentive Compensation Management
Change Management & Coaching
Industries: Telecommunications, Media & Entertainment, Manufacturing, Plant Engineering And Drive Technology
Project Management: Agile And Traditional Project Management (Including Safe, Scrum, V-Model, Waterfall), Design Thinking, Resource Planning, Budget, Time And Quality Management, Stakeholder Analysis, Risk Management, Reporting, Team Leadership
Areas: It, Cyber Security, Customer Service, Incentive Compensation Management, Sales, Finance, Controlling, Project And Product Management
Tools: Crm, Incentive Compensation Tools, Master Data, Order Management, Sap, Jira, Confluence, Ms Project, Ms Office
Languages
Education
Master of Arts · Business Coaching & Change Management
Certifications & licenses
Systemic Coach Training
Project Management Specialist GPM/IPMA Level D
Certified Scrum Master
Scrum Alliance
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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