Alicja K.-Freelancer | Back Office & Business Support
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Experience
Freelancer | Back Office & Business Support
Self-employed
- Back office and administrative support in day-to-day operations
- Scheduling and business correspondence
- CRM and data maintenance as well as documentation
- Customer service and follow-up of ongoing processes
- Project assistance and coordination of internal processes
- Recruiting and applicant management
- Research and sales support
Project Assistant & CSM
Coppen GmbH
Project Management & Coordination:
- Planning, managing and coordinating projects, including scheduling, resource and task management
- Preparation of project plans, reports and presentations
- Ensuring compliance with time, budget and quality targets
- Organization and moderation of meetings as well as documentation of results
- Central point of contact between customers, internal departments and management
Customer Success Management:
- Strategic support and expansion of existing customer relationships
- Analysis of customer needs and development of tailored solutions
- Management of onboarding processes and implementation of services
- Handling customer inquiries and solution-oriented escalation management
- Evaluation of customer feedback to optimize processes
HR Team Assistant
ESA Energy Solutions GmbH
- End-to-end management of the recruiting process
- Conducting and coordinating interviews as well as onboarding and offboarding processes
- Maintenance and management of employee master data as well as preparation of payroll
- Contact person for employees and external partners on all HR-related topics
- Organization of training sessions and preparation of employment law documents
- Support in controlling, workforce planning and occupational safety
- Management and further development of social media recruiting channels
Automotive Dispatcher
Schachtschneider GmbH & Co. KG
- Management of vehicle dispatching for new and used cars
- Responsibility for ordering processes and timely processing
- Preparation of invoices and handling of financing
- Preparation and coordination of vehicle registrations
Assistant to the Liquidator
Sensual Black Label UG
08/2018 - 09/2025, from 02.2023 Assistant to the Liquidator
- Organization of events, photo shoots and customer arrangements
- Support and coordination of guests and service providers
- Responsibility for operational processes, including scheduling
- Support during the company liquidation
Sales Dispatcher / Branch Manager
K&K
Personnel services
- Set up and managed a branch with responsibility for results and budget
- Responsible for revenue growth and achieving business targets
- Active sales including cold calling, contract negotiations and customer development
- Conducted needs analyses and managed order processing
- Recruited skilled and unskilled workers, as well as handled dispatching and scheduling
- Responsible for time tracking, payroll preparation and invoicing
- Performed controlling tasks and credit checks
- Ensured occupational safety and conducted risk assessments
Personnel Dispatcher
Arbeitsvermittlung INTERLAND
- Conducted and organized recruitment processes
- Created job advertisements and application documents (DE/PL)
- Coordinated international staff assignments within the EU
- Provided customer support, translations and organized business meetings
- Handled dispatching and order processing
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Automotive, and Energy.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Human Resources, Finance, Sales, Marketing, and Logistics.
Summary
Over the past few years, I have gained extensive experience in customer service, customer success management and project assistance. At Coppen, for example, I looked after around 350 customers at the same time. This taught me how to keep an overview even in stressful situations and respond to different people and their concerns.
I am someone who likes to think ahead, take things into my own hands and not wait for instructions whenever a problem arises. I enjoy working with people, organizing things and finding solutions when something does not go according to plan.
I am open to different projects, especially in customer service, customer success and project organization. It is important to me that I can use my experience in a meaningful way and that the collaboration is a good fit for both sides.
Skills
- Project Coordination
- Customer Success
- Recruiting & Hr-Administration
- Scheduling & Organization
- Ms Office (Sehr Gut)
- Adobe Photoshop
- Structured Working Style
- Strong Communication Skills
Languages
Education
Schule für Erwachsene Cosinus
Bürokauffrau · Personal · Gdynia, Poland
Certifications & licenses
Adobe Photoshop
Customer Success
Disposition & Organisation
Kommunikationsstärke
MS Office (sehr gut)
Projektkoordination
Recruiting & HR-Administration
Strukturierte Arbeitsweise
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Alicja is based in Treuenbrietzen, Germany and can operate in on-site, hybrid, and remote work models.
Alicja speaks the following languages: German (Native), Polish (Native), English (Advanced).
Alicja has at least 15 years of experience. During this time, Alicja has worked in at least 7 different roles and for 7 different companies. The average length of individual experience is 2 years and 1 month. Note that Alicja may not have shared all experience and actually has more experience.
Based on recent experience, Alicja would be well-suited for roles such as: Freelancer | Back Office & Business Support, Project Assistant & CSM, HR Team Assistant.
Alicja's most recent position is Freelancer | Back Office & Business Support at Self-employed.
In recent years, Alicja has worked for Self-employed, Coppen GmbH, ESA Energy Solutions GmbH, Schachtschneider GmbH & Co. KG, and Sensual Black Label UG.
Alicja is most experienced in industries like Professional Services, Automotive, and Energy.
Alicja is most experienced in business areas like Customer Service, Human Resources, and Finance. Alicja also has some experience in Marketing, Sales, and Logistics.
Alicja has recently worked in industries like Automotive and Energy.
Alicja has recently worked in business areas like Customer Service, Logistics, and Operations.
Alicja attended Schule für Erwachsene Cosinus for Personal.
Alicja has 8 certificates. Among them, these include: Adobe Photoshop, Customer Success, and Disposition & Organisation.
Alicja is immediately available full-time for suitable projects.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 17 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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