Confluence Experts in Nuremberg

Planning, execution & moderation of crisis communication and reputation management

AQIM is a non-profit organization based in Austria. An association of interim managers from Germany and Austria. Founded in December 2024. Multi-part training with workshops and consulting for preventive crisis communication, in cooperation with the founding members and those responsible for communication. To assess crisis potential for the market entry strategy and ahead of a digital campaign.

The project in a nutshell:

Consulting and training for the purpose of:

• Analysis of crisis potential as a new market entrant and its internet-based communication activities
• Planning and developing crisis communication with targeted measures
• Developing a crisis plan to minimize reputation risks in an emergency
• Conducting training and information sessions

Success:

• What started as a one-time consulting event for preparing an information campaign became a multi-part workshop on preventive crisis communication. This not only gave the organization expertise and confidence in the event of acute challenges, but also gave the participating interim managers new skills for their day-to-day work on assignments
• The workshop enabled those responsible to launch the information campaign that was being prepared at the time and planned for six months, as scheduled at the end of January 2026 on social media
• Careful scheduling and defining how to handle critical voices in terms of terminology and tone, as well as compliance rules, ensured a smooth start and run of a 3-month information campaign

Highly qualified engineering services such as engineering, project and quality management, planning and control.

• Fast deployment and flexible models
• Results-oriented teamwork
• Accelerating projects, creating added value
• Technical experience and business management expertise
• Data analysis and specialized services.

Results: Excellence, reliability and efficiency.

Embedded Analytics & AI-assisted BI

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Building automated BI workflows including workspace management, deployment processes, and scheduled refresh via the Power BI REST API.

Implementation of secure service-to-service communication with Microsoft Entra ID and Service Principal, and integration into existing enterprise system landscapes.

Technologies: ASP.NET Core, C#/.NET, Power BI Embedded, Power BI REST API, LLM API, AI Agents, Function/Tool Calling, Entra ID

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• Created a management-ready specification as a basis for decision-making by management and IT.

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• Managing projects on site
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• Leading technicians and external contractors
• Planning resources, schedules, and budgets
• Quality, risk, and safety management
• Conducting daily status meetings
• Escalation management and problem-solving
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• Materials and spare parts management
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Environment: Infrastructure, Logistics

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• Conducted ad-hoc people data analyses for stakeholders
• Supported Employee Listening and ensured actionable survey insights
• Built intuitive dashboards and visualizations in SuccessFactors, PowerBI, and Qualtrics
• Produced regular reports and dashboards on key HR metrics
• Contributed to people analytics projects as a junior team member
• Collaborated with HR Tech and Data teams to improve data quality
• Ensured ethical and governed data use with Legal, Data Privacy, Labour Relations and Works Council

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• Coordination and support of the agency partners.
• Coaching of the methodological framework.
• Collection, evaluation, and use of organizational metrics to plan next steps.
• Environment: OKR, CCPM, Agile Coaching, Agile Planning, Agile Metrics, Workshops, Facilitation, Change Management, JIRA, Zoom, Slack, Miro.

• Developed critical specifications, navigating technical and business requirements.
• Led the project through its complex phases.
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• Creation of detailed requirements and functional specifications to document use cases

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• In-depth process analyses to uncover potentials

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• Software development
• Technical design of software architecture and design (considering functional and non-functional requirements)
• Frontend and Backend
• Refactorings
• Code reviews
• Unit tests
• Automated integration tests
• E2E tests

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• Identity management (e.g., user registration, password reset and change, user profiles)
• Management of roles and permissions
• Single Sign-On (SSO) across DSP services
• Management of OAuth resources and terms and conditions

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• Gathering and creation of marketing strategy concepts for direct sales, focusing on lead generation for new and existing customers
• Analysis and optimization of existing and new contact points
• Derivation of system requirements and user tests for new developments
• Establishment of a requirements and implementation process for business needs at the interface between CRM strategy and marketing system operations
• Facilitation of ideation workshops with the project's stakeholders
• Mediation between business and technical project stakeholders
• Analysis and post-documentation of existing marketing strategies and the system functions already created for them
• Analysis of target groups and pre-system data quality as a foundation for new CRM strategies
• Consultation on content and asset strategy for marketing campaigns
• Definition of KPIs and other performance criteria for the system and CRM strategy