Confluence Experts in Nuremberg

Planning, execution & moderation of crisis communication and reputation management

AQIM is a non-profit organization based in Austria. An association of interim managers from Germany and Austria. Founded in December 2024. Multi-part training with workshops and consulting for preventive crisis communication, in cooperation with the founding members and those responsible for communication. To assess crisis potential for the market entry strategy and ahead of a digital campaign.

The project in a nutshell:

Consulting and training for the purpose of:

• Analysis of crisis potential as a new market entrant and its internet-based communication activities
• Planning and developing crisis communication with targeted measures
• Developing a crisis plan to minimize reputation risks in an emergency
• Conducting training and information sessions

Success:

• What started as a one-time consulting event for preparing an information campaign became a multi-part workshop on preventive crisis communication. This not only gave the organization expertise and confidence in the event of acute challenges, but also gave the participating interim managers new skills for their day-to-day work on assignments
• The workshop enabled those responsible to launch the information campaign that was being prepared at the time and planned for six months, as scheduled at the end of January 2026 on social media
• Careful scheduling and defining how to handle critical voices in terms of terminology and tone, as well as compliance rules, ensured a smooth start and run of a 3-month information campaign

Medikamendo: E-health platform for digital repeat medication & follow-up prescriptions

• End-to-end implementation: UX conception, UI design, and frontend development for three connected portals (patients, medical practices, pharmacies).
• AI prototyping: Efficient creation of interactive prototypes using Figma and GitHub Copilot.
• Design system: Creation and continuous development of a consistent design system and UI components.
• Corporate design: Maintenance and further development of the consistent brand presence and websites.

Highly qualified engineering services such as engineering, project and quality management, planning and control.

• Fast deployment and flexible models
• Results-oriented teamwork
• Accelerating projects, creating added value
• Technical experience and business management expertise
• Data analysis and specialized services.

Results: Excellence, reliability and efficiency.

• Hands-on support for mid-market M&A projects: company analysis, client briefings and information memoranda
• Set up structured project, data room and documentation processes, and prepared decision-making materials
• Designed and built the company website using AWS, and set up tracking and retargeting
• Practical use of AI applications and coding agents for research, analysis, documentation and software development

Embedded Analytics & AI-assisted BI

Design and development of an integrated analytics solution based on ASP.NET Core, Power BI Embedded, and LLM services to provide context-based business information.

Development of an AI agent with Function/Tool Calling for the secure orchestration of REST APIs, SQL data sources, and technical services within defined business processes.

Building automated BI workflows including workspace management, deployment processes, and scheduled refresh via the Power BI REST API.

Implementation of secure service-to-service communication with Microsoft Entra ID and Service Principal, and integration into existing enterprise system landscapes.

Technologies: ASP.NET Core, C#/.NET, Power BI Embedded, Power BI REST API, LLM API, AI Agents, Function/Tool Calling, Entra ID

• Translated complex operational requirements into scalable Salesforce configurations, automation flows and governance policies, ensuring clean and maintainable implementations
• Designed and optimised Flows to eliminate manual steps in key business processes, improving both performance and process compliance
• Managed user roles, permission sets and security settings for a multi-team Salesforce org; ensured data quality and system stability through structured governance practices
• Supported Marketing Cloud integrations and campaign automation workflows, collaborating with business teams on data-driven audience segmentation
• Coordinated release management and deployment activities with development teams, contributing to structured change control processes

• Independently managed the POS tender process for food service operations in department stores.

• Structured requirements gathering, both functional and technical.

• Created a management-ready specification as a basis for decision-making by management and IT.

• Market overview of relevant POS providers.

• Close coordination with Galeria's IT and business departments.

• IT consulting
• Power Platform & Databricks
• AI software development (custom software)
• Commercial responsibility for the company

• Designed a Target Operating Model (including strategic mid-term planning and operational staffing) for the product workstream restructuring and capacity management process to increase development efficiency, employee retention and profitability
• Integrated targeted incentives such as budget guidelines, contribution margin accounting and incentives into the Operating Model

• Collected, analysed, and interpreted HR data from multiple systems
• Conducted ad-hoc people data analyses for stakeholders
• Supported Employee Listening and ensured actionable survey insights
• Built intuitive dashboards and visualizations in SuccessFactors, PowerBI, and Qualtrics
• Produced regular reports and dashboards on key HR metrics
• Contributed to people analytics projects as a junior team member
• Collaborated with HR Tech and Data teams to improve data quality
• Ensured ethical and governed data use with Legal, Data Privacy, Labour Relations and Works Council

• Software development
• Technical design of software architecture and design (considering functional and non-functional requirements)
• Frontend and Backend
• Refactorings
• Code reviews
• Unit tests
• Automated integration tests
• E2E tests

Global Identity Services (GIS) is the identity provider for the Digital Services Platform (DSP). GIS is responsible for authenticating and authorizing end users and other DSP services by issuing security tokens. This includes:

• Identity management (e.g., user registration, password reset and change, user profiles)
• Management of roles and permissions
• Single Sign-On (SSO) across DSP services
• Management of OAuth resources and terms and conditions

• Introduction of Agile-CCPM in an IT project agency with a focus on PHP-based content management systems.
• Preparation and facilitation of workshops to establish a cross-agency multi-project management system.
• Coordination and support of the agency partners.
• Coaching of the methodological framework.
• Collection, evaluation, and use of organizational metrics to plan next steps.
• Environment: OKR, CCPM, Agile Coaching, Agile Planning, Agile Metrics, Workshops, Facilitation, Change Management, JIRA, Zoom, Slack, Miro.

• As part of the project, the further development of the identity management system was driven forward. This included a comprehensive refactoring of the interfaces to the connected target systems. In addition, several special systems were successfully connected to the IAM to ensure end-to-end identity and authorization management.
• Technical design and solution proposals for IAM system development
• Requirements analysis and requirements management (IREB, BABOK)
• Alignment of the strategy with the future target architecture (TOGAF)
• Prototyping of solutions
• Documentation of requirements (Innovator)
• Analysis and documentation of requirements and creation of process models (UML, BPMN, ArchiMate)
• Modeling of requirements and system functionalities (OOA/OOD, UML)
• Further development of interfaces (SOAP, REST)
• Carrying out architecture reviews

• Acting as the program lead for digital enabled services overseeing projects like Transformation, remote scanning (WeScan), e-commerce, OneGate (budget: ~5mio€/p.a.).
• Develop the transformational strategy & roadmap for a supply & demand platform on ServiceNow, driving harmonization & integration of legacy systems.
• Led cross-functional teams for design and rollout of these digital business models on ServiceNow backend platform.
• Enabled strategic decision-making by combining Azure DevOps transparency structures including using Agile methods like PI Planning, WSJF priorization.
• Acting as the business demand manager & digital counterpart for CS CRM.
• Responsible for the internal project organization & external partners as well as organizational interfaces & dependencies to other departments.
• RFP execution & manage vendors in accordance with contracts and internal requirements.
• Contributed to Project sucCeSs, Northstar and being part of the RaaS Tiger Team & Spryker Customer Advisory Board.