Confluence Experts in Nuremberg

Planning, execution & moderation of crisis communication and reputation management

AQIM is a non-profit organization based in Austria. An association of interim managers from Germany and Austria. Founded in December 2024. Multi-part training with workshops and consulting for preventive crisis communication, in cooperation with the founding members and those responsible for communication. To assess crisis potential for the market entry strategy and ahead of a digital campaign.

The project in a nutshell:

Consulting and training for the purpose of:

• Analysis of crisis potential as a new market entrant and its internet-based communication activities
• Planning and developing crisis communication with targeted measures
• Developing a crisis plan to minimize reputation risks in an emergency
• Conducting training and information sessions

Success:

• What started as a one-time consulting event for preparing an information campaign became a multi-part workshop on preventive crisis communication. This not only gave the organization expertise and confidence in the event of acute challenges, but also gave the participating interim managers new skills for their day-to-day work on assignments
• The workshop enabled those responsible to launch the information campaign that was being prepared at the time and planned for six months, as scheduled at the end of January 2026 on social media
• Careful scheduling and defining how to handle critical voices in terms of terminology and tone, as well as compliance rules, ensured a smooth start and run of a 3-month information campaign

• Translated complex operational requirements into scalable Salesforce configurations, automation flows and governance policies, ensuring clean and maintainable implementations
• Designed and optimised Flows to eliminate manual steps in key business processes, improving both performance and process compliance
• Managed user roles, permission sets and security settings for a multi-team Salesforce org; ensured data quality and system stability through structured governance practices
• Supported Marketing Cloud integrations and campaign automation workflows, collaborating with business teams on data-driven audience segmentation
• Coordinated release management and deployment activities with development teams, contributing to structured change control processes

Embedded Analytics & AI-assisted BI

Design and development of an integrated analytics solution based on ASP.NET Core, Power BI Embedded, and LLM services to provide contextual business information.

Development of an AI agent with Function/Tool Calling for secure orchestration of REST APIs, SQL data sources, and technical services within defined business processes.

Build-up of automated BI workflows including workspace management, deployment processes, and scheduled refresh via the Power BI REST API.

Implementation of secure service-to-service communication with Microsoft Entra ID and service principal, as well as integration into existing enterprise system landscapes.

Technologies: ASP.NET Core, C#/.NET, Power BI Embedded, Power BI REST API, LLM API, AI Agents, Function/Tool Calling, Entra ID

• IT consulting
• Power Platform & Databricks
• AI software development (custom software)
• Commercial responsibility for the company

• Managed engineering configuration and change activities throughout the product development lifecycle for chassis and power electronics systems.
• Coordinated implementation of engineering changes between development, manufacturing, validation, and quality teams.
• Maintained product traceability and configuration consistency across prototype, pre-series, and series production phases.
• Administered requirements and configuration baselines using Windchill, Jira, and Confluence.
• Supported change control boards and engineering review meetings to assess impacts, risks, and implementation plans.
• Ensured compliance with development processes and quality standards through configuration audits and lifecycle reviews.
• Coordinated manufacturing readiness activities and monitored implementation of approved changes.

• Independently managed the POS tender for in-store catering.
• Structured requirements gathering (functional and technical).
• Created a management-ready specification to guide decisions for leadership and IT.
• Market overview of relevant POS providers.
• Close coordination with Galeria's IT and business departments.

• Industry: software manufacturer
• Tasks: project management; tracking and coordination of projects; stakeholder management; change management; prioritization of requirements; alignment of architecture; supplier management (internal and external); release management; monitoring defect resolution with the teams; AI-supported software development, software testing and code analysis; AI prompting, prompt engineering
• Software: Jira, Confluence, MS Project, MS Teams
• Environment: IT, software development, agile, artificial intelligence (AI)

• Designed a target operating model (including strategic mid-term planning and operational staffing) for the restructuring and capacity management process of the product workstreams to increase development efficiency, boost employee retention and improve profitability
• Integrated targeted incentives such as budget targets, contribution margin accounting and incentive schemes into the operating model

• Collected, analysed, and interpreted HR data from multiple systems
• Conducted ad-hoc people data analyses for stakeholders
• Supported Employee Listening and ensured actionable survey insights
• Built intuitive dashboards and visualizations in SuccessFactors, PowerBI, and Qualtrics
• Produced regular reports and dashboards on key HR metrics
• Contributed to people analytics projects as a junior team member
• Collaborated with HR Tech and Data teams to improve data quality
• Ensured ethical and governed data use with Legal, Data Privacy, Labour Relations and Works Council

• Introduction of Agile-CCPM in an IT project agency with a focus on PHP-based content management systems.
• Preparation and facilitation of workshops to establish a cross-agency multi-project management system.
• Coordination and support of the agency partners.
• Coaching of the methodological framework.
• Collection, evaluation, and use of organizational metrics to plan next steps.
• Environment: OKR, CCPM, Agile Coaching, Agile Planning, Agile Metrics, Workshops, Facilitation, Change Management, JIRA, Zoom, Slack, Miro.

• Developed critical specifications, navigating technical and business requirements.
• Led the project through its complex phases.
• Orchestrated and supported the Integration Testing Cycle (ITC) and User Acceptance Testing (UAT).
• Implemented robust test methodologies and systematically documented and addressed findings contributing to pre-GoLive readiness.
• Ensured flawless implementation and enabled effective trainer training.
• Conducted unit and functional tests.
• Facilitated alignment between development and business goals.
• Provided transparent progress reports and maintained documentation quality.
• Developed Fiori apps for inventory management and material staging status.

• Thorough process analysis to identify weaknesses and assess optimization potential

• Precise modeling of business processes using BPMN 2.0

• Creation of detailed requirements and functional specifications to document use cases

• Comprehensive gathering of existing company processes

• In-depth process analyses to uncover potentials

• Moderation and facilitation of workshops with subject matter experts and executives

• Taking on project management for selecting and implementing a new ETRM system environment

Highly qualified engineering services such as engineering, project and quality management, planning and control.

• Rapid deployment and adaptable models
• Results-oriented teamwork
• Accelerate projects, create added value
• Technical experience and business management expertise
• Data analysis and specialised services.

Results: Excellence, reliability and efficiency.

• Development of strategies, processes and system requirements to further develop the lead and campaign streams of a Salesforce system for the subsystems Sales Cloud, Marketing Cloud and Analytics Cloud
• Gathering and creation of marketing strategy concepts for direct sales, focusing on lead generation for new and existing customers
• Analysis and optimization of existing and new contact points
• Derivation of system requirements and user tests for new developments
• Establishment of a requirements and implementation process for business needs at the interface between CRM strategy and marketing system operations
• Facilitation of ideation workshops with the project's stakeholders
• Mediation between business and technical project stakeholders
• Analysis and post-documentation of existing marketing strategies and the system functions already created for them
• Analysis of target groups and pre-system data quality as a foundation for new CRM strategies
• Consultation on content and asset strategy for marketing campaigns
• Definition of KPIs and other performance criteria for the system and CRM strategy