Lucidchart Experts in Germany

• Planning and concept development for building a new business model, including structuring and implementing business processes.
• Coordination and management of external service providers as well as interface management.
• Introduction and implementation of new digital tools and processes to optimize operational workflows.

Designed and implemented a GDPR-compliant hybrid organization at holding level, in which specialized AI agents and automated workflows work together with employees. Implementation as part of the MBAI® (Masterclass Business with AI, Leaders of AI) training across the Executive Office, Business Development, Marketing, Sales and HR functions. The next step is the transition into standard operations across all operating companies.

• Analyzed business processes for each function and prioritized AI use cases through a structured use-case process
• Designed an agent architecture based on the principle “one agent, one clearly defined task”: specialized assistants for each function, coordinated by an AI team lead
• Built AI assistants and agents with Microsoft Copilot (prompts, agents, workflows, automations) for the Executive Office, Business Development, Marketing and Sales, and integrated them into existing Microsoft 365 processes
• Implemented recurring activities as automated workflows with clearly defined handover points between people and agents
• Defined GDPR-compliant safeguards: data classification, processing of personal and customer data exclusively on EU-hosted systems, and human approval and control points
• Developed an internal AI policy and governance rules for the use of AI, responsibilities and quality assurance of AI results in line with TISAX
• Prepared the rollout of the hybrid organization from the holding company into standard operations across all operating companies
• Transferred findings into a reusable assessment and consulting framework for introducing AI agent structures for clients

Tech / Methods: Agentic Workflows, Prompt Engineering, Microsoft 365 / Copilot, Claude, ChatGPT, Workflow Automation, GDPR, AI Governance, Change Management

As the lead business analyst in the in-house software division, I am supporting the relaunch of the internal system used by 20.000 employees and affecting the asset management of 8 Mio customers.

• Responsibility for time, budget and quality targets of the sub-project
• Creation and maintenance of the sub-project plan including dependencies to FI, CO, PP, SD
• Definition of work packages, resource planning and progress monitoring
• Risk and change management within module scope
• Analysis of as-is processes in procurement, logistics and warehouse management
• Design of to-be processes according to SAP standard (EWM warehouse processes such as goods receipt, put-away, picking, goods issue)
• Coordination with key users and specialist departments
• Support for interface development with external warehouse systems and supplier portals
• Organization of test data, error tracking and test documentation
• Support for deployment preparation and key user training
• Participation in the cutover plan (data migration, go-live preparation)
• Support of the department during the hypercare phase after go-live
• Assistance in mapping EWM core processes
• Management of external service providers
• Use of Jira, Confluence, Signavio, MS Teams, Aqua ALM

I implemented a Zero-Trust architecture for robust, military-grade maritime container mini data centers based on VMware & Tanzu to support containerized GIS workloads for ground forces. The main focus was on securing communications, workload protection, and data access in contested electronic battle environments affected by jamming, interception, signal manipulation, and constantly changing operational conditions. I designed and architected use cases so that every element of workload, identity, and system could continue to operate independently and securely even in degraded or disrupted scenarios. In parallel, I defined the enterprise and solution security architecture with LeanIX, Bizzdesign, and HOPEX as enterprise architecture, repository, and governance platforms to maintain architecture inventory, relationships, traceability, target pictures, and security governance in complex environments. For the architectural designs, I used Sparx Enterprise Architect to describe formal architecture views, interfaces, trust boundaries, and system architecture in both IT and OT environments. IriusRisk was used for threat modeling of the solution to identify architecture-driven risks, derive security requirements, and detect countermeasures and design gaps directly from the solution models. Risk and compliance management was supported with Archer. Architecture decisions, control gaps, and operational risks were translated into controlled governance and auditable compliance measures. For documentation, collaboration, and visual design, I used Confluence to maintain Architecture Decision Records, Security Blueprints, and workflows. I used Lucidchart and draw.io to create design artifacts tailored to stakeholders. I also defined OT security concepts with support from electrical and mechanical engineers in the areas of oil, vehicle onboard systems, rail, power plants, pharma, gas turbines, and nuclear technology. I created the end-to-end OT security strategy, starting with global policy, developed into standards and procedures, and finally aligned with Bell-LaPadula, Purdue Model, SABSA, TOGAF ADM, CENELEC 50701, IEC 62443, and NIST standards. In addition, I worked with engineering team leads to identify critical KBP assets and place them under protective measures that segmented SCADA, PLC, and HMI assets. I drove collaboration between Security, IT, and OT teams to create standardized workflows and use cases for the OT security solution catalog, while integrating Defense-in-Depth and Zero-Trust principles into operational environments. A key part of my work was integrating multidisciplinary engineering, security, and operations stakeholders into a unified security blueprinting strategy and ensuring that architecture, threat modeling, governance, and documentation were technically strong and operationally practical.

• Extracted relevant infotypes from SAP HCM for migration to SuccessFactors Employee Central and mapping to ECP fields.

• Configured P2P integration including BAPI setup and secured data exchange with HTTPS and OAuth protocols.

• Set up foundational settings in Recruiting (REC) including roles, permissions, and job requisition templates.

• Implemented Career Site Builder to create a branded candidate experience and integrated external job boards.

• Configured candidate application workflows, screening, interviewing, and hiring communication templates.

• Set up pre-screening questions and assessment tools including DHB sanction list checks.

• Implemented automated background check and KYC integration with external vendors in the REC module.

• Localized job requisition templates to reflect regional job titles and regulatory compliance.

• Customized onboarding document templates and localized document archiving protocols (DRTM).

• Adjusted onboarding forms to capture country-specific employee information including Form I-9.

• Enabled Form I-9 remote document verification and integrated eVerify with SuccessFactors.

• Set up automated reminders for employees and HR to complete I-9 sections within deadlines.

• Configured pre-Day 1 access for new hires to complete tasks and mandatory trainings prior to start date.

• Enabled e-signature integration for onboarding documents to support remote verification.

• Technologies: SAP SuccessFactors, BTP, CPI, HCM onPremise, EC, ECP, REC, ONB, Form I-9, eVerify, S4HANA.

Large Insurance Company – Consultant Wiesbaden: Consulting support for the introduction of an integrated planning and performance management framework (operational, financial, customer) to enhance customer-centric transparency, decision-making quality, and steering capabilities across all lines of business within an insurance organization:

• Analysis of existing processes, reports, KPIs, and KPI calculation methodologies
• Design and introduction of new, standardized customer KPIs (gross/net), as well as key steering metrics with consistent linkage across all lines of business
• Recalculation, validation, and plausibility checks of KPIs based on existing and newly integrated data sources
• Conceptual support for the development of an integrated reporting and performance management setup
• Execution of customer insights analyses to identify patterns and anomalies within customer data clusters

Large retail company – Consultant in Karlsruhe: Advisory services for the setup and step-by-step implementation of an internationally deployable RELEX solution in the supply chain management environment:

• Advising overall and sub-project management on methodology, project setup and steering (e.g. agile approach, Jira configuration, RELEX phases, Jira Structure PPM)
• Strategic-operational consulting for the introduction of RELEX including best practices
• Support in defining overarching goals and requirements (2-year target picture)
• Guidance in scoping a relevant supply chain network segment for the project
• Development of a roadmap for iterative, incremental RELEX setup and rollout
• Assessment of project dependencies (interfaces, configurations, etc.)
• Advice on prioritized implementation of business requirements and data interfaces
• Support in test planning (data validation, system testing, UAT)
• Consulting on internationalization, change management, training, and knowledge transfer
• Stakeholder advisory and alignment activities between the client, implementation partner, and RELEX

Insurance company – Management Consultant in Munich: Analysis, consulting and support for the optimization of a large-scale business and IT transformation. Focus on strategically important programs and modernization projects in the area of Managed Services Operations and processes:

• Review of project plans and deliverables; analysis of programs and projects (e.g. cloud approach, process standardization, system integration, roadmaps)
• Identification of technical, functional and personnel risks and challenges; development of content-related measures and alternative solutions
• Proposal of quality improvements for program and modernization efforts
• Sparring partner and professional, technical, structural and organizational consulting for project and program management

Large retail group – Management Consultant & Stream Lead in Cologne: Consulting, process, project and product management for the introduction and implementation of a large strategic program in the field of advanced analytics, assortment and space management:

• Setup, test and rollout of a new space planning, automation and optimization product based on the existing cluster-based merchandising approach
• Definition and setup of new processes and transformation and change management measures for the new store-specific merchandising approach
• Collaboration with Advanced Analytics and IT (internal and external) for software implementations, automations, extensions and interfaces
• MVP approach and piloting in phases with gradual rollout (pilot with 80 stores, region with 500 stores, national level with 4000 stores)

Large retail company – Agile Coach & Change Agent in Cologne: Agile coach, OKR master and facilitator for the introduction of the OKR approach in a large strategic digitization program for retail stores:

• Coaching of the core team with topic managers and team leads
• Introduction to the OKR topic and setup of the OKR cycle
• Establishment of the OKR approach in teams and on a cross-team level

Delivery and logistics company – Management Consultant in United Kingdom: Consulting and coaching in the restructuring of the Data Analytics department:

• Analysis of current challenges
• Definition of overarching goals
• Development of a proposal for a new team structure
• Identification of required competencies, skills and responsibilities
• Advisory and alignment on communication and change management strategy

• Analysis of the current process
• Development of the target processes
• Support for the implementation of improvements in an SAP-enabled program
• Simplification of customer contact initiation
• Streamlining internal processes through automated real-time verification of claim relevance
• Creation of use cases

• Document analysis
• Preparation and visualization of results (Excel, PowerPoint)
• Consulting and recommendation for requirements analysis and management
• Presentation and handover

• Interface role between executive management, HR, and operational units with a focus on integration
• Led the PMI program as part of an acquisition, focusing on cultural integration, organizational structure, and employee retention
• Developed and implemented employee development initiatives in close coordination with HR leadership and the works council
• Worked directly with the CEO on strategic planning, analysis, and executive communication

• Improved operational efficiency by 25% by driving end-to-end delivery of internal digital products with software development teams, ensuring releases met business goals
• Accelerated delivery of high-value features by 50% by managing product backlog and sprint planning in Jira, prioritizing by business impact
• Reduced usability errors by 50% through leading UX testing and optimization
• Increased feature clarity and adoption by conducting user interviews and translating insights into wireframes, mockups, and specifications
• Boosted user engagement and conversion by 25% through targeted email campaigns executed via CRM
• Reduced process time by 40% and strengthened user experience by analyzing business requirements and improving BPMN workflows
• Speeded up stakeholder decisions by 30% by supporting agile product delivery with release documentation and reports
• Enabled on-time delivery of key features by aligning priorities across teams and stakeholders
• Increased feature adoption and user experience metrics by 15% by conducting stakeholder and user interviews to uncover opportunities
• Reduced search time by 30% and improved internal user experience by standardizing Confluence documentation and workflows
• Guided strategic product decisions by refining lean business cases for prioritization
• Raised usability scores by 40% by introducing NPS and usability metrics to focus the team on continuous product improvements
• Developed content and moderated company meetups in German and English

• Program governance support: assisted in maintaining planning and resource utilization, ensuring alignment with scope, quality, and timeline constraints
• Meeting and communication strategy: facilitated organization of steering committees, working groups, and all-hands meetings; prepared materials, created meeting minutes, and coordinated logistics
• Project reporting and coordination: collaborated with project managers on comprehensive project deliverable reports and ensured effective communication across all levels
• Deliverables oversight: monitored and controlled project deliverables to meet program requirements
• Change initiative coordination: supported assessment of change impacts on the integrated program management plan
• Project management certifications: trained in Prince2, IPMA, certified Scrum Master, and Product Owner
• Problem-solving: proactively identified and resolved issues efficiently
• Analytical and organizational skills: exhibited strong analytical abilities and exceptional organizational skills in structured and unstructured environments

• Reviewing customer requirements (Quality Agreements) and implementing process and product quality measures within the approval processes (start-up support and initial samples according to PPF/PPAP) under APQP
• Main contact for quality-related issues at the site
• Implementing supplier quality support and development
• Ensuring compliance with all quality-specific requirements such as incoming and outgoing inspections, initial sample test reports, quality work instructions, inspection plans, and control charts
• Customer contact for complaint management and handling using Quality Core Tools: 8D report, 5 Why, Ishikawa analysis
• Active use of quality tools: control plan, PFMEA, inspection plan, EMPB, drawings, collecting and analyzing statistical data, R&R, MSA, SPC
• Conducting internal system, product and process audits according to VDA 6.3 and VDA 6.5
• Responsible for certification of the quality management system IATF 16949, occupational health and safety ISO 45001, and environmental management ISO 14001
• Supervising, goal-oriented leadership and development of a 10-member team

• Responsible for finance and operational project management in a venture-backed startup for digital contract management
• Oversaw software and website development projects
• Managed about 10 projects, from website development to white-label solutions