Project specification
Period 21.11.2022 - 28.02.2023
Location München / Düsseldorf, Germany
Capacity from 50%
Daily rate 760 - 960€
Remote up to 95%
Languages
Project expertise
Industries
Telecommunication
Business areas
Customer Service Marketing
Description
- Analytical management of existing customers
- Analysis of customer segments, activation cohorts and ending-base cohorts
- Determination of prevention measures within legal requirements
- Avoidance of cancellations
- Ensuring ARPU delta targets and managing the SRC
- Managing channel interfaces with customer service (inbound and outbound), retail (shops and partner shops) and online
- Definition and design of suitable campaigns across all channels (primarily call, but also email, SMS, online and physical channels)
- Support of cross-functional strategy projects on retention topics, such as value management or developing new offer structures
- Ensuring the central KPIs (voluntary churn, ARPU, SRC, cancellation rate,...)
Requirements
- Experience as a CRM manager
- Knowledge in analytical and operational CRM (especially prevention and/or win-back)
- Skilled at working with different interfaces, especially analytics teams and the customer service channel
- Telecommunications knowledge required
- Experience with Jira and Confluence in an agile project environment desired
- Proactive and communicative (actively pushing topics forward)
- Knowledge in the XUS environment is an advantage but not a must
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Frequently asked questions
Where is the project located?
The project is based in München / Düsseldorf, Germany.
What is the duration of the project?
The project preferably starts in November 2022 and is planned to end in February 2023 (3 months).
What is the expected workload for the project?
The project requires a commitment of 50 - 100% capacity (full-time).
What is the remote work policy for the project?
The project offers 0 - 95% remote work.
What is the daily rate for the project?
The project offers a daily rate of 760 - 960€ which breaks down to an hourly rate of 95 - 120€/h.
Which industries is the project related to?
The project is related to the following industry: Telecommunication.
Which business areas does the project cover?
The project covers the following business areas: Customer Service and Marketing.
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How to apply for the project?
To apply for the project, click the Apply button on the project page to submit your profile for review. We will forward your resume to the client and get back to you within a few days.
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