Michael S.-Project Manager – Business Analyst – Demand Manager
Check rate
Experience
Project Manager – Business Analyst – Demand Manager
Rheinmetall AG
- Gathering, evaluating, and prioritizing strategic demands from the Electronics and Power Systems business units
- Supporting the digitalization of business processes for Electronics and Power Systems
- Process digitalization and IT architecture planning, including network infrastructure
- Reviewing demands with regard to existing solutions in coordination with IT and business departments
- Designing and implementing possible business architectures
- Planning implementation projects, in particular supporting import control through the introduction of SAP GTS
- Acting as the interface between business departments and IT
- Creating and implementing concepts for IT security, compliance, data protection, and the protection of classified information
- Conducting workshops, process analyses, and training sessions
- Stakeholder management and change management
- Technologies used: SAP GTS, SAP MM, SAP SD, MS Office 2016, MS SharePoint, ServiceNow, SharePoint
Project Manager
Deutsche Giganetz Hamburg
- Building and managing an international ServiceNow implementation project in the areas of CSM and ITSM
- Agile leadership of an interdisciplinary development team as Scrum Master and management of larger functional work packages
- Architecture and process analyses
- Conducting workshops and training sessions
- Stakeholder management and change management
- Technologies used: MS Office 2016, MS Project 2016, ServiceNow (Tokyo Release)
Project Management Consultant / Functional PMO
Federal Statistical Office Wiesbaden (DESTATIS)
- Analyzing and evaluating project structures and identifying opportunities for improvement
- Process consulting, process optimization, and process implementation using agile approaches
- Agile coaching and consulting for project and PMO management
- Project planning, controlling, reporting, and risk management
- Stakeholder management and change management
- Technologies used: Atlassian Confluence, Atlassian JIRA, MS Office 2016, MS Project 2016
Project Manager / Product Owner / Coach
DATAPORT AÖR
Leading the complete and end-to-end automation of the order-to-cash process with eCommerce as the entry channel
Analyzing large billing data sets to determine correct prices, values, and document flows
Collecting data, analyzing processes, and modeling the overall process with a functional solution architecture based on TOGAF and a domain model
Creating epics and user stories, defining acceptance criteria, and rolling out the solution
Strategic project and application planning based on required business capabilities
Presenting and obtaining approval for the project from employee representatives
Supporting the transition of the customer organization from a traditional development model to agile methods as the Product Owner backup for CRM and as an Agile Coach
Applying an agile mindset and explaining the methodological differences between agile and traditional approaches
Stakeholder management and supporting the organization through the agile transition
Process analysis, optimization, and adjustment
Developing a strategic roadmap for CRM development, the product backlog, user stories, business value estimation, and prioritization
Promoting creativity and idea development and making requirements management more agile
Technologies used: Microsoft Dynamics CRM, Atlassian Confluence, Atlassian JIRA, Atlassian JIRA Agile, SAP MM, SAP FI, SAP SRM, SAP Process Integration, Software AG webMethods, FileMaker, MS Office 2016
Project Manager
DATAPORT AÖR
- Identifying the requirements and necessary product capabilities for providing an RPA platform as an IT service product
- Rapid prototyping and feasibility study for the complete and end-to-end automation of the commercial provisioning process
- Business process analysis and identification of necessary tasks and measures
- Structuring problems, developing strategies, and designing functional solution architectures
- Stakeholder management and change management
- Creating epics, user stories, and acceptance criteria, as well as identifying specific requirements for RPA
- Technologies used: Kryon Systems, ServiceTrace X1, ARIS, Atlassian Confluence, Atlassian JIRA, MS Dynamics CRM, MS Office
Project Manager
DATAPORT AÖR
- Content and formal adaptation of existing customer contracts to implement price adjustments
- Led a team to determine the current contractual situation and analyze individual contractual agreements
- Identified and implemented necessary contract and price adjustments
- Project management, task planning, prioritization, and ensuring adherence to schedules and budgets
- Contract management and linking contracts, business requirements, and technical solutions
- Projected the impact of contract adjustments on results
- Technologies used: MS Office
Managing Director (Interim Management)
YLMITI GmbH Hamburg
- Strategic expansion and partner acquisition worldwide for franchise models
- Partner search, evaluation, selection, and contract negotiations
- Management and optimization of day-to-day operations
- Personnel responsibility and resource planning
- Technologies used: MS Office 365
Project Manager Digitalization of Written Communication Worldwide
Deutsche Post AG – EPOST
- Identified worldwide requirements and legal frameworks for legally compliant scanning and fully digital processing workflows
- Calculated potential market volumes at country level and developed country-specific product concepts
- Strategy development, stakeholder management, and project planning, including objectives, work package definition, and project marketing
- Team management, project controlling, and documentation of results
- Developed markets for E-POST products in Poland, Hungary, and the Czech Republic, including building a partner network and technical integration
- Technologies used: E-POST, MS Office
Head of Special Products and Special Projects
Deutsche Post AG – EPOST
- Managed the organizational unit for E-POST special products, from customer consulting to software development
- Technical implementation and rollout of internationalization and special solutions
- Product Owner for E-POST custom and international products
- Stakeholder management and creation of technical concepts for EU projects
- Implemented automated knowledge management solutions
- Products used: E-POSTBRIEF, MS SharePoint, MS BizTalk, MS Office, Atlassian Confluence, Atlassian JIRA, SugarCRM, XML-Spy
Team Lead Rollout Management Technical Integration
Deutsche Post AG – EPOST
- Project management and pre-sales consulting for the technical integration of E-POST into customer infrastructures
- Requirements management and delivery of workshops, presentations, and training sessions
- Escalation management for critical customer projects
- Personnel responsibility, budget planning and control, multi-project management, and risk management
- Project controlling and workshop facilitation
- Technologies used: MS Office, SugarCRM
Project Manager – Senior Demand Management Expert
Deutsche Post AG – IT Global Business Services
- Project management on behalf of the business unit to optimize outsourcing with the internal IT service provider
- Definition of services, quality levels, and SLAs
- Standardization of IT controlling and billing processes
- Development of a tool to minimize cost shares based on current usage data
- Introduction of the ITIL role Supplier Management and clarification of responsibilities and processes
- Supplier Management for Oracle and IBM, support for Group-wide License Management
Project Manager Data Center Shutdown USA
DHL Express International
- Implementation of the IT strategy adjustment by shutting down the central US data center and migrating the applications
- Central interface for Global Business Services Region Americas
- Introduction of Group-wide service management processes
- Focus on project scoping, change processes, and IT budget planning and controlling
- Coaching Demand Managers on the product catalog, RFP process, and ITIL-based processes
Senior Demand Management Expert – Business Analyst
Deutsche Post AG – IT Global Business Services
- Demand Management for the Procurement and Real Estate departments
- Technical and commercial migration of the main SAP applications to a usage-based master agreement
- Calculation of potential savings and comparison with actual savings
- PRINCE2 project management and integration of DHL IT into DPDHL IT structures
- Contract and SLA management as well as budget management and controlling
- Introduction of the ITIL process landscape and transition to KPI-based reporting
Senior IT Strategy and Planning Expert
Deutsche Post AG – Corporate Headquarters
- Development and implementation of corporate governance, architecture, technology, process, and contract requirements
- Responsibility for product and service descriptions for desktop services during IT reorganization
- Establishment of ITIL-based service management and definition of new RUN services
- Management of the service-oriented architecture (SOA)
- IT strategy development for acquired companies and integration into Group structures
- Demand Management for applications in the Mail business unit and project management of around 30 migration projects
IT Infrastructure Account Manager
Deutsche Post AG – Corporate Headquarters
- Sales support for applications in the Marketing & Sales area of the Mail business unit
- Definition of services, SLAs, and SLA measurement methods in the Operations sub-project during IT outsourcing
- Technical and commercial adjustments for service-oriented architectures
- Analysis, design, and implementation of a new client architecture with 100% availability and a 60% increase in performance
IT/Management Consultant
Freelance
- EDIFACT connections for PRICAT and SALESREPORT
- Design and implementation of various EDIFACT connections for retail companies
- Analysis of sales figures and preparation of management reports
- Customer service, customer acquisition, and implementation of a media logistics system
- Design and implementation of sales structures and processes
- Project management and leadership for customer projects with a 30% increase in revenue
Managing Director
Günther Datenverarbeitung GmbH
- Responsible for marketing, sales, consulting, legal affairs, human resources, and internal IT
- Sales of an ERP system with an integrated project management tool
- Planning the marketing mix, project management and leadership, trade fair planning
Sales Consultant
Fatherboard Computer GmbH
- Customer acquisition and pre-sales, requirements specification, and release planning
- Contract negotiations and on-site installation of self-developed applications
- Trade fair planning, user training, and network administration
Master Confectioner
Bergische Backstube Strieker
- Performing the professional duties of a master confectioner
- Responsible for training apprentices
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Transportation, Food and Beverage, Information Technology, Aerospace and Defense, Government and Administration, and Telecommunication.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Information Technology, Human Resources, Production, Strategy, and Sales.
Summary
Experienced manager and IT project manager with over 25 years of experience in the strategic management of global IT services. Specialized in network and IT infrastructures, digital transformation, and people management. Proven success in implementing complex IT strategies, optimizing service processes, and securely delivering business-critical IT services.
- Leadership and team management – Developing high-performing IT teams
- IT networks and security – Experience with global infrastructure projects
- Project management and digitalization – Agile and traditional methods
- Stakeholder management – Bridging the gap between business and IT
Languages
Education
University of Hagen
Business Administration Graduate · Business Administration and Economics · Hagen, Germany
Telekolleg
Advanced Technical College Entrance Qualification · Advanced Technical College Entrance Qualification · Germany
Training as a Baker and Pastry Chef
Certifications & licenses
Generative AI For Business Transformation
Master Management With AI
Configuring SAP Global Trade Services – GTS200
SAP Global Trade Services Overview – GTS100
Cross-Application Customizing in SAP S/4HANA Sales (S4650)
Billing in SAP S/4HANA Sales (S4620)
Billing in SAP S/4HANA Sales (S4615)
Delivery Processing With SAP S/4HANA (S4610)
Sales in SAP S/4HANA Sales (S4605)
Fundamentals of SAP S/4HANA Sales (S46000)
SAP S/4HANA Overview (S4H00)
Certification: ServiceNow Human Resources Service Delivery (HRSD)
ServiceNow Certified Implementation Specialist – Human Resources
ServiceNow IT Service Management (ITSM) Professional Suite
ServiceNow Certified Implementation Specialist - IT Service Management (CIS – ITSM)
ProductOwner Verified By Borisgloger
Introduction to the EU General Data Protection Regulation
IITR Datenschutz GmbH
Data Protection Fundamentals
DeutschePost DHL Group Data Protection
DPAG Internal Training Center
DPAG Internal Training Center
Structured Problem Solving / Presentation of Results
McKinsey Training Center
Leadership Skills
DPAG Internal Training Center
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Michael is based in Schenefeld, Germany and can operate in on-site, hybrid, and remote work models.
Michael speaks the following languages: German (Native), English (Advanced).
Michael has at least 37 years of experience. During this time, Michael has worked in at least 17 different roles and for 13 different companies. The average length of individual experience is 2 years and 11 months. Note that Michael may not have shared all experience and actually has more experience.
Based on recent experience, Michael would be well-suited for roles such as: Project Manager – Business Analyst – Demand Manager, Project Manager, Project Management Consultant / Functional PMO.
Michael's most recent position is Project Manager – Business Analyst – Demand Manager at Rheinmetall AG.
In recent years, Michael has worked for Rheinmetall AG, Deutsche Giganetz Hamburg, and Federal Statistical Office Wiesbaden (DESTATIS).
Michael is most experienced in industries like Transportation, Food and Beverage, and Information Technology. Michael also has some experience in Government and Administration, Aerospace and Defense, and Telecommunication.
Michael is most experienced in business areas like Project Management, Information Technology, and Human Resources. Michael also has some experience in Production, Strategy, and Sales.
Michael has recently worked in industries like Aerospace and Defense, Telecommunication, and Government and Administration.
Michael has recently worked in business areas like Project Management, Information Technology, and Customer Service.
Michael attended University of Hagen for Business Administration and Economics.
Michael has 23 certificates. Among them, these include: Generative AI For Business Transformation, Master Management With AI, and Configuring SAP Global Trade Services – GTS200.
Michael will be available full-time from December 2026.
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Average rates for similar positions
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The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 11 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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