Markus Munk - Business Analyst and Project Manager

Q: Where is Markus based?

Markus is based in Berlin, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Markus speak?

Markus speaks the following languages: German (Native), English (Advanced), Italian (Elementary) .

Q: How many years of experience does Markus have?

Markus has at least 27 years of experience. During this time, Markus has worked in at least 16 different roles and for 14 different companies . The average length of individual experience is 2 years and 7 months . Note that Markus may not have shared all experience and actually has more experience.

Q: What is Markus's latest experience?

Markus's most recent position is Business Analyst and Project Manager at Sachsenlotto GmbH .

Q: What companies has Markus worked for in recent years?

In recent years, Markus has worked for Sachsenlotto GmbH , B10 Char AG , Cobee , Giesecke + Devrient , and LIZ Smart Office GmbH .

Q: Which industries is Markus most experienced in?

Markus is most experienced in industries like Information Technology , Telecommunication , and Retail . Markus also has some experience in Media and Entertainment , Energy , and Professional Services .

Q: Which business areas is Markus most experienced in?

Markus is most experienced in business areas like Project Management , Information Technology , and Sales . Markus also has some experience in Supply Chain Management , Marketing , and Product Development .

Q: Which industries has Markus worked in recently?

Markus has recently worked in industries like Information Technology , Energy , and Manufacturing .

Q: Which business areas has Markus worked in recently?

Markus has recently worked in business areas like Sales , Product Development , and Strategy .

Recommended expert

Berlin, Germany

Experience

Jul 2024 - Feb 2025

8 months

Leipzig, Germany

Business Analyst and Project Manager

Sachsenlotto GmbH

Business analysis of the Instant Win Games segment (economics, IT landscape, organization, customers)
Gap analysis and resulting requirements, project planning, milestone planning, stakeholder management, risk analysis, project documentation, playbooks
Successful setup of sales activities and sales processes for Instant Win Games

Feb 2024 - Feb 2025

1 year 1 month

Zug, Switzerland

Project Manager and Products & Sales Development

B10 Char AG

Project management for the construction and operation of a biochar plant in South Africa
Project planning (tasks, time and resources), milestone planning, stakeholder management, risk analysis, project documentation, playbooks
Project controlling including carbon footprint and BC for the construction and operation of a biochar plant
Selecting the certification company for CO2 certificates and taking lead in preparing and conducting the certification
Recruitment: Creating profiles for accountants, engineers, lab staff in coordination with stakeholders
Monthly reporting including risk analyses to the CEOs

Nov 2023 - Jan 2024

3 months

Berlin, Germany

Venture Building

Cobee

Validating the business model for renting furnished workspaces for the beauty & health sectors
Execution of software development, UX, legal, tax, marketing and sales
Building an omni-channel sales concept online/offline for the ramp-up phase

Jan 2023 - Oct 2023

10 months

Telecom E-Commerce Project Manager – IoT Platform

Giesecke + Devrient

Building a B2B platform for the new small/medium enterprise segment
Business analysis of existing corporate processes for large enterprise customers (SAP) as well as the processes of an acquired startup, including their system landscape and inRiver PIM system
Gap analysis, concept development, documentation (UML) and content preparation of the new processes
Designing and implementing a customized service design in ServiceNow
Coordinating with top internal and external stakeholders from all areas and countries
Ensuring compliance with export control and tax regulations
Roadmap creation, milestone planning, coordinating agile implementation of features and enhancements
Deployment including setting up KPIs and handover to the e-commerce team
Budget responsibility, reporting and communication at all levels including C-level

Mar 2020 - Jul 2022

2 years 5 months

Berlin, Germany

CEO

LIZ Smart Office GmbH

Strategic development of the company from MVP status to a fast-growing business with 150 B2B clients and 80,000 employee licenses
Strategic advancement of the business model and building the departments of Sales, Marketing, Customer Success, Dev/Ops as well as managing service providers for online marketing and sales
Leading the development of the LIZ IoT desk sensor and the LIZ IoT platform
Building a strong customer network and a multiplier program

Jan 2019 - Oct 2019

10 months

Interim Managing Director

Bonnier - German Business News

Strategic development of the company with a focus on digitalization
Development of the paid content offering, journalistic formats and products in coordination with the editorial team
Implementation of a KPI-driven company and adjustment of processes and workflows
Reporting to the shareholders

Mar 2018 - Dec 2018

10 months

Berlin, Germany

Project Manager

Cornelsen

Development of new CRM processes for sales and recruiting
Requirements management including gap analysis with sales and marketing, overseeing implementation
Time and resource planning, stakeholder management, project controlling, workshops
Project reporting in status and steering committee meetings (C-level)
Project documentation, creation of playbooks, training employees on the new processes

Nov 2016 - Jan 2018

1 year 3 months

Project Manager Paid Content Implementation

Funkemedien NRW

Business analysis and development of product and pricing strategy for paid content launch
Competitive analysis and implementation of reporting structures for content management
Change management: building processes and structures between editorial, distribution and sales
Task, time and resource planning, stakeholder management, project controlling, project analysis, audits, risk analysis
Stakeholder management, project controlling, project analysis and audits, risk analysis

Jul 2014 - Oct 2016

2 years 4 months

Essen, Germany

Head of Digital Sales

Funkemedien NRW

Building the digital sales department and carrying out digital transformation projects
Launching the company-wide CRM system and updating and expanding communication channels
Project management for the e-paper app, top 10 news apps and a sweepstakes database with marketing automation
Implementing agile project approaches in the organization (sprints, scrum meetings, Jira etc.)

Aug 2013 - Jun 2014

11 months

Interim Head of Sales Digital Products BILD Print

Axel Springer SE

Design and management of omni-channel activities in retail, wholesale and online

Jan 2013 - Dec 2014

2 years

Berlin, Germany

CEO

Startup Bonuslabel GmbH

Developed an online customer loyalty system for the FMCG industry
Developed the payment processes for microtransactions including BaFin handling
Built manufacturer contacts, acquired customers and developed the online portal

Jan 2012 - Jul 2013

1 year 7 months

Hamburg, Germany

Project Manager Lesershop24

Axel Springer SE

Requirements management and coordination of further developments
Set up processes and marketing tools for AS Direct Marketing and the WELT group
Established customer care processes with the new media team
Task, time and resource planning, project reporting, project documentation, knowledge management

Jul 2010 - Dec 2012

2 years 6 months

Berlin, Germany

Head of BILD Shop

BILD Digital GmbH & Co. KG

Interim management: set up the e-commerce team including the sourcing department
Responsible for revenue targets and further development budget
Selected the shop platform and set up logistics, identity and payment processes
Responsible for print and online media budgets

Jan 2007 - Dec 2010

4 years

Consulting and Project Development

Self-employed

Designed, planned, controlled and executed online projects for Toshiba, MTN and others

Jan 2003 - Dec 2006

4 years

Berlin, Germany

Technical Director

product + concept GmbH

Built the in-house IT (DevOps, frontend & backend development, QA)
Consulting, process definition and requirement specification for clients
Supply chain management: customized supply chains for AOL and T-Systems
Project management and controlling

Jan 1999 - Dec 2003

5 years

Berlin, Germany

Head of E-Commerce

product + concept GmbH

Building the scalable e-commerce platform for Deutsche BP AG
Supply chain management: setting up a new supply chain without intermediate storage
Designing and implementing omnichannel processes with 1200 BP Express Shops
Executing omnichannel consumer promotions in the BP shops
Setting up in-house product management for the end-customer shops of Deutsche BP and T-Online
Business process analysis, design and implementation for AOL (process platform for DSL contracts) and T-Systems (procurement)
Consulting, process definition, and requirements specification (omnichannel concept for MediaMarkt)
Project management and steering committee, with budget and revenue responsibility
Clients/projects: Deutsche BP AG, AOL, Media Markt, T-Online

Jan 1994 - Dec 1995

2 years

New York, United States

Marketing Intern

Calvin Klein

Assisted in marketing/sales, organized sales activities

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Telecommunication, Retail, Media and Entertainment, Energy, and Professional Services.

Information Technology

Telecommunication

Retail

Media and Entertainment

Energy

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Information Technology, Sales, Supply Chain Management, Marketing, and Product Development.

Project Management

Information Technology

Sales

Supply Chain Management

Marketing

Product Development

Summary

Experienced project manager and business analyst with a great track record across various industries and roles. Extensive experience in agile project management for both software and IoT hardware. Solid expertise in digital transformation and successful execution of IT projects for well-known companies such as Deutsche BP, AOL, Deutsche Telekom, Giesecke + Devrient, Axel Springer, Funkemedien and Lotto. First hands-on experience with AI by building different mock-ups.

Project Management: Planning, controlling and monitoring projects with a focus on processes, requirements analysis, user stories and epics, risk management and documentation. Coordinating and communicating with internal and external stakeholders at all levels.
Business Analysis: In-depth analysis of business processes and models using data, documents and interviews. Conducting gap analyses and creating Business Process Model and Notation (BPMN). Developing and optimizing new business processes and ensuring compliance with regulatory requirements.
Sales and Marketing: Setting up sales departments and designing sales processes and market entry strategies. Executing on- and offline sales activities.
E-Commerce: Setting up and running online shops and shop teams (B2B/B2C) in various industries.

Skills

Software

Strong Skills In Using Word, Excel, Powerpoint, Visio, Ms Project, Ms Planner 3, Click-up, Zoho Projects, Jira, Confluence, Various Cms And Crm Systems Such As Salesforce, Zoho, Tableau, Google Analytics, Webtrek, Optimizely, Piano, Sap, Pim Systems, Freshsales, Stripe, Spryker Shop System, Wordpress, Intershop, Servicenow, Bpmn Tools Like Visio And Adonis Etc.

Methods

Agile, Scrum, Kanban, Extreme Programming (Xp), Waterfall Model, V-model, Devops, Lean Development, Bpmn (Business Process Model And Notation), Prince2 (Projects In Controlled Environments), Six Sigma, Agile Project Management, Lean Startup, Customer Development, Growth Hacking, Design Thinking, Okrs (Objectives And Key Results)

Expertise

Requirements Management: Gathering Requirements From Business Units, Aligning Requirements With Stakeholders, Breaking Requirements Into Development Steps For It, Agile Project Management
Apps: Concept And Development Management Of Apps Including Mockups, Testing, Acceptance, Launch And Marketing
Business Analysis: Analyzing Business Processes And Models Using Data, Documents And Interviews (Gap Analysis, Bpma)
Change Management: Analyzing Change Potential, Setting Goals And Strategy Development, Employee Training, Workshops, Keynote Talks, It Projects For Digital Transformation, Organizational Development
Crm: Implementing And Enhancing Crm Systems, Setting Up Automated Email Sequences Along The Customer Lifecycle, Event-based Email Campaigns, Lead Management
Digital Sales: Extensive Expertise In Online Sales Of Products And Subscriptions
Concept: Designing Business Processes And Software Solutions
Customer Retention: Extensive Expertise In Customer Retention, Crm Retention Measures, Developing Standalone Retention Systems For Publishing And Fmcg
Omni-channel: Experience In Designing And Implementing Omni-channel Campaigns With Clients Like Deutsche Bp Ag, Mediamarkt, Axel Springer And Aol
Online Marketing: Strong Knowledge Of Online Advertising Formats, Ad Server Technologies, Measurement And Optimization
Payment: Benchmarking Payment Providers For Specific Use Cases, Defining Processes For Secondary Payment Processes In Various Systems (Sap Etc.), Optimizing Scoring Processes, Setting Up Controlling And Follow-up For Payment Defaults
Product Management: Experienced Product Manager With Creative Ideas And Good Market And Customer Sense
Project Management: Managing Projects With Budget Controlling, Project Planning, Resource Planning, Waterfall Or Agile Approaches, Scrum, Jira, Coordinating With International Stakeholders, Managing Internal And External Resources, Solution-oriented Work, True Team Player, Transparent Risk Assessments
Process Management: Several Years Of Experience In Modeling, Analyzing And Optimizing End-to-end Business Processes
People Management: Experience Leading Teams From 5 To 50 Employees And Companies Up To 120 Employees. Managing Interdisciplinary Teams. Setting Up New Departments Including Recruiting. Conducting Goal-setting And Feedback Sessions.
Presentations: Confident Presentations At All Levels Including Motivational Talks For Management
Stakeholder Management: Extensive Experience Aligning Requirements
Supply Chain Management: Building And Managing Logistics Chains For Online Shops And Brick-and-mortar Retail
Ui/ux: Led Numerous Ui/ux Projects For B2b And B2c: Webshops, Apps, News Websites, B2b Platforms, Landing Pages
Talks & Workshops: Talks On Digital Topics And Keynote Presentations At Management Level. Conducting Strategy Workshops In Regional Publishers And Workshops With Individual Sales Teams On Specialized Topics

Languages

German

Native

English

Advanced

Italian

Elementary

Education

Oct 1995 - Jun 1999

University of Applied Sciences for Business

Diploma in Business Administration (FH) · Business Administration · Berlin, Germany

Hogeschool vor Economics

International Business & Management Studies · Amsterdam, Netherlands

Statistics

Experience

Total positions 17

Experience in Information Technology 13 y

Avg length 1 y 10 m

Longest experience 4 y 11 m

Global Experience

Countries worked in 3 (Germany, Switzerland, United States)

Primary country Germany

Expertise

Recent roles Business Analyst and Project Manager, Project Manager and Products & Sales Development, Venture Building

Main industries Information Technology, Telecommunication, Retail

Main business areas Project Management, Information Technology, Sales

Profile

Created

January 2024

Last Update

March 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Markus based?

Markus is based in Berlin, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Markus speak?

Markus speaks the following languages: German (Native), English (Advanced), Italian (Elementary).

How many years of experience does Markus have?

Markus has at least 27 years of experience. During this time, Markus has worked in at least 16 different roles and for 14 different companies. The average length of individual experience is 2 years and 7 months. Note that Markus may not have shared all experience and actually has more experience.

What roles would Markus be best suited for?

Based on recent experience, Markus would be well-suited for roles such as: Business Analyst and Project Manager, Project Manager and Products & Sales Development, Venture Building.

What is Markus's latest experience?

Markus's most recent position is Business Analyst and Project Manager at Sachsenlotto GmbH.

What companies has Markus worked for in recent years?

In recent years, Markus has worked for Sachsenlotto GmbH, B10 Char AG, Cobee, Giesecke + Devrient, and LIZ Smart Office GmbH.

Which industries is Markus most experienced in?

Markus is most experienced in industries like Information Technology, Telecommunication, and Retail. Markus also has some experience in Media and Entertainment, Energy, and Professional Services.

Which business areas is Markus most experienced in?

Markus is most experienced in business areas like Project Management, Information Technology, and Sales. Markus also has some experience in Supply Chain Management, Marketing, and Product Development.

Which industries has Markus worked in recently?

Markus has recently worked in industries like Information Technology, Energy, and Manufacturing.

Which business areas has Markus worked in recently?

Markus has recently worked in business areas like Sales, Product Development, and Strategy.

What is Markus's education?

Markus attended University of Applied Sciences for Business for Business Administration.

What is the availability of Markus?

Markus is immediately available full-time for suitable projects.

What is the rate of Markus?

Markus's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.