Markus Munk - Business Analyst and Project Manager

Q: Where is Markus based?

Markus is based in Berlin, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Markus speak?

Markus speaks the following languages: German (Native), English (Advanced), Italian (Elementary) .

Q: How many years of experience does Markus have?

Markus has at least 27 years of experience. During this time, Markus has worked in at least 16 different roles and for 14 different companies . The average length of individual experience is 2 years and 7 months . Note that Markus may not have shared all experience and actually has more experience.

Q: What is Markus's latest experience?

Markus's most recent position is Business Analyst and Project Manager at Sachsenlotto GmbH .

Q: What companies has Markus worked for in recent years?

In recent years, Markus has worked for Sachsenlotto GmbH , B10 Char AG , Cobee , Giesecke + Devrient , and LIZ Smart Office GmbH .

Q: Which industries is Markus most experienced in?

Markus is most experienced in industries like Information Technology , Telecommunication , and Retail . Markus also has some experience in Media and Entertainment , Energy , and Professional Services .

Q: Which business areas is Markus most experienced in?

Markus is most experienced in business areas like Project Management , Information Technology , and Sales . Markus also has some experience in Supply Chain Management , Marketing , and Product Development .

Q: Which industries has Markus worked in recently?

Markus has recently worked in industries like Information Technology , Energy , and Manufacturing .

Q: Which business areas has Markus worked in recently?

Markus has recently worked in business areas like Sales , Product Development , and Strategy .

Recommended expert

Berlin, Germany

Experience

Jul 2024 - Feb 2025

8 months

Leipzig, Germany

Business Analyst and Project Manager

Sachsenlotto GmbH

Business analysis of the Instant Win Games segment (business aspects, IT landscape, organization, customers)
Gap analysis and resulting requirements, project planning, milestone planning, stakeholder management, risk analysis, project documentation, playbooks
Successful development of sales activities and sales processes for Instant Win Games

Feb 2024 - Feb 2025

1 year 1 month

Zug, Switzerland

Project Manager and Products & Sales Development

B10 Char AG

Project management for the construction and operation of a biochar plant in South Africa
Project planning (tasks, time, and resources), milestone planning, stakeholder management, risk analysis, project documentation, playbooks
Project controlling including carbon footprint and business case for the construction and operation of a biochar plant
Selecting the certification company for CO₂ certificates and leading the preparation and execution of certification
Recruitment: Creating profiles for accountants, engineers, and lab staff in coordination with stakeholders
Monthly reporting including risk analyses to the CEOs

Nov 2023 - Jan 2024

3 months

Berlin, Germany

Venture Building

Cobee

Validating the business model for renting equipped workspaces for the beauty & health sectors
Execution of software development, UX, legal, tax, marketing, and sales
Developing an omni-channel sales concept online/offline for the ramp-up phase

Jan 2023 - Oct 2023

10 months

Project Manager Telco E-Commerce – IoT Platform

Giesecke + Devrient

Building a B2B platform for the new small/medium enterprise segment
Business analysis of existing group processes for large enterprise customers (SAP) and the processes of an acquired startup, including its system landscape and PIM system InRiver
Gap analysis, concept design, documentation (UML), and content preparation of the new processes
Designing and implementing a tailored service design in ServiceNow
Coordinating with international internal and external top stakeholders across all functions and countries
Ensuring compliance with export control and tax regulations
Roadmap development, milestone planning, and coordination of (agile) implementation of features and enhancements
Go-live including setting up KPIs and handover to the e-commerce team
Budget responsibility, reporting, and communication at all levels, including C-level

Mar 2020 - Jul 2022

2 years 5 months

Berlin, Germany

CEO

LIZ Smart Office GmbH

Strategically growing the company from MVP status to a rapidly expanding business with 150 B2B clients and 80,000 employee licenses
Strategically evolving the business model and building the departments for sales, marketing, customer success, dev/ops, and managing service providers for online marketing and sales
Leading the development of the LIZ IoT desk sensor and the LIZ IoT platform
Building a strong customer network and a multiplier program

Jan 2019 - Oct 2019

10 months

Interim Managing Director

Bonnier - Deutsche-Wirtschafts-Nachrichten

Strategic development of the company with a focus on digitalization
Further development of the paid content offering, journalistic formats and products in coordination with the editor-in-chief
Introduction of a KPI-driven organization and adjustment of processes and operations
Reporting to the shareholders

Mar 2018 - Dec 2018

10 months

Berlin, Germany

Project Manager

Cornelsen

Development of new CRM processes for sales and recruiting
Requirements management including gap analysis with sales and marketing, supporting the implementation
Time and resource planning, stakeholder management, project controlling, workshops
Project reporting in status and steering committee meetings (C-level)
Project documentation, creation of playbooks, training employees on the new processes

Nov 2016 - Jan 2018

1 year 3 months

Project Manager for Paid Content Implementation

Funkemedien NRW

Business analysis and development of product and pricing strategy for the paid content launch
Competitor analysis and implementation of reporting structures for content management
Change management: building processes and structure between editorial, distribution and sales
Task, time and resource planning, stakeholder management, project controlling, project analysis, audits, risk analysis
Stakeholder management, project controlling, project analysis and audits, risk analysis

Jul 2014 - Oct 2016

2 years 4 months

Essen, Germany

Head of Digital Sales

Funkemedien NRW

Built the Digital Sales department and carried out digital transformation projects
Launched the company-wide CRM system and updated and expanded communication flows
Project management for the e-paper app, top 10 news apps and a contest database with marketing automation
Introduced agile project methods in the organization (sprints, Scrum meetings, Jira, etc.)

Aug 2013 - Jun 2014

11 months

Interim Head of Digital Product Sales at BILD Print

Axel Springer SE

Designed and managed omni-channel activities in retail, wholesale and online

Jan 2013 - Dec 2014

2 years

Berlin, Germany

CEO

Startup Bonuslabel GmbH

Development of an online customer loyalty system for the FMCG industry
Development of payment processes for microtransactions including BaFin handling
Establishing manufacturer contacts, customer acquisition and developing the online portal

Jan 2012 - Jul 2013

1 year 7 months

Hamburg, Germany

Project Manager Lesershop24

Axel Springer SE

Requirement management and coordination of further developments
Setting up processes and marketing tools for AS direct marketing and the WELT Group
Establishing customer care processes with the new media team
Task, time and resource planning, project reporting, project documentation, knowledge management

Jul 2010 - Dec 2012

2 years 6 months

Berlin, Germany

Head of BILD Shop

BILD Digital GmbH & Co. KG

Interim management: building up the e-commerce team including the sourcing department
Responsibility for sales targets and development budget
Selecting the shop platform and setting up logistics, ID and payment processes
Responsibility for print and online media budgets

Jan 2007 - Dec 2010

4 years

Consulting and Project Development

Self-employed

Concept, planning, controlling and execution of online projects for Toshiba, MTN and others

Jan 2003 - Dec 2006

4 years

Berlin, Germany

Technical Director

product + concept GmbH

Building the in-house IT (DevOps, frontend & backend dev, QA)
Consulting, process definition and requirement specification for clients
Supply chain management: customizing supply chains for AOL and T-Systems
Project management and controlling

Jan 1999 - Dec 2003

5 years

Berlin, Germany

Head of E-Commerce

product + concept GmbH

Built the scalable e-commerce platform for Deutsche BP AG
Supply chain management: established a new supply chain without intermediate warehouses
Designed and implemented omni-channel processes for 1,200 BP Express shops
Executed omni-channel consumer campaigns in BP shops
Set up in-house product management for Deutsche BP and T-Online consumer shops
Conducted business process analysis, design, and implementation for AOL (process platform for DSL contracts) and T-Systems (procurement)
Consulting, process definition, and requirements gathering (omni-channel concept for MediaMarkt)
Project management and steering committee participation, responsible for budget and revenue
Clients/projects: Deutsche BP AG, AOL, Media Markt, T-Online

Jan 1994 - Dec 1995

2 years

New York, United States

Marketing Intern

Calvin Klein

Worked in marketing/sales, organized sales activities

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Telecommunication, Retail, Media and Entertainment, Energy, and Professional Services.

Information Technology

Telecommunication

Retail

Media and Entertainment

Energy

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Information Technology, Sales, Supply Chain Management, Marketing, and Product Development.

Project Management

Information Technology

Sales

Supply Chain Management

Marketing

Product Development

Summary

Experienced project manager and business analyst with a great track record in various industries and roles. Extensive experience in agile project management for both software and IoT hardware. Solid expertise in digital transformation and a history of successful IT projects for renowned companies like Deutsche BP, AOL, Deutsche Telekom, Giesecke + Devrient, Axel Springer, Funkemedien, and Lotto. Early experience with AI through building various mock-ups.

Project management: Planning, controlling, and monitoring projects with a focus on processes, requirements analysis, user stories and epics, risk management, and documentation. Coordination and communication with internal and external stakeholders at all levels.
Business analysis: Comprehensive analysis of business processes and models through data, documents, and interviews. Conducting gap analyses and creating Business Process Model and Notation (BPMN). Developing and optimizing new business processes and ensuring compliance with regulatory requirements.
Sales and marketing: Building sales departments and designing sales processes and market entry strategies. Carrying out online and offline sales activities.
E-commerce: Setting up and operating online shops and shop teams (B2B/B2C) across various industries.

Skills

Software

Strong Skills With Word, Excel, Powerpoint, Visio, Ms Project, Ms Planner 3, Click-up, Zoho Projects, Jira, Confluence, Various Cms And Crm Systems Like Salesforce, Zoho, Tableau, Google Analytics, Webtrek, Optimizely, Piano, Sap, Pim Systems, Freshsales, Stripe, Spryker Shop System, Wordpress, Intershop, Servicenow, Bpmn Tools Visio And Adonis Etc.

Methods

Agile, Scrum, Kanban, Extreme Programming (Xp), Waterfall Model, V-model, Devops, Lean Development, Bpmn (Business Process Model And Notation), Prince2 (Projects In Controlled Environments), Six Sigma, Agile Project Management, Lean Startup, Customer Development, Growth Hacking, Design Thinking, Okrs (Objectives And Key Results)

Expertise

Requirements Management: Gathering Requirements From Business Units, Aligning Requirements With Stakeholders, Breaking Down Requirements Into Development Steps For It, Agile Project Management
Apps: Designing And Leading App Development Including Mock-ups, Testing, Acceptance, Launch, And Marketing
Business Analysis: Analyzing Business Processes And Models Using Data, Documents, And Interviews (Gap Analysis, Bpma)
Change Management: Analyzing Change Potential, Defining Goals And Strategies, Employee Training, Workshops, Keynote Speeches, It Projects In Digital Transformation, Organizational Development
Crm: Implementing And Improving Crm Systems, Setting Up Automated Email Sequences Along The Customer Lifecycle, Event-based Email Flows, Lead Management
Digital Sales: Strong Expertise In Online Sales Of Products And Subscriptions
Concept Development: Designing Business Processes And Software Solutions
Customer Loyalty: Strong Expertise In Customer Retention, Crm Loyalty Measures, Developing Standalone Loyalty Systems For Publishing And Fmcg
Omni-channel: Experience Designing And Executing Omni-channel Campaigns With Clients Like Deutsche Bp Ag, Mediamarkt, Axel Springer, And Aol
Online Marketing: Solid Knowledge Of Online Advertising Formats, Ad Server Technologies, Measurement, And Optimization
Payment: Benchmarking Payment Providers For Specific Situations, Defining Processes For Secondary Payment Workflows In Systems (Sap, Etc.), Optimizing Scoring Processes, Setting Up Controlling And Handling Payment Defaults
Product Management: Experienced Product Manager With Creative Ideas And A Good Sense For Markets And Customers
Project Management: Managing Projects With Budget Control, Project Planning, Resource Planning, Waterfall Or Agile Approaches, Scrum, Jira, Aligning With International Stakeholders, Managing Internal And External Resources, Solution-oriented Work, Team Player, Transparent Risk Assessments
Process Management: Several Years Of Experience In Modeling, Analyzing, And Optimizing End-to-end Business Processes
People Management: Experience Leading Teams Of 5 To 50 Employees And Companies Up To 120 Employees. Managing Interdisciplinary Teams. Setting Up New Departments Including Hiring. Conducting Goal-setting And Feedback Discussions.
Presentation: Confident Presentations At All Levels, Including Motivational Talks For Management
Stakeholder Management: Extensive Experience Aligning Requirements
Supply Chain Management: Building And Managing Supply Chains For Online Shops And Brick-and-mortar Retail
Ui/ux: Leading Numerous Ui/ux Projects For B2b And B2c: Webshops, Apps, News Websites, B2b Platforms, Landing Pages
Talks & Workshops: Presentations On Digital Topics And Keynote Speeches At Management Level. Conducting Strategy Workshops At Regional Publishers And Workshops With Sales Teams On Specialized Topics

Languages

German

Native

English

Advanced

Italian

Elementary

Education

Oct 1995 - Jun 1999

Fachhochschule für Wirtschaft

Diploma in Business Administration (FH) · Business Administration · Berlin, Germany

Hogeschool vor Economics

International Business & Management Studies · Amsterdam, Netherlands

Statistics

Experience

Total positions 17

Experience in Information Technology 13 y

Avg length 1 y 10 m

Longest experience 4 y 11 m

Global Experience

Countries worked in 3 (Germany, Switzerland, United States)

Primary country Germany

Expertise

Recent roles Business Analyst and Project Manager, Project Manager and Products & Sales Development, Venture Building

Main industries Information Technology, Telecommunication, Retail

Main business areas Project Management, Information Technology, Sales

Profile

Created

January 2024

Last Update

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Markus based?

Markus is based in Berlin, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Markus speak?

Markus speaks the following languages: German (Native), English (Advanced), Italian (Elementary).

How many years of experience does Markus have?

Markus has at least 27 years of experience. During this time, Markus has worked in at least 16 different roles and for 14 different companies. The average length of individual experience is 2 years and 7 months. Note that Markus may not have shared all experience and actually has more experience.

What roles would Markus be best suited for?

Based on recent experience, Markus would be well-suited for roles such as: Business Analyst and Project Manager, Project Manager and Products & Sales Development, Venture Building.

What is Markus's latest experience?

Markus's most recent position is Business Analyst and Project Manager at Sachsenlotto GmbH.

What companies has Markus worked for in recent years?

In recent years, Markus has worked for Sachsenlotto GmbH, B10 Char AG, Cobee, Giesecke + Devrient, and LIZ Smart Office GmbH.

Which industries is Markus most experienced in?

Markus is most experienced in industries like Information Technology, Telecommunication, and Retail. Markus also has some experience in Media and Entertainment, Energy, and Professional Services.

Which business areas is Markus most experienced in?

Markus is most experienced in business areas like Project Management, Information Technology, and Sales. Markus also has some experience in Supply Chain Management, Marketing, and Product Development.

Which industries has Markus worked in recently?

Markus has recently worked in industries like Information Technology, Energy, and Manufacturing.

Which business areas has Markus worked in recently?

Markus has recently worked in business areas like Sales, Product Development, and Strategy.

What is Markus's education?

Markus attended Fachhochschule für Wirtschaft for Business Administration.

What is the availability of Markus?

Markus is immediately available full-time for suitable projects.

What is the rate of Markus?

Markus's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.