James Vosper-Robinson - General Manager / Managing...

Q: Where is James based?

James is based in Berlin, Germany .

Q: What languages does James speak?

James speaks the following languages: English (Advanced), German (Intermediate) .

Q: How many years of experience does James have?

James has at least 20 years of experience. During this time, James has worked in at least 10 different roles and for 9 different companies . The average length of individual experience is 2 years . Note that James may not have shared all experience and actually has more experience.

Q: What is James's latest experience?

James's most recent position is General Manager / Managing Director (Interim) at OTOQI .

Q: What companies has James worked for in recent years?

In recent years, James has worked for OTOQI , KOMPAS Advisory , Gorillas , and Free Now .

Q: Which industries is James most experienced in?

James is most experienced in industries like Information Technology , Transportation , and Retail . James also has some experience in Aerospace and Defense , Media and Entertainment , and Banking and Finance .

Q: Which business areas is James most experienced in?

James is most experienced in business areas like Operations , Strategy , and Customer Service . James also has some experience in Supply Chain Management , Product Development , and Project Management .

Q: Which industries has James worked in recently?

James has recently worked in industries like Transportation , Information Technology , and Retail .

Q: Which business areas has James worked in recently?

James has recently worked in business areas like Operations , Strategy , and Supply Chain Management .

Recommended expert

Berlin, Germany

Experience

May 2024 - Apr 2025

1 year

Germany

General Manager / Managing Director (Interim)

OTOQI

Appointed by investors to lead a critical turnaround and scaling phase for the DACH business unit preparing for Series B
Stabilised and transformed a fractured regional team, building cohesion, autonomy, and leadership trust
Reignited key client relationships, restoring operational continuity and driving revenue acceleration
Increased profitability to 10% EBITDA within 2 months; scaled MRR by 1.6x within 4 months
Improved Gross Margin from 37% to 42% in under 3 months
Executed cross-functional strategies across commercial, operational, product, and legal
Rebuilt management structure and hired key leadership to support long-term growth
Negotiated SLAs and influenced product roadmap based on customer feedback and field data

Jun 2022 - Present

3 years 10 months

Founder & Principal Advisor

KOMPAS Advisory

Providing strategic advisory and interim leadership for early and growth-stage ventures across tech, mobility, AI/Web3, logistics, and e-commerce
Specialising in turnarounds, expansion/ market entry, GTM strategy, and operational scale
Currently advising founding team on GTM positioning, tokenomics, product roadmap, fundraising pitch
Supported launch strategy, community engagement, and investor outreach
Led transatlantic market entry into Europe: ops setup, compliance, legal, hiring, customer onboarding
Defined multi-market GTM strategy across DACH and CEE; advised board on regional regulatory nuances
Took concept from blank slate to operational business in under 60 days
Created customer journey, pricing strategy, ops stack, and talent model
Designed and implemented scalable operations, supply chain, and fulfilment processes
Delivered profitability at CM2 level within 3 months; best-in-class KPIs (98%+ inventory, 99%+ delivery success)
Built hybrid operational model and secured 3PL partnerships
P&L ownership and sustainable burn management

Jun 2021 - Jun 2022

1 year 1 month

Berlin, Germany

Director of Operations / GM Berlin

Gorillas

Led DACH operations during intense growth phase with full P&L ownership across DACH and GM responsibility for Berlin (2.2K+ employees, 22 dark stores)
Built and led the DACH country operations team across warehouse, rider operations, performance, people, and customer support
Led strategic shift from hypergrowth to profitability: CM2 optimisation, delivery network consolidation, rider incentivisation scheme
Stabilised a complex unionised environment through worker council negotiations while maintaining operational scale
Improved customer experience and employee satisfaction via targeted upgrades to real estate and hub infrastructure
Supported executive fundraising efforts by contributing to pre-Series B bridge capital sourcing

Feb 2020 - Jun 2021

1 year 5 months

Hamburg, Germany

Director of Strategic Projects

Free Now

Spearheaded European Mobility-as-a-Service (MaaS) expansion, integrating six major partners and scaling multimodal rides 4.5x and fleet size 3x across multiple cities
Led initiatives to optimise booking funnels, launch loyalty programs, and execute co-branded campaigns, driving user growth and cross-selling
Owned commercial strategy for retention and LTV by implementing customer service improvements, fraud prevention, and data monetisation tools
Oversaw product-market fit and BAU integration efforts across markets to improve NPS and platform defensibility
Built and scaled the central operations function; hired senior leaders and created strategic playbooks used across 12 European markets
Drove 29% YoY growth by halving M&A integration timelines, expanding fleet supply by 32.5% and customer base by 59%
Led €MM cross-border M&A integration, unifying customer bases and tech platforms across three key markets, coordinating 1,000+ stakeholders
Served as Interim GM for Spain and Portugal: led team restructuring, brand repositioning, and product innovation in regulated markets
Launched Romania and Greece achieving record-high ride volumes from day one
Conducted in-depth market analyses to identify growth levers and operationalise new business lines into scalable BAU operations

Feb 2019 - Jan 2020

1 year

Hamburg, Germany

Head of Growth Operations

Free Now

Built and led high-impact growth operations team and executed turnaround initiatives across multiple European markets
Owned cross-functional operational delivery during rapid expansion and evolution into a MaaS platform

Oct 2017 - Nov 2018

1 year 2 months

London, United Kingdom

Co-Founder / COO

Quatr

Founded and led operations for an early e-commerce concept
Built MVP and led GTM planning
Negotiated retail onboarding and channel partnerships
Managed dev team and lean operations across logistics, customer experience, and inventory
Raised initial pre-seed funding and set financial trajectory

Dec 2013 - Oct 2017

3 years 11 months

London, United Kingdom

Operations Director

Stonewash

Led operations and customer success for a high-retention SaaS platform serving global publishers
Achieved >97% YoY client retention
Created scalable customer experience and support processes; drove operational maturity
Directed business audits and growth optimisation initiatives
Supported successful acquisition of the business

Dec 2011 - Dec 2013

2 years 1 month

Operations Manager

Ridge End Capital

Part of a specialist turnaround management team overseeing the restructuring of a €250M asset portfolio across Slovakia, Czechia, and Ukraine
Developed and executed asset turnaround plans
Coordinated on-the-ground operations, legal, and commercial actions

Jan 2011 - Dec 2011

1 year

London, United Kingdom

Operations Consultant

Maddox Consulting

Part of a core team executing a £2bn contract bid between Siemens and Crossrail
Delivered strategic analysis and bid documentation
Supported transport infrastructure and digital systems planning

Jan 2006 - Oct 2010

4 years 10 months

Reconnaissance & Target Acquisition Specialist

British Army

Commanded reconnaissance teams in strategic operations
Built resilience, precision, and mission-focused leadership

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Transportation, Retail, Aerospace and Defense, Media and Entertainment, and Banking and Finance.

Information Technology

Transportation

Retail

Aerospace and Defense

Media and Entertainment

Banking and Finance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Operations, Strategy, Customer Service, Supply Chain Management, Product Development, and Project Management.

Operations

Strategy

Customer Service

Supply Chain Management

Product Development

Project Management

Summary

Executive with deep experience leading transformations, scaling operations, and driving profitability in fast-paced startup and scale-up environments (from bootstrapped companies to 2x Unicorns). Proven success turning around teams and businesses with strategic vision and hands-on execution. Adept at working with C-level stakeholders, investors, and cross-functional teams to deliver sustainable growth and build high-performing, mission-driven organisations. Known for thriving in high-pressure, high-growth contexts across Europe

Languages

English

Advanced

German

Intermediate

Education

Oct 2002 - Jun 2005

University College London (UCL)

BA Hons, History of Art · History of Art · London, United Kingdom

Statistics

Experience

Total positions 10

Experience in Information Technology 11 y

Avg length 2 y 1 m

Longest experience 4 y 9 m

Global Experience

Countries worked in 2 (Germany, United Kingdom)

Primary country Germany

Expertise

Recent roles General Manager / Managing Director (Interim), Founder & Principal Advisor, Director of Operations / GM Berlin

Main industries Information Technology, Transportation, Retail

Main business areas Operations, Strategy, Customer Service

Qualifications

Highest degree Bachelor

Profile

Created

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is James based?

James is based in Berlin, Germany.

What languages does James speak?

James speaks the following languages: English (Advanced), German (Intermediate).

How many years of experience does James have?

James has at least 20 years of experience. During this time, James has worked in at least 10 different roles and for 9 different companies. The average length of individual experience is 2 years. Note that James may not have shared all experience and actually has more experience.

What roles would James be best suited for?

Based on recent experience, James would be well-suited for roles such as: General Manager / Managing Director (Interim), Founder & Principal Advisor, Director of Operations / GM Berlin.

What is James's latest experience?

James's most recent position is General Manager / Managing Director (Interim) at OTOQI.

What companies has James worked for in recent years?

In recent years, James has worked for OTOQI, KOMPAS Advisory, Gorillas, and Free Now.

Which industries is James most experienced in?

James is most experienced in industries like Information Technology, Transportation, and Retail. James also has some experience in Aerospace and Defense, Media and Entertainment, and Banking and Finance.

Which business areas is James most experienced in?

James is most experienced in business areas like Operations, Strategy, and Customer Service. James also has some experience in Supply Chain Management, Product Development, and Project Management.

Which industries has James worked in recently?

James has recently worked in industries like Transportation, Information Technology, and Retail.

Which business areas has James worked in recently?

James has recently worked in business areas like Operations, Strategy, and Supply Chain Management.

What is James's education?

James holds a Bachelor in History of Art from University College London (UCL).

What is the availability of James?

James will be available full-time from April 2026.

What is the rate of James?

James's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.