Robotic Process Automation Experts

Due to the steady growth of the customer organization and the associated increase in the number of projects in a wide range of areas, including IT/digitalization, sales and organizational development, and controlling, the demands on the projects are increasing. Projects are often started but not implemented within the planned time frame, resources are not clearly assigned, and the business value is not clearly demonstrated. The goal of the assignment as Interim Head of PMO is to further develop and embed an existing project organization from the CDO area at management level. It is important that the governance is pragmatic, easy to understand, and simple to apply in daily project work. The tasks and roles are to be defined, embedded in the organization, and this strategic PMO is also to be supported by an IT solution. This solution is to be selected and introduced. In addition, all ongoing projects are to be gradually transferred into PMO governance and project control is to be centralized.

• Goal/Motivation: PAYONE urgently needs a 360° view of its customers. So far, PAYONE has no overall master data strategy. It is not possible to identify customers across all relevant systems.

The organization is to be enabled to identify customers across all relevant systems. Creating the foundation for master data management at PAYONE

• Challenge: Due to acquisitions, the system landscape is very heterogeneous. The company is very dynamic and burdened with many system harmonization and integration projects, so resource bottlenecks and changes in project priorities are again and again almost impossible to handle.

Due to BaFin findings, the project has a central task and role. The first focus is on migrating all customers from the master-data-leading backend systems with their AML/KYC data to Salesforce. This is intended to resolve one of the largest findings and establish the corresponding ODD/EDD processes.

In addition, customer data must be harmonized in Salesforce. Previous migrations led in some cases to duplicate customer records. In the end, only one customer should be maintained in Salesforce and, with the corresponding information from the backend systems, it should also be possible to recognize which products and in which processing systems the customer uses Payone services.

Project: ONE Customer

Budget: €1.5 million

Team: 10/30 employees (full-time/part-time); 4 vendors/providers

Integration: 8 (subsystems/interfaces)

Applications: Salesforce; SAP S4/HANA; custom developments

Tools: MS Office; Jira, Confluence, SharePoint

Methods: Hands-on; Agile (SAFe); Prince2

Tasks & results:

• Developed measures to improve management control during a restructuring program (approx. 80 people involved)
• Set up the PMO to enforce transparency, reporting, and data-driven decisions
• Developed an integration template to move team silos (software, field installation, supply chain) into a cross-functional project structure with lean tracking systems for timeline, progress, and KPIs
• Technologies / methods: PMO setup, KPI tracking, project organization, Jira, Confluence

Analysis and optimization of end-to-end processes in different business areas such as sales, procurement, order processing and logistics. Redesign of the ERP. Identification of optimization potential, especially in areas with media breaks and manual tasks, as well as creation of a prioritized transformation roadmap with clear business cases and implementation recommendations. Management of automation initiatives. RPA at the production site in China. Evaluation and introduction of relevant AI use cases as well as building basic AI competence in the organization. Training internal employees of the project team and supporting them in the transformation process to develop a continuous improvement culture. Close collaboration with IT and external implementation partners, reporting to senior management.

Main tasks and achievements:

• Analysis of business processes and design of automated processes
• Training and support for employees in China and Germany
• 20% cost savings in logistics
• Regular status reports to management

• Designed and implemented comprehensive business processes, leading cross-functional teams to increase customer satisfaction and reduce costs
• Provided training and ensured benefits realization through end-to-end workflow development
• Contributed to the “Generate Insights from Hidden Knowledge” initiative by developing and deploying AI-driven workflow automation solutions using Large Language Models (LLMs) and low-code/no-code platforms
• Designed multi-agentic workflows integrating OpenAI, LangChain, Haystack, and n8n to automate document review, data extraction, and knowledge summarization processes
• Led the orchestration of AI and automation frameworks to enhance medical and business review processes, ensuring compliance, explainability, and transparency
• Collaborated cross-functionally to translate complex business requirements into AI-enabled automation prototypes aligned with enterprise compliance and data privacy standards
• Applied Power Automate, UiPath, Nintex, and ServiceNow to deliver rapid, scalable, and secure automation solutions within validated operational environments
• Leveraged Lean Six Sigma, Agile/SAFe, and ITIL principles to structure AI development pipelines ensuring measurable impact, auditability, and sustainable governance
• Managed cross-departmental collaboration to standardize workflows, reducing errors and enhancing task management. Established governance frameworks to ensure the sustainability of automation solutions

Technologies: n8n, Notion, OpenAI API, Claude, MS AI Foundry, MS CoPilot Studio, MS CoPilot, LLM, Node.js, Vercel, LangGraph, PostgreSQL, pgEdge, pgvector, Docker, LangChain, Ollama, Open WebUI

• Continuous evaluation and prioritization of internal automation needs
• ~20 AI agents in active use: research, content pipelines, document processing
• 5 n8n workflows for automated data and process control
• Architecture built on the same principles as in customer projects: state management, event-driven orchestration, API integration
• Ongoing operation and further development

• Structured analysis and evaluation of business processes

• Gathering, documenting, and prioritizing requirements

• Creating business-friendly and technically executable process models

• Use of Camunda tools

• Deriving requirements and interfaces from BPMN diagrams

• Coordination with stakeholders and business units

• Translating business requirements into technical solution designs

• Implementing efficient and tailored applications

• Systematic collection, analysis, and documentation of requirements

• Prioritizing and validating requirements in close collaboration with stakeholders

• Alignment between business and development to ensure shared objectives

• Creating use cases, user stories, and acceptance criteria

• Continuous requirements and change management throughout the project lifecycle

• Define project goals and create project plans

• Delegate tasks and monitor project progress

• Monitor budgets and inform stakeholders

• Mendix: Architecture, development, and maintenance of custom applications (Microflows, Domain Model, Security, XPath)

• Modeling Mendix workflows for process optimization

• Develop scalable apps with Mendix including REST/SOAP integration with SAP, SQL, Azure & SharePoint

• UI design for Mendix using Atlas UI, Fluent UI, HTML, CSS, JavaScript

• Develop web & mobile apps with Mendix using agile methods (Scrum, Kanban)

• Implement business logic with Mendix Microflows and Nanoflows

• Performance optimization and architecture improvements for Mendix applications

• Conduct Mendix training

• Create technical documentation and best practices for Mendix

• Coaching and mentoring for low-code development with Mendix

Evaluation, structuring, and handling of complex tenders for Sogeti as well as as part of larger Capgemini proposals. Focus on analyzing demanding customer requirements, deriving solid solution concepts, and translating technical, functional, and commercial aspects into convincing proposal storylines. In close alignment with delivery, sales, account, and bid teams, scalable and implementable Quality Engineering solutions were designed, evaluated, and prepared for customer decisions. This included selecting suitable role profiles and right-shore staffing options, assessing available skills and capacities, as well as the commercial preparation of reliable price and effort calculations.

A special focus was on bid management and handling service proposals (RfP/RfI analysis), solution design, presentation and management materials, as well as the functional and technical evaluation of customer requirements in the context of Quality Engineering & Testing, agentic AI-supported test automation using modern quality assurance approaches.

SOGETI projects:

• BMW: Development of a test strategy including test management, test automation, and provision of a rightshore delivery model.
• GEA: SAP Business Assurance and Quality Engineering for an SAP rollout including test governance, test automation, AI agent layer, and hypercare concept.
• AIXTRON: SAP S/4HANA Cloud migration explore phase with QA assessment, testable blueprint structure, staffing, and scalable Sogeti delivery approach.
• Deutsche Glasfaser: Quality Engineering & Testing for DG development squads, including ServiceNow and Salesforce, testing automation and governance.
• ERGO: RfP/proposal support for Managed Service Test Data Provisioning as well as a Jira/Atlassian rollout with assessment, target picture, MVP, rollout, and governance.
• Munich Re: Proposal and solution design in the insurance environment with a focus on test data provisioning, process analysis, compliance, and automation.
• BWI: Project/proposal context in the public/IT service environment with reference to Quality Engineering, Test Factory, and digital transformation support.
• Rolls-Royce: Proposal/project support in the Sogeti context with a focus on structured RfP analysis, solution design, and customer-oriented proposal preparation.

• Consultant for system architecture, AI agents & integration, coach for data & process logic, Graph-RAG approaches, security and data protection.
• On-premise AI solutions with high compliance and performance requirements.
• Architecture decisions, operational setup, strategic prioritization & deployment.
• Technologies: LiveKit JS SDK, LiveKit Agents, Web Audio API, JS, AudioWorklet, Loki, vLLM, Zscaler, Docker, Neo4j, MySQL, Python.
• Models: GPT-OSS 20B, Whisper large v3 turbo, Qwen3-TTS.

• Responsibility for time, budget and quality targets of the sub-project
• Creation and maintenance of the sub-project plan including dependencies to FI, CO, PP, SD
• Definition of work packages, resource planning and progress monitoring
• Risk and change management within module scope
• Analysis of as-is processes in procurement, logistics and warehouse management
• Design of to-be processes according to SAP standard (EWM warehouse processes such as goods receipt, put-away, picking, goods issue)
• Coordination with key users and specialist departments
• Support for interface development with external warehouse systems and supplier portals
• Organization of test data, error tracking and test documentation
• Support for deployment preparation and key user training
• Participation in the cutover plan (data migration, go-live preparation)
• Support of the department during the hypercare phase after go-live
• Assistance in mapping EWM core processes
• Management of external service providers
• Use of Jira, Confluence, Signavio, MS Teams, Aqua ALM

• Database restructuring
• UiPath programming and setting up the automation infrastructure with connection to Zendesk + in-house ERP
• Implementation of 6 processes
• AI and cloud review for later expansion
• Process Mining Analyst with UiPath and Celonis

• ISO 27001 implementation & audit readiness
• NIS2 & DORA compliance support
• Interim / fractional CISO services
• IT risk & controls (ITGC, SOX, COBIT, BAIT)
• M&A and IT due diligence for startups/ventures
• Business continuity management (BCM, ISO 22301)
• Cybersecurity framework development (NIST, ISO, BSI)
• GRC tool advisory (Archer, ServiceNow)

• Migration of SEPA direct debits, credit transfers & card clearing to Worldline's internal platform as part of the outsourcing contract

• Definition of the MIGR strategy

• Mobilization of the community (300+ experts at client & Worldline)

• Creation of the MIGR runbook (100+ workshops)

• Close collaboration with upstream project streams: BUILD & TEST, as well as with the operating units

• Set up of the governance framework, capacity management & reporting

• 100% of SEPA DD, CT & CC transaction traffic migrated (7 months)

• ~80 migrations carried out with a success rate of 70% ("first-time right")

• Set up technical & manual production monitoring

• Established a "fast-track" incident management process in the MIGR & hypercare phases

• Set up 20+ exception handling processes

• Conducted trainings

• Implemented SLAs & billing

Development of a global standard for the inspection process, training and enabling of the deployed employees, analysis of and advice on individual case decisions