Robotic Process Automation Expert in Germany

The client operates a SaaS platform for managing rail and intermodal transport (Rail-Flow Transport Management Platform).

For two of its customers, it was looking for a 3-month project management replacement. Both customers offer rail and intermodal transport services. Implementation progress differs: one customer is already live and wanted its Phase 2 enhancements implemented; the other customer is implementing its MVP and entering an intensive testing phase.

As part of the assignment, project management was taken over, including management of the internal development team (offshore Turkey).

• Took over complete project management for 2 customer projects, including the roles of Product Owner and Co-Scrum Master
• Managed agile implementation teams consisting of business analysts, implementation consultants, developers (offshore) and QA staff
• Ensured compliance with and further development of project governance
• Planning and rollout management: creation and maintenance of project and rollout plans as well as coordination of role assignments with the client’s management
• Requirements and change management: management of contractual requirements, bugs and changes
• Customer and project communication: organization and moderation of status meetings and steering committees
• Identification of project risks, initiation of countermeasures and escalation
• Ensured correct and timely invoicing for project services together with Finance

Methods: Scheduling (forward- and backward-based), including milestone planning, structured interviews, multi-project management (in English)

Tools / Technologies: Jira, Confluence / Atlas, Claude (Skills, Artifacts), MS Outlook

Stabilization of an Azure/.NET landscape in live operation.

• Architecture, DevOps, and operational readiness; technical decisions under time pressure
• Azure DevOps, monitoring, ETL/ELT, cloud security, FinOps, and data-mesh-related topics

Technologies: Azure DevOps, .NET, CI/CD, monitoring, FinOps

• Elevator emergency call reorganization project: Project to evaluate and define a new technical solution for connecting elevator emergency calls for all facilities of DB InfraGO passenger stations.

• Objectives: Secure, redundant connection of all locations across Germany. Definition of the technical solution, documentation, subject-matter support and management of specialist and line organizations.

• Identification and commissioning of technical solutions.

• Management of documentation and approval of the technical solution in DB regulations.

• Definition and tracking of the roadmap for describing the solution.

• Preparation of a rollout plan to avoid shutdowns.

• Coordination and implementation of decision proposals for steering committees.

• Communication of the solution to all committees and regional areas.

• Designed and implemented comprehensive business processes, leading cross-functional teams to increase customer satisfaction and reduce costs
• Provided training and ensured benefits realization through end-to-end workflow development
• Contributed to the “Generate Insights from Hidden Knowledge” initiative by developing and deploying AI-driven workflow automation solutions using Large Language Models (LLMs) and low-code/no-code platforms
• Designed multi-agentic workflows integrating OpenAI, LangChain, Haystack, and n8n to automate document review, data extraction, and knowledge summarization processes
• Led the orchestration of AI and automation frameworks to enhance medical and business review processes, ensuring compliance, explainability, and transparency
• Collaborated cross-functionally to translate complex business requirements into AI-enabled automation prototypes aligned with enterprise compliance and data privacy standards
• Applied Power Automate, UiPath, Nintex, and ServiceNow to deliver rapid, scalable, and secure automation solutions within validated operational environments
• Leveraged Lean Six Sigma, Agile/SAFe, and ITIL principles to structure AI development pipelines ensuring measurable impact, auditability, and sustainable governance
• Managed cross-departmental collaboration to standardize workflows, reducing errors and enhancing task management. Established governance frameworks to ensure the sustainability of automation solutions

Analysis and optimization of end-to-end processes in various business areas such as sales, procurement, order processing, and logistics. Redesign of the ERP system. Identification of optimization potential, especially in areas with media discontinuities and manual activities, as well as creation of a prioritized transformation roadmap with clear business cases and implementation recommendations. Management of automation initiatives. RPA at the production site in China. Evaluation and introduction of relevant AI use cases, as well as building basic AI capabilities within the organization. Training internal project team members and supporting them throughout the transformation process to develop a culture of continuous improvement. Close collaboration with IT and external implementation partners, with reporting to senior management.

Main responsibilities and achievements:

• Analysis of business processes and design of automated processes
• Training and support for employees in China and Germany
• 20% cost savings in logistics
• Regular status reports to senior management

• Objective/Motivation: PAYONE urgently needs a 360° view of its customers. So far, PAYONE has had no company-wide master data strategy. It is not possible to identify customers across all relevant systems.

The organization is to be enabled to identify customers across all relevant systems. Establishing the basis for master data management at PAYONE

• Challenge: Due to company acquisitions, the system landscape is very heterogeneous. The company is highly dynamic and burdened with many system harmonization and integration projects, meaning that resource bottlenecks and changes in project priorities repeatedly create an almost impossible task.

Due to BaFin findings, the project has a central task and role. The first focus is the migration of all customers, including their AML/KYC data, from the master data backend systems to Salesforce. This is intended to resolve one of the largest findings and establish the corresponding ODD/EDD processes.

In addition, customer data must be harmonized in Salesforce. Previous migrations resulted in duplicate customer records in some cases. The aim is therefore to maintain only one customer in Salesforce and, using the relevant information from the backend systems, also be able to identify which products the customer uses and in which processing systems the customer obtains PAYONE services.

Project: ONE Customer

Budget: €1.5 million

Team: 10/30 employees (full-time/part-time); 4 vendors/providers

Integration: 8 (subsystems/interfaces)

Applications: Salesforce; SAP S4/HANA; in-house developments

Tools: MS Office; Jira, Confluence, SharePoint

Methods: Hands-on; Agile (SAFe); Prince2

PMO & Project Organization Blueprint for Restructuring

Renewable Energy / Solar Equipment

Technologies / Methods: PMO setup, KPI tracking, project organization, Jira, Confluence

• Developed measures to improve management control during a restruct...

Leading public Cloud Projects hands on. Develop the German market for SAP consulting company Inxap focused on edge technologies.

• Built and expanded INXAP's SAP consulting presence in the German market, focusing on AI, automation, IoT, and next-generation financial process technologies.
• Advised CIOs, CFOs, and IT leadership teams on SAP strategy, digital transformation, and Center of Excellence (CoE) operating models.
• Led executive-level engagements, shaping solution roadmaps and driving high-value SAP S/4HANA, SAP Public Cloud and financial process automation initiatives.
• Developed and negotiated strategic deals, ensuring alignment with corporate IT priorities and delivering measurable business outcomes.
• Positioned INXAP as a trusted partner for edge technologies by translating complex innovations into actionable enterprise use cases.
• Built relationships with key stakeholders across corporate IT, enabling long-term partnerships and repeat business.
• Identified market opportunities, crafted go-to-market strategies, and represented INXAP in executive discussions with German enterprises.
• Coordinated cross-border collaboration with Swiss leadership to align offerings, delivery models, and client acquisition strategies.

Independent Consultant

• Advisory focus: E-Commerce, Digitalization, Automation, Pricing, Assortment & Merchandising, Platform Strategy
• Industries: Retail & Consumer Goods
• Subject Matter Expert for leading management consultancies
• Ongoing executi...

• Structured analysis and evaluation of business processes

• Gathering, documenting, and prioritizing requirements

• Creating business-friendly and technically executable process models

• Use of Camunda tools

• Deriving requirements and interfaces from BPMN diagrams

• Coordination with stakeholders and business units

• Translating business requirements into technical solution designs

• Implementing efficient and tailored applications

• Systematic collection, analysis, and documentation of requirements

• Prioritizing and validating requirements in close collaboration with stakeholders

• Alignment between business and development to ensure shared objectives

• Creating use cases, user stories, and acceptance criteria

• Continuous requirements and change management throughout the project lifecycle

• Define project goals and create project plans

• Delegate tasks and monitor project progress

• Monitor budgets and inform stakeholders

• Mendix: Architecture, development, and maintenance of custom applications (Microflows, Domain Model, Security, XPath)

• Modeling Mendix workflows for process optimization

• Develop scalable apps with Mendix including REST/SOAP integration with SAP, SQL, Azure & SharePoint

• UI design for Mendix using Atlas UI, Fluent UI, HTML, CSS, JavaScript

• Develop web & mobile apps with Mendix using agile methods (Scrum, Kanban)

• Implement business logic with Mendix Microflows and Nanoflows

• Performance optimization and architecture improvements for Mendix applications

• Conduct Mendix training

• Create technical documentation and best practices for Mendix

• Coaching and mentoring for low-code development with Mendix

• Gathered and analyzed User Requirements Documents (URDs), wrote Functional Specification Documents (FSDs), and coordinated the backlog with development and QA teams to keep release scope focused.
• Led gap analysis for EDMS (OpenText, FileNet) and an RPA PoC (UiPath, Blue Prism), projecting 10% cost savings in document handling and improved screening accuracy.
• Monitored sprint progress, presented roadmap updates in technical reviews to C-level executives, and aligned stakeholders.
• Developed user stories and epics to drive project delivery and ensure alignment with business objectives.
• Promoted Agile methodologies, improving team collaboration and iterative delivery.

Migration from Exchange 2016 to Exchange 2019 and Exchange Online, as well as the introduction of a backup solution and an archiving solution. The goal was to securely modernize the email and archiving infrastructure in compliance with legal requirements and ensure high performance.

Responsibilities as IT PROJECT MANAGER: Overall project management and operational coordination / Ensuring compliance with budget and resource limits / Ensuring project objectives are met / Ensuring compliance with regulatory requirements and policies, including ISMS, ITIL, and data protection requirements / Preparing and presenting management reports for the project sponsor and steering committee / Coordinating cross-functional teams across Exchange, network, data protection, and IT security / Planning and carrying out the migration from Exchange 2016 to Exchange 2019 / Planning and carrying out the migration from Exchange 2019 to Exchange Online / Planning and introducing a backup solution for Exchange Online / Coordinating an EU-wide tender for an archiving solution, including market research with potential suppliers / Planning and introducing an archiving solution for Exchange Online / Coordinating and preparing the BAS notices required for the project / Coordinating and aligning with stakeholders (for example, business units, external service providers, and suppliers) to define requirements and deliver solutions

Technical environment: MS Exchange 2016, MS Exchange 2019, MS Exchange Online, MSOffice, MS Planner, MS Powerpoint, MS Project, MS Teams, CodeTwo, Hornet Security

• Project lead
• Coordinated the rollout of 148 firewalls (Palo Alto) for 74 buildings at over 14 locations in EMEA
• Managed the team (8 employees)
• Communicated with Senior Management (local) and Site Managers (EMEA)
• Ensured work packages were completed on time and to requirements, and formally accepted
• Extensive use of relevant Microsoft tools
• Wrike (project management)

Technologies: n8n, Notion, OpenAI API, Claude, MS AI Foundry, MS CoPilot Studio, MS CoPilot, LLM, Node.js, Vercel, LangGraph, PostgreSQL, pgEdge, pgvector, Docker, LangChain, Ollama, Open WebUI

• Continuous evaluation and prioritization of internal automation needs
• ~20 AI agents in active use: research, content pipelines, document processing
• 5 n8n workflows for automated data and process control
• Architecture built on the same principles as in customer projects: state management, event-driven orchestration, API integration
• Ongoing operation and further development