Vladimir Greavu - AI Trainer, Consultant & Fractional/Interim Manager

Q: Where is Vladimir based?

Vladimir is based in Berlin, Germany .

Q: What languages does Vladimir speak?

Vladimir speaks the following languages: Romanian (Native), German (Advanced), English (Advanced), French (Elementary) .

Q: How many years of experience does Vladimir have?

Vladimir has at least 13 years of experience. During this time, Vladimir has worked in at least 7 different roles and for 7 different companies . The average length of individual experience is 2 years and 11 months . Note that Vladimir may not have shared all experience and actually has more experience.

Q: What is Vladimir's latest experience?

Vladimir's most recent position is AI Trainer, Consultant & Fractional/Interim Manager at Freelance / Self-employed .

Q: What companies has Vladimir worked for in recent years?

In recent years, Vladimir has worked for Freelance / Self-employed , Vivid Money , Berlin Brands Group (Klarstein) , Just Eat Takeaway.com (Lieferando) , and Webhelp .

Q: Which industries is Vladimir most experienced in?

Vladimir is most experienced in industries like Information Technology , Banking and Finance , and Insurance . Vladimir also has some experience in Food and Beverage , Retail , and Tourism .

Q: Which business areas is Vladimir most experienced in?

Vladimir is most experienced in business areas like Operations , Finance , and Project Management . Vladimir also has some experience in Customer Service , Procurement , and Supply Chain Management .

Q: Which industries has Vladimir worked in recently?

Vladimir has recently worked in industries like Food and Beverage , Retail , and Tourism .

Q: Which business areas has Vladimir worked in recently?

Vladimir has recently worked in business areas like Customer Service , Operations , and Finance .

Recommended expert

Berlin, Germany

Experience

Aug 2025 - Present

9 months

Berlin, Germany

AI Trainer, Consultant & Fractional/Interim Manager

Freelance / Self-employed

Delivering AI training and workshops for enterprises on Generative AI, CCaaS & CRM platforms
Advisory on digital transformation, process optimization and AI-driven automation in CX and operations environments
Interim executive leadership roles in customer care and operations excellence at C-level / Director level

Mar 2025 - Aug 2025

6 months

Berlin, Germany

Group Head of Customer Care

Vivid Money

Led a cross-site CX organisation aligned with growth objectives in SME and retail segments
Implemented AI-powered automation to reduce response times and free capacity for complex customer interactions

Jun 2023 - Feb 2025

1 year 9 months

Berlin, Germany

Director of Customer Service

Berlin Brands Group (Klarstein)

Managed internal and outsourced service delivery teams across all marketplace activities in Western Europe
Responsible for vendor selection, contract management and a €6M annual budget including supply chain transformation
Led digital transformation and AI-driven CX strategies in partnership with Bain
Achieved successful contact reduction and deflection strategies, 70% returns reduction and portfolio cleanup

May 2021 - May 2023

2 years 1 month

Berlin, Germany

Head of Customer Service DEAT

Just Eat Takeaway.com (Lieferando)

Led 300+ employees in the internal CS organisation; managed multiple tiering levels and tech operations across DEAT markets (B2B/B2C)
Achieved a 30% increase in customer satisfaction and established strong partner relationships
Managed P&L with measurable efficiency gains and cost optimization
Ensured operational excellence and continuous improvement across all CS activities

Nov 2019 - May 2021

1 year 7 months

Berlin, Germany

Operations Director

Webhelp

Delivered service for 300+ employees of a global travel industry client across DACH and wider EMEA markets
Increased operational excellence and business profitability; raised CSAT and VOC scores
Led strategic business development with scope expansion into additional regions

Jul 2019 - Nov 2019

5 months

Berlin, Germany

Global Customer Care Operations Leader

Majorel

Built and expanded a successful customer service site for a global tech company in Berlin
Managed end-to-end project from ramp-up to operational readiness
Developed a comprehensive operations framework to drive performance and enforce global policies

Nov 2012 - Jun 2019

6 years 8 months

Bucharest, Romania

Europe Ops Lead – BFSI & Hi-Tech

Genpact

Led European operations and PMO for 150+ employees in BFSI and hi-tech verticals
Owned P&L, customer success and strategic alliance development for banking and insurance clients
Delivered transformation projects in F&A, S2P, SCM, banking back office and insurance generating over $10M in client value
Introduced digital automation (RPA, e-invoicing, auto-cash) and standardized tools (Salesforce, Coupa, SAP)
Managed RFP processes, contract negotiations and BPO transitions with first-time-right results
Achieved 40%+ increase in client satisfaction rankings through talent development and mentoring

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Banking and Finance, Insurance, Food and Beverage, Retail, and Tourism.

Information Technology

Banking and Finance

Insurance

Food and Beverage

Retail

Tourism

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Operations, Finance, Customer Service, Project Management, Procurement, and Supply Chain Management.

Operations

Finance

Customer Service

Project Management

Procurement

Supply Chain Management

Summary

Seasoned executive with 18+ years of expertise in Customer Management Experience, Operations Excellence and Digital Transformation across EMEA. Certified AI Management Consultant and Lean Six Sigma Green Belt (IASSC). Active as AI Trainer and Consultant with focus on Generative AI, Prompt Engineering and AI Strategy. Proven track record in delivering strategic growth initiatives — including a 70% reduction in product returns, a 30% increase in customer satisfaction, and over $10M in client value generated through automation, AI deployment and process optimization.

Deep experience in BPO programme and transition management, specifically in Finance Operations (F&A, S2P, SCM), Shared Services and international outsourcing programmes. Skilled in managing 300+ employees, multi-million budgets, vendor management, contract negotiations, KPI/SLA governance and building scalable multi-site organisations. Expertise in digital roadmap execution, requirements management, quality assurance and regulatory compliance (incl. SAP S/4HANA, SAP Service Cloud, SAP CX and ERP environments).

Skills

Operational Excellence & Transformation

Operational Excellence & Transformation
Bpo Transition & Programme
Digital Transformation & Ai Strategy
Process Analysis, Modelling & Optimization
Requirements & Change Management
Governance & Quality Management

Leadership & Organisation

Disciplinary & Functional Leadership (300+ Staff)
P&l Ownership & Budget Management
Vendor Management & Contract Negotiation
Stakeholder Management & Executive Reporting
Talent Development & Mentoring

Functional Areas

Finance & Accounting (Ap, Ar, Gl)
Source-to-pay & Supply Chain
Customer Experience & Success
Shared Services & Outsourcing
B2c / B2b Process Landscapes

Tools & Technologies

Sap S/4hana
Sap Is-u
Sap Erp
Sap Service Cloud & Sap Cx
Salesforce
Zendesk
Coupa
Rpa & Workflow Automation
Ai Tools & Chatbot Implementation
Ccaas & Crm Platforms

Methodologies

Lean Six Sigma
Agile / Scrum
Itil / Itsm
Design Thinking
Bpmn Process Modelling

Industry Experience

Energy / Utilities
Bpo / Outsourcing
Sme
Fintech / Bfsi
E-commerce
Travel / Hospitality
Hi-tech

Languages

Romanian

Native

German

Advanced

English

Advanced

French

Elementary

Education

Nov 1999 - May 2005

University of Vienna

Bachelor of Science, Political Science & Communication · Vienna, Austria

Certifications & licenses

AI Management Certification (AZAV)

Hilker Consulting

CCSP Certification

NCSA

CIPM Project Management Certification

CIPM

Lean Six Sigma Green Belt (IASSC-certified)

IASSC & Genpact

Statistics

Experience

Total positions 7

Experience in Information Technology 7.5 y

Avg length 1 y 11 m

Longest experience 6 y 7 m

Global Experience

Countries worked in 2 (Germany, Romania)

Primary country Germany

Expertise

Recent roles AI Trainer, Consultant & Fractional/Interim Manager, Group Head of Customer Care, Director of Customer Service

Main industries Information Technology, Banking and Finance, Insurance

Main business areas Operations, Finance, Customer Service

Qualifications

Highest degree Bachelor

Certifications earned 4

Profile

Created

April 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Vladimir based?

Vladimir is based in Berlin, Germany.

What languages does Vladimir speak?

Vladimir speaks the following languages: Romanian (Native), German (Advanced), English (Advanced), French (Elementary).

How many years of experience does Vladimir have?

Vladimir has at least 13 years of experience. During this time, Vladimir has worked in at least 7 different roles and for 7 different companies. The average length of individual experience is 2 years and 11 months. Note that Vladimir may not have shared all experience and actually has more experience.

What roles would Vladimir be best suited for?

Based on recent experience, Vladimir would be well-suited for roles such as: AI Trainer, Consultant & Fractional/Interim Manager, Group Head of Customer Care, Director of Customer Service.

What is Vladimir's latest experience?

Vladimir's most recent position is AI Trainer, Consultant & Fractional/Interim Manager at Freelance / Self-employed.

What companies has Vladimir worked for in recent years?

In recent years, Vladimir has worked for Freelance / Self-employed, Vivid Money, Berlin Brands Group (Klarstein), Just Eat Takeaway.com (Lieferando), and Webhelp.

Which industries is Vladimir most experienced in?

Vladimir is most experienced in industries like Information Technology, Banking and Finance, and Insurance. Vladimir also has some experience in Food and Beverage, Retail, and Tourism.

Which business areas is Vladimir most experienced in?

Vladimir is most experienced in business areas like Operations, Finance, and Project Management. Vladimir also has some experience in Customer Service, Procurement, and Supply Chain Management.

Which industries has Vladimir worked in recently?

Vladimir has recently worked in industries like Food and Beverage, Retail, and Tourism.

Which business areas has Vladimir worked in recently?

Vladimir has recently worked in business areas like Customer Service, Operations, and Finance.

What is Vladimir's education?

Vladimir holds a Bachelor from University of Vienna.

Does Vladimir have any certificates?

Vladimir has 4 certificates. Among them, these include: AI Management Certification (AZAV), CCSP Certification, and CIPM Project Management Certification.

What is the availability of Vladimir?

The availability of Vladimir needs to be confirmed.

What is the rate of Vladimir?

Vladimir's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.