Vladimir Greavu-AI Trainer, Consultant & Fractional/Interim Manager
Check rate
Experience
AI Trainer, Consultant & Fractional/Interim Manager
Freelance / Self-employed
- Delivering AI training and workshops for enterprises on Generative AI, CCaaS & CRM platforms
- Advisory on digital transformation, process optimization and AI-driven automation in CX and operations environments
- Interim executive leadership roles in customer care and operations excellence at C-level / Director level
Group Head of Customer Care
Vivid Money
- Led a cross-site CX organisation aligned with growth objectives in SME and retail segments
- Implemented AI-powered automation to reduce response times and free capacity for complex customer interactions
Director of Customer Service
Berlin Brands Group (Klarstein)
- Managed internal and outsourced service delivery teams across all marketplace activities in Western Europe
- Responsible for vendor selection, contract management and a €6M annual budget including supply chain transformation
- Led digital transformation and AI-driven CX strategies in partnership with Bain
- Achieved successful contact reduction and deflection strategies, 70% returns reduction and portfolio cleanup
Head of Customer Service DEAT
Just Eat Takeaway.com (Lieferando)
- Led 300+ employees in the internal CS organisation; managed multiple tiering levels and tech operations across DEAT markets (B2B/B2C)
- Achieved a 30% increase in customer satisfaction and established strong partner relationships
- Managed P&L with measurable efficiency gains and cost optimization
- Ensured operational excellence and continuous improvement across all CS activities
Operations Director
Webhelp
- Delivered service for 300+ employees of a global travel industry client across DACH and wider EMEA markets
- Increased operational excellence and business profitability; raised CSAT and VOC scores
- Led strategic business development with scope expansion into additional regions
Global Customer Care Operations Leader
Majorel
- Built and expanded a successful customer service site for a global tech company in Berlin
- Managed end-to-end project from ramp-up to operational readiness
- Developed a comprehensive operations framework to drive performance and enforce global policies
Europe Ops Lead – BFSI & Hi-Tech
Genpact
- Led European operations and PMO for 150+ employees in BFSI and hi-tech verticals
- Owned P&L, customer success and strategic alliance development for banking and insurance clients
- Delivered transformation projects in F&A, S2P, SCM, banking back office and insurance generating over $10M in client value
- Introduced digital automation (RPA, e-invoicing, auto-cash) and standardized tools (Salesforce, Coupa, SAP)
- Managed RFP processes, contract negotiations and BPO transitions with first-time-right results
- Achieved 40%+ increase in client satisfaction rankings through talent development and mentoring
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Banking and Finance, Insurance, Food and Beverage, Professional Services, and Retail.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Operations, Finance, Customer Service, Project Management, Procurement, and Supply Chain Management.
Summary
Seasoned executive with 18+ years of expertise in Customer Management Experience, Operations Excellence and Digital Transformation across EMEA. Certified AI Management Consultant and Lean Six Sigma Green Belt (IASSC). Active as AI Trainer and Consultant with focus on Generative AI, Prompt Engineering and AI Strategy. Proven track record in delivering strategic growth initiatives — including a 70% reduction in product returns, a 30% increase in customer satisfaction, and over $10M in client value generated through automation, AI deployment and process optimization.
Deep experience in BPO programme and transition management, specifically in Finance Operations (F&A, S2P, SCM), Shared Services and international outsourcing programmes. Skilled in managing 300+ employees, multi-million budgets, vendor management, contract negotiations, KPI/SLA governance and building scalable multi-site organisations. Expertise in digital roadmap execution, requirements management, quality assurance and regulatory compliance (incl. SAP S/4HANA, SAP Service Cloud, SAP CX and ERP environments).
Skills
Operational Excellence & Transformation
- Operational Excellence & Transformation
- Bpo Transition & Programme
- Digital Transformation & Ai Strategy
- Process Analysis, Modelling & Optimization
- Requirements & Change Management
- Governance & Quality Management
Leadership & Organisation
- Disciplinary & Functional Leadership (300+ Staff)
- P&L Ownership & Budget Management
- Vendor Management & Contract Negotiation
- Stakeholder Management & Executive Reporting
- Talent Development & Mentoring
Functional Areas
- Finance & Accounting (Ap, Ar, Gl)
- Source-To-Pay & Supply Chain
- Customer Experience & Success
- Shared Services & Outsourcing
- B2c / B2b Process Landscapes
Tools & Technologies
- Sap S/4hana
- Sap Is-U
- Sap Erp
- Sap Service Cloud & Sap Cx
- Salesforce
- Zendesk
- Coupa
- Rpa & Workflow Automation
- Ai Tools & Chatbot Implementation
- Ccaas & Crm Platforms
Methodologies
- Lean Six Sigma
- Agile / Scrum
- Itil / Itsm
- Design Thinking
- Bpmn Process Modelling
Industry Experience
- Energy / Utilities
- Bpo / Outsourcing
- Sme
- Fintech / Bfsi
- E-Commerce
- Travel / Hospitality
- Hi-Tech
Languages
Education
University of Vienna
Bachelor of Science, Political Science & Communication · Vienna, Austria
Certifications & licenses
AI Management Certification (AZAV)
Hilker Consulting
CIPM Project Management Certification
CIPM
IASSC & Genpact
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Vladimir is based in Berlin, Germany and can operate in on-site, hybrid, and remote work models.
Vladimir speaks the following languages: Romanian (Native), German (Advanced), English (Advanced), French (Elementary).
Vladimir has at least 14 years of experience. During this time, Vladimir has worked in at least 7 different roles and for 7 different companies. The average length of individual experience is 2 years. Note that Vladimir may not have shared all experience and actually has more experience.
Based on recent experience, Vladimir would be well-suited for roles such as: AI Trainer, Consultant & Fractional/Interim Manager, Group Head of Customer Care, Director of Customer Service.
Vladimir's most recent position is AI Trainer, Consultant & Fractional/Interim Manager at Freelance / Self-employed.
In recent years, Vladimir has worked for Freelance / Self-employed, Vivid Money, Berlin Brands Group (Klarstein), and Just Eat Takeaway.com (Lieferando).
Vladimir is most experienced in industries like Information Technology, Banking and Finance, and Insurance. Vladimir also has some experience in Food and Beverage, Retail, and Tourism.
Vladimir is most experienced in business areas like Operations, Finance, and Customer Service. Vladimir also has some experience in Project Management, Procurement, and Supply Chain Management.
Vladimir has recently worked in industries like Food and Beverage, Retail, and Information Technology.
Vladimir has recently worked in business areas like Customer Service, Operations, and Finance.
Vladimir holds a Bachelor from University of Vienna.
Vladimir has 4 certificates. Among them, these include: AI Management Certification (AZAV), CCSP Certification, and CIPM Project Management Certification.
The availability of Vladimir needs to be confirmed.
Daily rate distribution
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Average rates for similar positions
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The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 26 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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