Miro Experts in Düsseldorf

Project: Design and implementation of an AI product for four business use cases

Project management for an AI project at a leading provider of large-scale catering and food services, where a production-ready AI product for four use cases was implemented together with an external development partner: automated briefings based on CRM and document data, voice-based capture and structuring of reports, detection and consolidation of duplicates in master data, and data-based market analyses. A key focus was a data-protection-compliant architecture that passed the internal IT security review and enabled production use.

• Translation of business requirements into clearly defined AI use cases with a focused product scope and clear value proposition
• Selection and evaluation of models and architecture options for text extraction, speech-to-text, and context enrichment from business systems, including LLM integration, function calling, and retrieval
• Development and implementation of an architecture with European hosting, data minimization, and masking of personal data as a prerequisite for approval
• Management of interfaces between business departments, IT, IT security, and the external development partner under restrictive data access conditions
• Coordination with the CIO and executive management levels on data access, risk assessment, and approval decisions
• Preparation for the transition to production use

• Industries: Energy, Telecommunications, Manufacturing
• Transformation & Change: Supported complex IT and digital transformation programs as Scrum Master, Agile Coach, Change Manager and RTE Consultant at Siemens Energy (global SAFe rollout), E.ON (sales technology platform), Schneider Electric (S/4HANA transformation DACH) and Vodafone (Operational Excellence)
• Agile Roles: Scrum Master, Agile Coach, Product Owner, Business Analyst, RTE Consultant in cross-functional and scaled teams (SAFe, Scrum, Spotify Model)
• Procurement Excellence: Strategic purchasing consulting with a focus on cost optimization, supplier management, digitalization and organizational development, including building supplier scorecard models, AI-supported procurement approaches and process automation in purchasing
• Managed functional leadership of interdisciplinary project teams of up to 12 people in national and international settings
• Successful launch of several global ARTs at Siemens Energy with improved coordination across sites
• Increased change acceptance and established communication structures in the S/4HANA program at Schneider Electric
• Introduced agile methods, OKR frameworks and KPI dashboards at E.ON, increasing velocity and transparency
• Reduced purchasing costs through strategic sourcing and supplier optimization
• Implemented process innovations in close cooperation with IT and business teams

• Overall project planning for resources, budget, costs, license and service contracts, cost optimization and negotiations
• Leading and managing the project team and achieving the project goals
• Leading digitalization projects and their phases such as concept, planning, change and requirements management, configuration, implementation, testing, interfaces, communication and approval
• Conducting planning meetings
• Organizing, planning and conducting team, customer and requirements workshops with up to 50 participants at operational and management level
• Main contact for technical and functional topics as well as project coordination
• Recording and maintaining backlogs (user stories and EPICs) in Jira and turning requirements into user stories and prioritizing them
• Approval and publication of online services in the Wirtschafts-Service-Portal.NRW (WSP.NRW)
• Creating and maintaining project documentation
• Planning and designing the nationwide rollout/reuse as part of the once-for-all principle via WSP/FIT-Connect
• Communication between stakeholders, customers, authorities and the Ministry of Economic Affairs, Industry, Climate Protection and Energy (MWIKE)
• Work according to the SCRUM method

• Strategic consulting for the Head of Brand on brand strategy and change processes
• Analysis of existing processes, resources, and interfaces within the team as well as with internal and external stakeholders
• Development and implementation of recommendations for action to improve processes and increase efficiency
• Project management and change management for the successful implementation of measures
• Management and selection of external service providers to ensure smooth execution
• Optimization of internal processes and interfaces through in-depth analysis and recommendations for action
• Effective acceleration of decision-making and management processes in brand management
• Successful management of external service providers and agencies for more efficient workflows and higher quality

• Created data pipelines and visualization tools to support sustainable energy decision-making
• Developed insights that could optimize renewable energy deployment and grid integration strategies

• Project Manager for banking projects
• Management and coordination of the projects 'XONTRO T7 Migration' and 'UNO – Unified for New Opportunities'. Management of international stakeholders, preparation and leadership of steering committees, and coordination between departments, exchanges, and external partners.
• Project management of the strategic projects 'XONTRO T7 Migration' and 'UNO – Unified for New Opportunities'
• Management of international stakeholders including exchanges, custodians, and external project partners
• Coordination of functional and technical test activities at the exchanges between trading, IT, accounting, and mid-/back office
• Facilitation of steering committees at management level
• Preparation of decision papers, status reports, and risk analyses
• Conduct analyses in the areas of reporting (compliance, regulatory reporting, etc.), taxes on securities transactions & custody accounts, process analysis
• Enforcement of required requirements/specifications
• Coordination between business, IT, operations, and external market participants
• Coordination and alignment with external market participants, service providers, exchanges, and other project stakeholders

• Responsible for driving digital transformation and aligning country organizations with the Rhenus platform model

• Initiated the digital transformation roadmap for five countries, ensuring alignment with global group strategy

• Built and led a high-performing digital transformation consulting team, expanding delivery capacity from one to three value streams and thereby fast tracking the roadmap from 3 to 2 years

• Acted as strategic advocate for 5 country organizations, ensuring group-wide cross-functional alignment

• Redefined business analysis into an agile approach, reducing time-to-value for platform harmonization by 50%

• Requirements analysis
• UX solutions for smart manufacturing
• UI design including documentation and development handoff according to MUI
• Usability testing

AI Strategy & Enablement for SMEs Management consulting – SMEs (e.g. marketing boutique, IT & office services)

Concept and delivery of structured AI introduction and strategy workshops for small and medium-sized businesses. Result: Practical AI status assessment, prioritized use case list, and management decision template as the basis for the next steps in the company’s AI development.

Activities

• Needs analysis and individual preparation of the consulting formats
• Facilitation of a structured AI status assessment including vision, mission, and target picture
• Identification and prioritization of relevant AI use cases and action fields
• Creation of management decision templates and roadmaps
• Raising awareness for opportunities, risks, and success factors of AI introduction
• Support for first customers with AI-supported automation scenarios
• Supporting people and teams through the change process of AI introduction (CM)

Methods / Tools / Technologies

Methods:

• AI status assessment & use case analysis
• Workshop moderation / facilitation
• Requirement Management
• Change Management (PROSCI)

Tools:

• Generative AI tools (e.g. ChatGPT, Claude)
• Automation/AI coding tools (e.g. n8n, Claude Code, Visual Studio, Antigravity)

Technologies:

• Prompt engineering
• AI workflow automation

• Developed an IT governance and oversight framework aligned with DORA requirements
• Coordinated and trained external service providers
• Optimized financial processes and performance

The Helaba ATLAS project aims to modernize core systems and make them future-proof. As part of the subproject, the existing legacy system for international payments is being replaced by a modern web-based application.

• Analysis of functional and technical requirements
• Analysis and optimization of business processes
• Process modeling
• Preparation and facilitation of workshops
• Defining project scope and prioritizing requirements
• Business process management (analysis, modeling, and optimization)
• Specification of user stories
• Designing business and authorization concepts
• Testing and acceptance
• Designing mockups in Figma
• Creating the UI/UX style guide for web applications Approach: Scrum (agile) Technologies: Jira, Confluence, MS Teams, Conceptboard, Java, Vaadin, Figma

• SAP S/4HANA, OTC, 2nd & 3rd level support, project implementation of S/4HANA Cloud Private Sales & Services
• SAP SCM/OTC/P2P/LE/CS/PS, S/4HANA Private Cloud (Sales, Services), CPI, SAP Business Technology Platform (BTP), EDI, IDoc, ABAP, user exits, SAP Activate, ITIL, SAP Cloud ALM
• Support and consulting for integration of SAP ECC into new business areas in SAP S/4HANA
• Decommissioning legacy systems and implementation of the new harmonized SAP S/4HANA landscape
• Process optimization in SAP S/4HANA and support for daily requests from business users and key users
• Project implementation of S/4HANA Private Cloud Sales & Services
• Responsibility for the SCM stream within the global template
• Process design with Signavio and creation of Business Process Documents (BPD)
• Creation of functional design specifications (FS, TS) including interface design and WRICEF objects
• Ensuring integration of PTP with FI/CO, O2C and EWM through SAP customizing
• Migration from SAP ECC to SAP S/4HANA Private Cloud to replace legacy systems and implement a harmonized system landscape
• SAP BTP & CPI: extension of Cloud Platform Integration (CPI), integration of PTP with FI/CO, O2C and EWM, optimization of cloud-based services
• Analysis and evaluation of existing SCM processes in the SAP S/4HANA Private Cloud environment
• Design of integrated solutions in OTC, P2P, EWM, LE and PP including forecasting and capacity planning
• Extension of transportation processes in SAP TM and SAP LE-TRA to support multimodal transports focusing on rail freight and integration of external rail logistics providers via EDI (VDA, EDIFACT)
• Consulting on further migration to SAP S/4HANA Supply Chain
• Functional consulting on developed supply chain processes
• Management of SAP CCS processes for contract types and bonus agreements
• Execution and maintenance of distributions and settlement keys
• Support for integration of transfer rules into the CCS model
• Documentation of CCS process changes for traceability and compliance
• Customizing and optimization in OTC: condition maintenance for pricing, materials, freight, customers, price & material groups; extension of sales document types, item categories, credit memos, down payments and prepayments with pricing procedure, condition types, access sequences, condition tables, condition records, billing types, invoice types, item categories, sales document types, reconciliation accounts, tax accounts; integration with FI/CO for accounting and financial closing; bonus settlements; delivery process optimization; configuration of delivery schedule types with account determination; creation of schedule line categories for delivery schedules; maintenance of schedule lines for delivery schedule types; schedule line determination settings such as order date, delivery date, availability check rules, returns etc.
• Customizing and optimization in P2P: purchase requisitions, purchase orders, document types (reason codes for ordering, rejection and blocking), scheduling agreements and stock transfer schedules; maintenance of material master and vendor master; payment terms; Incoterms; purchasing groups; purchase prices; quota agreements; contracts; purchasing info records; release procedures (characteristics, classes and release strategies); message control; maintenance of vendor master data; assignment of purchasing info records to materials and vendors; configuration of vendor evaluation with weightings; execution and adjustment of material requirements planning processes; creation of detailed functional specifications for P2P processes such as goods receipt (MIGO), goods issue, purchase requisitions and orders; ensuring data quality and master data maintenance in tables such as MARA, LFA1 and LFB1 etc.
• SAP Fiori: extension and customizing of Fiori apps to improve usability and efficiency; implementation of analytical Fiori apps to monitor KPIs and processes; workflow optimization and UI adaptations for enhanced user experience in SAP S/4HANA Private Cloud
• Process modeling in Signavio; optimization and documentation of business processes; workshops and training on process modeling
• 2nd & 3rd level support in OTC, P2P, CS, PS modules (SCM): incident and change tickets; processing, resolution and documentation of SAP user requests; feasibility analysis for change requests; process optimization; service management with SAP CS; Cloud for Customer (C4C) for modern customer service processes; migration of SAP CS to S/4HANA Field Service Management (FSM); use of embedded analytics for service processes
• Customizing, testing, documentation, training; ensuring integration and collaboration between O2C, P2P and FI/CO modules for supply chain optimization; feasibility analysis; effort estimation; debugging; programming; IDoc and EDI monitoring etc.
• 2nd & 3rd level support in C4C Sales and Services: opportunities, surveys, user creation and authorizations; extension of Business Technology Platform; enhancement of CPI interface; customization of customer and material master data; orders; quotations; equipment; service notifications; surveys; tasks; PS orders; integration of PTP with FI/CO, O2C and EWM; ensuring integration and maintenance of MRP processes etc.
• Responsibility for process analysis and design in export processing, Intrastat and customs management in compliance with international trade regulations (e.g. export control, preference agreements, dual-use)
• Integration and optimization of Intrastat reporting in SAP SD including maintenance of statistical commodity codes, country of origin, tariff codes etc.
• Customizing in SAP SD foreign trade (SD-FT/FTT) for customs-relevant fields and processes
• Coordination and preparation for integration with SAP GTS, including ATLAS reporting, embargo checks, export control and tariff determination
• Collaboration with customs authorities and logistics providers on export declarations and approval processes
• Creation of test cases for customs processes, export documents, commercial invoices, export declarations etc.
• MDG (Master Data Governance): data quality and maintenance of master data in relevant tables (e.g. MARA, LFA1, LFB1); change requests for master data maintenance in O2C/P2P
• SAP S/4HANA migration: support for migration from SAP R/3 to SAP S/4HANA, including data migration, process optimization and system harmonization; support for global rollouts for subsidiaries in multiple countries; experience in developing SAP templates for global implementations
• ABAP: development and optimization of programs to extend functionalities in O2C and P2P modules; debugging and troubleshooting; customization and enhancement of user exits for customer-specific requirements; IDoc and EDI monitoring

• Processing entries in the Third Party Risk Management (TPRM) process
• Conducting clean-ups of existing business relationships
• Creating, processing, and documenting requests
• Reviewing entries from process participants based on existing files
• Collaborating with risk SMEs (Subject Matter Experts) and vendor contacts
• Working closely with procurement, information security, and data protection to align business requirements
• Implementing regulatory requirements (VAIT, DORA) and ensuring compliance and risk management