Recommended expert
Mario Robert-Senior Interim Manager | B2B / B2C Partner Management & Sales Excellence | Expert in Outsourcing & Performance Management
Check rate
Experience
Oct 2025 - Present
7 monthsConsulting / Interim
Self-employed
Position Summary
Consulting / Interim at Self-employed
Industries
Professional Services
Business Areas
Business Intelligence
Customer Service
Sales
- Developed modular standard deliverables for vendor management (e.g. KPI scorecards, escalation logic, business review agendas)
- Created benchmarking models and market analysis of current trends in B2B inside sales to increase external partner efficiency
- Designed onboarding packages and campaign templates for faster time-to-market
- Explored current digitization trends and AI-driven tools in customer service/sales (self-learning)
Aug 2024 - Sep 2025
1 year 2 monthsSenior Project Manager (Interim) - Energy Industry
EWE AG / Proventa AG
Position Summary
Senior Project Manager (Interim) - Energy Industry at EWE AG / Proventa AG
Industries
Utilities
Business Areas
Customer Service
Project Management
Sales
- Led and managed the project team with four sub-projects and 20 team members to improve service quality and NPS at the point of sale, including leveraging cross- and upsell opportunities
- Increased first call resolution (FCR) by 15% through optimizing service processes and implementing new KPI dashboards
- Developed a comprehensive training concept for 190 employees and 30 specialist dealers based on TÜV certification
- Managed cross-functional streams with direct reporting up to the department management level
Aug 2017 - Feb 2024
6 years 7 monthsDüsseldorf, Germany
Managing Director / Owner
Fresh Bowl GmbH (Aloha POKE Düsseldorf)
Position Summary
Managing Director / Owner at Fresh Bowl GmbH (Aloha POKE Düsseldorf)
Industries
Food and Beverage
Business Areas
Finance
Human Resources
Operations
- Full P&L responsibility for budgeting, controlling, and strategic business development
- Established and continuously optimized operational processes, ensuring highest quality standards (compliance & service)
- Recruited, onboarded, and provided ongoing training and coaching to the team to improve service performance
- Selected and managed external suppliers and service providers as part of partner management
Sep 2015 - Jul 2017
1 year 11 monthsSenior Consultant (Interim) - Tele/Online Sales
Allianz Deutschland AG
Position Summary
Senior Consultant (Interim) - Tele/Online Sales at Allianz Deutschland AG
Industries
Insurance
Business Areas
Business Intelligence
Sales
- Designed and implemented the tele and online sales channel, including market screening and selection of specialized outsourcing partners
- Managed the entire partner lifecycle from technical setup to sales integration into Allianz structures
- Developed and established relevant sales KPIs and implemented a sustainable reporting system for performance measurement
- Created coaching standards and training materials to ensure high consulting quality in the insurance environment
Nov 2002 - Aug 2015
12 years 10 monthsSenior Channel Manager / Key Account Manager Telesales B2B / B2C
E-Plus Gruppe / Telefónica Deutschland AG
Position Summary
Senior Channel Manager / Key Account Manager Telesales B2B / B2C at E-Plus Gruppe / Telefónica Deutschland AG
Industries
Telecommunication
Business Areas
Customer Service
Sales
- Strategically and operationally managed over 30 call center partners; coordinated campaign rollouts and inbound/outbound projects to exceed sales targets
- Implemented targeted control mechanisms to reduce churn and sustainably secure customer loyalty
- Planned and conducted regular business reviews; identified optimization potential and derived actions to boost sales KPIs
- Acted as central interface between external service providers and internal departments (marketing, CRM, controlling, legal, sales channel)
- Achieved industry-leading call quality (confirmed by external mystery calling studies); continuously optimized all sales and service processes internally and externally
- Designed and launched the sales chat and managed the B2B online shop
May 2000 - Oct 2002
2 years 6 monthsTrade Marketing Specialist
Hutchison Telecom GmbH
Position Summary
Trade Marketing Specialist at Hutchison Telecom GmbH
Industries
Telecommunication
Business Areas
Marketing
- Designing and managing the marketing mix for specialist retailers and key accounts
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Food and Beverage, Insurance, Utilities, and Professional Services.
Telecommunication
Food and Beverage
Insurance
Utilities
Professional Services
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Sales, Customer Service, Finance, Human Resources, Operations, and Business Intelligence.
Sales
Customer Service
Finance
Human Resources
Operations
Business Intelligence
Summary
Quality, Inside Sales & Outsourcing expert with deep Telefónica/E-Plus background. Specialized in managing external call centers (inbound/outbound/chat) and stakeholder management at senior leadership level.
TÜV-certified trainer focused on KPI analysis, quality assurance, and process optimization to ensure sales and quality targets.
Skills
Sales Planning: Design, Rollout, And Sustainable Management Of B2c & B2b Sales Inbound And Outbound Campaigns, Including Ensuring Required Target Achievement (Revenue And Quality)
Performance Management: Kpi Monitoring, Regular Business Reviews & Optimization Backlogs, Sales Incentives, Commission Management, Benchmarking
Stakeholder Management: Targeted Facilitation Between Internal Business Owners And External Partner Structures To Align Sales Campaigns And Quality Requirements
Quality Assurance & Compliance: Tüv-certified Instructor, Mystery Calling, Root Cause Analysis, Coaching And Training
Collaboration & Hybrid Work: Ms Teams, Miro
Project & Task Management: Jira, Confluence, Ms Project
Analysis & Reporting: Ms Excel (Expert), Ms Powerpoint (High-level Business Reporting & Stakeholder Presentations), Crm Systems
Languages
German
NativeEnglish
AdvancedEducation
Sep 2000 - Nov 2002
IHK Münster
Certified Marketing Specialist · Münster, Germany
Aug 1990 - Jan 1993
Stadtsparkasse Dülmen
Apprenticeship as Bank Clerk · Dülmen, Germany
Certifications & licenses
TÜV Certified Trainer / Instructor
TÜV Rheinland
Statistics
Experience
Total positions 6
Experience in Telecommunication 15.5 y
Avg length 4 y 2 m
Longest experience 12 y 9 m
Global Experience
Countries worked in 1 (Germany)
Primary country Germany
Expertise
Recent roles Consulting / Interim, Senior Project Manager (Interim) - Energy Industry, Managing Director / Owner
Main industries Telecommunication, Food and Beverage, Insurance
Main business areas Sales, Customer Service, Finance
Qualifications
Highest degree Bachelor
Certifications earned 1
Profile
Created
Last Update
Need a freelancer? Find your match in seconds.
Try FRATCH GPT More actions
Frequently asked questions
Do you have questions? Here you can find further information.
Where is Mario based?
Mario is based in Düsseldorf, Germany and can operate in on-site, hybrid, and remote work models.
What languages does Mario speak?
Mario speaks the following languages: German (Native), English (Advanced).
How many years of experience does Mario have?
Mario has at least 25 years of experience. During this time, Mario has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 4 years and 3 months. Note that Mario may not have shared all experience and actually has more experience.
What roles would Mario be best suited for?
Based on recent experience, Mario would be well-suited for roles such as: Consulting / Interim, Senior Project Manager (Interim) - Energy Industry, Managing Director / Owner.
What is Mario's latest experience?
Mario's most recent position is Consulting / Interim at Self-employed.
What companies has Mario worked for in recent years?
In recent years, Mario has worked for Self-employed, EWE AG / Proventa AG, and Fresh Bowl GmbH (Aloha POKE Düsseldorf).
Which industries is Mario most experienced in?
Mario is most experienced in industries like Telecommunication, Food and Beverage, and Insurance. Mario also has some experience in Utilities and Professional Services.
Which business areas is Mario most experienced in?
Mario is most experienced in business areas like Sales, Customer Service, and Finance. Mario also has some experience in Human Resources, Operations, and Marketing.
Which industries has Mario worked in recently?
Mario has recently worked in industries like Food and Beverage, Utilities, and Professional Services.
Which business areas has Mario worked in recently?
Mario has recently worked in business areas like Finance, Human Resources, and Operations.
What is Mario's education?
Mario holds a Bachelor in Certified Marketing Specialist from IHK Münster.
Does Mario have any certificates?
Mario has 1 certificate: TÜV Certified Trainer / Instructor.
What is the availability of Mario?
Mario is immediately available full-time for suitable projects.
What is the rate of Mario?
Mario's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Mario?
To hire Mario, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1200
900
600
300
Market avg: 984-1144 €
Market avg: 984-1144 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Similar Freelancers
Discover other experts with similar qualifications and experience
Artur Schmalz
View profile
Onik Mia
View profile
Ole Himmel
View profile
Sahra Hainke
View profile
Carsten Roese
View profile
Florian Dieterle
View profile
Gudrun Aydt
View profile
Samet Polat
View profile
Christian Golecki
View profile
Vera Spratte
View profile
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a Consulting / Interim
Irina Seranski
Managing Partner
View Profile
Frank Lauterhahn
CRM Project Manager
View Profile
Artur Schmalz
Marketing Consultant // Strategy - Brand - Processes & Automation
View Profile
Sahra Hainke
Interim B2B Product Management
View Profile
Philip Ehlers
Interim Lead Growth & Optimization Amazon EU8 & US
View Profile
Onik Mia
SAP SuccessFactors & S4HANA Consultant
View Profile
Rui Moskopp
Interim Project Manager Professional Services Excellence & Digitalization
View Profile
Max Ziegler
Principal
View Profile
Carsten Roese
Agile Coach
View Profile
Bernhard Külbs
Interim Procurement Manager/Consultant
View Profile
Nearby freelancers
Professionals working in or nearby Düsseldorf, Germany
Peter Sachs-Witzel
Project Manager for SAP GTS Trade Services, edition for SAP 4/HANA
View Profile
Sara Schönherr
Senior Software Developer with UI/UX Focus
View Profile
Hanno Steiger
CFO | Performance & Transformation Advisory | EBITDA and Cash Management | Governance | Board-Level Finance
View Profile
Adrian Kerber
Freelance Management Consultant
View Profile
David Szczesny
Interim Executive & Management Consultant
View Profile
Florian Dieterle
Project Manager Marketing
View Profile
Antje Baumann
Consultant for Digital Transformation with Focus on AI Implementation | Project & Process Management | Change Management
View Profile
Katharina Neumann
Multibrand Strategy & Activation Consultant
View Profile
Svilen Jeliazkov
IT Sourcing / Procurement Specialist
View Profile
Hüseyin Ipiv
Interim Supply Chain & Procurement Transformation Lead
View Profile
Most recent projects
FRATCH works with many companies and recruitment agencies. Here you will find our recently posted projects and opportunities.