Mario Robert - Consulting / Interim

Q: Where is Mario based?

Mario is based in Düsseldorf, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Mario speak?

Mario speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Mario have?

Mario has at least 25 years of experience. During this time, Mario has worked in at least 6 different roles and for 6 different companies . The average length of individual experience is 4 years and 3 months . Note that Mario may not have shared all experience and actually has more experience.

Q: What is Mario's latest experience?

Mario's most recent position is Consulting / Interim at Self-employed .

Q: What companies has Mario worked for in recent years?

In recent years, Mario has worked for Self-employed , EWE AG / Proventa AG , and Fresh Bowl GmbH (Aloha POKE Düsseldorf) .

Q: Which industries is Mario most experienced in?

Mario is most experienced in industries like Telecommunication , Food and Beverage , and Insurance . Mario also has some experience in Utilities and Professional Services .

Q: Which business areas is Mario most experienced in?

Mario is most experienced in business areas like Sales , Customer Service , and Finance . Mario also has some experience in Human Resources , Operations , and Marketing .

Q: Which industries has Mario worked in recently?

Mario has recently worked in industries like Food and Beverage , Utilities , and Professional Services .

Q: Which business areas has Mario worked in recently?

Mario has recently worked in business areas like Finance , Human Resources , and Operations .

Recommended expert

Düsseldorf, Germany

Experience

Oct 2025 - Present

6 months

Consulting / Interim

Self-employed

Developed modular standard deliverables for vendor management (e.g. KPI scorecards, escalation logic, business review agendas)
Created benchmarking models and market analysis of current trends in B2B inside sales to improve external partner efficiency
Designed onboarding packages and campaign templates for accelerated time-to-market
Deepened knowledge of current digitalization trends and AI-powered tools in customer service/sales (self-learning)

Aug 2024 - Sep 2025

1 year 2 months

Senior Project Manager (Interim) – Energy Industry

EWE AG / Proventa AG

Led and managed a project team with four subprojects and 20 project members to improve service quality and NPS at POS, including leveraging cross- and upsell potentials
Increased first call resolution (FCR) by 15% by optimizing service processes and implementing new KPI dashboards
Developed a holistic training concept for 190 employees and 30 dealers based on TÜV certification
Managed cross-functional streams with direct reporting to department heads

Aug 2017 - Feb 2024

6 years 7 months

Düsseldorf, Germany

Managing Director / Owner

Fresh Bowl GmbH (Aloha POKE Düsseldorf)

Full P&L responsibility for budgeting, controlling and strategic business development
Built and continuously optimized operational processes, ensuring highest quality standards (compliance & service)
Recruited, onboarded and continuously trained and coached the team to improve service performance
Selected and managed external suppliers and service providers as part of partner management

Sep 2015 - Jul 2017

1 year 11 months

Senior Consultant (Interim) – Tele-/Online Sales

Allianz Deutschland AG

Designed and implemented the tele- and online sales channel, including market screening and selection of specialized outsourcing partners
Managed the entire partner lifecycle from technical setup to sales integration into Allianz structures
Developed and established relevant sales KPIs and implemented a sustainable reporting system for performance measurement
Designed coaching standards and training materials to ensure high-quality advisory services in the insurance environment

Nov 2002 - Aug 2015

12 years 10 months

Senior Channel Manager / Key Account Manager Telesales B2B / B2C

E-Plus Gruppe / Telefónica Deutschland AG

Strategically and operationally managed over 30 call center partners; coordinated campaign rollouts and inbound/outbound projects to exceed sales targets
Implemented targeted management logic to reduce churn and sustainably secure customer retention
Planned and conducted regular business reviews; identified optimization opportunities and derived actions to improve sales KPIs
Served as the central interface between external providers and internal departments (marketing, CRM, controlling, legal, sales channel)
Achieved industry-leading call quality (confirmed by external mystery calling studies); continuously optimized all sales and service processes internally and externally
Designed and launched the sales chat and managed the B2B online shop

May 2000 - Oct 2002

2 years 6 months

Trade Marketing Specialist

Hutchison Telecom GmbH

Concept and management of the marketing mix for specialist retailers and key accounts

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Telecommunication, Food and Beverage, Insurance, Utilities, and Professional Services.

Telecommunication

Food and Beverage

Insurance

Utilities

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Sales, Customer Service, Finance, Human Resources, Operations, and Business Intelligence.

Sales

Customer Service

Finance

Human Resources

Operations

Business Intelligence

Summary

Quality, Inside Sales & Outsourcing expert with extensive Telefónica/E-Plus background. Specialized in managing external call centers (inbound/outbound/chat) and stakeholder management at senior management level.

TÜV-certified trainer focused on KPI analysis, quality assurance and process optimization to ensure sales and quality goals.

Skills

Sales Planning: Designing, Rolling Out And Sustainably Managing B2c & B2b Sales Inbound & Outbound Campaigns, Ensuring Required Targets Are Met (Revenue And Quality)
Performance Management: Kpi Monitoring, Regular Business Reviews & Optimization Backlogs, Sales Incentives, Commission Management, Benchmarking
Stakeholder Management: Purposeful Moderation Between Internal Business Owners And External Partner Structures To Synchronize Sales Campaigns And Quality Standards
Quality Assurance & Compliance: Tüv-certified Trainer, Mystery Calling, Root Cause Analysis, Coaching And Training
Collaboration & Hybrid Work: Ms Teams, Miro
Project & Task Management: Jira, Confluence, Ms Project
Analysis & Reporting: Ms Excel (Expert), Ms Powerpoint (High-level Business Reporting & Stakeholder Presentations), Crm Systems

Languages

German

Native

English

Advanced

Education

Sep 2000 - Nov 2002

IHK Münster

Marketing Specialist · Münster, Germany

Aug 1990 - Jan 1993

Stadtsparkasse Dülmen

Apprenticeship as Bank Clerk · Dülmen, Germany

Certifications & licenses

TÜV-certified Trainer / Lecturer

TÜV Rheinland

Statistics

Experience

Total positions 6

Experience in Telecommunication 15.5 y

Avg length 4 y 2 m

Longest experience 12 y 9 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Consulting / Interim, Senior Project Manager (Interim) – Energy Industry, Managing Director / Owner

Main industries Telecommunication, Food and Beverage, Insurance

Main business areas Sales, Customer Service, Finance

Qualifications

Highest degree Bachelor

Certifications earned 1

Profile

Created

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Mario based?

Mario is based in Düsseldorf, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Mario speak?

Mario speaks the following languages: German (Native), English (Advanced).

How many years of experience does Mario have?

Mario has at least 25 years of experience. During this time, Mario has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 4 years and 3 months. Note that Mario may not have shared all experience and actually has more experience.

What roles would Mario be best suited for?

Based on recent experience, Mario would be well-suited for roles such as: Consulting / Interim, Senior Project Manager (Interim) – Energy Industry, Managing Director / Owner.

What is Mario's latest experience?

Mario's most recent position is Consulting / Interim at Self-employed.

What companies has Mario worked for in recent years?

In recent years, Mario has worked for Self-employed, EWE AG / Proventa AG, and Fresh Bowl GmbH (Aloha POKE Düsseldorf).

Which industries is Mario most experienced in?

Mario is most experienced in industries like Telecommunication, Food and Beverage, and Insurance. Mario also has some experience in Utilities and Professional Services.

Which business areas is Mario most experienced in?

Mario is most experienced in business areas like Sales, Customer Service, and Finance. Mario also has some experience in Human Resources, Operations, and Marketing.

Which industries has Mario worked in recently?

Mario has recently worked in industries like Food and Beverage, Utilities, and Professional Services.

Which business areas has Mario worked in recently?

Mario has recently worked in business areas like Finance, Human Resources, and Operations.

What is Mario's education?

Mario holds a Bachelor in Marketing Specialist from IHK Münster.

Does Mario have any certificates?

Mario has 1 certificate: TÜV-certified Trainer / Lecturer.

What is the availability of Mario?

Mario will be available full-time from April 2026.

What is the rate of Mario?

Mario's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.