Johann Merkel - CX/CRM/Marketing Automation Project Manager with a strong focus on business analysis, transformation, and technology

Q: Where is Johann based?

Johann is based in Düsseldorf, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Johann speak?

Johann speaks the following languages: German (Native), English (Advanced), Spanish (Intermediate), French (Elementary) .

Q: How many years of experience does Johann have?

Johann has at least 14 years of experience. During this time, Johann has worked in at least 3 different roles and for 4 different companies . The average length of individual experience is 3 years and 10 months . Note that Johann may not have shared all experience and actually has more experience.

Q: What is Johann's latest experience?

Johann's most recent position is Project Manager at Staffing services provider with a focus on Finance & Controlling .

Q: What companies has Johann worked for in recent years?

In recent years, Johann has worked for Staffing services provider with a focus on Finance & Controlling , EXPERIOR DIGITAL (Freelancer) , and Stadtwerke Düsseldorf .

Q: Which industries is Johann most experienced in?

Johann is most experienced in industries like Utilities and Professional Services .

Q: Which business areas is Johann most experienced in?

Johann is most experienced in business areas like Customer Service , Marketing , and Project Management . Johann also has some experience in Information Technology , Sales , and Business Intelligence .

Q: Which industries has Johann worked in recently?

Johann has recently worked in industries like Utilities and Professional Services .

Q: Which business areas has Johann worked in recently?

Johann has recently worked in business areas like Project Management , Customer Service , and Marketing .

Recommended expert

Düsseldorf, Germany

Check rate

Experience

May 2025 - Dec 2025

8 months

Project Manager

Staffing services provider with a focus on Finance & Controlling

Building a central data model to consolidate data from CRM (ATS), online marketing, HR, and finance
Integration of various data sources (including Sistrix, eTracker, HR Works, finance systems)
Creation of a unified data basis for reporting and management
Design and setup of the data structure
Business analysis and definition of KPIs
Coordination of data integration and alignment with business departments
Consolidation and normalization of heterogeneous data sources
Building an initial prototype in Excel
Further development and implementation in Microsoft Power BI
Central, consolidated data basis across multiple business areas
Transparent management of CRM/ATS, marketing, HR, and finance KPIs
Establishment of scalable BI reporting based on Power BI

Nov 2024 - Nov 2025

1 year 1 month

Project Manager

Staffing services provider with a focus on Finance & Controlling

Development of a modern customer experience platform based on a web app
Building a central digital entry point for staffing services
Integration of content, product design, and technical architecture
Project management and coordination of all workstreams
Coordination of content management, UX, design, and technology
Management of implementation and integration of the product design
Design of the web app and customer journey
Building content structures
Close collaboration with the client
Integration of a new product design into the platform
Successful build of a modern, scalable web platform
Consistent customer experience across all digital touchpoints
Improved user guidance and digital interaction in the staffing services environment

Apr 2024 - Present

2 years 4 months

Düsseldorf, Germany

Hybrid

Senior CX/CRM Project Manager

EXPERIOR DIGITAL (Freelancer)

Feb 2017 - Mar 2024

7 years 2 months

Düsseldorf, Germany

On-site

Senior CX/CRM Project Manager

Stadtwerke Düsseldorf

01/2022-09/2023: CX Project Manager (part-time)
02/2017-09/2023: CX Project Manager (full-time)

Apr 2012 - Jan 2017

4 years 10 months

Düsseldorf, Germany

Hybrid

CRM/CX Technology Consultant

Deloitte Digital

09/2015-01/2017: Senior Consultant
09/2013-08/2015: Consultant
04/2012-08/2013: Business Analyst

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Utilities and Professional Services.

Utilities

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Marketing, Project Management, Information Technology, Sales, and Business Intelligence.

Customer Service

Marketing

Project Management

Information Technology

Sales

Business Intelligence

Summary

As a project manager with broad experience from over 14 years in digitalization, CX/CRM, and data projects, I support companies in implementing demanding initiatives – on a technological, conceptual, and strategic level.

What matters to me is quickly creating a shared working basis and further developing solutions iteratively in close exchange with everyone involved.

I enjoy working with different stakeholders, taking in different perspectives, and bringing them into a clear, workable direction in a practical, reliable way and with a focus on progress.

I combine analytical strength with pragmatic execution and work in a goal-oriented way toward measurable results, with the ambition to create solutions that work in everyday life and are supported by everyone.

Skills

Project Management

Management Of Complex Projects, Including Large-Scale Ones
Confident Stakeholder Management At Different Levels
Structuring And Operationalizing Requirements
Tailored Use Of The Right Methodology (Agile / Hybrid-Agile / Waterfall)

Crm, Cx & Marketing

Introduction And Optimization Of Crm And Marketing Solutions
Development Of Data-Driven Customer Journeys
Support For Digital Sales And Marketing Processes

Data Management & Analytics

Building Integrated Data Models
Development Of Reporting And Kpi Systems
Ensuring Data Quality And Consistency

Digital Products & Platforms

Development Of Web And Platform Solutions
Coordination Of Content And Development

Languages

German

Native

English

Advanced

Spanish

Intermediate

French

Elementary

Education

Oct 2004 - Sep 2011

University of Tübingen

Diplom Business Administrator · Business Administration · Tübingen, Germany · good

Focus areas: Business Informatics, Marketing, Controlling

Certifications & licenses

PRINCE 2 Foundation

Statistics

Experience

Total positions 5

Experience in Utilities 7 y

Avg length 3 y 2 m

Longest experience 7 y 1 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Project Manager, Senior CX/CRM Project Manager, CRM/CX Technology Consultant

Main industries Utilities, Professional Services

Main business areas Customer Service, Marketing, Project Management

Qualifications

Highest degree Master

Certifications earned 1

Profile

Created

July 2026

Need a freelancer? Find your match in seconds.

Try FRATCH GPT

Frequently asked questions

Have questions? Find more information here.

Where is Johann based?

Johann is based in Düsseldorf, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Johann speak?

Johann speaks the following languages: German (Native), English (Advanced), Spanish (Intermediate), French (Elementary).

How many years of experience does Johann have?

Johann has at least 14 years of experience. During this time, Johann has worked in at least 3 different roles and for 4 different companies. The average length of individual experience is 3 years and 10 months. Note that Johann may not have shared all experience and actually has more experience.

What roles would Johann be best suited for?

Based on recent experience, Johann would be well-suited for roles such as: Project Manager, Senior CX/CRM Project Manager, CRM/CX Technology Consultant.

What is Johann's latest experience?

Johann's most recent position is Project Manager at Staffing services provider with a focus on Finance & Controlling.

What companies has Johann worked for in recent years?

In recent years, Johann has worked for Staffing services provider with a focus on Finance & Controlling, EXPERIOR DIGITAL (Freelancer), and Stadtwerke Düsseldorf.

Which industries is Johann most experienced in?

Johann is most experienced in industries like Utilities and Professional Services.

Which business areas is Johann most experienced in?

Johann is most experienced in business areas like Customer Service, Marketing, and Project Management. Johann also has some experience in Information Technology, Sales, and Business Intelligence.

Which industries has Johann worked in recently?

Johann has recently worked in industries like Utilities and Professional Services.

Which business areas has Johann worked in recently?

Johann has recently worked in business areas like Project Management, Customer Service, and Marketing.

What is Johann's education?

Johann holds a Master in Business Administration from University of Tübingen.

Does Johann have any certificates?

Johann has 1 certificate: PRINCE 2 Foundation.

What is the availability of Johann?

Johann is immediately available part-time for suitable projects.

What is the rate of Johann?

Johann's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.