Microsoft Visio Expert in Düsseldorf

Project scope: Supported the establishment, scaling and continuous improvement of project management and support processes by modernizing governance, processes, documentation, deliverables tracking, training content and tool-supported ways of working across a complex energy project environment.

Key contributions

• Supported the build-up and maturation of the PMO department, including governance structures, operational frameworks, project management processes, templates and deliverables tracking mechanisms.
• Conducted As-Is analysis of existing processes and their documentation, including process inventory, interface mapping, problem identification and creation of visualizations and white papers to improve shared understanding.
• Reviewed and improved project management documentation, templates and work instructions, including support for a project document master list to strengthen standardization and control.
• Designed and supported rollout of a lessons learned process and related system/application, including pilot preparation, coordination and implementation support.
• Mapped and supported implementation of a new resource management process connected to the rollout of a resource planning tool.
• Led and supported adoption of agile ways of working and Atlassian tools, including Jira and Confluence team boards, plans/roadmaps, dashboards, sprint planning and retrospectives.
• Acted as key user for continuous usage improvements in PMO tools and collaboration practices.
• Developed training curricula, instructional videos, supporting materials and PMO Open Doors sessions to improve capability transfer and provide a recurring forum for updates and information sharing.
• Developed a skills matrix concept and supported rollout as a basis for structured capability management and training demand analysis.
• Supported preparation of department offsites, implementation of a new Integrated Management System (IMS), creation of a SharePoint-based PMO website and department integration after restructuring.

Results / business impact

• Improved project management & PMO structure, processes and their documentation
• Enhanced transparency and standardization across processes, documentation, governance routines and project deliverables tracking.
• Enhanced information flow and knowledge transfer through SharePoint-based communication, PMO forums, training curricula and instructional videos.
• Strengthened lessons learned, resource planning, agile collaboration, capability management and post-restructure department integration.

• Transition of Microsoft Azure operations to BTC AG
• Responsibility: budget of €60k
• Staff: leadership of 5 people
• Tools: Office 365, JIRA, Confluence

The customer's own IT ticketing tool is being migrated to the central corporate tool. Critical elements are the product shop, the operational framework, the ITIL processes and asset management. It is important to ensure that the strategy for the service and support model works with the new tool, so that IT operations can continue smoothly. The next step is to develop and establish processes for the newly formed core team.

• Current-state analysis / weakness analysis of the existing processes and tool setup
• GAP analysis of the current and future operating and service models
• Analysis of business needs
• Evaluation and implementation of the identified GAPs
• Establishment of a continuous improvement process
• Risk management
• Hypercare & support during operational activities
• Establishment of processes for the newly formed core team
• Stakeholder management

AI Strategy & Enablement for SMEs Management consulting – SMEs (e.g. marketing boutique, IT & office services)

Concept and delivery of structured AI introduction and strategy workshops for small and medium-sized businesses. Result: Practical AI status assessment, prioritized use case list, and management decision template as the basis for the next steps in the company’s AI development.

Activities

• Needs analysis and individual preparation of the consulting formats
• Facilitation of a structured AI status assessment including vision, mission, and target picture
• Identification and prioritization of relevant AI use cases and action fields
• Creation of management decision templates and roadmaps
• Raising awareness for opportunities, risks, and success factors of AI introduction
• Support for first customers with AI-supported automation scenarios
• Supporting people and teams through the change process of AI introduction (CM)

Methods / Tools / Technologies

Methods:

• AI status assessment & use case analysis
• Workshop moderation / facilitation
• Requirement Management
• Change Management (PROSCI)

Tools:

• Generative AI tools (e.g. ChatGPT, Claude)
• Automation/AI coding tools (e.g. n8n, Claude Code, Visual Studio, Antigravity)

Technologies:

• Prompt engineering
• AI workflow automation

• Operation, maintenance and administration of the global network & security system landscape
• Troubleshooting and support in 2nd & 3rd levels and provide technical advice to other dept.
• Configuration of complex LAN/WAN/SD-WAN and WLAN network infrastructures (N5K, N9K, ASR 8000, Wireless Controller WLC9800, AP C91xx and VMware Velo Cloud)
• Control of external service providers as part of service and escalation management
• Implementation and monitoring of system updates (software upgrades, minor/major changes)

• Developed an IT governance and oversight framework aligned with DORA requirements
• Coordinated and trained external service providers
• Optimized financial processes and performance

• Supporting several agile teams in the new product development of an enterprise CRM and ERP application
• Web frontend development with Angular 17–21 (microfrontends, Domain-Driven Design, MDB-Bootstrap)
• Backend development with C# and .NET 7–10, MongoDB, MassTransit, RabbitMQ, Entity Framework Core, ElasticSearch (microservices, DDD)
• Technical feature design for assigned tasks
• Technical architecture design including forward-looking planning of AI-supported extension options
• Proof-of-concept implementation of AI-supported workflows with n8n and a locally hosted LLM (Ollama)
• Coordination with stakeholders and Product Owners, support with sprint planning

Result: Delivery of production-ready microservices and frontend modules in agile sprint cycles.

Environment: .NET 7–10 · Angular 17–21 · C# · TypeScript · OpenAPI · Microfrontends · DDD · Kubernetes · Docker · Helm · MS SQL Server · PostgreSQL · MongoDB · MassTransit · RabbitMQ · EF Core · ElasticSearch · Kibana · Azure DevOps · KeyCloak · n8n · Ollama

• Led the subproject for implementing Vulnerability Response as part of DORA
• Documented the current processes in compliance, risk & security
• Created the functional design for introducing application, infrastructure, and cloud vulnerabilities
• Agile management of the integration service provider, the technical department, and the company's cross-functional teams
• Integrated the V scanners Tenable, Qualys and Defender, as well as NVD and CISA/KEV
• Integrated GitLab Ultimate for importing and processing SBOMs
• Developed automation rules to match scan results with CIs in the CMDB, assign vulnerabilities and remediation tasks, handle approvals (false positives, exceptions) and closures
• Calculated multiple risk scores and priorities
• Defined dashboards and reports (Workspaces, Performance Analytics)
• Aligned the new processes, especially to improve the CMDB data quality (according to CSDM)

The Helaba ATLAS project aims to modernize core systems and make them future-proof. As part of the subproject, the existing legacy system for international payments is being replaced by a modern web-based application.

• Analysis of functional and technical requirements
• Analysis and optimization of business processes
• Process modeling
• Preparation and facilitation of workshops
• Defining project scope and prioritizing requirements
• Business process management (analysis, modeling, and optimization)
• Specification of user stories
• Designing business and authorization concepts
• Testing and acceptance
• Designing mockups in Figma
• Creating the UI/UX style guide for web applications Approach: Scrum (agile) Technologies: Jira, Confluence, MS Teams, Conceptboard, Java, Vaadin, Figma

• Full product responsibility from a business perspective: requirement analysis, UX design, product strategy, and go-to-market implemented without an internal dev team using fully AI-supported development (Claude Code / Anthropic)
• Technical differentiation: KRITIS-compliant air-gapped deployment (Windows/NSIS), GDT interface for PVS integration, DATEV-LODAS export for payroll
• Managed pilot operation with initial external client (Dormagen medical practice): structured requirement gathering, test support, error analysis, and release management
• Developed rollout and sales strategy for market entry in the segment of private practices and small medical centers
• Human-in-the-Loop development principle: business decision → AI implementation → manual review → approval → release – each sprint documented in Jira (TIME project), every change traceable via co-authored commits
• Product outcome: Tauri/Rust desktop app with GDT watcher, multi-tier model (Starter/Professional/Enterprise), cloud mirror on Hetzner/Traefik, complete ISMS framework based on ISO 27001 and BSI basic protection as product foundation
• Direct method validation for the test manager role: hands-on experience with quality assurance of AI-generated products from a user perspective, review gate discipline, release approval under GDPR and the EU AI Act

• Executed post-carve-out stabilization, system consolidation and cybersecurity uplift. Re-assessed system landscape and assets and designed new IT strategy for future. Implemented new IT operating model focusing on product-centric organization and re-internalization of critical resources.
• Successfully designed new IT operating model of the company, based on massive reduction of external dependencies, insourcing of key positions and upskilling of employees.
• Massive reduction of IT cost in the first three years (-40m$), bringing IT spend level below Gartner industry benchmark (1.27%).
• Introduced new product-centric organization based on fusion teams between business and IT across the company.
• Administered implementation of corporate-wide IT/OT cybersecurity program with more than 60 projects.
• Continuous improvement of enterprise IT/OT cybersecurity maturity level with significant increase in the first two years (CMMI >3.5, C2M2 >2.5).
• Governed successful implementation of the business transformation program within IT area by overachieving the savings target by $8m.
• Initiated and created new cloud-based data management platform based on best-in-class technology.
• Implemented first company-wide Microsoft Copilot AI program based on various business cases, leveraging GenAI and AgenticAI.

• Designed and rolled out an architecture strategy, including training for over 200 employees
• Led the redesign of feature lifecycle management and the release process for an autonomous mobility company
• Created dashboards and C-level reports for a DAX-listed corporation to manage the development department
• Managed over 500 requirements for a software-defined vehicle
• Conceptually and technically evaluated future digital product portfolios of two vehicle platforms launching in 2026+, preparing 12 new features
• Developed a digital driving function, including establishing MBSE requirements management

• Define EMEA ISV Go-to-Market strategy to push indirect SaaS sales
• Solve customer problems with AI embedding into new use cases and solutions
• Build partner ecosystem and sell partner solutions to drive platform consumption
• Enable cross-functional teams on AI use cases implementation
• Manage a cross-functional team of 7 FTE
• Built EMEA partner originated pipeline from scratch with 70 mn€ TCV and 20 mn€ ARR growth sales with cloud-based and hybrid solutions
• Increased co-sell rate from 20% to 40% and co-delivery rate from 25% to over 50%

• Operating Model Design: Designed and rolled out a 3-tier AI Governance Operating Model, defining organizational structures, roles, tooling, guidelines and processes across Corporate, Business Units, and Implementation layers to manage compliance for 200,000+ employees.
• EU AI Act Compliance: Led the strategic screening and risk classification of 3,800+ AI applications, implementing automated assessments for prohibited practices and General Purpose AI (GPAI) requirements.
• Enterprise Roll-out: Orchestrated the deployment of an internal GPT platform and Generative AI tools, defining the value proposition and adoption strategies for 10,000+ users.
• AI Literacy Architecture: Designed a modular AI training framework to transition the workforce from legacy manual workflows to AI-assisted processes.
• Executive Storylining: Developed strategic narratives for the CIO and Board to secure buy-in for AI investments, translating technical model performance into business-value summaries.
• PMO Infrastructure: Built the end-to-end PMO infrastructure using Jira, Confluence, and Azure Boards to track transformation progress and cross-entity dependencies.